ActiveSync 3.8 cannot connect to iPAQ.

Since I last contacted you in early November I have not had any problems
connecting and sychronizing my iPAQ 3850. However, a couple of days ago I get
"your device was not connected" and I have spent the time since then trying
to get it to work again. I have reinstalled ActiveSync about a dozen times,
deleted temp files, tried safe mode, rebooting many times, checked the
registry and everything else you have suggested in the past. I have tried a
completely clean install and lost the partnership in the process, which I
cannot get back. I believe my install is OK at the moment and suspect the USB
connection - I am guessing.

When I run ActiveSync after the completed install I get "your device was not
connected" and no partnerships, but I also get "USB is available". When I
connect my iPAQ to the PC via the USB cable there is a double beep, which I
had when it was working properly. However, the device does not show up in the
"safely remove hardware" dialog (not even as an unknown). Device Manager does
show the device under "Windows CE USB Devices" as "Compaq iPAQ USB Sync". I
am not sure if this is correct as I believe it was under Universal Serial Bus
controllers before (although I am not certain). To me it appears as though
there should be a connection, but I cannot get the icon to turn green. I am
obviously missing something. Does anyone have any ideas?

Hi Dave,

Are you running any firewall software? From the way you describe, it appears
the driver is getting installed correctly. I assume you are referring to Win
XP here. However, some application appears to be blocking the connection.
Did you perform any new updates or install new software prior to this issue?

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"Dave Smith" <> wrote in message
news:ADDB2952-FB5C-4C2E-95B4-...
> Since I last contacted you in early November I have not had any problems
> connecting and sychronizing my iPAQ 3850. However, a couple of days ago I
> get
> "your device was not connected" and I have spent the time since then
> trying
> to get it to work again. I have reinstalled ActiveSync about a dozen
> times,
> deleted temp files, tried safe mode, rebooting many times, checked the
> registry and everything else you have suggested in the past. I have tried
> a
> completely clean install and lost the partnership in the process, which I
> cannot get back. I believe my install is OK at the moment and suspect the
> USB
> connection - I am guessing.
>
> When I run ActiveSync after the completed install I get "your device was
> not
> connected" and no partnerships, but I also get "USB is available". When I
> connect my iPAQ to the PC via the USB cable there is a double beep, which
> I
> had when it was working properly. However, the device does not show up in
> the
> "safely remove hardware" dialog (not even as an unknown). Device Manager
> does
> show the device under "Windows CE USB Devices" as "Compaq iPAQ USB Sync".
> I
> am not sure if this is correct as I believe it was under Universal Serial
> Bus
> controllers before (although I am not certain). To me it appears as though
> there should be a connection, but I cannot get the icon to turn green. I
> am
> obviously missing something. Does anyone have any ideas?

Hi Raj.

Yes, I am running XP Media Edition. I have Norton Internet Security
installed, but I did confirm that it was still setup to allow ActiveSync to
operate per the instructions that I received viathe Windows Mobile Site.
However, just to be sure, I turned off all my security while I tried to
connect but was still unable to do so. There was a Microsoft update about the
same time, but I am not sure if it was before or after I started having the
problem. I did try other USB ports on my PC and I am getting the message
after I try to connect (without success) saying: "Your mobile device has not
setup a connection with this computer. To setup a connection, start
ActiveSync and follow the on-screen instructions." Which of course is what I
had already done. I do find it strange that my Device Manager indicates that
I do have a connection, but the Safe Hardware Removal dialog does not show
the connection. I seem to remember that it did show up before I had this
problem.

Dave.

