"Accounts" Column missing details

Hi all,

I have a number of e-mail accounts in my Windows Mail so I have set up the
software to display the Accounts column so I can clearly display which
account the e-mail belongs to when it arrived in my inbox.

Something interesting has happened in the past two or three weeks where that
incoming e-mails fail to display which account.

Investigating this further, when the e-mail arrives into the inbox, it
initially displays which account it came from then the e-mail flashes off
and then just as quickly it returns however the accounts section is missing.

I have tried the obvious where that I close the accounts columns, restart
Windows mail but nothing.

Has anyone an idea of this anomaly?

Kindest Regards

Some antivirus programs will strip that account information.
Which antivirus are you running? Some of them are not fully
compatible with Windows Mail.

--
Gary VanderMolen, MS-MVP (Mail)


"Captain Apollo" <> wrote in message news:6D9F4ECA-7409-44DA-95EA-...
> Hi all,
>
> I have a number of e-mail accounts in my Windows Mail so I have set up the software to display the Accounts column so I can
> clearly display which account the e-mail belongs to when it arrived in my inbox.
>
> Something interesting has happened in the past two or three weeks where that incoming e-mails fail to display which account.
>
> Investigating this further, when the e-mail arrives into the inbox, it initially displays which account it came from then the
> e-mail flashes off and then just as quickly it returns however the accounts section is missing.
>
> I have tried the obvious where that I close the accounts columns, restart Windows mail but nothing.
>
> Has anyone an idea of this anomaly?
>
> Kindest Regards

Trend Internet Security 2009.

"Gary VanderMolen" <> wrote in message
news:...
> Some antivirus programs will strip that account information.
> Which antivirus are you running? Some of them are not fully
> compatible with Windows Mail.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Captain Apollo" <> wrote in message
> news:6D9F4ECA-7409-44DA-95EA-...
>> Hi all,
>>
>> I have a number of e-mail accounts in my Windows Mail so I have set up
>> the software to display the Accounts column so I can clearly display
>> which account the e-mail belongs to when it arrived in my inbox.
>>
>> Something interesting has happened in the past two or three weeks where
>> that incoming e-mails fail to display which account.
>>
>> Investigating this further, when the e-mail arrives into the inbox, it
>> initially displays which account it came from then the e-mail flashes off
>> and then just as quickly it returns however the accounts section is
>> missing.
>>
>> I have tried the obvious where that I close the accounts columns, restart
>> Windows mail but nothing.
>>
>> Has anyone an idea of this anomaly?
>>
>> Kindest Regards
>
>

Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Captain Apollo" <> wrote in message news:...
> Trend Internet Security 2009.
>
> "Gary VanderMolen" <> wrote in message news:...
>> Some antivirus programs will strip that account information.
>> Which antivirus are you running? Some of them are not fully
>> compatible with Windows Mail.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Captain Apollo" <> wrote in message news:6D9F4ECA-7409-44DA-95EA-...
>>> Hi all,
>>>
>>> I have a number of e-mail accounts in my Windows Mail so I have set up the software to display the Accounts column so I can
>>> clearly display which account the e-mail belongs to when it arrived in my inbox.
>>>
>>> Something interesting has happened in the past two or three weeks where that incoming e-mails fail to display which account.
>>>
>>> Investigating this further, when the e-mail arrives into the inbox, it initially displays which account it came from then the
>>> e-mail flashes off and then just as quickly it returns however the accounts section is missing.
>>>
>>> I have tried the obvious where that I close the accounts columns, restart Windows mail but nothing.
>>>
>>> Has anyone an idea of this anomaly?
>>>
>>> Kindest Regards
>>
>>
>

Switching off my a-v email scanning makes no difference in WM or WLM
The Account Column doesn't display the account. It's therefore quit
difficult for me to believe this isn't a WM/WLM issue and actuall
nothing to do with the a-v. Why do a-vs strip account info anyway i
this is what really happens

--
Griffi
Posted via http://www.vistaheads.co

Which AV is it? For some, switching off email scanning is not sufficient.
Also, any messages already downloaded will not regain their account
information once it is stripped. We don't know why some AVs cause this
to happen, but from my experience with supporting Windows Mail users
for the past 25 months, it does happen. It doesn't happen when using
an AV that is fully compatible with Window Mail, which should tell you
that it's not a WM-caused issue.

