2 updates want to update every time user logs off

Every time this one user logs off she gets the message to "install updates
and shut down" . she has done that every time. I looked into the history on
Windows update page and the status for these 2 updates have green check marks
and they have been updated every day. What could be causing these two
updates to want to update every time she logs off?

OS - XP servivce pack 2
Updates that are causing this problem: MSXML 4.0 SP2 Sercurity Update
(KB927978) and MSXML 4.0 Sercuity Update (925672)

--
Thank you,

http://mowgreen.castlecops.com/archi...5672_repe.html

*** Several *** Users have reported that disabling any installed
Symantec 'product' allows KB927978 to be successfully installed.
There is NO need to get KB925672 installed as KB927978 supersedes it.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



luv2bike2 wrote:

> Every time this one user logs off she gets the message to "install updates
> and shut down" . she has done that every time. I looked into the history on
> Windows update page and the status for these 2 updates have green check marks
> and they have been updated every day. What could be causing these two
> updates to want to update every time she logs off?
>
> OS - XP servivce pack 2
> Updates that are causing this problem: MSXML 4.0 SP2 Sercurity Update
> (KB927978) and MSXML 4.0 Sercuity Update (925672)
>

Thank You MowGreen--i just have to wait for the user to get off her system
before doing this, you instructions are excellent and easy to follow!
--
Thank you,



"MowGreen [MVP]" wrote:

> http://mowgreen.castlecops.com/archi...5672_repe.html
>
> *** Several *** Users have reported that disabling any installed
> Symantec 'product' allows KB927978 to be successfully installed.
> There is NO need to get KB925672 installed as KB927978 supersedes it.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> luv2bike2 wrote:
>
> > Every time this one user logs off she gets the message to "install updates
> > and shut down" . she has done that every time. I looked into the history on
> > Windows update page and the status for these 2 updates have green check marks
> > and they have been updated every day. What could be causing these two
> > updates to want to update every time she logs off?
> >
> > OS - XP servivce pack 2
> > Updates that are causing this problem: MSXML 4.0 SP2 Sercurity Update
> > (KB927978) and MSXML 4.0 Sercuity Update (925672)
> >
>