Chances are that you're seeing the affects of a hijackware infection.
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware
When all else fails, HijackThis v2.0.2
(
http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
James E wrote:
> Since Jan 2009 I ve had sparratic internet. I checked my security
> software
> and to find out it cant update itself it gets an error. I cannot go to any
> sites pertaining to a solution as it will say unable to connect. I tried
> the
> solutions offered in previous errors of this nature but am unableto find a
> solution. Windows defender seems everything is unable to connect and
> update
> itself. If anyone knows what this could be and knows a site where I could
> dl
> the tool it would be awesome. I cant even set my HOME PAGE in IE EXPLORER
> because its been greyed out. I tried the shortcut key but it cant find the
> path. So my homepageis something else. I feel if i can fix the update
> problem and then the hompage problem im a ona good role ot recouvery.
> Another note I heard microsoft is coming out with another anti-virus
> program when will it be availible? Anways Really needing help with this I
> would hate to have to RE-FORMAT