691 Error Code - HELP

I am setting up my friend's brand new out of the box Dell computer ..
comes with Vista. I go through the steps required to set up internet
connection, making sure spelling of username and password is correct and
case sensitive. Friend wants MSN as ISP. When I try to get connection,
keep getting Error Code 691.
I can't get past it...and have called MSN techies at least 10 times,
and they say everything is correct and I should be connected. Yeah
right. (I am glad I have XP on my own computer). Can anyone help me
get past this 691 Error code to get connected to the internet?


--
AnnieLou

If MSN is saying that everything is okay on their end, it might be with the
computer.
Try calling the Dell help desk, they should be able to help you.



"AnnieLou" <> wrote in message
news:...
>
> I am setting up my friend's brand new out of the box Dell computer ..
> comes with Vista. I go through the steps required to set up internet
> connection, making sure spelling of username and password is correct and
> case sensitive. Friend wants MSN as ISP. When I try to get connection,
> keep getting Error Code 691.
> I can't get past it...and have called MSN techies at least 10 times,
> and they say everything is correct and I should be connected. Yeah
> right. (I am glad I have XP on my own computer). Can anyone help me
> get past this 691 Error code to get connected to the internet?
>
>
> --
> AnnieLou

"AnnieLou" <> wrote in message
news:...
>
> I am setting up my friend's brand new out of the box Dell computer ..
> comes with Vista. I go through the steps required to set up internet
> connection, making sure spelling of username and password is correct and
> case sensitive. Friend wants MSN as ISP. When I try to get connection,
> keep getting Error Code 691.
> I can't get past it...and have called MSN techies at least 10 times,
> and they say everything is correct and I should be connected. Yeah
> right. (I am glad I have XP on my own computer). Can anyone help me
> get past this 691 Error code to get connected to the internet?
>
>
> --
> AnnieLou


Next time, try Google... first link returned on "error 691" is:

http://support.microsoft.com/kb/310431

Not saying that will fix your problem, but it's a place to start...

Lang