80070002 Error

2 Questions.

1. What is the functional difference between WINDOWS Update and MICROSOFT
Update? Is there any real difference in how either site checks for needed
updates?

I have a Dell installed Vista Home Premium SP1 Windows and mostly rely on
the automatic update feature which seems to be workinf fine. But when I went
to the Microsoft Update site, I was asked to install an Activix control which
I agreed to, but then I got and error message 0x80070002.

I've scanned this site for solutions and tried a few - deleting all history;
deleting the data store; disabling IE add ons. I even tried deleting
MUWebControlClass (which seems to have been re-installed when I went back to
MU)

The issue is not with downloading from the site - I can't get properly
connected to the MUpdate site.

Thanks for any help.

Hello David E,


This should answer your first question:
<http://www.microsoft.com/protect/computer/updates/mu.mspx>
Windows Update updates Windows and core components [i.e. Windows
Defender, Windows Media Player, Windows Messenger, etc.]
Microsoft Update offers updates for all MS software that is installed
plus Windows and core components. [i.e. MS Office, Windows LIVE
Messenger, Windows LIVE Mail (or whatever it's called today),etc.]


Look here for the second question:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>

OR here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>


I hope this is enough to get you on the right road for nºw.

Let us know how it works ºut.

Good luck

Ǝиçεl
-=-



"David E" wrote:

> 2 Questions.
>
> 1. What is the functional difference between WINDOWS Update and MICROSOFT
> Update? Is there any real difference in how either site checks for needed
> updates?
>
> I have a Dell installed Vista Home Premium SP1 Windows and mostly rely on
> the automatic update feature which seems to be workinf fine. But when I went
> to the Microsoft Update site, I was asked to install an Activix control which
> I agreed to, but then I got and error message 0x80070002.
>
> I've scanned this site for solutions and tried a few - deleting all history;
> deleting the data store; disabling IE add ons. I even tried deleting
> MUWebControlClass (which seems to have been re-installed when I went back to
> MU)
>
> The issue is not with downloading from the site - I can't get properly
> connected to the MUpdate site.
>
> Thanks for any help.

Hi, Thanks for the clarification re: the 2 update sites. So why is it that a
problem with the MICROSOFT site gets refered by MS to the WINDOWS discussion
group? Is there a MU discussion group?

I had seen and tried the ideas suggested in the first link you provided
below. Though I wish that PABear had been more specific about "Keep
rreading," jh001 had been clear about exactly what was "Outstanding."

Basically I'm still trying random shots at trying to fix this problem.

The problem seems to be with the MUWebControlClass activix control. When it
is enabled I get the error message; when it is disabled the yellow IE
Information bar is disabled. Either way, there is no accessing the MU site.

I've also noticed that when I use the "Find solutions" link, the "Select and
operating System" drop down menu does NOT include Vista. So I'm wondering if
there is a mismatch somewhere between my actual OS and what is being
communicated to MU. I'm not a techie so am just guessing.

Thanks for responding.

"Engel" wrote:

> Hello David E,
>
>
> This should answer your first question:
> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
> Windows Update updates Windows and core components [i.e. Windows
> Defender, Windows Media Player, Windows Messenger, etc.]
> Microsoft Update offers updates for all MS software that is installed
> plus Windows and core components. [i.e. MS Office, Windows LIVE
> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
>
>
> Look here for the second question:
> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
>
> OR here:
> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
>
>
> I hope this is enough to get you on the right road for nºw.
>
> Let us know how it works ºut.
>
> Good luck
>
> Ǝиçεl
> -=-
>
>
>
> "David E" wrote:
>
> > 2 Questions.
> >
> > 1. What is the functional difference between WINDOWS Update and MICROSOFT
> > Update? Is there any real difference in how either site checks for needed
> > updates?
> >
> > I have a Dell installed Vista Home Premium SP1 Windows and mostly rely on
> > the automatic update feature which seems to be workinf fine. But when I went
> > to the Microsoft Update site, I was asked to install an Activix control which
> > I agreed to, but then I got and error message 0x80070002.
> >
> > I've scanned this site for solutions and tried a few - deleting all history;
> > deleting the data store; disabling IE add ons. I even tried deleting
> > MUWebControlClass (which seems to have been re-installed when I went back to
> > MU)
> >
> > The issue is not with downloading from the site - I can't get properly
> > connected to the MUpdate site.
> >
> > Thanks for any help.

> ...I wish that PABear had been more specific...

You rang?

Error message when you use the Windows Update Web site or Microsoft Update
Web site to install updates: "0x80070002":
http://support.microsoft.com/kb/956698 and/or
http://support.microsoft.com/kb/910336 and/or
http://update.microsoft.com/windowsu...=en&IsMu=False

The ActiveX Control (and updated versions of same) must be installed to be
able to use Windows/Microsoft Update website. The absence of the ActiveX
Control does NOT affect Automatic Updates.

