ActiveSync 4.1 Still does not work...

Here is what I have done to try to resolve this issue. Any feedback would be
appreciated.

Environment:

Windows XP with SP 2 and all patches / updates

Connected to network, not connected to domain

Static IP Assigned (changed to dynamic as part of diagnostics)

I-MATE K-JAM Phone with WM 5.0



Symptom: ActiveSync shows it is connecting but never connects.



Observations:

1.. Setting the Tray notification on the Windows Mobile based Device shows
a connection.
2.. Running Ethereal shows that the port 5679 is unreachable.
3.. The device shows the following message after a time: "Unable to obtain
a server assigned IP Address". Changing to a static ip on the device makes
no difference.
4.. User is administrator
5.. Tried 8 different USB ports including those directly attached to the
motherboard.
6.. The device shows up as connected in the Network Connections area.
7.. Followed steps at
http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
ActiveSync and try again.
8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.




Things I have done to attempt to resolve:

1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
between uninstalls and reinstalls.
2.. Run WinsockFix -
http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
3.. Verified that checkmarks are beside Client for MS Networks, File and
Print Sharing for MS NW, Internet protocol
4.. Booted up in Safe Mode with Networking
5.. Ran NetStat -a (See attached)
6.. Ran TCPView (See Attached)
7.. Ran FPORT (See Attached)
8.. Ran TDIMON (see attached)
9.. Added the following to the registry:
10..
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
11.. "MaxPacketSize"=dword:00000001
12.. Specifically opened port 5679 in Windows Firewall
13.. Ran NetSH Winsock Reset
14.. Do an in place upgrade to Windows XP with SP 2
15.. Verified that the DHCP Client Service is running on the PC
16.. Ping from desktop to 169.254.2.1 (PPC) was successful
17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
"Windows Mobile Device #xx" where xx seems to vary depending on which usb
port you are plugged in to.
18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows up
with an IP address of 169.254.2.2 and the DHCP server listed at 169.254.2.1
19.. Run "Route print" as command prompt to verify that there are routes
there for the 169.254.2.2 interface.

Hi,
Did you setup all the firewall rules for ActiveSync 4.1? See
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm #1.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"ckelsoe" <> wrote in message
news:...
> Here is what I have done to try to resolve this issue. Any feedback would
> be appreciated.
>
> Environment:
>
> Windows XP with SP 2 and all patches / updates
>
> Connected to network, not connected to domain
>
> Static IP Assigned (changed to dynamic as part of diagnostics)
>
> I-MATE K-JAM Phone with WM 5.0
>
>
>
> Symptom: ActiveSync shows it is connecting but never connects.
>
>
>
> Observations:
>
> 1.. Setting the Tray notification on the Windows Mobile based Device
> shows a connection.
> 2.. Running Ethereal shows that the port 5679 is unreachable.
> 3.. The device shows the following message after a time: "Unable to
> obtain a server assigned IP Address". Changing to a static ip on the
> device makes no difference.
> 4.. User is administrator
> 5.. Tried 8 different USB ports including those directly attached to the
> motherboard.
> 6.. The device shows up as connected in the Network Connections area.
> 7.. Followed steps at
> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
> ActiveSync and try again.
> 8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.
>
>
>
>
> Things I have done to attempt to resolve:
>
> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
> between uninstalls and reinstalls.
> 2.. Run WinsockFix -
> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
> 3.. Verified that checkmarks are beside Client for MS Networks, File and
> Print Sharing for MS NW, Internet protocol
> 4.. Booted up in Safe Mode with Networking
> 5.. Ran NetStat -a (See attached)
> 6.. Ran TCPView (See Attached)
> 7.. Ran FPORT (See Attached)
> 8.. Ran TDIMON (see attached)
> 9.. Added the following to the registry:
> 10..
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
> 11.. "MaxPacketSize"=dword:00000001
> 12.. Specifically opened port 5679 in Windows Firewall
> 13.. Ran NetSH Winsock Reset
> 14.. Do an in place upgrade to Windows XP with SP 2
> 15.. Verified that the DHCP Client Service is running on the PC
> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
> "Windows Mobile Device #xx" where xx seems to vary depending on which usb
> port you are plugged in to.
> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
> up with an IP address of 169.254.2.2 and the DHCP server listed at
> 169.254.2.1
> 19.. Run "Route print" as command prompt to verify that there are routes
> there for the 169.254.2.2 interface.
>
>

