0x800703E3 installing Windows Update Agent

Using XP SP3, I am getting the following when trying to install the latest
update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!

2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0600) ===========
2010-01-20 22:44:19:140 3976 1700 Misc = Process:
d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
setup : resource dll path is d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking whether
self-update is required ***********
2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.4.7600.226
2010-01-20 22:44:19:203 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:218 3976 1700 Setup Update required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:234 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:281 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:296 3976 1700 Setup Update required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:359 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:375 3976 1700 Setup Update required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:437 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:453 3976 1700 Setup Update required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:453 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.4.7600.226
2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:468 3976 1700 Setup * IsUpdateRequired = Yes
2010-01-20 22:44:19:484 3976 1700 Setup Windows Update Client standalone
setup : eula file path is d:\7b8ddf66cf37fb5bcb524483\en\eula.rtf
2010-01-20 22:44:22:890 3976 1784 Setup *************
2010-01-20 22:44:22:890 3976 1784 Setup ** START ** Setup: Installing
client binaries
2010-01-20 22:44:22:890 3976 1784 Setup *********
2010-01-20 22:44:22:890 3976 1784 Setup * Download directory:
d:\7b8ddf66cf37fb5bcb524483\
2010-01-20 22:44:22:890 3976 1784 Setup * Stop and start service: Yes
2010-01-20 22:44:22:890 1488 5b4 AU ########### AU: Uninitializing
Automatic Updates ###########
2010-01-20 22:44:22:906 1488 5b4 Service *********
2010-01-20 22:44:22:906 1488 5b4 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2010-01-20 22:44:22:906 1488 5b4 Service *************
2010-01-20 22:44:25:953 3976 1784 Setup Starting file operations for section
cdm_Standalone
2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
processing file operations, error = 0x800703E3. Rolling back changes.
2010-01-20 22:44:26:500 1488 9cc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0600) ===========
2010-01-20 22:44:26:500 1488 9cc Misc = Process:
C:\WINDOWS\System32\svchost.exe
2010-01-20 22:44:26:500 1488 9cc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2010-01-20 22:44:26:500 1488 9cc Service *************
2010-01-20 22:44:26:500 1488 9cc Service ** START ** Service: Service startup
2010-01-20 22:44:26:500 1488 9cc Service *********
2010-01-20 22:44:26:500 1488 9cc Agent * WU client version 7.2.6001.788
2010-01-20 22:44:26:515 1488 9cc Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2010-01-20 22:44:26:515 1488 9cc Agent * Access type: No proxy
2010-01-20 22:44:26:515 1488 9cc Agent * Network state: Connected
2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code = 0x800703E3
2010-01-20 22:44:29:437 3976 1784 Setup *********
2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
client binaries
2010-01-20 22:44:29:437 3976 1784 Setup *************
2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries failed
with error 0x800703e3
2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code is
0. Reboot is NOT needed

Try doing an Aggressive mode Reset: http://support.microsoft.com/kb/971058

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com



Darryl wrote:
> Using XP SP3, I am getting the following when trying to install the latest
> update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
>
> 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> (build: 7.4.7600.226, tz: -0600) ===========
> 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> setup : resource dll path is
> d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
> whether
> self-update is required ***********
> 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
> version
> = 7.4.7600.226
<SNIP>
> 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> processing file operations, error = 0x800703E3. Rolling back changes.
<SNIP>
> 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
> 0x800703E3
> 2010-01-20 22:44:29:437 3976 1784 Setup *********
> 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> client binaries
> 2010-01-20 22:44:29:437 3976 1784 Setup *************
> 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
> failed
> with error 0x800703e3
> 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
> is
> 0. Reboot is NOT needed

0x800703E3 ERROR_OPERATION_ABORTED
The I/O operation has been aborted because of either a thread exit or an
application request.
Invalid access to memory location


"Darryl" wrote:

