<quote>
To resolve this problem, contact Microsoft Product Support Services to
obtain the hotfix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
<unquote>
IOW - you ring MS and get the files from them.
Providing you quote the KB number, state the problem, and ask for the hotfix
only - and ask no other questions, then you should not be charged - if they
want to charge you, ask to be referred up the chain.
--
Noel Paton (MS-MVP 2002-2005, Windows)
Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj
Please read
http://dts-l.org/goodpost.htm on how to post messages to NG's
"xerox" <> wrote in message
news:C9223B8D-715F-4DF9-99B2-...
> Hi,
>
> I having a problem where Multiple Perflib 1010 error events are logged for
> the Print Spooler service in Windows 2000.
>
> I do a search on microsoft website and get the link as
> http://support.microsoft.com/?kbid=839397
>
> It required me to get a hotfixes from microsoft, do anyone has the
> hotfixes
> for this issue?
>
> Thanks
>
> --
> Alvin
> System Engineer
> Delteq (M) Sdn. Bhd