about 2 weeks ago i lost ability to find and download updates

Ilost abliity to find nd download updates from windows updat and mocro soft
update by clicking express or advanced it appears to be working looking for
them but never finds and nevers ends any one can help me. automatic update
not working either never finds any thanks
\dn

/dn wrote:
> Ilost abliity to find nd download updates from windows updat and
> mocro soft update by clicking express or advanced it appears to be
> working looking for them but never finds and nevers ends any one
> can help me. automatic update not working either never finds any
> thanks \dn

Operating system and service pack level is a nice start - if you wish to be
very accurate - there are two things you should provide:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and flavor) while the line starting with the word
"version" will give you the rest of the story.

Post _both_ in response to this message verbatim. ;-)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

** Assuming Windows XP...

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot.

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

** End of assumption...

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.

Reboot.

Try updating again.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

/dn wrote:
:: Ilost abliity to find nd download updates from windows updat and
:: mocro soft update by clicking express or advanced it appears to be
:: working looking for them but never finds and nevers ends any one can
:: help me. automatic update not working either never finds any thanks
:: \dn



Possible reasons (Windows XP) :-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. ActiveX controls corrupted

Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse the
websites offline.
Reboot and try Windows Update again.

Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to
Automatic and verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click
to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify
the service Status is Started. Click OK.

2. Check that the Set Event Log service is set to Automatic and verify that
the Status is Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify
the Service status is Started. Click OK.

3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
Click OK.

Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have
become corrupted, so try renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Please note that your update history is contained in the "datastore" folder
and when you rename the Software Distribution folder, the history is lost
but it's not important. You can if need be, copy the contents back from the
renamed softwareDistribution.old folder. Losing the history of Windows
Updates is not important.

Suggestion 4:-
Certain files may have become unregistered, and you will need to register
them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
Click OK.

Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL

Suggestion 5:-

Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to
Medium or lower for ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
affected by the lowering of Security settings. Your current security
settings for all other Web sites will remain as they are currently
configured.

Open Internet Explorer, click Tools, and then click Internet Options, Click
Security. Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add the
following sites:
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is
removed, the program on the link below will enable you to regain the
internet connection.
http://www.cexx.org/lspfix.htm

Spyware Programs links:-
http://www.microsoft.com/athome/secu...e/default.mspx
(Windows Defender)
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

Malware Removal
http://www.elephantboycomputers.com/...moving_Malware

THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper's Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm
--

TaurArian [MVP] 2005-2010 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.