> Using XP SP3, I am getting the following when trying to install the latest
> update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
>
> 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> (build: 7.4.7600.226, tz: -0600) ===========
> 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> setup : resource dll path is d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking whether
> self-update is required ***********
> 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
> = 7.4.7600.226
> 2010-01-20 22:44:19:203 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:218 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:234 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:281 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:296 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:359 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:375 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:437 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:453 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:453 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
> = 7.4.7600.226
> 2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:468 3976 1700 Setup * IsUpdateRequired = Yes
> 2010-01-20 22:44:19:484 3976 1700 Setup Windows Update Client standalone
> setup : eula file path is d:\7b8ddf66cf37fb5bcb524483\en\eula.rtf
> 2010-01-20 22:44:22:890 3976 1784 Setup *************
> 2010-01-20 22:44:22:890 3976 1784 Setup ** START ** Setup: Installing
> client binaries
> 2010-01-20 22:44:22:890 3976 1784 Setup *********
> 2010-01-20 22:44:22:890 3976 1784 Setup * Download directory:
> d:\7b8ddf66cf37fb5bcb524483\
> 2010-01-20 22:44:22:890 3976 1784 Setup * Stop and start service: Yes
> 2010-01-20 22:44:22:890 1488 5b4 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2010-01-20 22:44:22:906 1488 5b4 Service *********
> 2010-01-20 22:44:22:906 1488 5b4 Service ** END ** Service: Service exit
> [Exit code = 0x240001]
> 2010-01-20 22:44:22:906 1488 5b4 Service *************
> 2010-01-20 22:44:25:953 3976 1784 Setup Starting file operations for section
> cdm_Standalone
> 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> processing file operations, error = 0x800703E3. Rolling back changes.
> 2010-01-20 22:44:26:500 1488 9cc Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0600) ===========
> 2010-01-20 22:44:26:500 1488 9cc Misc = Process:
> C:\WINDOWS\System32\svchost.exe
> 2010-01-20 22:44:26:500 1488 9cc Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2010-01-20 22:44:26:500 1488 9cc Service *************
> 2010-01-20 22:44:26:500 1488 9cc Service ** START ** Service: Service startup
> 2010-01-20 22:44:26:500 1488 9cc Service *********
> 2010-01-20 22:44:26:500 1488 9cc Agent * WU client version 7.2.6001.788
> 2010-01-20 22:44:26:515 1488 9cc Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2010-01-20 22:44:26:515 1488 9cc Agent * Access type: No proxy
> 2010-01-20 22:44:26:515 1488 9cc Agent * Network state: Connected
> 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code = 0x800703E3
> 2010-01-20 22:44:29:437 3976 1784 Setup *********
> 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> client binaries
> 2010-01-20 22:44:29:437 3976 1784 Setup *************
> 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries failed
> with error 0x800703e3
> 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code is
> 0. Reboot is NOT needed
>
>

Thanks for the suggestions, PA Bear. I installed Fix It and did an agressive
reset and reboot, but that didn't fix the problem; still getting the same
error.

No 3rd party firewall or anti-spyware. Norton/McAfee has never been
installed. The virus checker is Trend, installed by our IT people. I tried
to uninstall it, but it is password protected.

Windows Update used to work fine. I did notice that the Trend icon looks
different now than it used to look; I think our IT people pushed out a new
version. Could this be the problem?


"PA Bear [MS MVP]" wrote:

> Try doing an Aggressive mode Reset: http://support.microsoft.com/kb/971058
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
>
> Darryl wrote:
> > Using XP SP3, I am getting the following when trying to install the latest
> > update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
> >
> > 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> > (build: 7.4.7600.226, tz: -0600) ===========
> > 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> > 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> > setup : resource dll path is
> > d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> > 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
> > whether
> > self-update is required ***********
> > 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> > 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> > C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
> > version
> > = 7.4.7600.226
> <SNIP>
> > 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> > processing file operations, error = 0x800703E3. Rolling back changes.
> <SNIP>
> > 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
> > 0x800703E3
> > 2010-01-20 22:44:29:437 3976 1784 Setup *********
> > 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> > client binaries
> > 2010-01-20 22:44:29:437 3976 1784 Setup *************
> > 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
> > failed
> > with error 0x800703e3
> > 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
> > is
> > 0. Reboot is NOT needed
>
> .
>

Thanks PA Bear. I installed Fix It and did an agressive reset, but got the
same error.

