14th February updated - now my documents won't open...

I updated (WU) today and since about 15 patches installed when I try to open
"My documents" from the start menu, via a shortcut on the tool bar or from a
shortcut on the desktop I repeatedly get the message that Windows Explorer
has encountered a problem and needs to close.

The following is in the report it sends to Microsoft:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
ModVer: 6.0.2900.3051 Offset: 001e4127

This info it sends in a report called:
C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt

I have tried to copy and paste the information contained within that message
but the window showing it will not allow the data collection and when I try
to use windows explorer to reach and open the text document - windows
explorer again continues to fail.

Basically - today's updates have screwed up my windows explorer and I don't
know what the solution to this is.

Please does anyone have the same experience or a solution?

Thanks
Dave

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates.

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

DaveG wrote:
> I updated (WU) today and since about 15 patches installed when I try to
> open
> "My documents" from the start menu, via a shortcut on the tool bar or from
> a
> shortcut on the desktop I repeatedly get the message that Windows Explorer
> has encountered a problem and needs to close.
>
> The following is in the report it sends to Microsoft:
> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> ModVer: 6.0.2900.3051 Offset: 001e4127
>
> This info it sends in a report called:
> C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
>
> I have tried to copy and paste the information contained within that
> message
> but the window showing it will not allow the data collection and when I
> try
> to use windows explorer to reach and open the text document - windows
> explorer again continues to fail.
>
> Basically - today's updates have screwed up my windows explorer and I
> don't
> know what the solution to this is.
>
> Please does anyone have the same experience or a solution?
>
> Thanks
> Dave

Hi PA Bear,
Thanks for the info. As the UK support centre is only open Mon to Fri 0800
to 1800hrs I will have to wait until tomorrow now. As it is I can not do any
work, open any folders or explore my computer, my documents, my images or my
anything - kind of frustrating really. Really appreciate your pointing out I
can get free help as it was a MS Windows Update carrying a security patch
(several) today that caused the problem.
Thanks
Dave

"PA Bear" wrote:

> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
> support calls that are associated with security updates.
>
> International customers can receive support from their local Microsoft
> subsidiaries. There is no charge for support that is associated with
> security updates. For more information about how to contact Microsoft for
> support issues, visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
> DaveG wrote:
> > I updated (WU) today and since about 15 patches installed when I try to
> > open
> > "My documents" from the start menu, via a shortcut on the tool bar or from
> > a
> > shortcut on the desktop I repeatedly get the message that Windows Explorer
> > has encountered a problem and needs to close.
> >
> > The following is in the report it sends to Microsoft:
> > AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> > ModVer: 6.0.2900.3051 Offset: 001e4127
> >
> > This info it sends in a report called:
> > C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
> >
> > I have tried to copy and paste the information contained within that
> > message
> > but the window showing it will not allow the data collection and when I
> > try
> > to use windows explorer to reach and open the text document - windows
> > explorer again continues to fail.
> >
> > Basically - today's updates have screwed up my windows explorer and I
> > don't
> > know what the solution to this is.
> >
> > Please does anyone have the same experience or a solution?
> >
> > Thanks
> > Dave
>
>

Hi PA Bear,

As you had the kindness to advise me earlier on the posted problem I thought
I'd let you know the list of updates that I applied that cuased the death of
my Windows Explorer. Before the list, I have in fact been able to rersolve
the problem on a short term basis by restoring my computer to 14.57hrs today
(the last restore point before adding the dreaded updates). Now, I have the
problem - which of the below updates caused the failure?????
I know I need to have updates but which of these is going to stuff my
computer again? Knowing one of them is going to pickle it, do I leave them
all and not risk it again?
Here's the list:
Microsoft Windows XP
Security Update for Windows XP (KB928255)
Typical download size: 371 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.

Security Update for Windows XP (KB928843)
Typical download size: 157 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.

February 2007 CardSpace Update for Windows XP (KB925720)
Typical download size: 152 KB , less than 1 minute
This update rollup for Windows includes the hotfixes for Windows CardSpace
private desktop described in KB article 925720. After you install this item,
you may have to restart your computer.

Update for Windows XP (KB931836)
Typical download size: 102 KB , less than 1 minute
Installing this update enables your computer to automatically adjust the
computer clock on the correct date in 2007 due to revised Daylight Saving
Time laws in many countries. After you install this item, you may have to
restart your computer.

Windows Malicious Software Removal Tool - February 2007 (KB890830)
Download size: 6.8 MB , 2 minutes
After the download, this tool runs once to check your computer for infection
by specific, prevalent malicious software (including Blaster, Sasser, and
Mydoom) and helps to remove any infection found. If an infection is found,
the tool will display a status report the next time you start your computer.
A new version of the tool will be offered every month. If you want to
manually run the tool on your computer, you can download a copy from the
Microsoft Download Center or run an online version from microsoft.com. This
tool is not a replacement for an anti-virus product. To help protect your
computer, you should use an anti-virus product.

Security Update for Windows XP (KB927802)
Typical download size: 196 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB928090)
Download size: 7.5 MB , 2 minutes
Security issues have been identified that could allow an attacker to
compromise a system running Internet Explorer and gain control over it. You
can help protect your system by installing this update from Microsoft. After
you install this item, you may have to restart your computer.

Security Update for Windows XP (KB924667)
Typical download size: 1013 KB , 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.

Security Update for Windows XP (KB927779)
Typical download size: 285 KB , less than 1 minute
A security issue has been identified in Microsoft Data Access Components
(MDAC) that could allow an attacker to compromise your Windows-based system
and gain control over it. You can help protect your computer by installing
this update from Microsoft. After you install this item, you may have to
restart your computer.

Security Update for Windows XP (KB918118)
Typical download size: 358 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.

Security Update for Windows XP (KB926436)
Typical download size: 200 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.

Microsoft Office 2003 Updates:
Security Update for Word 2003 (KB929057)
Download size: 5.6 MB , 1 minute
A security vulnerability exists in Microsoft Office Word 2003 that could
allow arbitrary code to run when a maliciously modified file is opened. This
update resolves that vulnerability.

Update for Excel 2003 (KB929058)
Download size: 4.9 MB , 1 minute
Microsoft has released an update for Microsoft Office Excel 2003. When you
edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
Portal Server site or on a Windows SharePoint Services site, the changes are
not saved.

Update for Office 2003 (KB925251)
Download size: 0 KB , 0 minutes (Downloaded; ready to install)
Microsoft has released an update for Microsoft Office 2003. This update
addresses the change from the Slovenian national currency to the euro.

Update for Outlook 2003 Junk Email Filter (KB924885)
Download size: 3.2 MB , less than 1 minute
This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003
with a more current definition of which e-mail messages should be considered
junk e-mail. This update was released in February 2007.

Update for PowerPoint 2003 (KB929060)
Download size: 2.8 MB , less than 1 minute
Microsoft has released an update for Microsoft Office PowerPoint 2003. When
you edit a Microsoft Office PowerPoint 2007 presentation that is saved on a
SharePoint Portal Server site or on a Windows SharePoint Services site, the
changes are not saved.

Security Update for Office 2003 (KB920813)
Download size: 1.1 MB , less than 1 minute
Microsoft has released a security update for Microsoft Office 2003. This
update addresses a vulnerability that could enable malicious code execution.
Additionally, other fixes may be included in the update.

Security Update for Office 2003 (KB929064)
Download size: 5.5 MB , 1 minute
A security vulnerability exists in Microsoft Office 2003 that could allow
arbitrary code to run when a maliciously modified file is opened. This update
resolves that vulnerability.

I suppose an alternative would be to install each individually, creating a
restore point before each, testing Windows Explorer after the restart and
identifying which causes the failure. It's going to take a couple of days I
really can not afford but system integrity is just as important. What do you
think?

