4 updates failing

I have automatic updates configured on my home pc. For the past week it has
been telling me that i have updates to install but every time I do so they
keep failing, but I don't get an error message (and I don't know how to find
one).
The four updates are KB913807, KB905756, KB914454 and KB905474.
They seem to download ok (says 'complete') but when it comes to installing
them they all fail. What am I doing wrong? Is there another way to download
them?

zan <> wrote:

> I have automatic updates configured on my home pc. For the past week
> it has been telling me that i have updates to install but every time
> I do so they keep failing, but I don't get an error message (and I
> don't know how to find one).
> The four updates are KB913807, KB905756, KB914454 and KB905474.
> They seem to download ok (says 'complete') but when it comes to
> installing them they all fail.

Go to the Windows Update or Microsoft Update web site.
Click on "Review your update history."
Failed updates will show a red cross in the Status column.
Click on the red cross, and a popup will appear with diagnostic information.
Copy that diagnostic information into a followup in this thread.

--
Robin Walker [MVP Networking]

I had that problem. I found this tool and ran it. I was able to update after
using it.
http://go.microsoft.com/fwlink/?linkid=52012




"Robin Walker" wrote:

> zan <> wrote:
>
> > I have automatic updates configured on my home pc. For the past week
> > it has been telling me that i have updates to install but every time
> > I do so they keep failing, but I don't get an error message (and I
> > don't know how to find one).
> > The four updates are KB913807, KB905756, KB914454 and KB905474.
> > They seem to download ok (says 'complete') but when it comes to
> > installing them they all fail.
>
> Go to the Windows Update or Microsoft Update web site.
> Click on "Review your update history."
> Failed updates will show a red cross in the Status column.
> Click on the red cross, and a popup will appear with diagnostic information.
> Copy that diagnostic information into a followup in this thread.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Robin
Ihave tried every way I know, but no diagnostics come up. I have tried
clicking once and twice but nothing happens. I checked, and I definitely have
pop ups allowed for this site. When I scroll my mouse over the X it wants to
go to the site http://update.microsoft.com/microsoftupdate/v6/. I right hand
clicked to 'open this link' and it takes me back to the update screen
(express or custom). I am starting to tear out my hair again!!
Zan

"Robin Walker" wrote:

> zan <> wrote:
>
> > I have automatic updates configured on my home pc. For the past week
> > it has been telling me that i have updates to install but every time
> > I do so they keep failing, but I don't get an error message (and I
> > don't know how to find one).
> > The four updates are KB913807, KB905756, KB914454 and KB905474.
> > They seem to download ok (says 'complete') but when it comes to
> > installing them they all fail.
>
> Go to the Windows Update or Microsoft Update web site.
> Click on "Review your update history."
> Failed updates will show a red cross in the Status column.
> Click on the red cross, and a popup will appear with diagnostic information.
> Copy that diagnostic information into a followup in this thread.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

If the updates have downloaded, they will be in this folder:

In the Run box, type: %windir%\SoftwareDistribution\download
Click OK.
You will see some folders with long names.

In these folders, you'll notice an update folder in each of the folders

Open the Update folder - and you should see a clue as to which update it belongs
to.

If you double click on the update.exe, the update may install - some users have
had success with that.

otherwise
You Cannot Install Some Updates or Programs
http://support.microsoft.com/kb/822798
or
Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error
code(s) associated with the latest failed attempt to download/install. If
appropriate copy and paste the error codes into this thread so someone may be
able to assist you. On the other hand, you may be able to find the error code
and other suggestions by searching the Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of
update ie KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


"zan" <> wrote in message
news:B3335CF3-8D62-4C92-AEEB-...
| Robin
| Ihave tried every way I know, but no diagnostics come up. I have tried
| clicking once and twice but nothing happens. I checked, and I definitely have
| pop ups allowed for this site. When I scroll my mouse over the X it wants to
| go to the site http://update.microsoft.com/microsoftupdate/v6/. I right hand
| clicked to 'open this link' and it takes me back to the update screen
| (express or custom). I am starting to tear out my hair again!!
| Zan
|
| "Robin Walker" wrote:
|
| > zan <> wrote:
| >
| > > I have automatic updates configured on my home pc. For the past week
| > > it has been telling me that i have updates to install but every time
| > > I do so they keep failing, but I don't get an error message (and I
| > > don't know how to find one).
| > > The four updates are KB913807, KB905756, KB914454 and KB905474.
| > > They seem to download ok (says 'complete') but when it comes to
| > > installing them they all fail.
| >
| > Go to the Windows Update or Microsoft Update web site.
| > Click on "Review your update history."
| > Failed updates will show a red cross in the Status column.
| > Click on the red cross, and a popup will appear with diagnostic information.
| > Copy that diagnostic information into a followup in this thread.
| >
| > --
| > Robin Walker [MVP Networking]
| >
| >
| >
| >