Read & heed the following to avoid this issue in the future:

Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, Windows XP, or Windows Vista:
http://support.microsoft.com/kb/822158

You could always...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

David E wrote:
> Hi, Thanks for the clarification re: the 2 update sites. So why is it that
> a
> problem with the MICROSOFT site gets refered by MS to the WINDOWS
> discussion
> group? Is there a MU discussion group?
>
> I had seen and tried the ideas suggested in the first link you provided
> below. Though I wish that PABear had been more specific about "Keep
> rreading," jh001 had been clear about exactly what was "Outstanding."
>
> Basically I'm still trying random shots at trying to fix this problem.
>
> The problem seems to be with the MUWebControlClass activix control. When
> it
> is enabled I get the error message; when it is disabled the yellow IE
> Information bar is disabled. Either way, there is no accessing the MU
> site.
>
> I've also noticed that when I use the "Find solutions" link, the "Select
> and
> operating System" drop down menu does NOT include Vista. So I'm wondering
> if
> there is a mismatch somewhere between my actual OS and what is being
> communicated to MU. I'm not a techie so am just guessing.
>
> Thanks for responding.
>
> "Engel" wrote:
>
>> Hello David E,
>>
>>
>> This should answer your first question:
>> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
>> Windows Update updates Windows and core components [i.e. Windows
>> Defender, Windows Media Player, Windows Messenger, etc.]
>> Microsoft Update offers updates for all MS software that is installed
>> plus Windows and core components. [i.e. MS Office, Windows LIVE
>> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
>>
>>
>> Look here for the second question:
>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
>>
>> OR here:
>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
>>
>>
>> I hope this is enough to get you on the right road for nºw.
>>
>> Let us know how it works ºut.
>>
>> Good luck
>>
>> Ǝиçεl
>> -=-
>>
>>
>>
>> "David E" wrote:
>>
>>> 2 Questions.
>>>
>>> 1. What is the functional difference between WINDOWS Update and
>>> MICROSOFT
>>> Update? Is there any real difference in how either site checks for
>>> needed
>>> updates?
>>>
>>> I have a Dell installed Vista Home Premium SP1 Windows and mostly rely
>>> on
>>> the automatic update feature which seems to be workinf fine. But when I
>>> went to the Microsoft Update site, I was asked to install an Activix
>>> control which I agreed to, but then I got and error message 0x80070002.
>>>
>>> I've scanned this site for solutions and tried a few - deleting all
>>> history; deleting the data store; disabling IE add ons. I even tried
>>> deleting MUWebControlClass (which seems to have been re-installed when I
>>> went back to MU)
>>>
>>> The issue is not with downloading from the site - I can't get properly
>>> connected to the MUpdate site.
>>>
>>> Thanks for any help.

Hi PA Bear,

Thanks for the speifics :-).

I've checked out KB956698 and tried that. Did not fix the problem.

KB910336 does not apply because the error occurs when first accessing the
Update site: "The website has encountered a problem and cannot display the
page you are trying to view."

Since I'm using Vista SP1, I'm hesitating to try the third option.

I was interested to see the article about virus scanning. Who knew? I use
NIS 2008, I'd assume they'd be aware of this and make the exclusions
themselves. In any case, as best as I could figure out what was needed, I
made the suggested exclusions. This did not fix the problem.

I've started an MS incident request. If they come up with a fix I'll post it
here.

David.

"PA Bear [MS MVP]" wrote:

> > ...I wish that PABear had been more specific...
>
> You rang?
>
> Error message when you use the Windows Update Web site or Microsoft Update
> Web site to install updates: "0x80070002":
> http://support.microsoft.com/kb/956698 and/or
> http://support.microsoft.com/kb/910336 and/or
> http://update.microsoft.com/windowsu...=en&IsMu=False
>
> The ActiveX Control (and updated versions of same) must be installed to be
> able to use Windows/Microsoft Update website. The absence of the ActiveX
> Control does NOT affect Automatic Updates.
>
> Read & heed the following to avoid this issue in the future:
>
> Virus scanning recommendations for computers that are running Windows Server
> 2003, Windows 2000, Windows XP, or Windows Vista:
> http://support.microsoft.com/kb/822158
>
> You could always...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> David E wrote:
> > Hi, Thanks for the clarification re: the 2 update sites. So why is it that
> > a
> > problem with the MICROSOFT site gets refered by MS to the WINDOWS
> > discussion
> > group? Is there a MU discussion group?
> >
> > I had seen and tried the ideas suggested in the first link you provided
> > below. Though I wish that PABear had been more specific about "Keep
> > rreading," jh001 had been clear about exactly what was "Outstanding."
> >
> > Basically I'm still trying random shots at trying to fix this problem.
> >
> > The problem seems to be with the MUWebControlClass activix control. When
> > it
> > is enabled I get the error message; when it is disabled the yellow IE
> > Information bar is disabled. Either way, there is no accessing the MU
> > site.
> >
> > I've also noticed that when I use the "Find solutions" link, the "Select
> > and
> > operating System" drop down menu does NOT include Vista. So I'm wondering
> > if
> > there is a mismatch somewhere between my actual OS and what is being
> > communicated to MU. I'm not a techie so am just guessing.
> >
> > Thanks for responding.
> >
> > "Engel" wrote:
> >
> >> Hello David E,
> >>
> >>
> >> This should answer your first question:
> >> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
> >> Windows Update updates Windows and core components [i.e. Windows
> >> Defender, Windows Media Player, Windows Messenger, etc.]
> >> Microsoft Update offers updates for all MS software that is installed
> >> plus Windows and core components. [i.e. MS Office, Windows LIVE
> >> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
> >>
> >>
> >> Look here for the second question:
> >> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
> >>
> >> OR here:
> >> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
> >>
> >>
> >> I hope this is enough to get you on the right road for nºw.
> >>
> >> Let us know how it works ºut.
> >>
> >> Good luck
> >>
> >> Ǝиçεl
> >> -=-
> >>
> >>
> >>
> >> "David E" wrote:
> >>
> >>> 2 Questions.
> >>>
> >>> 1. What is the functional difference between WINDOWS Update and
> >>> MICROSOFT
> >>> Update? Is there any real difference in how either site checks for
> >>> needed
> >>> updates?
> >>>
> >>> I have a Dell installed Vista Home Premium SP1 Windows and mostly rely
> >>> on
> >>> the automatic update feature which seems to be workinf fine. But when I
> >>> went to the Microsoft Update site, I was asked to install an Activix
> >>> control which I agreed to, but then I got and error message 0x80070002.
> >>>
> >>> I've scanned this site for solutions and tried a few - deleting all
> >>> history; deleting the data store; disabling IE add ons. I even tried
> >>> deleting MUWebControlClass (which seems to have been re-installed when I
> >>> went back to MU)
> >>>
> >>> The issue is not with downloading from the site - I can't get properly
> >>> connected to the MUpdate site.
> >>>
> >>> Thanks for any help.
>
>