The machine had Trend antivirus, no 3rd party firewall or antispyware. I
uninstalled Trend and rebooted because I suspected it (it was updated
recently) and tried to install the update agent again, but got the same error.

I then tried the agressive reset again, and again got the same error.

I am trying to install the update agent because when I try to update via
windowsupdate.microsoft.com, it says I need to install the ActiveX control,
but I am not prompted to install the control. The information bar does not
appear, and it just sits there.

Any ideas? I've never had so much trouble trying to do something so simple.

"PA Bear [MS MVP]" wrote:

> Try doing an Aggressive mode Reset: http://support.microsoft.com/kb/971058
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
>
> Darryl wrote:
> > Using XP SP3, I am getting the following when trying to install the latest
> > update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
> >
> > 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> > (build: 7.4.7600.226, tz: -0600) ===========
> > 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> > 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> > setup : resource dll path is
> > d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> > 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
> > whether
> > self-update is required ***********
> > 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> > 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> > C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
> > version
> > = 7.4.7600.226
> <SNIP>
> > 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> > processing file operations, error = 0x800703E3. Rolling back changes.
> <SNIP>
> > 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
> > 0x800703E3
> > 2010-01-20 22:44:29:437 3976 1784 Setup *********
> > 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> > client binaries
> > 2010-01-20 22:44:29:437 3976 1784 Setup *************
> > 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
> > failed
> > with error 0x800703e3
> > 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
> > is
> > 0. Reboot is NOT needed
>
> .
>

Does the computer belong to you or your employer?

Darryl wrote:
> Thanks PA Bear. I installed Fix It and did an agressive reset, but got
> the
> same error.
>
> The machine had Trend antivirus, no 3rd party firewall or antispyware. I
> uninstalled Trend and rebooted because I suspected it (it was updated
> recently) and tried to install the update agent again, but got the same
> error.
>
> I then tried the agressive reset again, and again got the same error.
>
> I am trying to install the update agent because when I try to update via
> windowsupdate.microsoft.com, it says I need to install the ActiveX
> control,
> but I am not prompted to install the control. The information bar does
> not
> appear, and it just sits there.
>
> Any ideas? I've never had so much trouble trying to do something so
> simple.
>
> "PA Bear [MS MVP]" wrote:
>
>> Try doing an Aggressive mode Reset:
>> http://support.microsoft.com/kb/971058
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>>
>> Darryl wrote:
>>> Using XP SP3, I am getting the following when trying to install the
>>> latest
>>> update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
>>>
>>> 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
>>> (build: 7.4.7600.226, tz: -0600) ===========
>>> 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
>>> d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
>>> 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
>>> setup : resource dll path is
>>> d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
>>> 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
>>> whether
>>> self-update is required ***********
>>> 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
>>> d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
>>> 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
>>> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
>>> version
>>> = 7.4.7600.226
>> <SNIP>
>>> 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
>>> processing file operations, error = 0x800703E3. Rolling back changes.
>>> <SNIP> 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
>>> 0x800703E3
>>> 2010-01-20 22:44:29:437 3976 1784 Setup *********
>>> 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
>>> client binaries
>>> 2010-01-20 22:44:29:437 3976 1784 Setup *************
>>> 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
>>> failed
>>> with error 0x800703e3
>>> 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
>>> is
>>> 0. Reboot is NOT needed
>>
>> .

It belongs to my employer, but we are a small shop and generaly take care of
our machines ourselves.

Darryl wrote:

> It belongs to my employer, but we are a small shop and generaly take care of
> our machines ourselves.


Suggest you clean boot XP to eliminate interference from Trend:

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

Run the Fixit once more or, in the clean boot state, stop the AU and
BITS services and then install the previously downloaded Windows Update
Agent (WUA).
Start > Run > type in
cmd
Click OK or press Enter
At the Command Prompt type in the following, pressing Enter after each
command

net stop wuauserv
net stop bits

Leave the CP window open and install the WUA now.
Go back to the Command Prompt, enter the following, press Enter after
each command

net start wuauserv
net start bits
exit

*Restart* the system and the latest Version of the WUA *should* now be
installed.
See if the system can search for updates now while still in the clean
boot state. If it can, UNdo the steps, restart, and see if it can search
for updates in normal Windows mode.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

Thanks Mow. I clean booted, stopped the services, and tried to install WUA.
Same error in the log.

