Active Sync install problems

I would to inform all those who had problems installing Active Sync 3.8/3.7
that you should cut your losses and install 4.0. I too tried everything
under the posted: deleting zero byte inf files, moving the unpacked files to
another folder - you name it tried. Then I saw that 4.0 was released; I
downloaded it, installed it - no problems. I noticed that install was a
setup.exe/msi instead of a self-extracting cab files which always cause
problems.

If you have any questions or comments let me know. Have fun

Vishal,

First, I would remove all Active Sync - MS likes to start anew sometimes.
Yes, when you instsall AS do no have the device in the cradle. next verify
your usb drivers are install correctly and that XP is not reporting any
errors. Make sure also that in yoru hardware list that you see Windows
CE(Pocket PC) USB Devices. Without that you're never going to get anywhere.
After verifying those items I would then install version 4. From what've
read and seen so far with the limited rollout in my office, is that it is a
lot more stable.

Have fun
<> wrote in message
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> Hi Matt,
>
> I have been having problems with ActiveSync.
> When I got the PocketPC, it got connected very well, for about 2 days.
> After that, it has not been connecting. I am not what went wrong.
> These days when I connect the cradle's USB cable to the PC, it does not
> connect. ActiveSync shows its error message "The device could not be
> connected". Also, the PocketPC does show "Connecting to 'USB", which it
> did not show the first two days.
>
> I read on some of the forums and microsoft help that, if the PC is
> started while the USB cable of the cradle is attached to the PC, some
> WindowsXP specific USB drivers get assigned for this device type during
> start up. Since this happens before ActiveSync has actually come up,
> ActiveSync never gets hold of the device that is attached to this USB
> port.
>
> Do you know how can repair this thing? I have not done a reset on the
> Pocket PC since I don't know what happens if we press the "Reset" for a
> long time.
>
> Can you help me here?
>
> Thanks much in advance.
>
> Vishal
>