Kind regards
Dave




"PA Bear" wrote:

> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
> support calls that are associated with security updates.
>
> International customers can receive support from their local Microsoft
> subsidiaries. There is no charge for support that is associated with
> security updates. For more information about how to contact Microsoft for
> support issues, visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
> DaveG wrote:
> > I updated (WU) today and since about 15 patches installed when I try to
> > open
> > "My documents" from the start menu, via a shortcut on the tool bar or from
> > a
> > shortcut on the desktop I repeatedly get the message that Windows Explorer
> > has encountered a problem and needs to close.
> >
> > The following is in the report it sends to Microsoft:
> > AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> > ModVer: 6.0.2900.3051 Offset: 001e4127
> >
> > This info it sends in a report called:
> > C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
> >
> > I have tried to copy and paste the information contained within that
> > message
> > but the window showing it will not allow the data collection and when I
> > try
> > to use windows explorer to reach and open the text document - windows
> > explorer again continues to fail.
> >
> > Basically - today's updates have screwed up my windows explorer and I
> > don't
> > know what the solution to this is.
> >
> > Please does anyone have the same experience or a solution?
> >
> > Thanks
> > Dave
>
>

Hi Dave,

I one way I'm glad I'm not alone on this. One of my PC's has EXACTLY the
same problem... I would presume, like me you are running virus checkers etc,
and nothing should be different about our PC's than anyone elses. If that is
the case, what the hell have they done here... there must be quite a few
people who can't use IE 7 now. To be honest, I think they are just doing the
usual, break XP now vista (not worthy of a capital) is out, and not many are
buying... so they break the old OS a little bit at a time... get people
thinking about a 'better' os. Let's all go and use Lynux and Open Office.
Can't be any worse than this can it. No internet explorer, in this
day-and-age. Unacceptable. Oh, and I didn't have the restore points running
so I'm out of luck for a quick fix I guess. Anyway, as I said, glad not to be
alone, means they might actually fix it before their next monthly update!

"DaveG" wrote:

> Hi PA Bear,
>
> As you had the kindness to advise me earlier on the posted problem I thought
> I'd let you know the list of updates that I applied that cuased the death of
> my Windows Explorer. Before the list, I have in fact been able to rersolve
> the problem on a short term basis by restoring my computer to 14.57hrs today
> (the last restore point before adding the dreaded updates). Now, I have the
> problem - which of the below updates caused the failure?????
> I know I need to have updates but which of these is going to stuff my
> computer again? Knowing one of them is going to pickle it, do I leave them
> all and not risk it again?
> Here's the list:
> Microsoft Windows XP
> Security Update for Windows XP (KB928255)
> Typical download size: 371 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB928843)
> Typical download size: 157 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> February 2007 CardSpace Update for Windows XP (KB925720)
> Typical download size: 152 KB , less than 1 minute
> This update rollup for Windows includes the hotfixes for Windows CardSpace
> private desktop described in KB article 925720. After you install this item,
> you may have to restart your computer.
>
> Update for Windows XP (KB931836)
> Typical download size: 102 KB , less than 1 minute
> Installing this update enables your computer to automatically adjust the
> computer clock on the correct date in 2007 due to revised Daylight Saving
> Time laws in many countries. After you install this item, you may have to
> restart your computer.
>
> Windows Malicious Software Removal Tool - February 2007 (KB890830)
> Download size: 6.8 MB , 2 minutes
> After the download, this tool runs once to check your computer for infection
> by specific, prevalent malicious software (including Blaster, Sasser, and
> Mydoom) and helps to remove any infection found. If an infection is found,
> the tool will display a status report the next time you start your computer.
> A new version of the tool will be offered every month. If you want to
> manually run the tool on your computer, you can download a copy from the
> Microsoft Download Center or run an online version from microsoft.com. This
> tool is not a replacement for an anti-virus product. To help protect your
> computer, you should use an anti-virus product.
>
> Security Update for Windows XP (KB927802)
> Typical download size: 196 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Cumulative Security Update for Internet Explorer 7 for Windows XP (KB928090)
> Download size: 7.5 MB , 2 minutes
> Security issues have been identified that could allow an attacker to
> compromise a system running Internet Explorer and gain control over it. You
> can help protect your system by installing this update from Microsoft. After
> you install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB924667)
> Typical download size: 1013 KB , 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB927779)
> Typical download size: 285 KB , less than 1 minute
> A security issue has been identified in Microsoft Data Access Components
> (MDAC) that could allow an attacker to compromise your Windows-based system
> and gain control over it. You can help protect your computer by installing
> this update from Microsoft. After you install this item, you may have to
> restart your computer.
>
> Security Update for Windows XP (KB918118)
> Typical download size: 358 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB926436)
> Typical download size: 200 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Microsoft Office 2003 Updates:
> Security Update for Word 2003 (KB929057)
> Download size: 5.6 MB , 1 minute
> A security vulnerability exists in Microsoft Office Word 2003 that could
> allow arbitrary code to run when a maliciously modified file is opened. This
> update resolves that vulnerability.
>
> Update for Excel 2003 (KB929058)
> Download size: 4.9 MB , 1 minute
> Microsoft has released an update for Microsoft Office Excel 2003. When you
> edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
> Portal Server site or on a Windows SharePoint Services site, the changes are
> not saved.
>
> Update for Office 2003 (KB925251)
> Download size: 0 KB , 0 minutes (Downloaded; ready to install)
> Microsoft has released an update for Microsoft Office 2003. This update
> addresses the change from the Slovenian national currency to the euro.
>
> Update for Outlook 2003 Junk Email Filter (KB924885)
> Download size: 3.2 MB , less than 1 minute
> This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003
> with a more current definition of which e-mail messages should be considered
> junk e-mail. This update was released in February 2007.
>
> Update for PowerPoint 2003 (KB929060)
> Download size: 2.8 MB , less than 1 minute
> Microsoft has released an update for Microsoft Office PowerPoint 2003. When
> you edit a Microsoft Office PowerPoint 2007 presentation that is saved on a
> SharePoint Portal Server site or on a Windows SharePoint Services site, the
> changes are not saved.
>
> Security Update for Office 2003 (KB920813)
> Download size: 1.1 MB , less than 1 minute
> Microsoft has released a security update for Microsoft Office 2003. This
> update addresses a vulnerability that could enable malicious code execution.
> Additionally, other fixes may be included in the update.
>
> Security Update for Office 2003 (KB929064)
> Download size: 5.5 MB , 1 minute
> A security vulnerability exists in Microsoft Office 2003 that could allow
> arbitrary code to run when a maliciously modified file is opened. This update
> resolves that vulnerability.
>
> I suppose an alternative would be to install each individually, creating a
> restore point before each, testing Windows Explorer after the restart and
> identifying which causes the failure. It's going to take a couple of days I
> really can not afford but system integrity is just as important. What do you
> think?
>
> Kind regards
> Dave
>
>
>
>
> "PA Bear" wrote:
>
> > Customers in the U.S. and Canada can receive technical support from
> > Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
> > support calls that are associated with security updates.
> >
> > International customers can receive support from their local Microsoft
> > subsidiaries. There is no charge for support that is associated with
> > security updates. For more information about how to contact Microsoft for
> > support issues, visit the International Support Web site:
> > https://support.microsoft.com/common/international.aspx
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> >
> > DaveG wrote:
> > > I updated (WU) today and since about 15 patches installed when I try to
> > > open
> > > "My documents" from the start menu, via a shortcut on the tool bar or from
> > > a
> > > shortcut on the desktop I repeatedly get the message that Windows Explorer
> > > has encountered a problem and needs to close.
> > >
> > > The following is in the report it sends to Microsoft:
> > > AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> > > ModVer: 6.0.2900.3051 Offset: 001e4127
> > >
> > > This info it sends in a report called:
> > > C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
> > >
> > > I have tried to copy and paste the information contained within that
> > > message
> > > but the window showing it will not allow the data collection and when I
> > > try
> > > to use windows explorer to reach and open the text document - windows
> > > explorer again continues to fail.
> > >
> > > Basically - today's updates have screwed up my windows explorer and I
> > > don't
> > > know what the solution to this is.
> > >
> > > Please does anyone have the same experience or a solution?
> > >
> > > Thanks
> > > Dave
> >
> >

You might try manually installing each update, in turn, & rebooting (if
prompted) to see if you can determine which update caused the problems.
(Don't bother with the Malicious Software Removal Tool.)