IN RE KB956698: Logged on as Administrator, you might try renaming or
deleting %system%\SoftwareDistribution <=this folder (typically
C:\SoftwareDistribution).

NB: Doing so will have the affect of clearing your Update History but it may
resolve the issue, most likely caused by NAV's monitoring/scanning of the
the folder.

NB: Installing Vista SP1 manually (vs via Windows Update) and/or neglecting
to disable all NIS processes & Services prior to installing SP1 may have
caused this problem.


David E wrote:
> Hi PA Bear,
>
> Thanks for the speifics :-).
>
> I've checked out KB956698 and tried that. Did not fix the problem.
>
> KB910336 does not apply because the error occurs when first accessing the
> Update site: "The website has encountered a problem and cannot display the
> page you are trying to view."
>
> Since I'm using Vista SP1, I'm hesitating to try the third option.
>
> I was interested to see the article about virus scanning. Who knew? I use
> NIS 2008, I'd assume they'd be aware of this and make the exclusions
> themselves. In any case, as best as I could figure out what was needed, I
> made the suggested exclusions. This did not fix the problem.
>
> I've started an MS incident request. If they come up with a fix I'll post
> it
> here.
>
> David.
>
> "PA Bear [MS MVP]" wrote:
>
>>> ...I wish that PABear had been more specific...
>>
>> You rang?
>>
>> Error message when you use the Windows Update Web site or Microsoft
>> Update
>> Web site to install updates: "0x80070002":
>> http://support.microsoft.com/kb/956698 and/or
>> http://support.microsoft.com/kb/910336 and/or
>> http://update.microsoft.com/windowsu...=en&IsMu=False
>>
>> The ActiveX Control (and updated versions of same) must be installed to
>> be
>> able to use Windows/Microsoft Update website. The absence of the ActiveX
>> Control does NOT affect Automatic Updates.
>>
>> Read & heed the following to avoid this issue in the future:
>>
>> Virus scanning recommendations for computers that are running Windows
>> Server 2003, Windows 2000, Windows XP, or Windows Vista:
>> http://support.microsoft.com/kb/822158
>>
>> You could always...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> David E wrote:
>>> Hi, Thanks for the clarification re: the 2 update sites. So why is it
>>> that
>>> a
>>> problem with the MICROSOFT site gets refered by MS to the WINDOWS
>>> discussion
>>> group? Is there a MU discussion group?
>>>
>>> I had seen and tried the ideas suggested in the first link you provided
>>> below. Though I wish that PABear had been more specific about "Keep
>>> rreading," jh001 had been clear about exactly what was "Outstanding."
>>>
>>> Basically I'm still trying random shots at trying to fix this problem.
>>>
>>> The problem seems to be with the MUWebControlClass activix control. When
>>> it
>>> is enabled I get the error message; when it is disabled the yellow IE
>>> Information bar is disabled. Either way, there is no accessing the MU
>>> site.
>>>
>>> I've also noticed that when I use the "Find solutions" link, the "Select
>>> and
>>> operating System" drop down menu does NOT include Vista. So I'm
>>> wondering
>>> if
>>> there is a mismatch somewhere between my actual OS and what is being
>>> communicated to MU. I'm not a techie so am just guessing.
>>>
>>> Thanks for responding.
>>>
>>> "Engel" wrote:
>>>
>>>> Hello David E,
>>>>
>>>>
>>>> This should answer your first question:
>>>> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
>>>> Windows Update updates Windows and core components [i.e. Windows
>>>> Defender, Windows Media Player, Windows Messenger, etc.]
>>>> Microsoft Update offers updates for all MS software that is installed
>>>> plus Windows and core components. [i.e. MS Office, Windows LIVE
>>>> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
>>>>
>>>>
>>>> Look here for the second question:
>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
>>>>
>>>> OR here:
>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
>>>>
>>>>
>>>> I hope this is enough to get you on the right road for nºw.
>>>>
>>>> Let us know how it works ºut.
>>>>
>>>> Good luck
>>>>
>>>> Ǝиçεl
>>>> -=-
>>>>
>>>>
>>>>
>>>> "David E" wrote:
>>>>
>>>>> 2 Questions.
>>>>>
>>>>> 1. What is the functional difference between WINDOWS Update and
>>>>> MICROSOFT
>>>>> Update? Is there any real difference in how either site checks for
>>>>> needed
>>>>> updates?
>>>>>
>>>>> I have a Dell installed Vista Home Premium SP1 Windows and mostly rely
>>>>> on
>>>>> the automatic update feature which seems to be workinf fine. But when
>>>>> I
>>>>> went to the Microsoft Update site, I was asked to install an Activix
>>>>> control which I agreed to, but then I got and error message
>>>>> 0x80070002.
>>>>>
>>>>> I've scanned this site for solutions and tried a few - deleting all
>>>>> history; deleting the data store; disabling IE add ons. I even tried
>>>>> deleting MUWebControlClass (which seems to have been re-installed when
>>>>> I
>>>>> went back to MU)
>>>>>
>>>>> The issue is not with downloading from the site - I can't get properly
>>>>> connected to the MUpdate site.
>>>>>
>>>>> Thanks for any help.

