0x8DDD004 can't access windows update

I can't get into the update area as I get the following message and error
code 0x8DDD004

The website has encountered a problem and cannot display the page you are
trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the
Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.
If these steps don’t work, try visiting the site later or using the
resources provided below.

I have tried everything suggested including running pc pitstop to check
activex and xp readiness both of which were +ve. The information bar below
the web address does not appear for me to install activex is this pointing at
a problem?
If anybody can help I would be very grateful.
--
graham

Windows version?

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


graham wrote:
> I can't get into the update area as I get the following message and error
> code 0x8DDD004
>
> The website has encountered a problem and cannot display the page you are
> trying to view. Take the following steps to try solving the problem:
> Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going to the
> Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
> If these steps donâ?Tt work, try visiting the site later or using the
> resources provided below.
>
> I have tried everything suggested including running pc pitstop to check
> activex and xp readiness both of which were +ve. The information bar
> below the web address does not appear for me to install activex is this
> pointing at a problem?
> If anybody can help I would be very grateful.

Hi
I have xp pro sp1. I did have sp2 on the pc but it had a major breakdown and
I had to use the restore disk. I will try your suggestions

thanks
--
graham


"PA Bear" wrote:

> Windows version?
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
> 3b. Compare errors to those listed here:
> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
> http://windowsupdate.microsoft.com > click on Help and Support link in left
> pane > Solve problems on your own.
>
> 4. Windows Update Checklist:
> http://www3.telus.net/dandemar/updtcl.htm
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> graham wrote:
> > I can't get into the update area as I get the following message and error
> > code 0x8DDD004
> >
> > The website has encountered a problem and cannot display the page you are
> > trying to view. Take the following steps to try solving the problem:
> > Refresh the page.
> > In Internet Explorer, delete your Temporary Internet Files by going to the
> > Tools menu and clicking Internet Options.
> > Close and then re-open Internet Explorer.
> > If these steps donâ?Tt work, try visiting the site later or using the
> > resources provided below.
> >
> > I have tried everything suggested including running pc pitstop to check
> > activex and xp readiness both of which were +ve. The information bar
> > below the web address does not appear for me to install activex is this
> > pointing at a problem?
> > If anybody can help I would be very grateful.
>
>

Reinstall Windows Update Engine
http://download.windowsupdate.com/v6...gent20-x86.exe

"graham" <> wrote in message
news:E9D2AFB6-A9B7-4D18-9DE4-...
>I can't get into the update area as I get the following message and error
> code 0x8DDD004
>
> The website has encountered a problem and cannot display the page you are
> trying to view. Take the following steps to try solving the problem:
> Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going to the
> Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
> If these steps don’t work, try visiting the site later or using the
> resources provided below.
>
> I have tried everything suggested including running pc pitstop to check
> activex and xp readiness both of which were +ve. The information bar below
> the web address does not appear for me to install activex is this pointing at
> a problem?
> If anybody can help I would be very grateful.
> --
> graham

Kaylene, can you post a URL where users can find this link, please?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

TaurArian [MVP] wrote:
> Reinstall Windows Update Engine
> http://download.windowsupdate.com/v6...gent20-x86.exe

Hi PA Bear,

I haven't been able to actually find a specific link for this so I just did
a did a google search now and came up with this:-

http://msdn.microsoft.com/library/de...date_agent.asp
Updating the Windows Update Agent

scroll towards the end:-
Because 5.8.0.2339 is a later version than 5.8.0.2330, a later version of
WUA for x86 computers is available in the installation package. In this
example, a later version of the WUA can be downloaded and installed onto the
computer from the URL specified by the value of downloadUrl:
http://download.windowsupdate.com/v6...gent20-x86.exe.

Kaylene

"PA Bear" wrote:

> Kaylene, can you post a URL where users can find this link, please?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
> TaurArian [MVP] wrote:
> > Reinstall Windows Update Engine
> > http://download.windowsupdate.com/v6...gent20-x86.exe
>
>

Thanks so much.