Given your desciption of the problems, I'd also install of the Windows
updates before attempting to install any of the Office updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


DaveG wrote:
> Hi PA Bear,
>
> As you had the kindness to advise me earlier on the posted problem I
> thought
> I'd let you know the list of updates that I applied that cuased the death
> of
> my Windows Explorer. Before the list, I have in fact been able to rersolve
> the problem on a short term basis by restoring my computer to 14.57hrs
> today
> (the last restore point before adding the dreaded updates). Now, I have
> the
> problem - which of the below updates caused the failure?????
> I know I need to have updates but which of these is going to stuff my
> computer again? Knowing one of them is going to pickle it, do I leave them
> all and not risk it again?
> Here's the list:
> Microsoft Windows XP
> Security Update for Windows XP (KB928255)
> Typical download size: 371 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB928843)
> Typical download size: 157 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> February 2007 CardSpace Update for Windows XP (KB925720)
> Typical download size: 152 KB , less than 1 minute
> This update rollup for Windows includes the hotfixes for Windows CardSpace
> private desktop described in KB article 925720. After you install this
> item,
> you may have to restart your computer.
>
> Update for Windows XP (KB931836)
> Typical download size: 102 KB , less than 1 minute
> Installing this update enables your computer to automatically adjust the
> computer clock on the correct date in 2007 due to revised Daylight Saving
> Time laws in many countries. After you install this item, you may have to
> restart your computer.
>
> Windows Malicious Software Removal Tool - February 2007 (KB890830)
> Download size: 6.8 MB , 2 minutes
> After the download, this tool runs once to check your computer for
> infection
> by specific, prevalent malicious software (including Blaster, Sasser, and
> Mydoom) and helps to remove any infection found. If an infection is found,
> the tool will display a status report the next time you start your
> computer.
> A new version of the tool will be offered every month. If you want to
> manually run the tool on your computer, you can download a copy from the
> Microsoft Download Center or run an online version from microsoft.com.
> This
> tool is not a replacement for an anti-virus product. To help protect your
> computer, you should use an anti-virus product.
>
> Security Update for Windows XP (KB927802)
> Typical download size: 196 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB928090)
> Download size: 7.5 MB , 2 minutes
> Security issues have been identified that could allow an attacker to
> compromise a system running Internet Explorer and gain control over it.
> You
> can help protect your system by installing this update from Microsoft.
> After
> you install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB924667)
> Typical download size: 1013 KB , 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB927779)
> Typical download size: 285 KB , less than 1 minute
> A security issue has been identified in Microsoft Data Access Components
> (MDAC) that could allow an attacker to compromise your Windows-based
> system
> and gain control over it. You can help protect your computer by installing
> this update from Microsoft. After you install this item, you may have to
> restart your computer.
>
> Security Update for Windows XP (KB918118)
> Typical download size: 358 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Security Update for Windows XP (KB926436)
> Typical download size: 200 KB , less than 1 minute
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help
> protect your computer by installing this update from Microsoft. After you
> install this item, you may have to restart your computer.
>
> Microsoft Office 2003 Updates:
> Security Update for Word 2003 (KB929057)
> Download size: 5.6 MB , 1 minute
> A security vulnerability exists in Microsoft Office Word 2003 that could
> allow arbitrary code to run when a maliciously modified file is opened.
> This
> update resolves that vulnerability.
>
> Update for Excel 2003 (KB929058)
> Download size: 4.9 MB , 1 minute
> Microsoft has released an update for Microsoft Office Excel 2003. When you
> edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
> Portal Server site or on a Windows SharePoint Services site, the changes
> are
> not saved.
>
> Update for Office 2003 (KB925251)
> Download size: 0 KB , 0 minutes (Downloaded; ready to install)
> Microsoft has released an update for Microsoft Office 2003. This update
> addresses the change from the Slovenian national currency to the euro.
>
> Update for Outlook 2003 Junk Email Filter (KB924885)
> Download size: 3.2 MB , less than 1 minute
> This update provides the Junk E-mail Filter in Microsoft Office Outlook
> 2003
> with a more current definition of which e-mail messages should be
> considered
> junk e-mail. This update was released in February 2007.
>
> Update for PowerPoint 2003 (KB929060)
> Download size: 2.8 MB , less than 1 minute
> Microsoft has released an update for Microsoft Office PowerPoint 2003.
> When
> you edit a Microsoft Office PowerPoint 2007 presentation that is saved on
> a
> SharePoint Portal Server site or on a Windows SharePoint Services site,
> the
> changes are not saved.
>
> Security Update for Office 2003 (KB920813)
> Download size: 1.1 MB , less than 1 minute
> Microsoft has released a security update for Microsoft Office 2003. This
> update addresses a vulnerability that could enable malicious code
> execution.
> Additionally, other fixes may be included in the update.
>
> Security Update for Office 2003 (KB929064)
> Download size: 5.5 MB , 1 minute
> A security vulnerability exists in Microsoft Office 2003 that could allow
> arbitrary code to run when a maliciously modified file is opened. This
> update resolves that vulnerability.
>
> I suppose an alternative would be to install each individually, creating a
> restore point before each, testing Windows Explorer after the restart and
> identifying which causes the failure. It's going to take a couple of days
> I
> really can not afford but system integrity is just as important. What do
> you
> think?
>
> Kind regards
> Dave
>
>
>
>
> "PA Bear" wrote:
>
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
>> for support calls that are associated with security updates.
>>
>> International customers can receive support from their local Microsoft
>> subsidiaries. There is no charge for support that is associated with
>> security updates. For more information about how to contact Microsoft for
>> support issues, visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>
>> DaveG wrote:
>>> I updated (WU) today and since about 15 patches installed when I try to
>>> open
>>> "My documents" from the start menu, via a shortcut on the tool bar or
>>> from
>>> a
>>> shortcut on the desktop I repeatedly get the message that Windows
>>> Explorer
>>> has encountered a problem and needs to close.
>>>
>>> The following is in the report it sends to Microsoft:
>>> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
>>> ModVer: 6.0.2900.3051 Offset: 001e4127
>>>
>>> This info it sends in a report called:
>>> C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
>>>
>>> I have tried to copy and paste the information contained within that
>>> message
>>> but the window showing it will not allow the data collection and when I
>>> try
>>> to use windows explorer to reach and open the text document - windows
>>> explorer again continues to fail.
>>>
>>> Basically - today's updates have screwed up my windows explorer and I
>>> don't
>>> know what the solution to this is.
>>>
>>> Please does anyone have the same experience or a solution?
>>>
>>> Thanks
>>> Dave

Hi James

The likeness stops where you suffered with the failure of IE 7. I suffered
with the complete loss of functionality of Windows Explorer - oddly my
Internet Explorer 7 carried on robustly.