I'm beginning to think this whole Update error thing is pointless, since I've
just gone to the MS Office site to see if the updating from that site worked,
and the info there is that for Vista users the WINDOWS Update site now has
all updates. The update link on the Office site goes to the Windows Update
site, not the Microsoft Update site (which seems to be for XP and 2000 only).

"David E" wrote:

> Hi PA Bear,
>
> Thanks for the speifics :-).
>
> I've checked out KB956698 and tried that. Did not fix the problem.
>
> KB910336 does not apply because the error occurs when first accessing the
> Update site: "The website has encountered a problem and cannot display the
> page you are trying to view."
>
> Since I'm using Vista SP1, I'm hesitating to try the third option.
>
> I was interested to see the article about virus scanning. Who knew? I use
> NIS 2008, I'd assume they'd be aware of this and make the exclusions
> themselves. In any case, as best as I could figure out what was needed, I
> made the suggested exclusions. This did not fix the problem.
>
> I've started an MS incident request. If they come up with a fix I'll post it
> here.
>
> David.
>
> "PA Bear [MS MVP]" wrote:
>
> > > ...I wish that PABear had been more specific...
> >
> > You rang?
> >
> > Error message when you use the Windows Update Web site or Microsoft Update
> > Web site to install updates: "0x80070002":
> > http://support.microsoft.com/kb/956698 and/or
> > http://support.microsoft.com/kb/910336 and/or
> > http://update.microsoft.com/windowsu...=en&IsMu=False
> >
> > The ActiveX Control (and updated versions of same) must be installed to be
> > able to use Windows/Microsoft Update website. The absence of the ActiveX
> > Control does NOT affect Automatic Updates.
> >
> > Read & heed the following to avoid this issue in the future:
> >
> > Virus scanning recommendations for computers that are running Windows Server
> > 2003, Windows 2000, Windows XP, or Windows Vista:
> > http://support.microsoft.com/kb/822158
> >
> > You could always...
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in
> > the United States and in Canada or by contacting your local Microsoft
> > subsidiary. There is no-charge for support calls that are associated with
> > security updates.
> >
> > For more information about how to contact your local Microsoft subsidiary
> > for security update support issues, visit the International Support Web
> > site: http://support.microsoft.com/common/international.aspx
> >
> > For enterprise customers, support for security updates is available through
> > your usual support contacts.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.net
> >
> > David E wrote:
> > > Hi, Thanks for the clarification re: the 2 update sites. So why is it that
> > > a
> > > problem with the MICROSOFT site gets refered by MS to the WINDOWS
> > > discussion
> > > group? Is there a MU discussion group?
> > >
> > > I had seen and tried the ideas suggested in the first link you provided
> > > below. Though I wish that PABear had been more specific about "Keep
> > > rreading," jh001 had been clear about exactly what was "Outstanding."
> > >
> > > Basically I'm still trying random shots at trying to fix this problem.
> > >
> > > The problem seems to be with the MUWebControlClass activix control. When
> > > it
> > > is enabled I get the error message; when it is disabled the yellow IE
> > > Information bar is disabled. Either way, there is no accessing the MU
> > > site.
> > >
> > > I've also noticed that when I use the "Find solutions" link, the "Select
> > > and
> > > operating System" drop down menu does NOT include Vista. So I'm wondering
> > > if
> > > there is a mismatch somewhere between my actual OS and what is being
> > > communicated to MU. I'm not a techie so am just guessing.
> > >
> > > Thanks for responding.
> > >
> > > "Engel" wrote:
> > >
> > >> Hello David E,
> > >>
> > >>
> > >> This should answer your first question:
> > >> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
> > >> Windows Update updates Windows and core components [i.e. Windows
> > >> Defender, Windows Media Player, Windows Messenger, etc.]
> > >> Microsoft Update offers updates for all MS software that is installed
> > >> plus Windows and core components. [i.e. MS Office, Windows LIVE
> > >> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
> > >>
> > >>
> > >> Look here for the second question:
> > >> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
> > >>
> > >> OR here:
> > >> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
> > >>
> > >>
> > >> I hope this is enough to get you on the right road for nºw.
> > >>
> > >> Let us know how it works ºut.
> > >>
> > >> Good luck
> > >>
> > >> Ǝиçεl
> > >> -=-
> > >>
> > >>
> > >>
> > >> "David E" wrote:
> > >>
> > >>> 2 Questions.
> > >>>
> > >>> 1. What is the functional difference between WINDOWS Update and
> > >>> MICROSOFT
> > >>> Update? Is there any real difference in how either site checks for
> > >>> needed
> > >>> updates?
> > >>>
> > >>> I have a Dell installed Vista Home Premium SP1 Windows and mostly rely
> > >>> on
> > >>> the automatic update feature which seems to be workinf fine. But when I
> > >>> went to the Microsoft Update site, I was asked to install an Activix
> > >>> control which I agreed to, but then I got and error message 0x80070002.
> > >>>
> > >>> I've scanned this site for solutions and tried a few - deleting all
> > >>> history; deleting the data store; disabling IE add ons. I even tried
> > >>> deleting MUWebControlClass (which seems to have been re-installed when I
> > >>> went back to MU)
> > >>>
> > >>> The issue is not with downloading from the site - I can't get properly
> > >>> connected to the MUpdate site.
> > >>>
> > >>> Thanks for any help.
> >
> >

[I hope you didn't miss my previous reply, David.]