"Raj Pillai" wrote:

> Hi Dave,
>
> Are you running any firewall software? From the way you describe, it appears
> the driver is getting installed correctly. I assume you are referring to Win
> XP here. However, some application appears to be blocking the connection.
> Did you perform any new updates or install new software prior to this issue?
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
>
> "Dave Smith" <> wrote in message
> news:ADDB2952-FB5C-4C2E-95B4-...
> > Since I last contacted you in early November I have not had any problems
> > connecting and sychronizing my iPAQ 3850. However, a couple of days ago I
> > get
> > "your device was not connected" and I have spent the time since then
> > trying
> > to get it to work again. I have reinstalled ActiveSync about a dozen
> > times,
> > deleted temp files, tried safe mode, rebooting many times, checked the
> > registry and everything else you have suggested in the past. I have tried
> > a
> > completely clean install and lost the partnership in the process, which I
> > cannot get back. I believe my install is OK at the moment and suspect the
> > USB
> > connection - I am guessing.
> >
> > When I run ActiveSync after the completed install I get "your device was
> > not
> > connected" and no partnerships, but I also get "USB is available". When I
> > connect my iPAQ to the PC via the USB cable there is a double beep, which
> > I
> > had when it was working properly. However, the device does not show up in
> > the
> > "safely remove hardware" dialog (not even as an unknown). Device Manager
> > does
> > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB Sync".
> > I
> > am not sure if this is correct as I believe it was under Universal Serial
> > Bus
> > controllers before (although I am not certain). To me it appears as though
> > there should be a connection, but I cannot get the icon to turn green. I
> > am
> > obviously missing something. Does anyone have any ideas?
>
>

Hi Raj,

I noticed that, although I have rapimgr.exe allowed on my Norton Internet
Security, this file does not exist in my Program Files\Microsoft ActiveSync
folder - or anywhere else on my desktop PC for that matter. Thinking it may
have been deleted to protect my PC (as I believe it has been known to cause
problems), I reinstalled ActiveSync 3.8. However, it is still not there.
Could you tell me if rapimgr.exe is necessary for ActiveSync v3.8 as I know
it was on earlier versions. Thank you.

Dave.

"Dave Smith" wrote:

> Hi Raj.
>
> Yes, I am running XP Media Edition. I have Norton Internet Security
> installed, but I did confirm that it was still setup to allow ActiveSync to
> operate per the instructions that I received viathe Windows Mobile Site.
> However, just to be sure, I turned off all my security while I tried to
> connect but was still unable to do so. There was a Microsoft update about the
> same time, but I am not sure if it was before or after I started having the
> problem. I did try other USB ports on my PC and I am getting the message
> after I try to connect (without success) saying: "Your mobile device has not
> setup a connection with this computer. To setup a connection, start
> ActiveSync and follow the on-screen instructions." Which of course is what I
> had already done. I do find it strange that my Device Manager indicates that
> I do have a connection, but the Safe Hardware Removal dialog does not show
> the connection. I seem to remember that it did show up before I had this
> problem.
>
> Dave.
>
> "Raj Pillai" wrote:
>
> > Hi Dave,
> >
> > Are you running any firewall software? From the way you describe, it appears
> > the driver is getting installed correctly. I assume you are referring to Win
> > XP here. However, some application appears to be blocking the connection.
> > Did you perform any new updates or install new software prior to this issue?
> >
> > --
> > Regards,
> > Raj Pillai
> > Microsoft MVP - Mobile Devices
> > http://www.pocketpcfaq.com/raj
> >
> >
> >
> > "Dave Smith" <> wrote in message
> > news:ADDB2952-FB5C-4C2E-95B4-...
> > > Since I last contacted you in early November I have not had any problems
> > > connecting and sychronizing my iPAQ 3850. However, a couple of days ago I
> > > get
> > > "your device was not connected" and I have spent the time since then
> > > trying
> > > to get it to work again. I have reinstalled ActiveSync about a dozen
> > > times,
> > > deleted temp files, tried safe mode, rebooting many times, checked the
> > > registry and everything else you have suggested in the past. I have tried
> > > a
> > > completely clean install and lost the partnership in the process, which I
> > > cannot get back. I believe my install is OK at the moment and suspect the
> > > USB
> > > connection - I am guessing.
> > >
> > > When I run ActiveSync after the completed install I get "your device was
> > > not
> > > connected" and no partnerships, but I also get "USB is available". When I
> > > connect my iPAQ to the PC via the USB cable there is a double beep, which
> > > I
> > > had when it was working properly. However, the device does not show up in
> > > the
> > > "safely remove hardware" dialog (not even as an unknown). Device Manager
> > > does
> > > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB Sync".
> > > I
> > > am not sure if this is correct as I believe it was under Universal Serial
> > > Bus
> > > controllers before (although I am not certain). To me it appears as though
> > > there should be a connection, but I cannot get the icon to turn green. I
> > > am
> > > obviously missing something. Does anyone have any ideas?
> >
> >