Cheers
Dave

"James" wrote:

> Hi Dave,
>
> I one way I'm glad I'm not alone on this. One of my PC's has EXACTLY the
> same problem... I would presume, like me you are running virus checkers etc,
> and nothing should be different about our PC's than anyone elses. If that is
> the case, what the hell have they done here... there must be quite a few
> people who can't use IE 7 now. To be honest, I think they are just doing the
> usual, break XP now vista (not worthy of a capital) is out, and not many are
> buying... so they break the old OS a little bit at a time... get people
> thinking about a 'better' os. Let's all go and use Lynux and Open Office.
> Can't be any worse than this can it. No internet explorer, in this
> day-and-age. Unacceptable. Oh, and I didn't have the restore points running
> so I'm out of luck for a quick fix I guess. Anyway, as I said, glad not to be
> alone, means they might actually fix it before their next monthly update!
>
> "DaveG" wrote:
>
> > Hi PA Bear,
> >
> > As you had the kindness to advise me earlier on the posted problem I thought
> > I'd let you know the list of updates that I applied that cuased the death of
> > my Windows Explorer. Before the list, I have in fact been able to rersolve
> > the problem on a short term basis by restoring my computer to 14.57hrs today
> > (the last restore point before adding the dreaded updates). Now, I have the
> > problem - which of the below updates caused the failure?????
> > I know I need to have updates but which of these is going to stuff my
> > computer again? Knowing one of them is going to pickle it, do I leave them
> > all and not risk it again?
> > Here's the list:
> > Microsoft Windows XP
> > Security Update for Windows XP (KB928255)
> > Typical download size: 371 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB928843)
> > Typical download size: 157 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > February 2007 CardSpace Update for Windows XP (KB925720)
> > Typical download size: 152 KB , less than 1 minute
> > This update rollup for Windows includes the hotfixes for Windows CardSpace
> > private desktop described in KB article 925720. After you install this item,
> > you may have to restart your computer.
> >
> > Update for Windows XP (KB931836)
> > Typical download size: 102 KB , less than 1 minute
> > Installing this update enables your computer to automatically adjust the
> > computer clock on the correct date in 2007 due to revised Daylight Saving
> > Time laws in many countries. After you install this item, you may have to
> > restart your computer.
> >
> > Windows Malicious Software Removal Tool - February 2007 (KB890830)
> > Download size: 6.8 MB , 2 minutes
> > After the download, this tool runs once to check your computer for infection
> > by specific, prevalent malicious software (including Blaster, Sasser, and
> > Mydoom) and helps to remove any infection found. If an infection is found,
> > the tool will display a status report the next time you start your computer.
> > A new version of the tool will be offered every month. If you want to
> > manually run the tool on your computer, you can download a copy from the
> > Microsoft Download Center or run an online version from microsoft.com. This
> > tool is not a replacement for an anti-virus product. To help protect your
> > computer, you should use an anti-virus product.
> >
> > Security Update for Windows XP (KB927802)
> > Typical download size: 196 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Cumulative Security Update for Internet Explorer 7 for Windows XP (KB928090)
> > Download size: 7.5 MB , 2 minutes
> > Security issues have been identified that could allow an attacker to
> > compromise a system running Internet Explorer and gain control over it. You
> > can help protect your system by installing this update from Microsoft. After
> > you install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB924667)
> > Typical download size: 1013 KB , 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB927779)
> > Typical download size: 285 KB , less than 1 minute
> > A security issue has been identified in Microsoft Data Access Components
> > (MDAC) that could allow an attacker to compromise your Windows-based system
> > and gain control over it. You can help protect your computer by installing
> > this update from Microsoft. After you install this item, you may have to
> > restart your computer.
> >
> > Security Update for Windows XP (KB918118)
> > Typical download size: 358 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB926436)
> > Typical download size: 200 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Microsoft Office 2003 Updates:
> > Security Update for Word 2003 (KB929057)
> > Download size: 5.6 MB , 1 minute
> > A security vulnerability exists in Microsoft Office Word 2003 that could
> > allow arbitrary code to run when a maliciously modified file is opened. This
> > update resolves that vulnerability.
> >
> > Update for Excel 2003 (KB929058)
> > Download size: 4.9 MB , 1 minute
> > Microsoft has released an update for Microsoft Office Excel 2003. When you
> > edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
> > Portal Server site or on a Windows SharePoint Services site, the changes are
> > not saved.
> >
> > Update for Office 2003 (KB925251)
> > Download size: 0 KB , 0 minutes (Downloaded; ready to install)
> > Microsoft has released an update for Microsoft Office 2003. This update
> > addresses the change from the Slovenian national currency to the euro.
> >
> > Update for Outlook 2003 Junk Email Filter (KB924885)
> > Download size: 3.2 MB , less than 1 minute
> > This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003
> > with a more current definition of which e-mail messages should be considered
> > junk e-mail. This update was released in February 2007.
> >
> > Update for PowerPoint 2003 (KB929060)
> > Download size: 2.8 MB , less than 1 minute
> > Microsoft has released an update for Microsoft Office PowerPoint 2003. When
> > you edit a Microsoft Office PowerPoint 2007 presentation that is saved on a
> > SharePoint Portal Server site or on a Windows SharePoint Services site, the
> > changes are not saved.
> >
> > Security Update for Office 2003 (KB920813)
> > Download size: 1.1 MB , less than 1 minute
> > Microsoft has released a security update for Microsoft Office 2003. This
> > update addresses a vulnerability that could enable malicious code execution.
> > Additionally, other fixes may be included in the update.
> >
> > Security Update for Office 2003 (KB929064)
> > Download size: 5.5 MB , 1 minute
> > A security vulnerability exists in Microsoft Office 2003 that could allow
> > arbitrary code to run when a maliciously modified file is opened. This update
> > resolves that vulnerability.
> >
> > I suppose an alternative would be to install each individually, creating a
> > restore point before each, testing Windows Explorer after the restart and
> > identifying which causes the failure. It's going to take a couple of days I
> > really can not afford but system integrity is just as important. What do you
> > think?
> >
> > Kind regards
> > Dave
> >
> >
> >
> >
> > "PA Bear" wrote:
> >
> > > Customers in the U.S. and Canada can receive technical support from
> > > Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
> > > support calls that are associated with security updates.
> > >
> > > International customers can receive support from their local Microsoft
> > > subsidiaries. There is no charge for support that is associated with
> > > security updates. For more information about how to contact Microsoft for
> > > support issues, visit the International Support Web site:
> > > https://support.microsoft.com/common/international.aspx
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > >
> > > DaveG wrote:
> > > > I updated (WU) today and since about 15 patches installed when I try to
> > > > open
> > > > "My documents" from the start menu, via a shortcut on the tool bar or from
> > > > a
> > > > shortcut on the desktop I repeatedly get the message that Windows Explorer
> > > > has encountered a problem and needs to close.
> > > >
> > > > The following is in the report it sends to Microsoft:
> > > > AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> > > > ModVer: 6.0.2900.3051 Offset: 001e4127
> > > >
> > > > This info it sends in a report called:
> > > > C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
> > > >
> > > > I have tried to copy and paste the information contained within that
> > > > message
> > > > but the window showing it will not allow the data collection and when I
> > > > try
> > > > to use windows explorer to reach and open the text document - windows
> > > > explorer again continues to fail.
> > > >
> > > > Basically - today's updates have screwed up my windows explorer and I
> > > > don't
> > > > know what the solution to this is.
> > > >
> > > > Please does anyone have the same experience or a solution?
> > > >
> > > > Thanks
> > > > Dave
> > >
> > >

Hi PA Bear
Thanks for "bearing" out my thoughts. Doesn't feel great when I have to do
the sort of work that Microsoft could / should have cleaned up before
rerlease but as you say - it really is the only way to identify which update
module is stuffing my system.