See this tutorial:
http://www.bleepingcomputer.com/tuto...torial140.html

If the "Get updates for more products" option illustrated in Figure 1 is
available, click on it. Doing so will make your Microsoft Update your
default update source so that Automatic Updates (or running Windows Update
manually) will offer updates for MS Office and most Windows Live
applications. If that option isn't available, Microsoft Update is already
your default update source.

Vista users cannot use Windows Update or Microsoft Update websites. More
here:
http://www.microsoft.com/windows/dow...dowsvista.mspx
--
~PA Bear

David E wrote:
> I'm beginning to think this whole Update error thing is pointless, since
> I've just gone to the MS Office site to see if the updating from that site
> worked, and the info there is that for Vista users the WINDOWS Update site
> now has all updates. The update link on the Office site goes to the
> Windows
> Update site, not the Microsoft Update site (which seems to be for XP and
> 2000 only).
>
> "David E" wrote:
>> Hi PA Bear,
>>
>> Thanks for the speifics :-).
>>
>> I've checked out KB956698 and tried that. Did not fix the problem.
>>
>> KB910336 does not apply because the error occurs when first accessing the
>> Update site: "The website has encountered a problem and cannot display
>> the
>> page you are trying to view."
>>
>> Since I'm using Vista SP1, I'm hesitating to try the third option.
>>
>> I was interested to see the article about virus scanning. Who knew? I use
>> NIS 2008, I'd assume they'd be aware of this and make the exclusions
>> themselves. In any case, as best as I could figure out what was needed, I
>> made the suggested exclusions. This did not fix the problem.
>>
>> I've started an MS incident request. If they come up with a fix I'll post
>> it here.
>>
>> David.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>>> ...I wish that PABear had been more specific...
>>>
>>> You rang?
>>>
>>> Error message when you use the Windows Update Web site or Microsoft
>>> Update
>>> Web site to install updates: "0x80070002":
>>> http://support.microsoft.com/kb/956698 and/or
>>> http://support.microsoft.com/kb/910336 and/or
>>> http://update.microsoft.com/windowsu...=en&IsMu=False
>>>
>>> The ActiveX Control (and updated versions of same) must be installed to
>>> be
>>> able to use Windows/Microsoft Update website. The absence of the
>>> ActiveX
>>> Control does NOT affect Automatic Updates.
>>>
>>> Read & heed the following to avoid this issue in the future:
>>>
>>> Virus scanning recommendations for computers that are running Windows
>>> Server 2003, Windows 2000, Windows XP, or Windows Vista:
>>> http://support.microsoft.com/kb/822158
>>>
>>> You could always...
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates.
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary
>>> for security update support issues, visit the International Support Web
>>> site: http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through your usual support contacts.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.net
>>>
>>> David E wrote:
>>>> Hi, Thanks for the clarification re: the 2 update sites. So why is it
>>>> that a
>>>> problem with the MICROSOFT site gets refered by MS to the WINDOWS
>>>> discussion
>>>> group? Is there a MU discussion group?
>>>>
>>>> I had seen and tried the ideas suggested in the first link you provided
>>>> below. Though I wish that PABear had been more specific about "Keep
>>>> rreading," jh001 had been clear about exactly what was "Outstanding."
>>>>
>>>> Basically I'm still trying random shots at trying to fix this problem.
>>>>
>>>> The problem seems to be with the MUWebControlClass activix control.
>>>> When
>>>> it
>>>> is enabled I get the error message; when it is disabled the yellow IE
>>>> Information bar is disabled. Either way, there is no accessing the MU
>>>> site.
>>>>
>>>> I've also noticed that when I use the "Find solutions" link, the
>>>> "Select
>>>> and
>>>> operating System" drop down menu does NOT include Vista. So I'm
>>>> wondering
>>>> if
>>>> there is a mismatch somewhere between my actual OS and what is being
>>>> communicated to MU. I'm not a techie so am just guessing.
>>>>
>>>> Thanks for responding.
>>>>
>>>> "Engel" wrote:
>>>>
>>>>> Hello David E,
>>>>>
>>>>>
>>>>> This should answer your first question:
>>>>> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
>>>>> Windows Update updates Windows and core components [i.e. Windows
>>>>> Defender, Windows Media Player, Windows Messenger, etc.]
>>>>> Microsoft Update offers updates for all MS software that is installed
>>>>> plus Windows and core components. [i.e. MS Office, Windows LIVE
>>>>> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
>>>>>
>>>>>
>>>>> Look here for the second question:
>>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
>>>>>
>>>>> OR here:
>>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
>>>>>
>>>>>
>>>>> I hope this is enough to get you on the right road for nºw.
>>>>>
>>>>> Let us know how it works ºut.
>>>>>
>>>>> Good luck
>>>>>
>>>>> Ǝиçεl
>>>>> -=-
>>>>>
>>>>>
>>>>>
>>>>> "David E" wrote:
>>>>>
>>>>>> 2 Questions.
>>>>>>
>>>>>> 1. What is the functional difference between WINDOWS Update and
>>>>>> MICROSOFT
>>>>>> Update? Is there any real difference in how either site checks for
>>>>>> needed
>>>>>> updates?
>>>>>>
>>>>>> I have a Dell installed Vista Home Premium SP1 Windows and mostly
>>>>>> rely
>>>>>> on
>>>>>> the automatic update feature which seems to be workinf fine. But when
>>>>>> I
>>>>>> went to the Microsoft Update site, I was asked to install an Activix
>>>>>> control which I agreed to, but then I got and error message
>>>>>> 0x80070002.
>>>>>>
>>>>>> I've scanned this site for solutions and tried a few - deleting all
>>>>>> history; deleting the data store; disabling IE add ons. I even tried
>>>>>> deleting MUWebControlClass (which seems to have been re-installed
>>>>>> when
>>>>>> I went back to MU)
>>>>>>
>>>>>> The issue is not with downloading from the site - I can't get
>>>>>> properly
>>>>>> connected to the MUpdate site.
>>>>>>
>>>>>> Thanks for any help.

