0x80072F78 - Cannot download updates

Hello,

I've been trying everything to get WindowsUpdate to work again, but no one
seems to have documented the specific problem I'm having. I'm running
Windows XP Pro SP2. I have installed ALL updates (manually). I run
ZoneAlarm Pro 6 (up to date) and McAfee VirusScan Pro v9.1 (up to date). I
am on a home computer connected with Zen Internet (UK) on a Netgear 108 Mbps
Super Wireless ADSL Router (DG834GT) (I have tried another wireless router
and I know of the exact same problem on a machine with a normal ADSL
router).

When I go to WindowsUpdate (version 6, latest one), I can view the site
without a problem, I can select Custom or Express without a problem and I
can normally search for updates and see them without a problem (currently I
need to download Windows Genuine Advantage Validation Tool (KB892130) and
cannot get any further). I can select what updates I want to download and I
can select to download them but then problem occurs when the updates
download. I get the Installing Updates dialog box, I see the list of updates
in the window in the middle, but every updates comes up with failed! at the
end of it. I close the window and view my update history and every update
every time is says


Installation Failure

Error Code: 0x80072F78
Try to install the update again, or request help from one of the following
resources.


Nothing specific and nothing helpful at all. The WindowsUpdate
Trouble-shooter does even have the code '0x80072F78'!! :-(

I can't find anything that helps on the MS support page. But I have added
the WU sites to my trusted sites: http://support.microsoft.com/?kbid=836985.

I have tried to deleted the C:\WINDOWS\SoftwareDistribution\ folder, but
cannot delete a few files - what files are the important ones to delete?

Can anyone please help?

Kol

On Mon, 1 Aug 2005 18:28:05 +0100, "Kolin Tregaskes" <> wrote:

>Hello,
>
>I've been trying everything to get WindowsUpdate to work again, but no one
>seems to have documented the specific problem I'm having. I'm running
>Windows XP Pro SP2. I have installed ALL updates (manually). I run
>ZoneAlarm Pro 6 (up to date) and McAfee VirusScan Pro v9.1 (up to date). I
>am on a home computer connected with Zen Internet (UK) on a Netgear 108 Mbps
>Super Wireless ADSL Router (DG834GT) (I have tried another wireless router
>and I know of the exact same problem on a machine with a normal ADSL
>router).
>
>When I go to WindowsUpdate (version 6, latest one), I can view the site
>without a problem, I can select Custom or Express without a problem and I
>can normally search for updates and see them without a problem (currently I
>need to download Windows Genuine Advantage Validation Tool (KB892130) and
>cannot get any further). I can select what updates I want to download and I
>can select to download them but then problem occurs when the updates
>download. I get the Installing Updates dialog box, I see the list of updates
>in the window in the middle, but every updates comes up with failed! at the
>end of it. I close the window and view my update history and every update
>every time is says
>
>
>Installation Failure
>
>Error Code: 0x80072F78
>Try to install the update again, or request help from one of the following
>resources.
>
>
>Nothing specific and nothing helpful at all. The WindowsUpdate
>Trouble-shooter does even have the code '0x80072F78'!! :-(
>
>I can't find anything that helps on the MS support page. But I have added
>the WU sites to my trusted sites: http://support.microsoft.com/?kbid=836985.
>
>I have tried to deleted the C:\WINDOWS\SoftwareDistribution\ folder, but
>cannot delete a few files - what files are the important ones to delete?
>
>Can anyone please help?
>
>Kol
>
How to lower security settings...
http://support.microsoft.com/default.aspx?kbid=836985

http://tinyurl.com/cj84l
http://tinyurl.com/bfphs

Already tried it.

K


"Unk" <> wrote in message
news:...
> On Mon, 1 Aug 2005 18:28:05 +0100, "Kolin Tregaskes"
> <> wrote:
>
>>Hello,
>>
>>I've been trying everything to get WindowsUpdate to work again, but no one
>>seems to have documented the specific problem I'm having. I'm running
>>Windows XP Pro SP2. I have installed ALL updates (manually). I run
>>ZoneAlarm Pro 6 (up to date) and McAfee VirusScan Pro v9.1 (up to date).
>>I
>>am on a home computer connected with Zen Internet (UK) on a Netgear 108
>>Mbps
>>Super Wireless ADSL Router (DG834GT) (I have tried another wireless router
>>and I know of the exact same problem on a machine with a normal ADSL
>>router).
>>
>>When I go to WindowsUpdate (version 6, latest one), I can view the site
>>without a problem, I can select Custom or Express without a problem and I
>>can normally search for updates and see them without a problem (currently
>>I
>>need to download Windows Genuine Advantage Validation Tool (KB892130) and
>>cannot get any further). I can select what updates I want to download and
>>I
>>can select to download them but then problem occurs when the updates
>>download. I get the Installing Updates dialog box, I see the list of
>>updates
>>in the window in the middle, but every updates comes up with failed! at
>>the
>>end of it. I close the window and view my update history and every update
>>every time is says
>>
>>
>>Installation Failure
>>
>>Error Code: 0x80072F78
>>Try to install the update again, or request help from one of the following
>>resources.
>>
>>
>>Nothing specific and nothing helpful at all. The WindowsUpdate
>>Trouble-shooter does even have the code '0x80072F78'!! :-(
>>
>>I can't find anything that helps on the MS support page. But I have added
>>the WU sites to my trusted sites:
>>http://support.microsoft.com/?kbid=836985.
>>
>>I have tried to deleted the C:\WINDOWS\SoftwareDistribution\ folder, but
>>cannot delete a few files - what files are the important ones to delete?
>>
>>Can anyone please help?
>>
>>Kol
>>
> How to lower security settings...
> http://support.microsoft.com/default.aspx?kbid=836985
>
> http://tinyurl.com/cj84l
> http://tinyurl.com/bfphs
>