0x80070002 error microsoft update

Sorry for the long post. I have a problem trying to reach the microsoft
update site (not windows update) I am not trying to download updates
1) I try to reach this site: 'http://windowsupdate.microsoft.com'
(http://windowsupdate.microsoft.com/)
Via Internet explorer ,tools, windows update, it informs me windows is
up to date
If I click on **get updates for more products **this redirects to
'Microsoft Update' (http://tinyurl.com/2csl29)

the Welcome to Microsoft update page.

if I continue and accept the license agreement it eventually redirects
to an error page'Microsoft Update' (http://tinyurl.com/yqnnqn)

2) This page contains this :
------------------------
\"The website has encountered a problem and cannot display the page you
are trying to view. The options provided below might help you solve the
problem.
For self-help options:
Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
Read more about steps you can take to resolve this problem (error
number 0x80070002) yourself.\"----On the upper right corner, I have this
string present: [Error number: 0x80070002]I follow the steps, which asks
me to stop the
(1)Windows update service,
(2)remove the content of C:\Windows\SoftwareDistribution\Download and
C:\Windows\SoftwareDistribution\DataStore and then
(3) Restart the Windows update service.

None of the solutions has any effect. I think the problem may have
started when I accepted the microsoft beta update. The windows update
log also provides a clue

2008-05-30 06:23:36:803 4312 1050 Misc ===========
Logging initialized (build: 7.0.6000.381, tz: +0100) ===========
2008-05-30 06:23:36:804 4312 1050 Misc = Process:
C:\Program Files\Internet Explorer\iexplore.exe
2008-05-30 06:23:36:804 4312 1050 Misc = Module:
C:\Windows\system32\muweb.dll
2008-05-30 06:23:36:803 4312 1050 Misc Validating
signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-05-30 06:23:36:859 4312 1050 Misc Microsoft
signed: Yes
2008-05-30 06:23:36:948 4312 1050 Misc Validating
signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-05-30 06:23:36:952 4312 1050 Misc Microsoft
signed: Yes
2008-05-30 06:23:36:959 4312 1050 Misc Validating
signature for C:\Windows\SoftwareDistribution\WebSetup\wuident.c ab:
2008-05-30 06:23:36:963 4312 1050 Misc Microsoft
signed: Yes
2008-05-30 06:23:37:130 4312 1050 Misc Validating
signature for C:\Windows\SoftwareDistribution\WebSetup\wuident.c ab:
2008-05-30 06:23:37:134 4312 1050 Misc Microsoft
signed: Yes
2008-05-30 06:23:37:328 4312 1050 Misc Validating
signature for C:\Windows\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-05-30 06:23:37:332 4312 1050 Misc Microsoft
signed: Yes
2008-05-30 06:23:37:344 4312 1050 Setup ***********
Setup: Checking whether self-update is required ***********
2008-05-30 06:23:37:344 4312 1050 Setup * Inf file:
C:\Windows\SoftwareDistribution\WebSetup\wsus3setu p.inf
2008-05-30 06:23:37:348 4312 1050 Setup FATAL: OpenInf
failed: error 0x80070002


I have googled this error - and the only other way is to reinstall
Vista. I raised a support incident with Microsoft but they simply keep
suggested variations of stopping WUS and renaming software distribution
folder and have sent a winupdatesfix file which reregisters various
update components.

I have cleaned up registry and fixed any errors. If any one has any
suggestions I'd be gratefull


David


--
DGaguine
Posted via http://www.vistaheads.com

DGaguine wrote:
> Sorry for the long post. I have a problem trying to reach the
> microsoft update site (not windows update) I am not trying to
> download updates 1) I try to reach this site:
> 'http://windowsupdate.microsoft.com'
> (http://windowsupdate.microsoft.com/)
> Via Internet explorer ,tools, windows update, it informs me windows is
> up to date
> If I click on **get updates for more products **this redirects to
>

When I go there I don't see a button or link marked " get updates for more products ".

I see two buttons - 'Express' and 'Custom'.

You are confused. Re-phrase your problem.
..

I can assure I am not confused on both my vista machines if I go t
Via Internet explorer ,tools, windows update this directs to the sam
window as if I go to control panel, windows update. this does not direc
to the windows update URL you are referring t

see attachmen

Davi

+-------------------------------------------------------------------
|Filename: update.gif
|Download: 68
+-------------------------------------------------------------------

--
DGaguin
Posted via http://www.vistaheads.co

"DGaguine" <> wrote in message
news...
>
> I can assure I am not confused on both my vista machines if I go to
> Via Internet explorer ,tools, windows update this directs to the same
> window as if I go to control panel, windows update. this does not direct
> to the windows update URL you are referring to
>
> see attachment
>
> David
>
>
> +-------------------------------------------------------------------+
> |Filename: update.gif |
> |Download: 68 |
> +-------------------------------------------------------------------+
>
> --
> DGaguine
> Posted via http://www.vistaheads.com

Ok, first I am using a newsreader to access this newsgroup. It is text only
so I can't see your attached file - it has been stripped off.
The first time I went to the link in your post I was using XP. That's why I
saw buttons marked ' Express ' and ' Custom '.
This time I am using Vista and I still can't see any link for ' get updates for more products'.
There are two main stripes ' Windows is up to date' and ' There are Windows Ultimate
Extras available for download'.
Sorry, I can't reproduce the effect you are seeing.
Maybe someone else can help you.
..