Sorry for the delay in responding to your helpful comments ... (I have read
all of them)

I'm confused by your statement:
> Vista users cannot use Windows Update or Microsoft Update websites. More
> here:
Isn't that link about how Vista users CAN use those sites?
I have set the Vista Windows Update (from the Start Menu) to use Microsoft
Update, and that seems to be working fine.

The problem I ran into is when I tried to use the link to Microsoft Update
in the email bulletin, Microsoft Download Notifications.

"PA Bear [MS MVP]" wrote:

> [I hope you didn't miss my previous reply, David.]
>
> See this tutorial:
> http://www.bleepingcomputer.com/tuto...torial140.html
>
> If the "Get updates for more products" option illustrated in Figure 1 is
> available, click on it. Doing so will make your Microsoft Update your
> default update source so that Automatic Updates (or running Windows Update
> manually) will offer updates for MS Office and most Windows Live
> applications. If that option isn't available, Microsoft Update is already
> your default update source.
>
> Vista users cannot use Windows Update or Microsoft Update websites. More
> here:
> http://www.microsoft.com/windows/dow...dowsvista.mspx
> --
> ~PA Bear
>
> David E wrote:
> > I'm beginning to think this whole Update error thing is pointless, since
> > I've just gone to the MS Office site to see if the updating from that site
> > worked, and the info there is that for Vista users the WINDOWS Update site
> > now has all updates. The update link on the Office site goes to the
> > Windows
> > Update site, not the Microsoft Update site (which seems to be for XP and
> > 2000 only).
> >
> > "David E" wrote:
> >> Hi PA Bear,
> >>
> >> Thanks for the speifics :-).
> >>
> >> I've checked out KB956698 and tried that. Did not fix the problem.
> >>
> >> KB910336 does not apply because the error occurs when first accessing the
> >> Update site: "The website has encountered a problem and cannot display
> >> the
> >> page you are trying to view."
> >>
> >> Since I'm using Vista SP1, I'm hesitating to try the third option.
> >>
> >> I was interested to see the article about virus scanning. Who knew? I use
> >> NIS 2008, I'd assume they'd be aware of this and make the exclusions
> >> themselves. In any case, as best as I could figure out what was needed, I
> >> made the suggested exclusions. This did not fix the problem.
> >>
> >> I've started an MS incident request. If they come up with a fix I'll post
> >> it here.
> >>
> >> David.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>>> ...I wish that PABear had been more specific...
> >>>
> >>> You rang?
> >>>
> >>> Error message when you use the Windows Update Web site or Microsoft
> >>> Update
> >>> Web site to install updates: "0x80070002":
> >>> http://support.microsoft.com/kb/956698 and/or
> >>> http://support.microsoft.com/kb/910336 and/or
> >>> http://update.microsoft.com/windowsu...=en&IsMu=False
> >>>
> >>> The ActiveX Control (and updated versions of same) must be installed to
> >>> be
> >>> able to use Windows/Microsoft Update website. The absence of the
> >>> ActiveX
> >>> Control does NOT affect Automatic Updates.
> >>>
> >>> Read & heed the following to avoid this issue in the future:
> >>>
> >>> Virus scanning recommendations for computers that are running Windows
> >>> Server 2003, Windows 2000, Windows XP, or Windows Vista:
> >>> http://support.microsoft.com/kb/822158
> >>>
> >>> You could always...
> >>>
> >>> Start a free Windows Update support incident request:
> >>> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>>
> >>> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >>> in the United States and in Canada or by contacting your local Microsoft
> >>> subsidiary. There is no-charge for support calls that are associated
> >>> with
> >>> security updates.
> >>>
> >>> For more information about how to contact your local Microsoft
> >>> subsidiary
> >>> for security update support issues, visit the International Support Web
> >>> site: http://support.microsoft.com/common/international.aspx
> >>>
> >>> For enterprise customers, support for security updates is available
> >>> through your usual support contacts.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>> AumHa VSOP & Admin; DTS-L.net
> >>>
> >>> David E wrote:
> >>>> Hi, Thanks for the clarification re: the 2 update sites. So why is it
> >>>> that a
> >>>> problem with the MICROSOFT site gets refered by MS to the WINDOWS
> >>>> discussion
> >>>> group? Is there a MU discussion group?
> >>>>
> >>>> I had seen and tried the ideas suggested in the first link you provided
> >>>> below. Though I wish that PABear had been more specific about "Keep
> >>>> rreading," jh001 had been clear about exactly what was "Outstanding."
> >>>>
> >>>> Basically I'm still trying random shots at trying to fix this problem.
> >>>>
> >>>> The problem seems to be with the MUWebControlClass activix control.
> >>>> When
> >>>> it
> >>>> is enabled I get the error message; when it is disabled the yellow IE
> >>>> Information bar is disabled. Either way, there is no accessing the MU
> >>>> site.
> >>>>
> >>>> I've also noticed that when I use the "Find solutions" link, the
> >>>> "Select
> >>>> and
> >>>> operating System" drop down menu does NOT include Vista. So I'm
> >>>> wondering
> >>>> if
> >>>> there is a mismatch somewhere between my actual OS and what is being
> >>>> communicated to MU. I'm not a techie so am just guessing.
> >>>>
> >>>> Thanks for responding.
> >>>>
> >>>> "Engel" wrote:
> >>>>
> >>>>> Hello David E,
> >>>>>
> >>>>>
> >>>>> This should answer your first question:
> >>>>> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
> >>>>> Windows Update updates Windows and core components [i.e. Windows
> >>>>> Defender, Windows Media Player, Windows Messenger, etc.]
> >>>>> Microsoft Update offers updates for all MS software that is installed
> >>>>> plus Windows and core components. [i.e. MS Office, Windows LIVE
> >>>>> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
> >>>>>
> >>>>>
> >>>>> Look here for the second question:
> >>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
> >>>>>
> >>>>> OR here:
> >>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
> >>>>>
> >>>>>
> >>>>> I hope this is enough to get you on the right road for nºw.
> >>>>>
> >>>>> Let us know how it works ºut.
> >>>>>
> >>>>> Good luck
> >>>>>
> >>>>> Ǝиçεl
> >>>>> -=-
> >>>>>
> >>>>>
> >>>>>
> >>>>> "David E" wrote:
> >>>>>
> >>>>>> 2 Questions.
> >>>>>>
> >>>>>> 1. What is the functional difference between WINDOWS Update and
> >>>>>> MICROSOFT
> >>>>>> Update? Is there any real difference in how either site checks for
> >>>>>> needed
> >>>>>> updates?
> >>>>>>
> >>>>>> I have a Dell installed Vista Home Premium SP1 Windows and mostly
> >>>>>> rely
> >>>>>> on
> >>>>>> the automatic update feature which seems to be workinf fine. But when
> >>>>>> I
> >>>>>> went to the Microsoft Update site, I was asked to install an Activix
> >>>>>> control which I agreed to, but then I got and error message
> >>>>>> 0x80070002.
> >>>>>>
> >>>>>> I've scanned this site for solutions and tried a few - deleting all
> >>>>>> history; deleting the data store; disabling IE add ons. I even tried
> >>>>>> deleting MUWebControlClass (which seems to have been re-installed
> >>>>>> when
> >>>>>> I went back to MU)
> >>>>>>
> >>>>>> The issue is not with downloading from the site - I can't get
> >>>>>> properly
> >>>>>> connected to the MUpdate site.
> >>>>>>
> >>>>>> Thanks for any help.
>
>

