That's not normal at all. I recently re-activated my wife's Vista software
due to a reinstall and the process was painless and took about five minutes.
After putting in the last block of numbers you should have been transferred
to a live operator.
--
Richard G. Harper [MVP Shell/User]
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"Hekimpd" <> wrote in message
news:CDF61DB0-9A63-49DF-AFD4-...
> I've done that to be honest, and when I was on the line, after telling the
> prompt the last block of numbers in 9, it disconnected me. I'll give it
> another shot and see what happens. Thank you for the quick response.