Karen C wrote:
> I have tried numerous times to install XP SP2 on one
> workstation in our company. We have successfully
> installed SP2 on 7 others so far. I repeatedly get this
> error "Installation Failure: Windows failed to install
> the following update with error 0x80070005: Windows XP
> Service Pack 2" it's event id is 20. Another event id is
> 4373 and it states "Windows XP Service Pack 2 installation
> failed. Access is Denied." I found the knowledge base
> article referring to this problem (KB873148) and it says
> it is unavailable at this time. I have also sent an email
> support request to Microsoft and I have gotten any
> response. The installation runs through the download and
> about 50% of the installation and then I get the errors.
> Can anyone help?
Hi
Knowledge base article 873148 (with some additional notes):
You receive an "Access is denied" error message when you try to
install Windows XP Service Pack 2
<quote>
Important This article contains information about modifying the
registry. Before you modify the registry, make sure to back it up
and make sure that you understand how to restore the registry if a
problem occurs. For information about how to back up, restore, and
edit the registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?kbid=256986
SYMPTOMS
When you try to install Microsoft Windows XP Service Pack 2 (SP2),
you may experience the following issues:
* You cannot install the service pack.
* You receive the following error message:
Service Pack setup has failed. Access Denied
* The Setupapi.log file contains references that indicate that
one or more registry keys could not be deleted while the Setup
program was running.
CAUSE
These issues may occur when permissions on one or more registry
keys are restricted in a way that prevents the administrator who
installs the update from updating the registry keys. Failure to
update a registry key causes the Setup program to fail.
WORKAROUND
Warning If you use Registry Editor incorrectly, you may cause
serious problems that may require you to reinstall your operating
system. Microsoft cannot guarantee that you can solve problems
that result from using Registry Editor incorrectly. Use Registry
Editor at your own risk.To work around this issue, examine the
Svcpack.log file to find the registry keys that are causing this
issue, and then modify the registry permissions to give access to
the user who is trying to install the service pack. To do this,
follow these steps:
1. Make sure that the user who is trying to install the service
pack is a member of the Administrators security group.
2. Open the Svcpack.log file. By default, this file is located
in the C:\Windows folder.
[Note by me:
Svcpack.log is the wrong file to look at, it is Setupapi.log you
need to look at.
If you cannot see in setupapi.log at which registry key it fails,
you need to enable Verbose logging.
To set the Verbose logging level, you can add a value to the
following registry key, using regedit.exe:
HKEY_LOCAL_MACHINE
\Software
\Microsoft
\Windows
\CurrentVersion
\Setup
Value Name: LogLevel
Data Type: REG_DWORD
Value (Hexadecimal): 0000FFFF
When finished, you should set it back to the original,
Value (Hexadecimal): 20000000
]
3. Search the log file for references to registry permissions
issues. Make a note of the registry keys that are referenced.
4. Click Start, click Run, type regedit, and then click OK to
start Registry Editor.
5. Locate and right-click the registry keys that you noted in
step 3 of this procedure, and then click Permissions.
6. Examine the permissions that are configured for each user or
group. Identify the restricted permissions that are affecting
the user who is trying to install the service pack. Make sure
the Administrators group has full access configured.
[Note by me:
If you have registry issues in a HKEY_CLASSES_ROOT\<some key>, try
the method I describe in this link to reset permissions
http://groups.google.com/groups?selm...TNGP14.phx.gbl
substituting ".AudioCD" with "<some key>".
]
7. Quit Registry Editor.
After you follow these steps, try again to install the service pack.
</quote>
Alternatively:
In Windows XP Professional it may be better to just reset the
security settings back to the defaults for all registry keys, as
described in the following Microsoft Knowledge Base article.
How To Reset Security Settings Back to the Defaults
http://support.microsoft.com/?kbid=313222
If you only want to reset the registry permissions, add this to
the secedit command line:
/areas REGKEYS
Unfortunately Windows XP Home does not have secedit.
--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx
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