Two thoughts occur -
1) Would Microsoft want to hear from me as to which module causes the failure?
2) If the module that has to be left off is a security patch, how vulnerable
will this leave me and would Microsoft compensate me if I suffered as a
result of the inability to apply effective security protocols as a result of
inabilities with Microsoft that are out of my control.
3) Would Microsoft be willing to recompmpense me for a) the days work put
into identifying their faulty patch - and b) the day I lose from my employers
at the same time?

If I had a Million pounds right now I'd be down the bookies placing my bet
on the response for I'm prety sure I already know the answers - if the
wording of the response.

Cheers
Dave

"PA Bear" wrote:

> You might try manually installing each update, in turn, & rebooting (if
> prompted) to see if you can determine which update caused the problems.
> (Don't bother with the Malicious Software Removal Tool.)
>
> Given your desciption of the problems, I'd also install of the Windows
> updates before attempting to install any of the Office updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
>
> DaveG wrote:
> > Hi PA Bear,
> >
> > As you had the kindness to advise me earlier on the posted problem I
> > thought
> > I'd let you know the list of updates that I applied that cuased the death
> > of
> > my Windows Explorer. Before the list, I have in fact been able to rersolve
> > the problem on a short term basis by restoring my computer to 14.57hrs
> > today
> > (the last restore point before adding the dreaded updates). Now, I have
> > the
> > problem - which of the below updates caused the failure?????
> > I know I need to have updates but which of these is going to stuff my
> > computer again? Knowing one of them is going to pickle it, do I leave them
> > all and not risk it again?
> > Here's the list:
> > Microsoft Windows XP
> > Security Update for Windows XP (KB928255)
> > Typical download size: 371 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can
> > help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB928843)
> > Typical download size: 157 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can
> > help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > February 2007 CardSpace Update for Windows XP (KB925720)
> > Typical download size: 152 KB , less than 1 minute
> > This update rollup for Windows includes the hotfixes for Windows CardSpace
> > private desktop described in KB article 925720. After you install this
> > item,
> > you may have to restart your computer.
> >
> > Update for Windows XP (KB931836)
> > Typical download size: 102 KB , less than 1 minute
> > Installing this update enables your computer to automatically adjust the
> > computer clock on the correct date in 2007 due to revised Daylight Saving
> > Time laws in many countries. After you install this item, you may have to
> > restart your computer.
> >
> > Windows Malicious Software Removal Tool - February 2007 (KB890830)
> > Download size: 6.8 MB , 2 minutes
> > After the download, this tool runs once to check your computer for
> > infection
> > by specific, prevalent malicious software (including Blaster, Sasser, and
> > Mydoom) and helps to remove any infection found. If an infection is found,
> > the tool will display a status report the next time you start your
> > computer.
> > A new version of the tool will be offered every month. If you want to
> > manually run the tool on your computer, you can download a copy from the
> > Microsoft Download Center or run an online version from microsoft.com.
> > This
> > tool is not a replacement for an anti-virus product. To help protect your
> > computer, you should use an anti-virus product.
> >
> > Security Update for Windows XP (KB927802)
> > Typical download size: 196 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can
> > help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Cumulative Security Update for Internet Explorer 7 for Windows XP
> > (KB928090)
> > Download size: 7.5 MB , 2 minutes
> > Security issues have been identified that could allow an attacker to
> > compromise a system running Internet Explorer and gain control over it.
> > You
> > can help protect your system by installing this update from Microsoft.
> > After
> > you install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB924667)
> > Typical download size: 1013 KB , 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can
> > help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB927779)
> > Typical download size: 285 KB , less than 1 minute
> > A security issue has been identified in Microsoft Data Access Components
> > (MDAC) that could allow an attacker to compromise your Windows-based
> > system
> > and gain control over it. You can help protect your computer by installing
> > this update from Microsoft. After you install this item, you may have to
> > restart your computer.
> >
> > Security Update for Windows XP (KB918118)
> > Typical download size: 358 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can
> > help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Security Update for Windows XP (KB926436)
> > Typical download size: 200 KB , less than 1 minute
> > A security issue has been identified that could allow an attacker to
> > compromise your Windows-based system and gain control over it. You can
> > help
> > protect your computer by installing this update from Microsoft. After you
> > install this item, you may have to restart your computer.
> >
> > Microsoft Office 2003 Updates:
> > Security Update for Word 2003 (KB929057)
> > Download size: 5.6 MB , 1 minute
> > A security vulnerability exists in Microsoft Office Word 2003 that could
> > allow arbitrary code to run when a maliciously modified file is opened.
> > This
> > update resolves that vulnerability.
> >
> > Update for Excel 2003 (KB929058)
> > Download size: 4.9 MB , 1 minute
> > Microsoft has released an update for Microsoft Office Excel 2003. When you
> > edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
> > Portal Server site or on a Windows SharePoint Services site, the changes
> > are
> > not saved.
> >
> > Update for Office 2003 (KB925251)
> > Download size: 0 KB , 0 minutes (Downloaded; ready to install)
> > Microsoft has released an update for Microsoft Office 2003. This update
> > addresses the change from the Slovenian national currency to the euro.
> >
> > Update for Outlook 2003 Junk Email Filter (KB924885)
> > Download size: 3.2 MB , less than 1 minute
> > This update provides the Junk E-mail Filter in Microsoft Office Outlook
> > 2003
> > with a more current definition of which e-mail messages should be
> > considered
> > junk e-mail. This update was released in February 2007.
> >
> > Update for PowerPoint 2003 (KB929060)
> > Download size: 2.8 MB , less than 1 minute
> > Microsoft has released an update for Microsoft Office PowerPoint 2003.
> > When
> > you edit a Microsoft Office PowerPoint 2007 presentation that is saved on
> > a
> > SharePoint Portal Server site or on a Windows SharePoint Services site,
> > the
> > changes are not saved.
> >
> > Security Update for Office 2003 (KB920813)
> > Download size: 1.1 MB , less than 1 minute
> > Microsoft has released a security update for Microsoft Office 2003. This
> > update addresses a vulnerability that could enable malicious code
> > execution.
> > Additionally, other fixes may be included in the update.
> >
> > Security Update for Office 2003 (KB929064)
> > Download size: 5.5 MB , 1 minute
> > A security vulnerability exists in Microsoft Office 2003 that could allow
> > arbitrary code to run when a maliciously modified file is opened. This
> > update resolves that vulnerability.
> >
> > I suppose an alternative would be to install each individually, creating a
> > restore point before each, testing Windows Explorer after the restart and
> > identifying which causes the failure. It's going to take a couple of days
> > I
> > really can not afford but system integrity is just as important. What do
> > you
> > think?
> >
> > Kind regards
> > Dave
> >
> >
> >
> >
> > "PA Bear" wrote:
> >
> >> Customers in the U.S. and Canada can receive technical support from
> >> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> >> for support calls that are associated with security updates.
> >>
> >> International customers can receive support from their local Microsoft
> >> subsidiaries. There is no charge for support that is associated with
> >> security updates. For more information about how to contact Microsoft for
> >> support issues, visit the International Support Web site:
> >> https://support.microsoft.com/common/international.aspx
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>
> >> DaveG wrote:
> >>> I updated (WU) today and since about 15 patches installed when I try to
> >>> open
> >>> "My documents" from the start menu, via a shortcut on the tool bar or
> >>> from
> >>> a
> >>> shortcut on the desktop I repeatedly get the message that Windows
> >>> Explorer
> >>> has encountered a problem and needs to close.
> >>>
> >>> The following is in the report it sends to Microsoft:
> >>> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> >>> ModVer: 6.0.2900.3051 Offset: 001e4127
> >>>
> >>> This info it sends in a report called:
> >>> C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
> >>>
> >>> I have tried to copy and paste the information contained within that
> >>> message
> >>> but the window showing it will not allow the data collection and when I
> >>> try
> >>> to use windows explorer to reach and open the text document - windows
> >>> explorer again continues to fail.
> >>>
> >>> Basically - today's updates have screwed up my windows explorer and I
> >>> don't
> >>> know what the solution to this is.
> >>>
> >>> Please does anyone have the same experience or a solution?
> >>>
> >>> Thanks
> >>> Dave
>
>

