80072745 - sudden and persistent problem

Having very curious behaviour with Messenger recently.

A few days ago I found myself suddenly unable to login, and have been
receiving this error. At first I thought it was a general Messenger service
error, but then I found out my friends could login fine (and indeed the
service status shows no problems). I still can't login, and any attempts to
resolve the issue have led nowhere. Further investigation only deepens the
mystery...

I have tried both Live Messenger on my laptop and MSN Messenger 7.5 on my
main PC. Both have developed this problem after working fine for months, so
it's not a problem with either a particular PC or a specific version of
Messenger.

It's not a problem with my ISP or local network either, because I have the
same problem with my laptop on a completely different network that also
worked fine before.

And it's not my account, because web messenger works fine.

No idea what else to do but wait and hope it sorts itself out.

Greetings,

A few things can cause this problem:

1. If you have a third-party firewall installed either disable or uninstall it temporarily
to determine if that is the problem. If you're using ZoneAlarm, be sure to "Check for
updates" as a newer update to ZA better allow Messenger to function and sign in.
2. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
3. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
4. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll
5. You should run a virus/trojan scan with an up-to-date scanner as there are a few out
there that preventing you from connecting to Messenger. If you don't have one, use the
Windows Live Safety Scanner:
http://safety.live.com/site/en-US/default.htm

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"Quantum3000" <> wrote in message
news:3E81B8C8-7AEE-40F8-A112-...
> Having very curious behaviour with Messenger recently.
>
> A few days ago I found myself suddenly unable to login, and have been
> receiving this error. At first I thought it was a general Messenger service
> error, but then I found out my friends could login fine (and indeed the
> service status shows no problems). I still can't login, and any attempts to
> resolve the issue have led nowhere. Further investigation only deepens the
> mystery...
>
> I have tried both Live Messenger on my laptop and MSN Messenger 7.5 on my
> main PC. Both have developed this problem after working fine for months, so
> it's not a problem with either a particular PC or a specific version of
> Messenger.
>
> It's not a problem with my ISP or local network either, because I have the
> same problem with my laptop on a completely different network that also
> worked fine before.
>
> And it's not my account, because web messenger works fine.
>
> No idea what else to do but wait and hope it sorts itself out.