I have checked and Activesync is listed in the exceptions as ActiveSync
Application, ActiveSync Connection Manager, ActiveSynd RAPI Manager, and
ActiveSync Service.The scope has been changed to Any Computer as an
alternative to the default custom list.


"Chris De Herrera" <> wrote in message
news:...
> Hi,
> Did you setup all the firewall rules for ActiveSync 4.1? See
> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm #1.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>
> "ckelsoe" <> wrote in message
> news:...
>> Here is what I have done to try to resolve this issue. Any feedback would
>> be appreciated.
>>
>> Environment:
>>
>> Windows XP with SP 2 and all patches / updates
>>
>> Connected to network, not connected to domain
>>
>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>
>> I-MATE K-JAM Phone with WM 5.0
>>
>>
>>
>> Symptom: ActiveSync shows it is connecting but never connects.
>>
>>
>>
>> Observations:
>>
>> 1.. Setting the Tray notification on the Windows Mobile based Device
>> shows a connection.
>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>> 3.. The device shows the following message after a time: "Unable to
>> obtain a server assigned IP Address". Changing to a static ip on the
>> device makes no difference.
>> 4.. User is administrator
>> 5.. Tried 8 different USB ports including those directly attached to the
>> motherboard.
>> 6.. The device shows up as connected in the Network Connections area.
>> 7.. Followed steps at
>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
>> ActiveSync and try again.
>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>> phone.
>>
>>
>>
>>
>> Things I have done to attempt to resolve:
>>
>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>> between uninstalls and reinstalls.
>> 2.. Run WinsockFix -
>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>> 3.. Verified that checkmarks are beside Client for MS Networks, File and
>> Print Sharing for MS NW, Internet protocol
>> 4.. Booted up in Safe Mode with Networking
>> 5.. Ran NetStat -a (See attached)
>> 6.. Ran TCPView (See Attached)
>> 7.. Ran FPORT (See Attached)
>> 8.. Ran TDIMON (see attached)
>> 9.. Added the following to the registry:
>> 10..
>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>> 11.. "MaxPacketSize"=dword:00000001
>> 12.. Specifically opened port 5679 in Windows Firewall
>> 13.. Ran NetSH Winsock Reset
>> 14.. Do an in place upgrade to Windows XP with SP 2
>> 15.. Verified that the DHCP Client Service is running on the PC
>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
>> "Windows Mobile Device #xx" where xx seems to vary depending on which usb
>> port you are plugged in to.
>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
>> up with an IP address of 169.254.2.2 and the DHCP server listed at
>> 169.254.2.1
>> 19.. Run "Route print" as command prompt to verify that there are routes
>> there for the 169.254.2.2 interface.
>>
>>
>
>

I am also experiencing the same problem

It usually works the first time, then when you disconnect the USB cable and
reconnects activesync cannot reconnect.

I can solve the problem (workaround) by restarting my Windows Mobile device
every time i want to connect it to my desktop computer. What a nice feature.