> I'm confused by your statement:
>> Vista users cannot use Windows Update or Microsoft Update websites. More
>> here:
> Isn't that link about how Vista users CAN use those sites?
> I have set the Vista Windows Update (from the Start Menu) to use Microsoft
> Update, and that seems to be working fine.

Should you attempt to access http://windowsupdate.microsoft.com, Start |
Windows Update will open. IOW you won't be taken to the webpage that WinXP
and earlier would.

David E wrote:
> Sorry for the delay in responding to your helpful comments ... (I have
> read
> all of them)
>
> I'm confused by your statement:
>> Vista users cannot use Windows Update or Microsoft Update websites. More
>> here:
> Isn't that link about how Vista users CAN use those sites?
> I have set the Vista Windows Update (from the Start Menu) to use Microsoft
> Update, and that seems to be working fine.
>
> The problem I ran into is when I tried to use the link to Microsoft Update
> in the email bulletin, Microsoft Download Notifications.
>
> "PA Bear [MS MVP]" wrote:
>
>> [I hope you didn't miss my previous reply, David.]
>>
>> See this tutorial:
>> http://www.bleepingcomputer.com/tuto...torial140.html
>>
>> If the "Get updates for more products" option illustrated in Figure 1 is
>> available, click on it. Doing so will make your Microsoft Update your
>> default update source so that Automatic Updates (or running Windows
>> Update
>> manually) will offer updates for MS Office and most Windows Live
>> applications. If that option isn't available, Microsoft Update is
>> already
>> your default update source.
>>
>> Vista users cannot use Windows Update or Microsoft Update websites. More
>> here:
>> http://www.microsoft.com/windows/dow...dowsvista.mspx
>> --
>> ~PA Bear
>>
>> David E wrote:
>>> I'm beginning to think this whole Update error thing is pointless, since
>>> I've just gone to the MS Office site to see if the updating from that
>>> site
>>> worked, and the info there is that for Vista users the WINDOWS Update
>>> site
>>> now has all updates. The update link on the Office site goes to the
>>> Windows
>>> Update site, not the Microsoft Update site (which seems to be for XP and
>>> 2000 only).
>>>
>>> "David E" wrote:
>>>> Hi PA Bear,
>>>>
>>>> Thanks for the speifics :-).
>>>>
>>>> I've checked out KB956698 and tried that. Did not fix the problem.
>>>>
>>>> KB910336 does not apply because the error occurs when first accessing
>>>> the
>>>> Update site: "The website has encountered a problem and cannot display
>>>> the
>>>> page you are trying to view."
>>>>
>>>> Since I'm using Vista SP1, I'm hesitating to try the third option.
>>>>
>>>> I was interested to see the article about virus scanning. Who knew? I
>>>> use
>>>> NIS 2008, I'd assume they'd be aware of this and make the exclusions
>>>> themselves. In any case, as best as I could figure out what was needed,
>>>> I
>>>> made the suggested exclusions. This did not fix the problem.
>>>>
>>>> I've started an MS incident request. If they come up with a fix I'll
>>>> post
>>>> it here.
>>>>
>>>> David.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>>> ...I wish that PABear had been more specific...
>>>>>
>>>>> You rang?
>>>>>
>>>>> Error message when you use the Windows Update Web site or Microsoft
>>>>> Update
>>>>> Web site to install updates: "0x80070002":
>>>>> http://support.microsoft.com/kb/956698 and/or
>>>>> http://support.microsoft.com/kb/910336 and/or
>>>>> http://update.microsoft.com/windowsu...=en&IsMu=False
>>>>>
>>>>> The ActiveX Control (and updated versions of same) must be installed
>>>>> to
>>>>> be
>>>>> able to use Windows/Microsoft Update website. The absence of the
>>>>> ActiveX
>>>>> Control does NOT affect Automatic Updates.
>>>>>
>>>>> Read & heed the following to avoid this issue in the future:
>>>>>
>>>>> Virus scanning recommendations for computers that are running Windows
>>>>> Server 2003, Windows 2000, Windows XP, or Windows Vista:
>>>>> http://support.microsoft.com/kb/822158
>>>>>
>>>>> You could always...
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in the United States and in Canada or by contacting your local