Hi again Raj,

I thought I would give you a bit more information by sending you part of my
WCESCOMM.LOG hoping that it will help solve my problem. The key may be the
reference to Event 32772 and the fact that DTR = 0 closing the device. Also,
I am not sure why it is trying to open device COM3 as I have this unchecked
in ActiveSync.

WCESCOMM.LOG

12/14/2008 13:59:45.126 - USB: Event 32768, name
\\?\USB#Vid_049f&Pid_0003#5&226425fa&0&5#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
12/14/2008 13:59:45.126 - USB: Device Arrival notification
12/14/2008 13:59:45.126 - UsbComm: Open device <USB>.
12/14/2008 13:59:45.126 - UsbComm: Change DTR to 1.
12/14/2008 13:59:45.126 - Serial: Starting device detection at 115200.
12/14/2008 13:59:45.627 - UsbComm: Change DTR to 1.
12/14/2008 14:02:24.388 - ConnectWizard: User started Connection Wizard.
12/14/2008 14:02:24.888 - UsbComm: Change DTR to 0.
12/14/2008 14:02:24.888 - UsbComm: Change DTR to 0.
12/14/2008 14:02:24.888 - UsbComm: Closed device.
12/14/2008 14:02:24.935 - USB: Event 32772, name
\\?\USB#Vid_049f&Pid_0003#5&226425fa&0&5#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
12/14/2008 14:02:24.935 - USB: Device Remove Complete notification
12/14/2008 14:02:27.373 - Start scan for serial devices.
12/14/2008 14:02:27.373 - COM1 - Not installed.
12/14/2008 14:02:27.373 - COM2 - Not installed.
12/14/2008 14:02:27.373 - COM3 - Busy.
12/14/2008 14:02:27.373 - End scan for serial devices.
12/14/2008 14:02:31.780 - ConnectWizard: Failed to find device.
12/14/2008 14:02:31.796 - Proxy: failure to open device 'COM3', error 32.
12/14/2008 14:02:31.796 - ConnectWizard: Connection Wizard ended.

Dave.

"Dave Smith" wrote:

