activesync 3.7.1 and outlook 2003 - inbox sync errors

Hi,

I could really use someone's help. I have a Dell Axim x3. I have
Activesync 3.7.1 and Outlook 2003 installed on a Windows XP laptop. Outlook
2003 is running on the laptop with Exchange 5.5 servers. My problem is when
I am syncing I get the following errors:

WCESMgr.exe Application Error
The instruction at "0x77f580db" referenced memory at 0x0000000". The
memory could not be written.

WCESMgr.exe Application Error
The instruction at "0x77f82e87" referenced memory at "0xfffffff8". The
memory could not be written.

After a few google searches I found a couple of recommendations...like
making sure Outlook is installed before Activesync, make sure you have
Collaboration Data Objects selected in your Office installation, and to run
a detect and repair on Outlook. I've tried all of that.

I have also uninstalled and reinstalled Activesync, removed the data from
the Axim and resynced.

The errors only come up when syncing the inbox. I turn off inbox in
Activesync....I get no errors. I have looked at the WCESMGR.log and
WCESCOMM.log (attached) and don't see anything in there that really explains
what is going on. I think it has something to do with emails that have
attachments on them. But not all attachments have a problem and it is not
consistent. So I am asking for any help that anyone can provide!!!
THANKS!!!!

Jenny Socha

On Wed, 10 Nov 2004 13:16:59 -0600, "Jenny Socha" <>
wrote:

>Hi,
>
>I could really use someone's help. I have a Dell Axim x3. I have
>Activesync 3.7.1 and Outlook 2003 installed on a Windows XP laptop. Outlook
>2003 is running on the laptop with Exchange 5.5 servers. My problem is when
>I am syncing I get the following errors:
>
>WCESMgr.exe Application Error
>The instruction at "0x77f580db" referenced memory at 0x0000000". The
>memory could not be written.
>
>WCESMgr.exe Application Error
>The instruction at "0x77f82e87" referenced memory at "0xfffffff8". The
>memory could not be written.
>
>After a few google searches I found a couple of recommendations...like
>making sure Outlook is installed before Activesync, make sure you have
>Collaboration Data Objects selected in your Office installation, and to run
>a detect and repair on Outlook. I've tried all of that.
>
>I have also uninstalled and reinstalled Activesync, removed the data from
>the Axim and resynced.
>
>The errors only come up when syncing the inbox. I turn off inbox in
>Activesync....I get no errors. I have looked at the WCESMGR.log and
>WCESCOMM.log (attached) and don't see anything in there that really explains
>what is going on. I think it has something to do with emails that have
>attachments on them. But not all attachments have a problem and it is not
>consistent. So I am asking for any help that anyone can provide!!!
>THANKS!!!!

Are you running Outlook in Online or Caching mode? There are problems
when using Caching mode.

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

caching mode......I will try turning that off.


"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Wed, 10 Nov 2004 13:16:59 -0600, "Jenny Socha" <>
> wrote:
>
> >Hi,
> >
> >I could really use someone's help. I have a Dell Axim x3. I have
> >Activesync 3.7.1 and Outlook 2003 installed on a Windows XP laptop.
Outlook
> >2003 is running on the laptop with Exchange 5.5 servers. My problem is
when
> >I am syncing I get the following errors:
> >
> >WCESMgr.exe Application Error
> >The instruction at "0x77f580db" referenced memory at 0x0000000". The
> >memory could not be written.
> >
> >WCESMgr.exe Application Error
> >The instruction at "0x77f82e87" referenced memory at "0xfffffff8". The
> >memory could not be written.
> >
> >After a few google searches I found a couple of recommendations...like
> >making sure Outlook is installed before Activesync, make sure you have
> >Collaboration Data Objects selected in your Office installation, and to
run
> >a detect and repair on Outlook. I've tried all of that.
> >
> >I have also uninstalled and reinstalled Activesync, removed the data from
> >the Axim and resynced.
> >
> >The errors only come up when syncing the inbox. I turn off inbox in
> >Activesync....I get no errors. I have looked at the WCESMGR.log and
> >WCESCOMM.log (attached) and don't see anything in there that really
explains
> >what is going on. I think it has something to do with emails that have
> >attachments on them. But not all attachments have a problem and it is
not
> >consistent. So I am asking for any help that anyone can provide!!!
> >THANKS!!!!
>
> Are you running Outlook in Online or Caching mode? There are problems
> when using Caching mode.
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.