TaurArian

I couldn't tell from the first procedure which update it belongs to - of the
ones I found they said 'windows service update'. I wasn't sure whether to
click on it or not, so I did the second one using the windows update log. I
have copied the most recent 'fail' here. Not sure what to look for in regards
to an error code.
Thanks
Zan

Handler :: START :: Handler: MSI Install
2006-05-09 07:03:22 3132 114 Handler :::::::::
2006-05-09 07:03:22 3132 114 Handler : Updates to install = 1
2006-05-09 07:03:23 852 450 Report REPORT EVENT:
{2F1B5460-76AE-4D65-9633-53C9392B02D4} 2006-05-09
07:03:18+0800 1 195 101 {D5DCA474-C758-4AB5-A523-1307E801098A} 100 80070643 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070643: Security Update for Excel 2003 (KB905756).
2006-05-09 07:03:23 3132 114 Handler Extracting MSP file stored in CAB
OUTLOOKff.CAB
2006-05-09 07:03:27 3132 114 Handler MSI update
{C69B107B-620C-4A47-AB74-F8372ACDE2A7}.100 using full-file patch
2006-05-09 07:03:27 3132 114 Handler : Batch installing 1 updates
2006-05-09 07:03:33 3132 114 Handler List of MSPs in transaction:
2006-05-09 07:03:33 3132 114 Handler
C:\WINDOWS\SoftwareDistribution\Download\9f3f8f8e8 b00649962918e3150fbd258\OUTLOOKff.MSP
2006-05-09 07:03:33 3132 114 Handler MSP final command line:
DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1
REBOOT=REALLYSUPPRESS
2006-05-09 07:03:47 3132 114 Handler MSP Error List:
2006-05-09 07:03:47 3132 114 Handler No messages in the MSP error list.
2006-05-09 07:03:47 3132 114 Handler : MSI transaction completed. MSI:
0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2006-05-09 07:03:47 3132 114 Handler : WARNING: First failure for update
{C69B107B-620C-4A47-AB74-F8372ACDE2A7}, transaction error = 0x8024200b, MSI
result = 0x80070643, MSI action = StartCache
2006-05-09 07:03:47 3132 114 Handler : WARNING: Operation failed at update
0, Exit code = 0x8024200B
2006-05-09 07:03:47 3132 114 Handler :::::::::
2006-05-09 07:03:47 3132 114 Handler :: END :: Handler: MSI Install
2006-05-09 07:03:47 3132 114 Handler :::::::::::::
2006-05-09 07:03:47 852 450 AU >>## RESUMED ## AU: Installing update
[UpdateId = {EF9C16E3-E7E6-40AB-9A94-8F3815ED51DD}]
2006-05-09 07:03:47 852 450 AU # WARNING: Install failed, error =
0x80070643
2006-05-09 07:03:48 852 dc8 Agent *********
2006-05-09 07:03:48 852 dc8 Agent ** END ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-05-09 07:03:48 852 dc8 Agent *************

"zan" wrote:

> Robin
> Ihave tried every way I know, but no diagnostics come up. I have tried
> clicking once and twice but nothing happens. I checked, and I definitely have
> pop ups allowed for this site. When I scroll my mouse over the X it wants to
> go to the site http://update.microsoft.com/microsoftupdate/v6/. I right hand
> clicked to 'open this link' and it takes me back to the update screen
> (express or custom). I am starting to tear out my hair again!!
> Zan
>
> "Robin Walker" wrote:
>
> > zan <> wrote:
> >
> > > I have automatic updates configured on my home pc. For the past week
> > > it has been telling me that i have updates to install but every time
> > > I do so they keep failing, but I don't get an error message (and I
> > > don't know how to find one).
> > > The four updates are KB913807, KB905756, KB914454 and KB905474.
> > > They seem to download ok (says 'complete') but when it comes to
> > > installing them they all fail.
> >
> > Go to the Windows Update or Microsoft Update web site.
> > Click on "Review your update history."
> > Failed updates will show a red cross in the Status column.
> > Click on the red cross, and a popup will appear with diagnostic information.
> > Copy that diagnostic information into a followup in this thread.
> >
> > --
> > Robin Walker [MVP Networking]
> >
> >
> >
> >

Your error code is 0x80070643:

You receive an "Error 80070643" error message when you try to update Office 2003
by using Software Update Services
http://support.microsoft.com/?id=903772

Office 2003 Update fails to install with error 0x80070643
http://update.microsoft.com/windowsu...=en&IsMu=False
You receive error 0x80070643 when you are installing Office 2003 Updates.
Updates fail to install because ose service is disabled or cannot be started.
Applicable Office versions: Office 2003

