CompuMatters wrote:
> Ive encountered a snafu that i can't figure out. Updates were
> wanting to install on my laptop WinXPsp2. I proceeded and each
> time i try, it downloads successful but fails to install. I've
> reinstalled XPprosp2 cd to repair windows system files and it
> still fails. I've treid doing just 1 install from the custom
> list, it still fails. it would be devastating to have to
> wipe/reload this and i'm trying to avoid it if at all possible.
> Any suggestions would be grateful!
Shenan Stanley wrote:
> Get Dial-a-Fix:
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix:
> - Windows Installer
> - Windows Update
> - All the Registration Center options.
>
> Turn off the "Empty System32\Catroot 2"
> Do NOT do "Flush SoftwareDistribution".
>
> Then click "GO" and wait until it is done... Reboot may be needed.
>
> - Download/Install Windows Update v3.
> http://go.microsoft.com/fwlink/?LinkID=91237
> (You may need to install it using the command line switch
> "/wuforce" right after an additional reboot - immediately after
> logging in.)
>
> - Download/Install the 927891 patch.
> http://www.microsoft.com/downloads/d...9-404327772E5A
>
> - Reboot.
>
> - Visit http://windowsupdate.microsoft.com/ and scan for/install
> updates.
>
> - Come back and let us know how things went!
cmdtx wrote:
> So - I've gone through the same process and still can't get any
> updates to install. Any recommended next steps?
If you have gone through those steps (including the forcing of the Windows
Update v3 patch, the reboots, etc...) and it is still failing - it could be
a WGA issue. Just for fun - check the sticker with a product key you have
on your machine or on the case for your Windows XP installation media with
the key that is actually installed. I recommend using Belarc Advisor
(download it from
http://belarc.com/free_download.html, install it and run
it - print out the results for safe keeping) to find out what product key
was used to install your Windows XP and compare that with the information on
the product key sticker.
Although I could be wrong - you have not said if things don't work through
automatic updates, through the
http://windowsupdate.microsoft.com/ web page,
through individual download/install of updates (take the KB article #
(KB######) and visit the corresponding web page for that # -
http://support.microsoft.com/kb/###### - then, if given a choice - visit the
page for IT Professionals and find the download of the update executable for
your OS/sitiuation - download it and try to install it individually) or all
three fail...
Other things to consider - make sure you do not have Spybot Search and
Destroy installed at this time (uninstall it completely and reboot if you
do - easiest solution - you probably need to upgrade to the latest release
anyway.
http://safer-networking.org/en/mirrors/index.html (1.51) *grin*)
Also - sometimes the antivirus application you run can interfere (or so I
have seen on these boards...) When you try to scan for updates next time -
temporarily turn off the real-time protection (and don't do any random
surfing of the Internet) while you scan and attempt to install the updates -
then turn back on the real-time protection.
You may want to post the last 25-50 lines of your
%systemroot%\WindowsUpdate.log file. Start button --> RUN --> type in :
%systemroot%\WindowsUpdate.log --> click OK.. That should bring up the
notepad application with the contents of the WindowsUpdate.log displayed.
You can copy and paste the final 25 to 50 lines into a response.
In the end... you may need to go to the source:
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Similar Threads
Linear Mode