--
Gary VanderMolen, MS-MVP (Mail)


"Griffin" <> wrote in message news:...
>
> Switching off my a-v email scanning makes no difference in WM or WLM.
> The Account Column doesn't display the account. It's therefore quite
> difficult for me to believe this isn't a WM/WLM issue and actually
> nothing to do with the a-v. Why do a-vs strip account info anyway if
> this is what really happens?
>
>
> --
> Griffin
> Posted via http://www.vistaheads.com
>

Gary VanderMolen;1205114 Wrote:
> Which AV is it? For some, switching off email scanning is no
> sufficient
> Also, any messages already downloaded will not regain their accoun
> information once it is stripped. We don't know why some AVs cause thi
> to happen, but from my experience with supporting Windows Mail user
> for the past 25 months, it does happen. It doesn't happen when usin
> an AV that is fully compatible with Window Mail, which should tell yo
> that it's not a WM-caused issue
>
> --
> Gary VanderMolen, MS-MVP (Mail
>
>
> &quot;Griffin&quot; <> wrot
> in message news:..
> >
> > Switching off my a-v email scanning makes no difference in WM or WLM
> > The Account Column doesn't display the account. It's therefore quit
> > difficult for me to believe this isn't a WM/WLM issue and actuall
> > nothing to do with the a-v. Why do a-vs strip account info anyway i
> > this is what really happens
> >
> >
> > --
> > Griffi
> > Posted via http://www.vistaheads.co
>

I've now tried importing the old store folders into other mail clients
with no a-v active. None of them show anything in the account column
Therefore I am coming to the conclusion the problem lies in the "copy
of the original store folders rather than the new mail clients. Th
accounts show properly within Outlook Express on the old computer an
the Storage Folder is just copied in its entirity to the new machine.
suspect if MS had kept OE as an option for Vista none of thi
timewasting nightmare would happen

--
Griffi
Posted via http://www.vistaheads.co

Griffin wrote :
"I've now tried importing the old store folders into other mail clients,
with no a-v active. None of them show anything in the account column."

I have experienced the same problem when importing all my messages from OE
into Windows Mail : the account column had no info...
This is annoying when I go back to an old message to answer a certain person
: the answer comes from my DEFAULT mail account, not from the account that
received the original message from that person. I must then change the
"from" account manually, or risk some diplomatic hazard from mixing up
private and pro accounts! :-(

--
Alain, Paris, France

I didn't realize you were talking about imported messages.
The account information is never preserved for imported messages.

My previous comment applies to emails actually received by that client.

--
Gary VanderMolen, MS-MVP (Mail)


"Griffin" <> wrote in message news:...
>
> Gary VanderMolen;1205114 Wrote:
>> Which AV is it? For some, switching off email scanning is not
>> sufficient.
>> Also, any messages already downloaded will not regain their account
>> information once it is stripped. We don't know why some AVs cause this
>> to happen, but from my experience with supporting Windows Mail users
>> for the past 25 months, it does happen. It doesn't happen when using
>> an AV that is fully compatible with Window Mail, which should tell you
>> that it's not a WM-caused issue.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> &quot;Griffin&quot; <> wrote
>> in message news:...
>> >
>> > Switching off my a-v email scanning makes no difference in WM or WLM.
>> > The Account Column doesn't display the account. It's therefore quite
>> > difficult for me to believe this isn't a WM/WLM issue and actually
>> > nothing to do with the a-v. Why do a-vs strip account info anyway if
>> > this is what really happens?
>> >
>> >
>> > --
>> > Griffin
>> > Posted via http://www.vistaheads.com
>> >
>
> I've now tried importing the old store folders into other mail clients,
> with no a-v active. None of them show anything in the account column.
> Therefore I am coming to the conclusion the problem lies in the "copy"
> of the original store folders rather than the new mail clients. The
> accounts show properly within Outlook Express on the old computer and
> the Storage Folder is just copied in its entirity to the new machine. I
> suspect if MS had kept OE as an option for Vista none of this
> timewasting nightmare would happen.
>
>
> --
> Griffin
> Posted via http://www.vistaheads.com
>

Gary VanderMolen;1208836 Wrote:
> I didn't realize you were talking about imported messages
> The account information is never preserved for imported messages
>
> My previous comment applies to emails actually received by that client
>
> --
> Gary VanderMolen, MS-MVP (Mail

Whyever not? The accounts information is vital to me.

Seems like no mail clients think this info matters. How bizarre

Thanks anyway

--
Griffi
Posted via http://www.vistaheads.co