Update on the situation - Feb 16th @ 02:56hrs,
Have now re-installed all the updates 1 by 1, stopping to re-boot where
needed and creating a system restore anfetr checking each installation did
not crerate any havoc.
So - 18 updates, 18 system restore points and half a dozen reboots later and
we are all fine.
Dave
"DaveG" wrote:

> Hi PA Bear
> Thanks for "bearing" out my thoughts. Doesn't feel great when I have to do
> the sort of work that Microsoft could / should have cleaned up before
> rerlease but as you say - it really is the only way to identify which update
> module is stuffing my system.
>
> Two thoughts occur -
> 1) Would Microsoft want to hear from me as to which module causes the failure?
> 2) If the module that has to be left off is a security patch, how vulnerable
> will this leave me and would Microsoft compensate me if I suffered as a
> result of the inability to apply effective security protocols as a result of
> inabilities with Microsoft that are out of my control.
> 3) Would Microsoft be willing to recompmpense me for a) the days work put
> into identifying their faulty patch - and b) the day I lose from my employers
> at the same time?
>
> If I had a Million pounds right now I'd be down the bookies placing my bet
> on the response for I'm prety sure I already know the answers - if the
> wording of the response.
>
> Cheers
> Dave
>
> "PA Bear" wrote:
>
> > You might try manually installing each update, in turn, & rebooting (if
> > prompted) to see if you can determine which update caused the problems.
> > (Don't bother with the Malicious Software Removal Tool.)
> >
> > Given your desciption of the problems, I'd also install of the Windows
> > updates before attempting to install any of the Office updates.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> >
> >
> > DaveG wrote:
> > > Hi PA Bear,
> > >
> > > As you had the kindness to advise me earlier on the posted problem I
> > > thought
> > > I'd let you know the list of updates that I applied that cuased the death
> > > of
> > > my Windows Explorer. Before the list, I have in fact been able to rersolve
> > > the problem on a short term basis by restoring my computer to 14.57hrs
> > > today
> > > (the last restore point before adding the dreaded updates). Now, I have
> > > the
> > > problem - which of the below updates caused the failure?????
> > > I know I need to have updates but which of these is going to stuff my
> > > computer again? Knowing one of them is going to pickle it, do I leave them
> > > all and not risk it again?
> > > Here's the list:
> > > Microsoft Windows XP
> > > Security Update for Windows XP (KB928255)
> > > Typical download size: 371 KB , less than 1 minute
> > > A security issue has been identified that could allow an attacker to
> > > compromise your Windows-based system and gain control over it. You can
> > > help
> > > protect your computer by installing this update from Microsoft. After you
> > > install this item, you may have to restart your computer.
> > >
> > > Security Update for Windows XP (KB928843)
> > > Typical download size: 157 KB , less than 1 minute
> > > A security issue has been identified that could allow an attacker to
> > > compromise your Windows-based system and gain control over it. You can
> > > help
> > > protect your computer by installing this update from Microsoft. After you
> > > install this item, you may have to restart your computer.
> > >
> > > February 2007 CardSpace Update for Windows XP (KB925720)
> > > Typical download size: 152 KB , less than 1 minute
> > > This update rollup for Windows includes the hotfixes for Windows CardSpace
> > > private desktop described in KB article 925720. After you install this
> > > item,
> > > you may have to restart your computer.
> > >
> > > Update for Windows XP (KB931836)
> > > Typical download size: 102 KB , less than 1 minute
> > > Installing this update enables your computer to automatically adjust the
> > > computer clock on the correct date in 2007 due to revised Daylight Saving
> > > Time laws in many countries. After you install this item, you may have to
> > > restart your computer.
> > >
> > > Windows Malicious Software Removal Tool - February 2007 (KB890830)
> > > Download size: 6.8 MB , 2 minutes
> > > After the download, this tool runs once to check your computer for
> > > infection
> > > by specific, prevalent malicious software (including Blaster, Sasser, and
> > > Mydoom) and helps to remove any infection found. If an infection is found,
> > > the tool will display a status report the next time you start your
> > > computer.
> > > A new version of the tool will be offered every month. If you want to
> > > manually run the tool on your computer, you can download a copy from the
> > > Microsoft Download Center or run an online version from microsoft.com.
> > > This
> > > tool is not a replacement for an anti-virus product. To help protect your
> > > computer, you should use an anti-virus product.
> > >
> > > Security Update for Windows XP (KB927802)
> > > Typical download size: 196 KB , less than 1 minute
> > > A security issue has been identified that could allow an attacker to
> > > compromise your Windows-based system and gain control over it. You can
> > > help
> > > protect your computer by installing this update from Microsoft. After you
> > > install this item, you may have to restart your computer.
> > >
> > > Cumulative Security Update for Internet Explorer 7 for Windows XP
> > > (KB928090)
> > > Download size: 7.5 MB , 2 minutes
> > > Security issues have been identified that could allow an attacker to
> > > compromise a system running Internet Explorer and gain control over it.
> > > You
> > > can help protect your system by installing this update from Microsoft.
> > > After
> > > you install this item, you may have to restart your computer.
> > >
> > > Security Update for Windows XP (KB924667)
> > > Typical download size: 1013 KB , 1 minute
> > > A security issue has been identified that could allow an attacker to
> > > compromise your Windows-based system and gain control over it. You can
> > > help
> > > protect your computer by installing this update from Microsoft. After you
> > > install this item, you may have to restart your computer.
> > >
> > > Security Update for Windows XP (KB927779)
> > > Typical download size: 285 KB , less than 1 minute
> > > A security issue has been identified in Microsoft Data Access Components
> > > (MDAC) that could allow an attacker to compromise your Windows-based
> > > system
> > > and gain control over it. You can help protect your computer by installing
> > > this update from Microsoft. After you install this item, you may have to
> > > restart your computer.
> > >
> > > Security Update for Windows XP (KB918118)
> > > Typical download size: 358 KB , less than 1 minute
> > > A security issue has been identified that could allow an attacker to
> > > compromise your Windows-based system and gain control over it. You can
> > > help
> > > protect your computer by installing this update from Microsoft. After you
> > > install this item, you may have to restart your computer.
> > >
> > > Security Update for Windows XP (KB926436)
> > > Typical download size: 200 KB , less than 1 minute
> > > A security issue has been identified that could allow an attacker to
> > > compromise your Windows-based system and gain control over it. You can
> > > help
> > > protect your computer by installing this update from Microsoft. After you
> > > install this item, you may have to restart your computer.
> > >
> > > Microsoft Office 2003 Updates:
> > > Security Update for Word 2003 (KB929057)
> > > Download size: 5.6 MB , 1 minute
> > > A security vulnerability exists in Microsoft Office Word 2003 that could
> > > allow arbitrary code to run when a maliciously modified file is opened.
> > > This
> > > update resolves that vulnerability.
> > >
> > > Update for Excel 2003 (KB929058)
> > > Download size: 4.9 MB , 1 minute
> > > Microsoft has released an update for Microsoft Office Excel 2003. When you
> > > edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
> > > Portal Server site or on a Windows SharePoint Services site, the changes
> > > are
> > > not saved.
> > >
> > > Update for Office 2003 (KB925251)
> > > Download size: 0 KB , 0 minutes (Downloaded; ready to install)
> > > Microsoft has released an update for Microsoft Office 2003. This update
> > > addresses the change from the Slovenian national currency to the euro.
> > >
> > > Update for Outlook 2003 Junk Email Filter (KB924885)
> > > Download size: 3.2 MB , less than 1 minute
> > > This update provides the Junk E-mail Filter in Microsoft Office Outlook
> > > 2003
> > > with a more current definition of which e-mail messages should be
> > > considered
> > > junk e-mail. This update was released in February 2007.
> > >
> > > Update for PowerPoint 2003 (KB929060)
> > > Download size: 2.8 MB , less than 1 minute
> > > Microsoft has released an update for Microsoft Office PowerPoint 2003.
> > > When
> > > you edit a Microsoft Office PowerPoint 2007 presentation that is saved on
> > > a
> > > SharePoint Portal Server site or on a Windows SharePoint Services site,
> > > the
> > > changes are not saved.
> > >
> > > Security Update for Office 2003 (KB920813)
> > > Download size: 1.1 MB , less than 1 minute
> > > Microsoft has released a security update for Microsoft Office 2003. This
> > > update addresses a vulnerability that could enable malicious code
> > > execution.
> > > Additionally, other fixes may be included in the update.
> > >
> > > Security Update for Office 2003 (KB929064)
> > > Download size: 5.5 MB , 1 minute
> > > A security vulnerability exists in Microsoft Office 2003 that could allow
> > > arbitrary code to run when a maliciously modified file is opened. This
> > > update resolves that vulnerability.
> > >
> > > I suppose an alternative would be to install each individually, creating a
> > > restore point before each, testing Windows Explorer after the restart and
> > > identifying which causes the failure. It's going to take a couple of days
> > > I
> > > really can not afford but system integrity is just as important. What do
> > > you
> > > think?
> > >
> > > Kind regards
> > > Dave
> > >
> > >
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > >> Customers in the U.S. and Canada can receive technical support from
> > >> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> > >> for support calls that are associated with security updates.
> > >>
> > >> International customers can receive support from their local Microsoft
> > >> subsidiaries. There is no charge for support that is associated with
> > >> security updates. For more information about how to contact Microsoft for
> > >> support issues, visit the International Support Web site:
> > >> https://support.microsoft.com/common/international.aspx
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-Windows (IE, OE, Security, Shell/User)
> > >>
> > >> DaveG wrote:
> > >>> I updated (WU) today and since about 15 patches installed when I try to
> > >>> open
> > >>> "My documents" from the start menu, via a shortcut on the tool bar or
> > >>> from
> > >>> a
> > >>> shortcut on the desktop I repeatedly get the message that Windows
> > >>> Explorer
> > >>> has encountered a problem and needs to close.
> > >>>
> > >>> The following is in the report it sends to Microsoft:
> > >>> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
> > >>> ModVer: 6.0.2900.3051 Offset: 001e4127
> > >>>
> > >>> This info it sends in a report called:
> > >>> C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
> > >>>
> > >>> I have tried to copy and paste the information contained within that
> > >>> message
> > >>> but the window showing it will not allow the data collection and when I
> > >>> try
> > >>> to use windows explorer to reach and open the text document - windows
> > >>> explorer again continues to fail.
> > >>>
> > >>> Basically - today's updates have screwed up my windows explorer and I
> > >>> don't
> > >>> know what the solution to this is.
> > >>>
> > >>> Please does anyone have the same experience or a solution?
> > >>>
> > >>> Thanks
> > >>> Dave
> >
> >

