0x80072EFD Unable to get the list of available updates

Hi All,

I have tried the troubleshooter steps without success:

I run Win XP Pro (with SP2), AOL broadband, McAfee Virus Scan, Firewall &
Privacy Service.

When I go to http://www.windowsupdate.com I get the page letting me choose
"express install" or "custom install" then the next page says "Windows Update
has encountered an error and cannot display the requested page".

I have tried all the steps in the trouble shooter, and have added the
necessary URLs to McAfee (Windows firewall is disabled). I have tried
completely deactivating McAfee, but this didn't have any effect.

Does anyone have any ideas? Is there any point trying to remove SP2 or
McAfee completely?

I haven't been getting the system tray messages for a while, telling me that
updates are available either?

Anyone else got this problem?

Please help!



James

Error: 80072efd = ERROR_INTERNET_CANNOT_CONNECT
Translation: Cannot connect to the Internet server



When accessing the Windows Update site, you receive the 0x80072EFD error.
http://v5.windowsupdate.microsoft.co...cleid=16&ln=en



http://support.microsoft.com/?kbid=836941
You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when you try to
use Windows Update

See also:
When searching for available updates on the Windows Update site, you
receive the 0x8024402C, 0x80240030 or 0x8024502d error.
http://v5.windowsupdate.microsoft.co...cleid=26&ln=en

If you have Norton Internet Security or something similar installed (e.g. some 3rd
party firewall as mentioned in the article above), you might need to reconfigure or
disable it.

also other users suggestions:


Here is how I was able to work around the problem.
Using command prompt
1. proxycfg -d (to clear proxy cache)
2. net stop wuauserv (to stop Automatic updates service)

Using Windows Explorer
3. Delete all files and folders in
C:\WINDOWS\SoftwareDistribution (your windows folder may vary)

Again using command prompt
4. net start wuauserv (to start Automatic updates service)

Try now going back to Windows Update web page.

It worked for me. YMMV

GK



"Hi,
I had the same problem with windows updates and tried all the remedies
posted on umpteen replies and none worked.
I then found while scouring the net this piece of information of which -
BINGO - it worked! (not sure if its in the forum anywhere but here it is
anyway)"

Re-register the WU components:
1. Quit all programs that are running.
2. Click Start, and then click Run.
3. Type "regsvr32 wuapi.dll" (without the quotation marks), and then click
OK.
4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
click OK.
If this does not resolve the problem, repeat inputting the following
commands and click OK after each command.
regsvr32 wuaueng.dll
regsvr32 wuauserv.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 iuengine.dll

"A couple of these regsvr32's did not register but I ignored them and as I
stated it still corrected the problem.
I sincerely hope it helps anyone who is going nuts trying to sort the
problem out!"

Regards
Gaz

"James1980" <> wrote in message
news:3C881B8C-CC12-4B9A-9068-...
> Hi All,
>
> I have tried the troubleshooter steps without success:
>
> I run Win XP Pro (with SP2), AOL broadband, McAfee Virus Scan, Firewall &
> Privacy Service.
>
> When I go to http://www.windowsupdate.com I get the page letting me choose
> "express install" or "custom install" then the next page says "Windows Update
> has encountered an error and cannot display the requested page".
>
> I have tried all the steps in the trouble shooter, and have added the
> necessary URLs to McAfee (Windows firewall is disabled). I have tried
> completely deactivating McAfee, but this didn't have any effect.
>
> Does anyone have any ideas? Is there any point trying to remove SP2 or
> McAfee completely?
>
> I haven't been getting the system tray messages for a while, telling me that
> updates are available either?
>
> Anyone else got this problem?
>
> Please help!
>
>
>
> James

Hi Taurarian and all,

Thanks for the advice, unfortunately it hasn't sorted my problem :-(

On doing the C:\WINDOWS\SoftwareDistribution (delete all files and folders)
step (and associated switching off and on of wuauserv, I then tried the
windowsupdate.com site again, and this time received a different hex key:
0x800A01AD (I tried these steps both without and with restarting, when I did
restart and try again I got the original 0x80072EFD error code).