How to troubleshoot failures updating your Office installation from the Office
Update Web site
http://support.microsoft.com/kb/304498


--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527



zan wrote:
| TaurArian
|
| I couldn't tell from the first procedure which update it belongs to - of the
| ones I found they said 'windows service update'. I wasn't sure whether to
| click on it or not, so I did the second one using the windows update log. I
| have copied the most recent 'fail' here. Not sure what to look for in regards
| to an error code.
| Thanks
| Zan
|
| Handler :: START :: Handler: MSI Install
| 2006-05-09 07:03:22 3132 114 Handler :::::::::
| 2006-05-09 07:03:22 3132 114 Handler : Updates to install = 1
| 2006-05-09 07:03:23 852 450 Report REPORT EVENT:
| {2F1B5460-76AE-4D65-9633-53C9392B02D4} 2006-05-09
| 07:03:18+0800 1 195 101 {D5DCA474-C758-4AB5-A523-1307E801098A} 100 80070643
| AutomaticUpdates Failure Content Install Installation Failure: Windows failed
| to install the following update
| with error 0x80070643: Security Update for Excel 2003 (KB905756).
| 2006-05-09 07:03:23 3132 114 Handler Extracting MSP file stored in CAB
| OUTLOOKff.CAB
| 2006-05-09 07:03:27 3132 114 Handler MSI update
| {C69B107B-620C-4A47-AB74-F8372ACDE2A7}.100 using full-file patch
| 2006-05-09 07:03:27 3132 114 Handler : Batch installing 1 updates
| 2006-05-09 07:03:33 3132 114 Handler List of MSPs in transaction:
| 2006-05-09 07:03:33 3132 114 Handler
|
C:\WINDOWS\SoftwareDistribution\Download\9f3f8f8e8 b00649962918e3150fbd258\OUTLOOKff.MSP
| 2006-05-09 07:03:33 3132 114 Handler MSP final command line:
| DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1
| REBOOT=REALLYSUPPRESS
| 2006-05-09 07:03:47 3132 114 Handler MSP Error List:
| 2006-05-09 07:03:47 3132 114 Handler No messages in the MSP error list.
| 2006-05-09 07:03:47 3132 114 Handler : MSI transaction completed. MSI:
| 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
| 2006-05-09 07:03:47 3132 114 Handler : WARNING: First failure for update
| {C69B107B-620C-4A47-AB74-F8372ACDE2A7}, transaction error = 0x8024200b, MSI
| result = 0x80070643, MSI action = StartCache
| 2006-05-09 07:03:47 3132 114 Handler : WARNING: Operation failed at update
| 0, Exit code = 0x8024200B
| 2006-05-09 07:03:47 3132 114 Handler :::::::::
| 2006-05-09 07:03:47 3132 114 Handler :: END :: Handler: MSI Install
| 2006-05-09 07:03:47 3132 114 Handler :::::::::::::
| 2006-05-09 07:03:47 852 450 AU >>## RESUMED ## AU: Installing update
| [UpdateId = {EF9C16E3-E7E6-40AB-9A94-8F3815ED51DD}]
| 2006-05-09 07:03:47 852 450 AU # WARNING: Install failed, error =
| 0x80070643
| 2006-05-09 07:03:48 852 dc8 Agent *********
| 2006-05-09 07:03:48 852 dc8 Agent ** END ** Agent: Installing updates
| [CallerId = AutomaticUpdates]
| 2006-05-09 07:03:48 852 dc8 Agent *************
|
| "zan" wrote:
|
|| Robin
|| Ihave tried every way I know, but no diagnostics come up. I have tried
|| clicking once and twice but nothing happens. I checked, and I definitely have
|| pop ups allowed for this site. When I scroll my mouse over the X it wants to
|| go to the site http://update.microsoft.com/microsoftupdate/v6/. I right hand
|| clicked to 'open this link' and it takes me back to the update screen
|| (express or custom). I am starting to tear out my hair again!!
|| Zan
||
|| "Robin Walker" wrote:
||
||| zan <> wrote:
|||
|||| I have automatic updates configured on my home pc. For the past week
|||| it has been telling me that i have updates to install but every time
|||| I do so they keep failing, but I don't get an error message (and I
|||| don't know how to find one).
|||| The four updates are KB913807, KB905756, KB914454 and KB905474.
|||| They seem to download ok (says 'complete') but when it comes to
|||| installing them they all fail.
|||
||| Go to the Windows Update or Microsoft Update web site.
||| Click on "Review your update history."
||| Failed updates will show a red cross in the Status column.
||| Click on the red cross, and a popup will appear with diagnostic information.
||| Copy that diagnostic information into a followup in this thread.
|||
||| --
||| Robin Walker [MVP Networking]
|||