> Hi Raj,
>
> I noticed that, although I have rapimgr.exe allowed on my Norton Internet
> Security, this file does not exist in my Program Files\Microsoft ActiveSync
> folder - or anywhere else on my desktop PC for that matter. Thinking it may
> have been deleted to protect my PC (as I believe it has been known to cause
> problems), I reinstalled ActiveSync 3.8. However, it is still not there.
> Could you tell me if rapimgr.exe is necessary for ActiveSync v3.8 as I know
> it was on earlier versions. Thank you.
>
> Dave.
>
> "Dave Smith" wrote:
>
> > Hi Raj.
> >
> > Yes, I am running XP Media Edition. I have Norton Internet Security
> > installed, but I did confirm that it was still setup to allow ActiveSync to
> > operate per the instructions that I received viathe Windows Mobile Site.
> > However, just to be sure, I turned off all my security while I tried to
> > connect but was still unable to do so. There was a Microsoft update about the
> > same time, but I am not sure if it was before or after I started having the
> > problem. I did try other USB ports on my PC and I am getting the message
> > after I try to connect (without success) saying: "Your mobile device has not
> > setup a connection with this computer. To setup a connection, start
> > ActiveSync and follow the on-screen instructions." Which of course is what I
> > had already done. I do find it strange that my Device Manager indicates that
> > I do have a connection, but the Safe Hardware Removal dialog does not show
> > the connection. I seem to remember that it did show up before I had this
> > problem.
> >
> > Dave.
> >
> > "Raj Pillai" wrote:
> >
> > > Hi Dave,
> > >
> > > Are you running any firewall software? From the way you describe, it appears
> > > the driver is getting installed correctly. I assume you are referring to Win
> > > XP here. However, some application appears to be blocking the connection.
> > > Did you perform any new updates or install new software prior to this issue?
> > >
> > > --
> > > Regards,
> > > Raj Pillai
> > > Microsoft MVP - Mobile Devices
> > > http://www.pocketpcfaq.com/raj
> > >
> > >
> > >
> > > "Dave Smith" <> wrote in message
> > > news:ADDB2952-FB5C-4C2E-95B4-...
> > > > Since I last contacted you in early November I have not had any problems
> > > > connecting and sychronizing my iPAQ 3850. However, a couple of days ago I
> > > > get
> > > > "your device was not connected" and I have spent the time since then
> > > > trying
> > > > to get it to work again. I have reinstalled ActiveSync about a dozen
> > > > times,
> > > > deleted temp files, tried safe mode, rebooting many times, checked the
> > > > registry and everything else you have suggested in the past. I have tried
> > > > a
> > > > completely clean install and lost the partnership in the process, which I
> > > > cannot get back. I believe my install is OK at the moment and suspect the
> > > > USB
> > > > connection - I am guessing.
> > > >
> > > > When I run ActiveSync after the completed install I get "your device was
> > > > not
> > > > connected" and no partnerships, but I also get "USB is available". When I
> > > > connect my iPAQ to the PC via the USB cable there is a double beep, which
> > > > I
> > > > had when it was working properly. However, the device does not show up in
> > > > the
> > > > "safely remove hardware" dialog (not even as an unknown). Device Manager
> > > > does
> > > > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB Sync".
> > > > I
> > > > am not sure if this is correct as I believe it was under Universal Serial
> > > > Bus
> > > > controllers before (although I am not certain). To me it appears as though
> > > > there should be a connection, but I cannot get the icon to turn green. I
> > > > am
> > > > obviously missing something. Does anyone have any ideas?
> > >
> > >

Hi Dave,

Have you tried this - http://support.microsoft.com/kb/264693

I would also suggest try connecting to another PC as sometimes the
cable/connector might be faulty. That way, you can rule that possibility
out.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"Dave Smith" <> wrote in message
news:73E89F8A-7C38-440F-9853-...
> Hi Raj.
>
> Yes, I am running XP Media Edition. I have Norton Internet Security
> installed, but I did confirm that it was still setup to allow ActiveSync
> to
> operate per the instructions that I received viathe Windows Mobile Site.
> However, just to be sure, I turned off all my security while I tried to
> connect but was still unable to do so. There was a Microsoft update about
> the
> same time, but I am not sure if it was before or after I started having
> the
> problem. I did try other USB ports on my PC and I am getting the message
> after I try to connect (without success) saying: "Your mobile device has
> not
> setup a connection with this computer. To setup a connection, start
> ActiveSync and follow the on-screen instructions." Which of course is what
> I
> had already done. I do find it strange that my Device Manager indicates
> that
> I do have a connection, but the Safe Hardware Removal dialog does not show
> the connection. I seem to remember that it did show up before I had this
> problem.
>
> Dave.
>
> "Raj Pillai" wrote:
>
>> Hi Dave,
>>
>> Are you running any firewall software? From the way you describe, it
>> appears
>> the driver is getting installed correctly. I assume you are referring to
>> Win
>> XP here. However, some application appears to be blocking the connection.
>> Did you perform any new updates or install new software prior to this
>> issue?
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>>
>> "Dave Smith" <> wrote in message
>> news:ADDB2952-FB5C-4C2E-95B4-...
>> > Since I last contacted you in early November I have not had any
>> > problems
>> > connecting and sychronizing my iPAQ 3850. However, a couple of days ago
>> > I
>> > get
>> > "your device was not connected" and I have spent the time since then
>> > trying
>> > to get it to work again. I have reinstalled ActiveSync about a dozen
>> > times,
>> > deleted temp files, tried safe mode, rebooting many times, checked the
>> > registry and everything else you have suggested in the past. I have
>> > tried
>> > a
>> > completely clean install and lost the partnership in the process, which
>> > I
>> > cannot get back. I believe my install is OK at the moment and suspect
>> > the
>> > USB
>> > connection - I am guessing.
>> >
>> > When I run ActiveSync after the completed install I get "your device
>> > was
>> > not
>> > connected" and no partnerships, but I also get "USB is available". When
>> > I
>> > connect my iPAQ to the PC via the USB cable there is a double beep,
>> > which
>> > I
>> > had when it was working properly. However, the device does not show up
>> > in
>> > the
>> > "safely remove hardware" dialog (not even as an unknown). Device
>> > Manager
>> > does
>> > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB
>> > Sync".
>> > I
>> > am not sure if this is correct as I believe it was under Universal
>> > Serial
>> > Bus
>> > controllers before (although I am not certain). To me it appears as
>> > though
>> > there should be a connection, but I cannot get the icon to turn green.
>> > I
>> > am
>> > obviously missing something. Does anyone have any ideas?
>>
>>

