0x800703e7 error installing SP2 via windowsupdate.com

I am trying to install SP2 via windowsupdate.com and get the message that the
installation failed and error message 0x800703e7.

How can I fix this?

Eric,

Strongly suggest you download the entire package after first temporarily
disabling the installed Antivirus program :
http://www.microsoft.com/downloads/d...d=049C9DBE-3B8...
Or, order the CD :
http://www.microsoft.com/windowsxp/d...s/default.mspx

Follow the steps laid out here prior to installing it :

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htm

Additional info on installation issues can be found here :

Cannot install Service Pack 2
http://www.michna.com/kb/WxSP2.htm#C...Service_Pack_2


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

Eric wrote:

> I am trying to install SP2 via windowsupdate.com and get the message that the
> installation failed and error message 0x800703e7.
>
> How can I fix this?

Thank you for this. Quick question, though... this seems like a lot of work
to cover a large spectrum of problems. Is there a way to determine if the
cause of the problem is a subset of this and then only execute those cures
specific to the problems?

"MowGreen [MVP]" wrote:

> Eric,
>
> Strongly suggest you download the entire package after first temporarily
> disabling the installed Antivirus program :
> http://www.microsoft.com/downloads/d...d=049C9DBE-3B8...
> Or, order the CD :
> http://www.microsoft.com/windowsxp/d...s/default.mspx
>
> Follow the steps laid out here prior to installing it :
>
> Service Pack Installation Checklist
> http://www3.telus.net/dandemar/spackins.htm
>
> Additional info on installation issues can be found here :
>
> Cannot install Service Pack 2
> http://www.michna.com/kb/WxSP2.htm#C...Service_Pack_2
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Eric wrote:
>
> > I am trying to install SP2 via windowsupdate.com and get the message that the
> > installation failed and error message 0x800703e7.
> >
> > How can I fix this?
>

Eric,

You could check the log files to attempt to pinpoint the exact cause of
the installation failure.
From : http://winhlp.com/WxSP2.htm

" If the installation of Service Pack 2 does not finish normally, you
can check the following log files for cues at what may have gone wrong.

%windir%\Svcpack.log
%windir%\setupapi.log

You can replace %windir% with your actual Windows folder, normally:
C:\WINDOWS

To set the Verbose logging level, you can add a value to the following
registry key, using regedit.exe:

HKEY_LOCAL_MACHINE
\Software
\Microsoft
\Windows
\CurrentVersion
\Setup
Value Name: LogLevel
Data Type: REG_DWORD
Value (Hexadecimal): 0000FFFF

When finished, you should set it back to the original, Value
(Hexadecimal): 20000000 "

If nothing shows in the logs, then enable Verbose logging so that the
error may be captured in the logs.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


Eric wrote:

> Thank you for this. Quick question, though... this seems like a lot of work
> to cover a large spectrum of problems. Is there a way to determine if the
> cause of the problem is a subset of this and then only execute those cures
> specific to the problems?
>
> "MowGreen [MVP]" wrote:
>
>
>>Eric,
>>
>>Strongly suggest you download the entire package after first temporarily
>>disabling the installed Antivirus program :
>>http://www.microsoft.com/downloads/d...d=049C9DBE-3B8...
>>Or, order the CD :
>>http://www.microsoft.com/windowsxp/d...s/default.mspx
>>
>>Follow the steps laid out here prior to installing it :
>>
>>Service Pack Installation Checklist
>>http://www3.telus.net/dandemar/spackins.htm
>>
>>Additional info on installation issues can be found here :
>>
>>Cannot install Service Pack 2
>>http://www.michna.com/kb/WxSP2.htm#C...Service_Pack_2
>>
>>
>>MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>Eric wrote:
>>
>>
>>>I am trying to install SP2 via windowsupdate.com and get the message that the
>>>installation failed and error message 0x800703e7.
>>>
>>>How can I fix this?
>>

I was experiencing a similar problem during Windows update. After a great
deal of hunting, it turned out that this is an inpage error, which happens
when you have a corrupt sector on your hard disk. Chkdsk, even at surface
scan setting, doesn't find and fix the error, but the Linux program ntfsfix
did find the bad sectors and once NTFS knew about them, it avoided them and
voila everything worked fine. But a word of warning: if you are getting bad
sectors, then it's a huge warning sign that your hard drive is about to fail.
Usually with modern drives, these would be hidden, and good sectors
transparently substituted - that you have any is an indication that the
reserve space has run out.