>>>>> Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with
>>>>> security updates.
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary
>>>>> for security update support issues, visit the International Support
>>>>> Web
>>>>> site: http://support.microsoft.com/common/international.aspx
>>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through your usual support contacts.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>
>>>>> David E wrote:
>>>>>> Hi, Thanks for the clarification re: the 2 update sites. So why is it
>>>>>> that a
>>>>>> problem with the MICROSOFT site gets refered by MS to the WINDOWS
>>>>>> discussion
>>>>>> group? Is there a MU discussion group?
>>>>>>
>>>>>> I had seen and tried the ideas suggested in the first link you
>>>>>> provided
>>>>>> below. Though I wish that PABear had been more specific about "Keep
>>>>>> rreading," jh001 had been clear about exactly what was "Outstanding."
>>>>>>
>>>>>> Basically I'm still trying random shots at trying to fix this
>>>>>> problem.
>>>>>>
>>>>>> The problem seems to be with the MUWebControlClass activix control.
>>>>>> When
>>>>>> it
>>>>>> is enabled I get the error message; when it is disabled the yellow IE
>>>>>> Information bar is disabled. Either way, there is no accessing the MU
>>>>>> site.
>>>>>>
>>>>>> I've also noticed that when I use the "Find solutions" link, the
>>>>>> "Select
>>>>>> and
>>>>>> operating System" drop down menu does NOT include Vista. So I'm
>>>>>> wondering
>>>>>> if
>>>>>> there is a mismatch somewhere between my actual OS and what is being
>>>>>> communicated to MU. I'm not a techie so am just guessing.
>>>>>>
>>>>>> Thanks for responding.
>>>>>>
>>>>>> "Engel" wrote:
>>>>>>
>>>>>>> Hello David E,
>>>>>>>
>>>>>>>
>>>>>>> This should answer your first question:
>>>>>>> <http://www.microsoft.com/protect/computer/updates/mu.mspx>
>>>>>>> Windows Update updates Windows and core components [i.e. Windows
>>>>>>> Defender, Windows Media Player, Windows Messenger, etc.]
>>>>>>> Microsoft Update offers updates for all MS software that is
>>>>>>> installed
>>>>>>> plus Windows and core components. [i.e. MS Office, Windows LIVE
>>>>>>> Messenger, Windows LIVE Mail (or whatever it's called today),etc.]
>>>>>>>
>>>>>>>
>>>>>>> Look here for the second question:
>>>>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x80070002&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=420f6 ca4-67e2-4c93-89c8-1a9261e73431&mid=420f6ca4-67e2-4c93-89c8-1a9261e73431>
>>>>>>>
>>>>>>> OR here:
>>>>>>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=0x80070002&dg=microsoft.public. windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&pt=&catlist=&dglist=&pt list=&exp=&sloc=en-us>
>>>>>>>
>>>>>>>
>>>>>>> I hope this is enough to get you on the right road for nºw.
>>>>>>>
>>>>>>> Let us know how it works ºut.
>>>>>>>
>>>>>>> Good luck
>>>>>>>
>>>>>>> Ǝиçεl
>>>>>>> -=-
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> "David E" wrote:
>>>>>>>
>>>>>>>> 2 Questions.
>>>>>>>>
>>>>>>>> 1. What is the functional difference between WINDOWS Update and
>>>>>>>> MICROSOFT
>>>>>>>> Update? Is there any real difference in how either site checks for
>>>>>>>> needed
>>>>>>>> updates?
>>>>>>>>
>>>>>>>> I have a Dell installed Vista Home Premium SP1 Windows and mostly
>>>>>>>> rely
>>>>>>>> on
>>>>>>>> the automatic update feature which seems to be workinf fine. But
>>>>>>>> when
>>>>>>>> I
>>>>>>>> went to the Microsoft Update site, I was asked to install an
>>>>>>>> Activix
>>>>>>>> control which I agreed to, but then I got and error message
>>>>>>>> 0x80070002.
>>>>>>>>
>>>>>>>> I've scanned this site for solutions and tried a few - deleting all
>>>>>>>> history; deleting the data store; disabling IE add ons. I even
>>>>>>>> tried
>>>>>>>> deleting MUWebControlClass (which seems to have been re-installed
>>>>>>>> when
>>>>>>>> I went back to MU)
>>>>>>>>
>>>>>>>> The issue is not with downloading from the site - I can't get
>>>>>>>> properly
>>>>>>>> connected to the MUpdate site.
>>>>>>>>
>>>>>>>> Thanks for any help.