Hi Dave,

If memory serves me right, rapimgr.exe came with ActiveSync 4.x versions. So
if you had installed one of those versions it might have got added to the
list.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"Dave Smith" <> wrote in message
news:ADC626B0-DB54-41E9-BFDE-...
> Hi Raj,
>
> I noticed that, although I have rapimgr.exe allowed on my Norton Internet
> Security, this file does not exist in my Program Files\Microsoft
> ActiveSync
> folder - or anywhere else on my desktop PC for that matter. Thinking it
> may
> have been deleted to protect my PC (as I believe it has been known to
> cause
> problems), I reinstalled ActiveSync 3.8. However, it is still not there.
> Could you tell me if rapimgr.exe is necessary for ActiveSync v3.8 as I
> know
> it was on earlier versions. Thank you.
>
> Dave.
>
> "Dave Smith" wrote:
>
>> Hi Raj.
>>
>> Yes, I am running XP Media Edition. I have Norton Internet Security
>> installed, but I did confirm that it was still setup to allow ActiveSync
>> to
>> operate per the instructions that I received viathe Windows Mobile Site.
>> However, just to be sure, I turned off all my security while I tried to
>> connect but was still unable to do so. There was a Microsoft update about
>> the
>> same time, but I am not sure if it was before or after I started having
>> the
>> problem. I did try other USB ports on my PC and I am getting the message
>> after I try to connect (without success) saying: "Your mobile device has
>> not
>> setup a connection with this computer. To setup a connection, start
>> ActiveSync and follow the on-screen instructions." Which of course is
>> what I
>> had already done. I do find it strange that my Device Manager indicates
>> that
>> I do have a connection, but the Safe Hardware Removal dialog does not
>> show
>> the connection. I seem to remember that it did show up before I had this
>> problem.
>>
>> Dave.
>>
>> "Raj Pillai" wrote:
>>
>> > Hi Dave,
>> >
>> > Are you running any firewall software? From the way you describe, it
>> > appears
>> > the driver is getting installed correctly. I assume you are referring
>> > to Win
>> > XP here. However, some application appears to be blocking the
>> > connection.
>> > Did you perform any new updates or install new software prior to this
>> > issue?
>> >
>> > --
>> > Regards,
>> > Raj Pillai
>> > Microsoft MVP - Mobile Devices
>> > http://www.pocketpcfaq.com/raj
>> >
>> >
>> >
>> > "Dave Smith" <> wrote in message
>> > news:ADDB2952-FB5C-4C2E-95B4-...
>> > > Since I last contacted you in early November I have not had any
>> > > problems
>> > > connecting and sychronizing my iPAQ 3850. However, a couple of days
>> > > ago I
>> > > get
>> > > "your device was not connected" and I have spent the time since then
>> > > trying
>> > > to get it to work again. I have reinstalled ActiveSync about a dozen
>> > > times,
>> > > deleted temp files, tried safe mode, rebooting many times, checked
>> > > the
>> > > registry and everything else you have suggested in the past. I have
>> > > tried
>> > > a
>> > > completely clean install and lost the partnership in the process,
>> > > which I
>> > > cannot get back. I believe my install is OK at the moment and suspect
>> > > the
>> > > USB
>> > > connection - I am guessing.
>> > >
>> > > When I run ActiveSync after the completed install I get "your device
>> > > was
>> > > not
>> > > connected" and no partnerships, but I also get "USB is available".
>> > > When I
>> > > connect my iPAQ to the PC via the USB cable there is a double beep,
>> > > which
>> > > I
>> > > had when it was working properly. However, the device does not show
>> > > up in
>> > > the
>> > > "safely remove hardware" dialog (not even as an unknown). Device
>> > > Manager
>> > > does
>> > > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB
>> > > Sync".
>> > > I
>> > > am not sure if this is correct as I believe it was under Universal
>> > > Serial
>> > > Bus
>> > > controllers before (although I am not certain). To me it appears as
>> > > though
>> > > there should be a connection, but I cannot get the icon to turn
>> > > green. I
>> > > am
>> > > obviously missing something. Does anyone have any ideas?
>> >
>> >