I then tried the regsvr32 steps, but to no avail; I still got the same error
code.

I am going to bed, exhausted, now, but does anyone have any other ideas?

Anyone else here who used the McAfee firewall and/or privacy service (they
are both disabled, but I would like to know whether they are fully
deactivated when they are disabled, or whether they run in the background)?

Do I need to do a rebuild, or will there be some alternative?

Thanks chaps.



James, Leeds UK

"Taurarian" wrote:

> Error: 80072efd = ERROR_INTERNET_CANNOT_CONNECT
> Translation: Cannot connect to the Internet server
>
>
>
> When accessing the Windows Update site, you receive the 0x80072EFD error.
> http://v5.windowsupdate.microsoft.co...cleid=16&ln=en
>
>
>
> http://support.microsoft.com/?kbid=836941
> You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when you try to
> use Windows Update
>
> See also:
> When searching for available updates on the Windows Update site, you
> receive the 0x8024402C, 0x80240030 or 0x8024502d error.
> http://v5.windowsupdate.microsoft.co...cleid=26&ln=en
>
> If you have Norton Internet Security or something similar installed (e.g. some 3rd
> party firewall as mentioned in the article above), you might need to reconfigure or
> disable it.
>
> also other users suggestions:
>
>
> Here is how I was able to work around the problem.
> Using command prompt
> 1. proxycfg -d (to clear proxy cache)
> 2. net stop wuauserv (to stop Automatic updates service)
>
> Using Windows Explorer
> 3. Delete all files and folders in
> C:\WINDOWS\SoftwareDistribution (your windows folder may vary)
>
> Again using command prompt
> 4. net start wuauserv (to start Automatic updates service)
>
> Try now going back to Windows Update web page.
>
> It worked for me. YMMV
>
> GK
>
>
>
> "Hi,
> I had the same problem with windows updates and tried all the remedies
> posted on umpteen replies and none worked.
> I then found while scouring the net this piece of information of which -
> BINGO - it worked! (not sure if its in the forum anywhere but here it is
> anyway)"
>
> Re-register the WU components:
> 1. Quit all programs that are running.
> 2. Click Start, and then click Run.
> 3. Type "regsvr32 wuapi.dll" (without the quotation marks), and then click
> OK.
> 4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
> click OK.
> If this does not resolve the problem, repeat inputting the following
> commands and click OK after each command.
> regsvr32 wuaueng.dll
> regsvr32 wuauserv.dll
> regsvr32 wucltui.dll
> regsvr32 wups.dll
> regsvr32 wuweb.dll
> regsvr32 iuengine.dll
>
> "A couple of these regsvr32's did not register but I ignored them and as I
> stated it still corrected the problem.
> I sincerely hope it helps anyone who is going nuts trying to sort the
> problem out!"
>
> Regards
> Gaz
>
> "James1980" <> wrote in message
> news:3C881B8C-CC12-4B9A-9068-...
> > Hi All,
> >
> > I have tried the troubleshooter steps without success:
> >
> > I run Win XP Pro (with SP2), AOL broadband, McAfee Virus Scan, Firewall &
> > Privacy Service.
> >
> > When I go to http://www.windowsupdate.com I get the page letting me choose
> > "express install" or "custom install" then the next page says "Windows Update
> > has encountered an error and cannot display the requested page".
> >
> > I have tried all the steps in the trouble shooter, and have added the
> > necessary URLs to McAfee (Windows firewall is disabled). I have tried
> > completely deactivating McAfee, but this didn't have any effect.
> >
> > Does anyone have any ideas? Is there any point trying to remove SP2 or
> > McAfee completely?
> >
> > I haven't been getting the system tray messages for a while, telling me that
> > updates are available either?
> >
> > Anyone else got this problem?
> >
> > Please help!
> >
> >
> >
> > James
>
>