Able to Download Updates, but FAILED Install

I'm having a most urgent need for an update. I haven't been able to update
any WU since June of 2004 - the last update I did was Security Update for
DirectX 9.0 (KB839643). My next attempt to update was the BITS 2.0
(KB842773). I got the error that it down loaded, but was undate to install,
with the error code "Error Code: 80070426". That BITS update was required to
be installed for me to receive future WU's. I didn't know this.. so I've
been going since June of last year with NO updates.. My system has MANY
security holes, and they've been very badly infected now. I have bought
Virus removers, but I absolutely need these updates to prevent future
infections.

I've been able to down load the file from MS's site for KB842773, and
installed in manually last night. This was good b/c now I was able to see the
19 critical updates I've missed since June. Low and behold, I down load
those, and they also failed to install. So I tryeded to uninstall the
KB842773, and then reinstalling it using WU, and failed as described above.

Any work arounds or solutions? I've tryed everything I can think of, and
seatched the KB - to find nothing like this (Since my KB problem is from last
June )

"Kurtas Balczak",

I am terribly sorry you have run into all of these difficulties. I want to
help. We need a little more information. Would you mind running through an
attempted installation on the Windows Update website and sending us back the
results? Here's how:

On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

Sincerely,

Pat Walters [MSFT]


"Kurtas Balczak" <Kurtas > wrote in message
news:B800063B-2325-4729-9DB8-...
> I'm having a most urgent need for an update. I haven't been able to update
> any WU since June of 2004 - the last update I did was Security Update for
> DirectX 9.0 (KB839643). My next attempt to update was the BITS 2.0
> (KB842773). I got the error that it down loaded, but was undate to
install,
> with the error code "Error Code: 80070426". That BITS update was required
to
> be installed for me to receive future WU's. I didn't know this.. so I've
> been going since June of last year with NO updates.. My system has MANY
> security holes, and they've been very badly infected now. I have bought
> Virus removers, but I absolutely need these updates to prevent future
> infections.
>
> I've been able to down load the file from MS's site for KB842773, and
> installed in manually last night. This was good b/c now I was able to see
the
> 19 critical updates I've missed since June. Low and behold, I down load
> those, and they also failed to install. So I tryeded to uninstall the
> KB842773, and then reinstalling it using WU, and failed as described
above.
>
> Any work arounds or solutions? I've tryed everything I can think of, and
> seatched the KB - to find nothing like this (Since my KB problem is from
last
> June )