Hello Raj,

I tried that link without success. I decided to do a clean re-install of 3.8
so I deleted everything to do with Windows CE and ActiveSync except my
document file. This still did not work. I noticed that ActiveSync kept saying
that Com3 was available and I do not have a physical Com port available on my
PC, but that made me think. My iPAQ cradle has dual ports in a Y formation -
a USB and a 9-pin serial port. While cleaning up for Christmas I noticed that
I had an IOGear USB PDA/Serial Adapter that I had purchased by error a few
years ago. It had never been opened. If there was a problem with my USB link
I thought this might work, although I didn't hold out too much hope. I
plugged the 9-pin serial port from my iPAQ into the adapter and plugged the
adapter's USB into the same USB port on my PC that I had been using before.
It automatically installed the proper software and created COM4 which I
pointed to in ActiveSync. Lo and behold it connected first time and asked me
to setup a partnership. However, it would not let me use my original Device
ID, which I would like to do. I created another ID to try it out and my
contacts, calendar and notes did sync. but the files locked up. I believe
this is all to do with not allowing me to use my original Device ID. The
message read something like "The Device ID is in use, please create a new
one". I tried removing it from the registry but that did not work. Do you
know where ActiveSync is storing the original Device ID so that I can delete
it? Other than that it has connected every time.

Dave.

"Raj Pillai" wrote:

> Hi Dave,
>
> Have you tried this - http://support.microsoft.com/kb/264693
>
> I would also suggest try connecting to another PC as sometimes the
> cable/connector might be faulty. That way, you can rule that possibility
> out.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
>
> "Dave Smith" <> wrote in message
> news:73E89F8A-7C38-440F-9853-...
> > Hi Raj.
> >
> > Yes, I am running XP Media Edition. I have Norton Internet Security
> > installed, but I did confirm that it was still setup to allow ActiveSync
> > to
> > operate per the instructions that I received viathe Windows Mobile Site.
> > However, just to be sure, I turned off all my security while I tried to
> > connect but was still unable to do so. There was a Microsoft update about
> > the
> > same time, but I am not sure if it was before or after I started having
> > the
> > problem. I did try other USB ports on my PC and I am getting the message
> > after I try to connect (without success) saying: "Your mobile device has
> > not
> > setup a connection with this computer. To setup a connection, start
> > ActiveSync and follow the on-screen instructions." Which of course is what
> > I
> > had already done. I do find it strange that my Device Manager indicates
> > that
> > I do have a connection, but the Safe Hardware Removal dialog does not show
> > the connection. I seem to remember that it did show up before I had this
> > problem.
> >
> > Dave.
> >
> > "Raj Pillai" wrote:
> >
> >> Hi Dave,
> >>
> >> Are you running any firewall software? From the way you describe, it
> >> appears
> >> the driver is getting installed correctly. I assume you are referring to
> >> Win
> >> XP here. However, some application appears to be blocking the connection.
> >> Did you perform any new updates or install new software prior to this
> >> issue?
> >>
> >> --
> >> Regards,
> >> Raj Pillai
> >> Microsoft MVP - Mobile Devices
> >> http://www.pocketpcfaq.com/raj
> >>
> >>
> >>
> >> "Dave Smith" <> wrote in message
> >> news:ADDB2952-FB5C-4C2E-95B4-...
> >> > Since I last contacted you in early November I have not had any
> >> > problems
> >> > connecting and sychronizing my iPAQ 3850. However, a couple of days ago
> >> > I
> >> > get
> >> > "your device was not connected" and I have spent the time since then
> >> > trying
> >> > to get it to work again. I have reinstalled ActiveSync about a dozen
> >> > times,
> >> > deleted temp files, tried safe mode, rebooting many times, checked the
> >> > registry and everything else you have suggested in the past. I have
> >> > tried
> >> > a
> >> > completely clean install and lost the partnership in the process, which
> >> > I
> >> > cannot get back. I believe my install is OK at the moment and suspect
> >> > the
> >> > USB
> >> > connection - I am guessing.
> >> >
> >> > When I run ActiveSync after the completed install I get "your device
> >> > was
> >> > not
> >> > connected" and no partnerships, but I also get "USB is available". When
> >> > I
> >> > connect my iPAQ to the PC via the USB cable there is a double beep,
> >> > which
> >> > I
> >> > had when it was working properly. However, the device does not show up
> >> > in
> >> > the
> >> > "safely remove hardware" dialog (not even as an unknown). Device
> >> > Manager
> >> > does
> >> > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB
> >> > Sync".
> >> > I
> >> > am not sure if this is correct as I believe it was under Universal
> >> > Serial
> >> > Bus
> >> > controllers before (although I am not certain). To me it appears as
> >> > though
> >> > there should be a connection, but I cannot get the icon to turn green.
> >> > I
> >> > am
> >> > obviously missing something. Does anyone have any ideas?
> >>
> >>
>
>

Hi Dave,

Good to hear you made some progress. For the issue related to Device ID in
use, please refer to http://www.pocketpcfaq.com/raj/PartnershipName.html

