active x error

i cannot install windows update b/c "active x settings".
how do i solve this problem?

thanks!

Jack,

Try the following suggestions:

Suggestion 1:

Clearing Internet Explorer cache:

1. Click Tools > Internet Options
2. In the "Temporary Internet Files" section, click "Delete Cookies"
3. Click "Delete Files" click "Delete all offline content" click OK
4. In the "History" section, click "Clear History".
5. Click "OK".

Suggestions 2:

1) Open Internet Explorer
2) Select Tools > Internet Options
3) Select Security Tab
4) Highlight "Internet" and Click "Custom Level"
5) Under "ActiveX controls and Plugins" Verify the following:

Download signed ActiveX controls = Prompt
Download unsigned ActiveX controls = Disabled
Initialize and script ActiveX controls not marked as safe = Disabled
Run ActiveX controls and Plugins = Enabled
Script ActiveX controls marked safe for scripting = Enabled

Suggestions 3:

Add the following Trusted Sites:

1. Open Internet Explorer.
2. Click "Tools," and then click "Internet Options."
3. Click "Security."
4. Click the Trusted Sites icon.
5. Click "Sites."
6. Clear the check box "Require server verification (httpsfor all sites in
this zone."
7. Add all four sites.
http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com
https://a248.e.akamai.net

Suggestions 4:

Register the following system files:

Start > Run
Type "regsvr32 softpub.dll" (without quotes)
Press ok.
Should receive a succeeded message.

Repeat above steps for:
wintrust.dll
initpki.dll
dssenh.dll
gpkcsp.dll
sccbase.dll
slbcsp.dll
cryptdlg.dll


Also please disable any web enhancement/accelerator programs before
accessing the site.
Here's a KB link with a list of some programs known to intercept Windows
Update.
http://support.microsoft.com/default...b;en-us;241234



Thanks,
Lucy [MS]

This posting is provided "AS IS" with no warranties, and confers no rights.


"jack" <> wrote in message
news:101401c3825a$b16cc930$...
> i cannot install windows update b/c "active x settings".
> how do i solve this problem?
>
> thanks!