Thanks for posting back. Perhaps the update that caused your problem(s) had
been tweaked/revised between the time you originally installed it and when
you manually installed it.

> 1) Would Microsoft want to hear from me as to which module causes the
> failure?

Very much so!

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates.

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


DaveG wrote:
> Update on the situation - Feb 16th @ 02:56hrs,
> Have now re-installed all the updates 1 by 1, stopping to re-boot where
> needed and creating a system restore anfetr checking each installation did
> not crerate any havoc.
> So - 18 updates, 18 system restore points and half a dozen reboots later
> and
> we are all fine.
> Dave
> "DaveG" wrote:
>
>> Hi PA Bear
>> Thanks for "bearing" out my thoughts. Doesn't feel great when I have to
>> do
>> the sort of work that Microsoft could / should have cleaned up before
>> rerlease but as you say - it really is the only way to identify which
>> update module is stuffing my system.
>>
>> Two thoughts occur -
>> 1) Would Microsoft want to hear from me as to which module causes the
>> failure? 2) If the module that has to be left off is a security patch,
>> how
>> vulnerable will this leave me and would Microsoft compensate me if I
>> suffered as a result of the inability to apply effective security
>> protocols as a result of inabilities with Microsoft that are out of my
>> control. 3) Would Microsoft be willing to recompmpense me for a) the days
>> work put into identifying their faulty patch - and b) the day I lose from
>> my employers at the same time?
>>
>> If I had a Million pounds right now I'd be down the bookies placing my
>> bet
>> on the response for I'm prety sure I already know the answers - if the
>> wording of the response.
>>
>> Cheers
>> Dave
>>
>> "PA Bear" wrote:
>>
>>> You might try manually installing each update, in turn, & rebooting (if
>>> prompted) to see if you can determine which update caused the problems.
>>> (Don't bother with the Malicious Software Removal Tool.)
>>>
>>> Given your desciption of the problems, I'd also install of the Windows
>>> updates before attempting to install any of the Office updates.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>
>>>
>>> DaveG wrote:
>>>> Hi PA Bear,
>>>>
>>>> As you had the kindness to advise me earlier on the posted problem I
>>>> thought
>>>> I'd let you know the list of updates that I applied that cuased the
>>>> death
>>>> of
>>>> my Windows Explorer. Before the list, I have in fact been able to
>>>> rersolve the problem on a short term basis by restoring my computer to
>>>> 14.57hrs today
>>>> (the last restore point before adding the dreaded updates). Now, I have
>>>> the
>>>> problem - which of the below updates caused the failure?????
>>>> I know I need to have updates but which of these is going to stuff my
>>>> computer again? Knowing one of them is going to pickle it, do I leave
>>>> them all and not risk it again?
>>>> Here's the list:
>>>> Microsoft Windows XP
>>>> Security Update for Windows XP (KB928255)
>>>> Typical download size: 371 KB , less than 1 minute
>>>> A security issue has been identified that could allow an attacker to
>>>> compromise your Windows-based system and gain control over it. You can
>>>> help
>>>> protect your computer by installing this update from Microsoft. After
>>>> you
>>>> install this item, you may have to restart your computer.
>>>>
>>>> Security Update for Windows XP (KB928843)
>>>> Typical download size: 157 KB , less than 1 minute
>>>> A security issue has been identified that could allow an attacker to
>>>> compromise your Windows-based system and gain control over it. You can
>>>> help
>>>> protect your computer by installing this update from Microsoft. After
>>>> you
>>>> install this item, you may have to restart your computer.
>>>>
>>>> February 2007 CardSpace Update for Windows XP (KB925720)
>>>> Typical download size: 152 KB , less than 1 minute
>>>> This update rollup for Windows includes the hotfixes for Windows
>>>> CardSpace private desktop described in KB article 925720. After you
>>>> install this item,
>>>> you may have to restart your computer.
>>>>
>>>> Update for Windows XP (KB931836)
>>>> Typical download size: 102 KB , less than 1 minute
>>>> Installing this update enables your computer to automatically adjust
>>>> the
>>>> computer clock on the correct date in 2007 due to revised Daylight
>>>> Saving
>>>> Time laws in many countries. After you install this item, you may have
>>>> to
>>>> restart your computer.
>>>>
>>>> Windows Malicious Software Removal Tool - February 2007 (KB890830)
>>>> Download size: 6.8 MB , 2 minutes
>>>> After the download, this tool runs once to check your computer for
>>>> infection
>>>> by specific, prevalent malicious software (including Blaster, Sasser,
>>>> and
>>>> Mydoom) and helps to remove any infection found. If an infection is
>>>> found, the tool will display a status report the next time you start
>>>> your
>>>> computer.
>>>> A new version of the tool will be offered every month. If you want to
>>>> manually run the tool on your computer, you can download a copy from
>>>> the
>>>> Microsoft Download Center or run an online version from microsoft.com.
>>>> This
>>>> tool is not a replacement for an anti-virus product. To help protect
>>>> your
>>>> computer, you should use an anti-virus product.
>>>>
>>>> Security Update for Windows XP (KB927802)
>>>> Typical download size: 196 KB , less than 1 minute
>>>> A security issue has been identified that could allow an attacker to
>>>> compromise your Windows-based system and gain control over it. You can
>>>> help
>>>> protect your computer by installing this update from Microsoft. After
>>>> you
>>>> install this item, you may have to restart your computer.
>>>>
>>>> Cumulative Security Update for Internet Explorer 7 for Windows XP
>>>> (KB928090)
>>>> Download size: 7.5 MB , 2 minutes
>>>> Security issues have been identified that could allow an attacker to
>>>> compromise a system running Internet Explorer and gain control over it.
>>>> You
>>>> can help protect your system by installing this update from Microsoft.
>>>> After
>>>> you install this item, you may have to restart your computer.