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"Dave Smith" <> wrote in message
news:B0841D6D-6678-406A-A3BF-...
> Hello Raj,
>
> I tried that link without success. I decided to do a clean re-install of
> 3.8
> so I deleted everything to do with Windows CE and ActiveSync except my
> document file. This still did not work. I noticed that ActiveSync kept
> saying
> that Com3 was available and I do not have a physical Com port available on
> my
> PC, but that made me think. My iPAQ cradle has dual ports in a Y
> formation -
> a USB and a 9-pin serial port. While cleaning up for Christmas I noticed
> that
> I had an IOGear USB PDA/Serial Adapter that I had purchased by error a few
> years ago. It had never been opened. If there was a problem with my USB
> link
> I thought this might work, although I didn't hold out too much hope. I
> plugged the 9-pin serial port from my iPAQ into the adapter and plugged
> the
> adapter's USB into the same USB port on my PC that I had been using
> before.
> It automatically installed the proper software and created COM4 which I
> pointed to in ActiveSync. Lo and behold it connected first time and asked
> me
> to setup a partnership. However, it would not let me use my original
> Device
> ID, which I would like to do. I created another ID to try it out and my
> contacts, calendar and notes did sync. but the files locked up. I believe
> this is all to do with not allowing me to use my original Device ID. The
> message read something like "The Device ID is in use, please create a new
> one". I tried removing it from the registry but that did not work. Do you
> know where ActiveSync is storing the original Device ID so that I can
> delete
> it? Other than that it has connected every time.
>
> Dave.
>
> "Raj Pillai" wrote:
>
>> Hi Dave,
>>
>> Have you tried this - http://support.microsoft.com/kb/264693
>>
>> I would also suggest try connecting to another PC as sometimes the
>> cable/connector might be faulty. That way, you can rule that possibility
>> out.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>>
>> "Dave Smith" <> wrote in message
>> news:73E89F8A-7C38-440F-9853-...
>> > Hi Raj.
>> >
>> > Yes, I am running XP Media Edition. I have Norton Internet Security
>> > installed, but I did confirm that it was still setup to allow
>> > ActiveSync
>> > to
>> > operate per the instructions that I received viathe Windows Mobile
>> > Site.
>> > However, just to be sure, I turned off all my security while I tried to
>> > connect but was still unable to do so. There was a Microsoft update
>> > about
>> > the
>> > same time, but I am not sure if it was before or after I started having
>> > the
>> > problem. I did try other USB ports on my PC and I am getting the
>> > message
>> > after I try to connect (without success) saying: "Your mobile device
>> > has
>> > not
>> > setup a connection with this computer. To setup a connection, start
>> > ActiveSync and follow the on-screen instructions." Which of course is
>> > what
>> > I
>> > had already done. I do find it strange that my Device Manager indicates
>> > that
>> > I do have a connection, but the Safe Hardware Removal dialog does not
>> > show
>> > the connection. I seem to remember that it did show up before I had
>> > this
>> > problem.
>> >
>> > Dave.
>> >
>> > "Raj Pillai" wrote:
>> >
>> >> Hi Dave,
>> >>
>> >> Are you running any firewall software? From the way you describe, it
>> >> appears
>> >> the driver is getting installed correctly. I assume you are referring
>> >> to
>> >> Win
>> >> XP here. However, some application appears to be blocking the
>> >> connection.
>> >> Did you perform any new updates or install new software prior to this
>> >> issue?
>> >>
>> >> --
>> >> Regards,
>> >> Raj Pillai
>> >> Microsoft MVP - Mobile Devices
>> >> http://www.pocketpcfaq.com/raj
>> >>
>> >>
>> >>
>> >> "Dave Smith" <> wrote in message
>> >> news:ADDB2952-FB5C-4C2E-95B4-...
>> >> > Since I last contacted you in early November I have not had any
>> >> > problems
>> >> > connecting and sychronizing my iPAQ 3850. However, a couple of days
>> >> > ago
>> >> > I
>> >> > get
>> >> > "your device was not connected" and I have spent the time since then
>> >> > trying
>> >> > to get it to work again. I have reinstalled ActiveSync about a dozen
>> >> > times,
>> >> > deleted temp files, tried safe mode, rebooting many times, checked
>> >> > the
>> >> > registry and everything else you have suggested in the past. I have
>> >> > tried
>> >> > a
>> >> > completely clean install and lost the partnership in the process,
>> >> > which
>> >> > I
>> >> > cannot get back. I believe my install is OK at the moment and
>> >> > suspect
>> >> > the
>> >> > USB
>> >> > connection - I am guessing.
>> >> >
>> >> > When I run ActiveSync after the completed install I get "your device
>> >> > was
>> >> > not
>> >> > connected" and no partnerships, but I also get "USB is available".
>> >> > When
>> >> > I
>> >> > connect my iPAQ to the PC via the USB cable there is a double beep,
>> >> > which
>> >> > I
>> >> > had when it was working properly. However, the device does not show
>> >> > up
>> >> > in
>> >> > the
>> >> > "safely remove hardware" dialog (not even as an unknown). Device
>> >> > Manager
>> >> > does
>> >> > show the device under "Windows CE USB Devices" as "Compaq iPAQ USB
>> >> > Sync".
>> >> > I
>> >> > am not sure if this is correct as I believe it was under Universal
>> >> > Serial
>> >> > Bus
>> >> > controllers before (although I am not certain). To me it appears as
>> >> > though
>> >> > there should be a connection, but I cannot get the icon to turn
>> >> > green.
>> >> > I
>> >> > am
>> >> > obviously missing something. Does anyone have any ideas?
>> >>
>> >>
>>
>>