TaurArian [MVP] wrote:
> Hi PA Bear,
>
> I haven't been able to actually find a specific link for this so I just
> did a did a google search now and came up with this:-
>
> http://msdn.microsoft.com/library/de...date_agent.asp
> Updating the Windows Update Agent
>
> scroll towards the end:-
> Because 5.8.0.2339 is a later version than 5.8.0.2330, a later version of
> WUA for x86 computers is available in the installation package. In this
> example, a later version of the WUA can be downloaded and installed onto
> the computer from the URL specified by the value of downloadUrl:
> http://download.windowsupdate.com/v6...gent20-x86.exe.
>
> Kaylene
>
> "PA Bear" wrote:
>
> > Kaylene, can you post a URL where users can find this link, please?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> > TaurArian [MVP] wrote:
> > > Reinstall Windows Update Engine
> > > http://download.windowsupdate.com/v6...gent20-x86.exe

TaurArian [MVP] wrote:

> Hi PA Bear,
>
> I haven't been able to actually find a specific link for this so I just did
> a did a google search now and came up with this:-
>
> http://msdn.microsoft.com/library/de...date_agent.asp
> Updating the Windows Update Agent
>
> scroll towards the end:-
> Because 5.8.0.2339 is a later version than 5.8.0.2330, a later version of
> WUA for x86 computers is available in the installation package. In this
> example, a later version of the WUA can be downloaded and installed onto the
> computer from the URL specified by the value of downloadUrl:
> http://download.windowsupdate.com/v6...gent20-x86.exe.
>
> Kaylene
>
Hi,

The download link is listed at the MBSA 2.0 FAQ site as well
(under the question "MBSA uses files that it downloads from the
Internet, but the computer I want to use to scan my network doesn't
have Internet access. How can I use MBSA in this case?").
http://www.microsoft.com/technet/sec.../mbsa2/qa.mspx


For x86-based computers (WindowsUpdateAgent20-x86.exe)
http://go.microsoft.com/fwlink/?LinkId=43264

(above file will work for Win2k SP3 and SP4, WinXP RTM/SP1/SP2, and
Win2k3 RTM/SP1)

For x64-based computers (WindowsUpdateAgent20-x64.exe):
http://go.microsoft.com/fwlink/?LinkId=43265

For Itanium-based computers (WindowsUpdateAgent20-ia64.exe):
http://go.microsoft.com/fwlink/?LinkId=42538



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thanks Torgeir, I'll update my notes.
Kaylene

"Torgeir Bakken (MVP)" wrote:

> TaurArian [MVP] wrote:
>
> > Hi PA Bear,
> >
> > I haven't been able to actually find a specific link for this so I just did
> > a did a google search now and came up with this:-
> >
> > http://msdn.microsoft.com/library/de...date_agent.asp
> > Updating the Windows Update Agent
> >
> > scroll towards the end:-
> > Because 5.8.0.2339 is a later version than 5.8.0.2330, a later version of
> > WUA for x86 computers is available in the installation package. In this
> > example, a later version of the WUA can be downloaded and installed onto the
> > computer from the URL specified by the value of downloadUrl:
> > http://download.windowsupdate.com/v6...gent20-x86.exe.
> >
> > Kaylene
> >
> Hi,
>
> The download link is listed at the MBSA 2.0 FAQ site as well
> (under the question "MBSA uses files that it downloads from the
> Internet, but the computer I want to use to scan my network doesn't
> have Internet access. How can I use MBSA in this case?").
> http://www.microsoft.com/technet/sec.../mbsa2/qa.mspx
>
>
> For x86-based computers (WindowsUpdateAgent20-x86.exe)
> http://go.microsoft.com/fwlink/?LinkId=43264
>
> (above file will work for Win2k SP3 and SP4, WinXP RTM/SP1/SP2, and
> Win2k3 RTM/SP1)
>
> For x64-based computers (WindowsUpdateAgent20-x64.exe):
> http://go.microsoft.com/fwlink/?LinkId=43265
>
> For Itanium-based computers (WindowsUpdateAgent20-ia64.exe):
> http://go.microsoft.com/fwlink/?LinkId=42538
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>