I then ran Fix It in aggressvie mode, rebooted, stopped the services and
tried to install WUA. Same error again.

Here's what I typically find in the log:

2010-01-21 16:52:45:671 2088 e08 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0600) ===========
2010-01-21 16:52:45:671 2088 e08 Misc = Process:
d:\6b604922dd6db28dd277f6b3\wusetup.exe
2010-01-21 16:52:45:671 2088 e08 Setup Windows Update Client standalone
setup : resource dll path is d:\6b604922dd6db28dd277f6b3\en\wusetup.exe.mui
2010-01-21 16:52:45:671 2088 e08 Setup *********** Setup: Checking whether
self-update is required ***********
2010-01-21 16:52:45:671 2088 e08 Setup * Inf file:
d:\6b604922dd6db28dd277f6b3\wusetup.inf
2010-01-21 16:52:45:671 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup Update required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup Update required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup Update required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup Update required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-21 16:52:45:687 2088 e08 Setup * IsUpdateRequired = Yes
2010-01-21 16:52:45:687 2088 e08 Setup Windows Update Client standalone
setup : eula file path is d:\6b604922dd6db28dd277f6b3\en\eula.rtf
2010-01-21 16:52:49:375 2088 8a4 Setup *************
2010-01-21 16:52:49:375 2088 8a4 Setup ** START ** Setup: Installing client
binaries
2010-01-21 16:52:49:375 2088 8a4 Setup *********
2010-01-21 16:52:49:375 2088 8a4 Setup * Download directory:
d:\6b604922dd6db28dd277f6b3\
2010-01-21 16:52:49:375 2088 8a4 Setup * Stop and start service: Yes
2010-01-21 16:52:49:437 2088 8a4 Setup Starting file operations for section
cdm_Standalone
2010-01-21 16:52:49:656 2088 8a4 Setup WARNING: Setup failed while
processing file operations, error = 0x800703E3. Rolling back changes.
2010-01-21 16:52:49:656 2088 8a4 Setup * WARNING: Exit code = 0x800703E3
2010-01-21 16:52:49:656 2088 8a4 Setup *********
2010-01-21 16:52:49:656 2088 8a4 Setup ** END ** Setup: Installing client
binaries
2010-01-21 16:52:49:656 2088 8a4 Setup *************
2010-01-21 16:52:49:656 2088 8a4 Setup FATAL: InstallUpdatedBinaries failed
with error 0x800703e3
2010-01-21 16:52:52:140 2088 e08 Setup wusetup has finished. Exit code is
0. Reboot is NOT needed

"MowGreen" wrote:

> Darryl wrote:
>
> > It belongs to my employer, but we are a small shop and generaly take care of
> > our machines ourselves.
>
>
> Suggest you clean boot XP to eliminate interference from Trend:
>
> How to configure Windows XP to start in a "clean boot" state
> http://support.microsoft.com/kb/310353
>
> Run the Fixit once more or, in the clean boot state, stop the AU and
> BITS services and then install the previously downloaded Windows Update
> Agent (WUA).
> Start > Run > type in
> cmd
> Click OK or press Enter
> At the Command Prompt type in the following, pressing Enter after each
> command
>
> net stop wuauserv
> net stop bits
>
> Leave the CP window open and install the WUA now.
> Go back to the Command Prompt, enter the following, press Enter after
> each command
>
> net start wuauserv
> net start bits
> exit
>
> *Restart* the system and the latest Version of the WUA *should* now be
> installed.
> See if the system can search for updates now while still in the clean
> boot state. If it can, UNdo the steps, restart, and see if it can search
> for updates in normal Windows mode.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
> .
>

Let your IE Department (such as it is) handle this or contact Trend Micro
Support.

Darryl wrote:
> It belongs to my employer, but we are a small shop and generaly take care
> of
> our machines ourselves.