Access to User Accounts

I'm trying to help a friend with a problem on her computer. To help
her I need access to the user accounts. On my machine (Home Premium)
I can go to Administrative Tools > Computer Management > Local Users
and Groups > Users and reach the list of user accounts. When she goes
to Administrative Tools > Computer Management on her machine (Home
Basic) there is no "Local Users and Groups" -- strike #1

On my machine I can go to Control Panel > User Accounts and find the
list of some (not all) user accounts. When she goes to Control Panel
there is no "User Accounts". There's a folder with a similar name but
it doesn't have a list of user accounts in it -- -- strike #2

On my machine I can Run "control userpasswords2" and get a Window
named "User Accounts" with a list of the accounts. When she does
this, something odd happens that ends her up at the command line, but
it does not display the "User Accounts" window that I get -- strike
#3, I'm out. That's all I know to do.

Why can't she get a list of users? Does it have something to do with
a difference between Home Basic and Home Premium? Whatever it is, how
do I overcome this?

jim

jim evans wrote:
> I'm trying to help a friend with a problem on her computer. To help
> her I need access to the user accounts. On my machine (Home Premium)
> I can go to Administrative Tools > Computer Management > Local Users
> and Groups > Users and reach the list of user accounts. When she goes
> to Administrative Tools > Computer Management on her machine (Home
> Basic) there is no "Local Users and Groups" -- strike #1
>
> On my machine I can go to Control Panel > User Accounts and find the
> list of some (not all) user accounts. When she goes to Control Panel
> there is no "User Accounts". There's a folder with a similar name but
> it doesn't have a list of user accounts in it -- -- strike #2
>
> On my machine I can Run "control userpasswords2" and get a Window
> named "User Accounts" with a list of the accounts. When she does
> this, something odd happens that ends her up at the command line, but
> it does not display the "User Accounts" window that I get -- strike
> #3, I'm out. That's all I know to do.
>
> Why can't she get a list of users? Does it have something to do with
> a difference between Home Basic and Home Premium? Whatever it is, how
> do I overcome this?
>
> jim

Dunno, exactly, but you might Google "Enable Administrator Account".
This will show you how to enable the real admin account, plus other
things related to user account management.

Q

Hi Jim,

#1 is because you have a version that has the local user snap-in
(lusrmgr.msc) and she does not. Home versions do not offer that tool, only
business, enterprise, and ultimate do. The other 2 are because there is some
malware on her system interfering with this control.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"jim evans" <> wrote in message
news:...
> I'm trying to help a friend with a problem on her computer. To help
> her I need access to the user accounts. On my machine (Home Premium)
> I can go to Administrative Tools > Computer Management > Local Users
> and Groups > Users and reach the list of user accounts. When she goes
> to Administrative Tools > Computer Management on her machine (Home
> Basic) there is no "Local Users and Groups" -- strike #1
>
> On my machine I can go to Control Panel > User Accounts and find the
> list of some (not all) user accounts. When she goes to Control Panel
> there is no "User Accounts". There's a folder with a similar name but
> it doesn't have a list of user accounts in it -- -- strike #2
>
> On my machine I can Run "control userpasswords2" and get a Window
> named "User Accounts" with a list of the accounts. When she does
> this, something odd happens that ends her up at the command line, but
> it does not display the "User Accounts" window that I get -- strike
> #3, I'm out. That's all I know to do.
>
> Why can't she get a list of users? Does it have something to do with
> a difference between Home Basic and Home Premium? Whatever it is, how
> do I overcome this?
>
> jim

On Mon, 1 Sep 2008 21:39:46 -0400, "Rick Rogers" <>
wrote:

>Hi Jim,
>
>#1 is because you have a version that has the local user snap-in
>(lusrmgr.msc) and she does not. Home versions do not offer that tool, only
>business, enterprise, and ultimate do.

That may be partially correct, but it can't be entirely correct. I
have Home Premium and it has the all of the features I mentioned in my
OP.

jim

"jim evans" <> wrote in message
news:...
> On Mon, 1 Sep 2008 21:39:46 -0400, "Rick Rogers" <>
> wrote:
>
>>Hi Jim,
>>
>>#1 is because you have a version that has the local user snap-in
>>(lusrmgr.msc) and she does not. Home versions do not offer that tool, only
>>business, enterprise, and ultimate do.
>
> That may be partially correct, but it can't be entirely correct. I
> have Home Premium and it has the all of the features I mentioned in my
> OP.
>
> jim


Interesting. I also have Home Premium and I do NOT have Administrative Tools
> Computer Management > Local Users
and Groups > Users. You either do NOT have Home Premium, or, if you did an
upgrade from some version of XP that HAS that snap-in, it has hung over.

On Tue, 2 Sep 2008 18:49:10 +0100, "Gordon"
<> wrote:

>"jim evans" <> wrote in message
>news:.. .
>> On Mon, 1 Sep 2008 21:39:46 -0400, "Rick Rogers" <>
>> wrote:
>>
>>>Hi Jim,
>>>
>>>#1 is because you have a version that has the local user snap-in
>>>(lusrmgr.msc) and she does not. Home versions do not offer that tool, only
>>>business, enterprise, and ultimate do.
>>
>> That may be partially correct, but it can't be entirely correct. I
>> have Home Premium and it has the all of the features I mentioned in my
>> OP.
>>
>> jim
>
>
>Interesting. I also have Home Premium and I do NOT have Administrative Tools
> > Computer Management > Local Users
>and Groups > Users. You either do NOT have Home Premium, or, if you did an
>upgrade from some version of XP that HAS that snap-in, it has hung over.

Well, I paid for Home Premium, it says in properties it's Home Premium
and it came on the computer -- it is not an upgrade.

jim

"jim evans" <> wrote in message
news:...
> On Tue, 2 Sep 2008 18:49:10 +0100, "Gordon"
> <> wrote:
>
>>"jim evans" <> wrote in message
>>news:. ..
>>> On Mon, 1 Sep 2008 21:39:46 -0400, "Rick Rogers" <>
>>> wrote:
>>>
>>>>Hi Jim,
>>>>
>>>>#1 is because you have a version that has the local user snap-in
>>>>(lusrmgr.msc) and she does not. Home versions do not offer that tool,
>>>>only
>>>>business, enterprise, and ultimate do.
>>>
>>> That may be partially correct, but it can't be entirely correct. I
>>> have Home Premium and it has the all of the features I mentioned in my
>>> OP.
>>>
>>> jim
>>
>>
>>Interesting. I also have Home Premium and I do NOT have Administrative
>>Tools
>> > Computer Management > Local Users
>>and Groups > Users. You either do NOT have Home Premium, or, if you did an
>>upgrade from some version of XP that HAS that snap-in, it has hung over.
>
> Well, I paid for Home Premium, it says in properties it's Home Premium
> and it came on the computer -- it is not an upgrade.
>
> jim


Well then I do not know why you have that snap-in. It is very definitely NOT
included in Home Premium.