Hi mogul2968,
D/load and install the Update for Background Intelligent Transfer Service
(BITS) 2.0 and WinHTTP 5.1 (KB842773):
http://www.microsoft.com/downloads/d...DisplayLang=en
Restart your computer after installing and retry Windows Update.
If you still receive the error message, try the Resolution steps for Windows
XP in this MSKB article:
"Software update incomplete" error message when you visit the Windows Update
Web site
http://support.microsoft.com/?kbid=319585
If the above still fails to resolve the problem, download and reinstall the
V5 of Windows Update Active X
Controls, available from:
http://v5.windowsupdate.microsoft.co...en/wusetup.cab
Save the file to a folder that you create on the Desktop. When the file has
been d/loaded, extract the files to this folder that you created. The files
are :
WUSETUP.CAT
WUSETUP.INF
Right click on the WUSETUP.INF file and select "Install".
Restart your computer and then retry Windows Update.
Regards,
--
Patti MacLeod
Microsoft MVP - Windows Shell/User
"mogul2968" <> wrote in message
news:18C75EBE-27F3-4FF1-AD83-...
> I have the above message appearing on trying to access Windows Update. I
> have seen the fixes mentioned but they only apply to having SP2 installed.
> Windows XP SP2 site says I have it installed but my computer disagrees as
the
> options needed to apply the fix required are not available in my Microsoft
> Internet Explorer. Can anyone help please?