>>>>
>>>> Security Update for Windows XP (KB924667)
>>>> Typical download size: 1013 KB , 1 minute
>>>> A security issue has been identified that could allow an attacker to
>>>> compromise your Windows-based system and gain control over it. You can
>>>> help
>>>> protect your computer by installing this update from Microsoft. After
>>>> you
>>>> install this item, you may have to restart your computer.
>>>>
>>>> Security Update for Windows XP (KB927779)
>>>> Typical download size: 285 KB , less than 1 minute
>>>> A security issue has been identified in Microsoft Data Access
>>>> Components
>>>> (MDAC) that could allow an attacker to compromise your Windows-based
>>>> system
>>>> and gain control over it. You can help protect your computer by
>>>> installing this update from Microsoft. After you install this item, you
>>>> may have to restart your computer.
>>>>
>>>> Security Update for Windows XP (KB918118)
>>>> Typical download size: 358 KB , less than 1 minute
>>>> A security issue has been identified that could allow an attacker to
>>>> compromise your Windows-based system and gain control over it. You can
>>>> help
>>>> protect your computer by installing this update from Microsoft. After
>>>> you
>>>> install this item, you may have to restart your computer.
>>>>
>>>> Security Update for Windows XP (KB926436)
>>>> Typical download size: 200 KB , less than 1 minute
>>>> A security issue has been identified that could allow an attacker to
>>>> compromise your Windows-based system and gain control over it. You can
>>>> help
>>>> protect your computer by installing this update from Microsoft. After
>>>> you
>>>> install this item, you may have to restart your computer.
>>>>
>>>> Microsoft Office 2003 Updates:
>>>> Security Update for Word 2003 (KB929057)
>>>> Download size: 5.6 MB , 1 minute
>>>> A security vulnerability exists in Microsoft Office Word 2003 that
>>>> could
>>>> allow arbitrary code to run when a maliciously modified file is opened.
>>>> This
>>>> update resolves that vulnerability.
>>>>
>>>> Update for Excel 2003 (KB929058)
>>>> Download size: 4.9 MB , 1 minute
>>>> Microsoft has released an update for Microsoft Office Excel 2003. When
>>>> you edit a Microsoft Office Excel 2007 workbook that is saved on a
>>>> SharePoint Portal Server site or on a Windows SharePoint Services site,
>>>> the changes are
>>>> not saved.
>>>>
>>>> Update for Office 2003 (KB925251)
>>>> Download size: 0 KB , 0 minutes (Downloaded; ready to install)
>>>> Microsoft has released an update for Microsoft Office 2003. This update
>>>> addresses the change from the Slovenian national currency to the euro.
>>>>
>>>> Update for Outlook 2003 Junk Email Filter (KB924885)
>>>> Download size: 3.2 MB , less than 1 minute
>>>> This update provides the Junk E-mail Filter in Microsoft Office Outlook
>>>> 2003
>>>> with a more current definition of which e-mail messages should be
>>>> considered
>>>> junk e-mail. This update was released in February 2007.
>>>>
>>>> Update for PowerPoint 2003 (KB929060)
>>>> Download size: 2.8 MB , less than 1 minute
>>>> Microsoft has released an update for Microsoft Office PowerPoint 2003.
>>>> When
>>>> you edit a Microsoft Office PowerPoint 2007 presentation that is saved
>>>> on
>>>> a
>>>> SharePoint Portal Server site or on a Windows SharePoint Services site,
>>>> the
>>>> changes are not saved.
>>>>
>>>> Security Update for Office 2003 (KB920813)
>>>> Download size: 1.1 MB , less than 1 minute
>>>> Microsoft has released a security update for Microsoft Office 2003.
>>>> This
>>>> update addresses a vulnerability that could enable malicious code
>>>> execution.
>>>> Additionally, other fixes may be included in the update.
>>>>
>>>> Security Update for Office 2003 (KB929064)
>>>> Download size: 5.5 MB , 1 minute
>>>> A security vulnerability exists in Microsoft Office 2003 that could
>>>> allow
>>>> arbitrary code to run when a maliciously modified file is opened. This
>>>> update resolves that vulnerability.
>>>>
>>>> I suppose an alternative would be to install each individually,
>>>> creating
>>>> a restore point before each, testing Windows Explorer after the restart
>>>> and identifying which causes the failure. It's going to take a couple
>>>> of
>>>> days I
>>>> really can not afford but system integrity is just as important. What
>>>> do
>>>> you
>>>> think?
>>>>
>>>> Kind regards
>>>> Dave
>>>>
>>>>
>>>>
>>>>
>>>> "PA Bear" wrote:
>>>>
>>>>> Customers in the U.S. and Canada can receive technical support from
>>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no
>>>>> charge
>>>>> for support calls that are associated with security updates.
>>>>>
>>>>> International customers can receive support from their local Microsoft
>>>>> subsidiaries. There is no charge for support that is associated with
>>>>> security updates. For more information about how to contact Microsoft
>>>>> for support issues, visit the International Support Web site:
>>>>> https://support.microsoft.com/common/international.aspx
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>
>>>>> DaveG wrote:
>>>>>> I updated (WU) today and since about 15 patches installed when I try
>>>>>> to
>>>>>> open
>>>>>> "My documents" from the start menu, via a shortcut on the tool bar or
>>>>>> from
>>>>>> a
>>>>>> shortcut on the desktop I repeatedly get the message that Windows
>>>>>> Explorer
>>>>>> has encountered a problem and needs to close.
>>>>>>
>>>>>> The following is in the report it sends to Microsoft:
>>>>>> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
>>>>>> ModVer: 6.0.2900.3051 Offset: 001e4127
>>>>>>
>>>>>> This info it sends in a report called:
>>>>>> C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
>>>>>>
>>>>>> I have tried to copy and paste the information contained within that
>>>>>> message
>>>>>> but the window showing it will not allow the data collection and when
>>>>>> I
>>>>>> try
>>>>>> to use windows explorer to reach and open the text document - windows
>>>>>> explorer again continues to fail.
>>>>>>
>>>>>> Basically - today's updates have screwed up my windows explorer and I
>>>>>> don't
>>>>>> know what the solution to this is.
>>>>>>
>>>>>> Please does anyone have the same experience or a solution?
>>>>>>
>>>>>> Thanks
>>>>>> Dave