DGaguine wrote:
> Sorry for the long post. I have a problem trying to reach the microsoft
> update site (not windows update) I am not trying to download updates
> 1) I try to reach this site: 'http://windowsupdate.microsoft.com'
> (http://windowsupdate.microsoft.com/)
> Via Internet explorer ,tools, windows update, it informs me windows is
> up to date
> If I click on **get updates for more products **this redirects to
> 'Microsoft Update' (http://tinyurl.com/2csl29)
>
> the Welcome to Microsoft update page.
>
> if I continue and accept the license agreement it eventually redirects
> to an error page'Microsoft Update' (http://tinyurl.com/yqnnqn)
>
> 2) This page contains this :
> ------------------------
> \"The website has encountered a problem and cannot display the page you
> are trying to view. The options provided below might help you solve the
> problem.
> For self-help options:
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
> For assisted support options:
> Microsoft Online Assisted Support (no-cost for Windows Update issues)
> Read more about steps you can take to resolve this problem (error
> number 0x80070002) yourself.\"----On the upper right corner, I have this
> string present: [Error number: 0x80070002]I follow the steps, which asks
> me to stop the
> (1)Windows update service,
> (2)remove the content of C:\Windows\SoftwareDistribution\Download and
> C:\Windows\SoftwareDistribution\DataStore and then
> (3) Restart the Windows update service.
>
> None of the solutions has any effect. I think the problem may have
> started when I accepted the microsoft beta update. The windows update
> log also provides a clue
>
> 2008-05-30 06:23:36:803 4312 1050 Misc ===========
> Logging initialized (build: 7.0.6000.381, tz: +0100) ===========
> 2008-05-30 06:23:36:804 4312 1050 Misc = Process:
> C:\Program Files\Internet Explorer\iexplore.exe
> 2008-05-30 06:23:36:804 4312 1050 Misc = Module:
> C:\Windows\system32\muweb.dll
> 2008-05-30 06:23:36:803 4312 1050 Misc Validating
> signature for
> C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-05-30 06:23:36:859 4312 1050 Misc Microsoft
> signed: Yes
> 2008-05-30 06:23:36:948 4312 1050 Misc Validating
> signature for
> C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-05-30 06:23:36:952 4312 1050 Misc Microsoft
> signed: Yes
> 2008-05-30 06:23:36:959 4312 1050 Misc Validating
> signature for C:\Windows\SoftwareDistribution\WebSetup\wuident.c ab:
> 2008-05-30 06:23:36:963 4312 1050 Misc Microsoft
> signed: Yes
> 2008-05-30 06:23:37:130 4312 1050 Misc Validating
> signature for C:\Windows\SoftwareDistribution\WebSetup\wuident.c ab:
> 2008-05-30 06:23:37:134 4312 1050 Misc Microsoft
> signed: Yes
> 2008-05-30 06:23:37:328 4312 1050 Misc Validating
> signature for C:\Windows\SoftwareDistribution\WebSetup\wsus3setu p.cab:
> 2008-05-30 06:23:37:332 4312 1050 Misc Microsoft
> signed: Yes
> 2008-05-30 06:23:37:344 4312 1050 Setup ***********
> Setup: Checking whether self-update is required ***********
> 2008-05-30 06:23:37:344 4312 1050 Setup * Inf file:
> C:\Windows\SoftwareDistribution\WebSetup\wsus3setu p.inf
> 2008-05-30 06:23:37:348 4312 1050 Setup FATAL: OpenInf
> failed: error 0x80070002
>
>
> I have googled this error - and the only other way is to reinstall
> Vista. I raised a support incident with Microsoft but they simply keep
> suggested variations of stopping WUS and renaming software distribution
> folder and have sent a winupdatesfix file which reregisters various
> update components.
>
> I have cleaned up registry and fixed any errors. If any one has any
> suggestions I'd be gratefull
>
>
> David
>
>

go into Windows Safe Mode and delete this folder
C:\Windows\SoftwareDistribution and restart Windows in Normal Mode, then
rerun Windows Update from Control Panel. All should be fine from here
on.

thanks but I have restored vista from a backup I had (2m ago)


--
DGaguine
Posted via http://www.vistaheads.com