"ckelsoe" <> wrote in message
news:...
>I have checked and Activesync is listed in the exceptions as ActiveSync
>Application, ActiveSync Connection Manager, ActiveSynd RAPI Manager, and
>ActiveSync Service.The scope has been changed to Any Computer as an
>alternative to the default custom list.
>
>
> "Chris De Herrera" <> wrote in message
> news:...
>> Hi,
>> Did you setup all the firewall rules for ActiveSync 4.1? See
>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm #1.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>
>> "ckelsoe" <> wrote in message
>> news:...
>>> Here is what I have done to try to resolve this issue. Any feedback
>>> would be appreciated.
>>>
>>> Environment:
>>>
>>> Windows XP with SP 2 and all patches / updates
>>>
>>> Connected to network, not connected to domain
>>>
>>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>>
>>> I-MATE K-JAM Phone with WM 5.0
>>>
>>>
>>>
>>> Symptom: ActiveSync shows it is connecting but never connects.
>>>
>>>
>>>
>>> Observations:
>>>
>>> 1.. Setting the Tray notification on the Windows Mobile based Device
>>> shows a connection.
>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>>> 3.. The device shows the following message after a time: "Unable to
>>> obtain a server assigned IP Address". Changing to a static ip on the
>>> device makes no difference.
>>> 4.. User is administrator
>>> 5.. Tried 8 different USB ports including those directly attached to
>>> the motherboard.
>>> 6.. The device shows up as connected in the Network Connections area.
>>> 7.. Followed steps at
>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
>>> ActiveSync and try again.
>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>>> phone.
>>>
>>>
>>>
>>>
>>> Things I have done to attempt to resolve:
>>>
>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>>> between uninstalls and reinstalls.
>>> 2.. Run WinsockFix -
>>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>>> 3.. Verified that checkmarks are beside Client for MS Networks, File
>>> and Print Sharing for MS NW, Internet protocol
>>> 4.. Booted up in Safe Mode with Networking
>>> 5.. Ran NetStat -a (See attached)
>>> 6.. Ran TCPView (See Attached)
>>> 7.. Ran FPORT (See Attached)
>>> 8.. Ran TDIMON (see attached)
>>> 9.. Added the following to the registry:
>>> 10..
>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>>> 11.. "MaxPacketSize"=dword:00000001
>>> 12.. Specifically opened port 5679 in Windows Firewall
>>> 13.. Ran NetSH Winsock Reset
>>> 14.. Do an in place upgrade to Windows XP with SP 2
>>> 15.. Verified that the DHCP Client Service is running on the PC
>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
>>> "Windows Mobile Device #xx" where xx seems to vary depending on which
>>> usb port you are plugged in to.
>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
>>> up with an IP address of 169.254.2.2 and the DHCP server listed at
>>> 169.254.2.1
>>> 19.. Run "Route print" as command prompt to verify that there are
>>> routes there for the 169.254.2.2 interface.
>>>
>>>
>>
>>
>
>

Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it. (XP Pro
/Sp2, all firewall soft unloaded)
Activesync 4.1 UK downloaded on 31.12.2005 installed after complete removal
of Activesync 4.0.

USB device is recognized and drivers loaded (Medion USB mobile - so it
sounds OK)

But Activesync won't ever find a device, no matter what USB-port I tried -
even on a second PC (my lap running a french XP Pro /SP2 with FW disabled
for the test).

MICROSOFT can U hear me - I am starting to get really frustrated: this is
between MS Mobile 5 and MS XP, theres no third party - so get the problem
solved!

regards

John

"ckelsoe" <> wrote in message
news:...
> Here is what I have done to try to resolve this issue. Any feedback would
> be appreciated.
>
> Environment:
>
> Windows XP with SP 2 and all patches / updates
>
> Connected to network, not connected to domain
>
> Static IP Assigned (changed to dynamic as part of diagnostics)
>
> I-MATE K-JAM Phone with WM 5.0
>
>
>
> Symptom: ActiveSync shows it is connecting but never connects.
>
>
>
> Observations:
>
> 1.. Setting the Tray notification on the Windows Mobile based Device
> shows a connection.
> 2.. Running Ethereal shows that the port 5679 is unreachable.
> 3.. The device shows the following message after a time: "Unable to
> obtain a server assigned IP Address". Changing to a static ip on the
> device makes no difference.
> 4.. User is administrator
> 5.. Tried 8 different USB ports including those directly attached to the
> motherboard.
> 6.. The device shows up as connected in the Network Connections area.
> 7.. Followed steps at
> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
> ActiveSync and try again.
> 8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.
>
>
>
>
> Things I have done to attempt to resolve:
>
> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
> between uninstalls and reinstalls.
> 2.. Run WinsockFix -
> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
> 3.. Verified that checkmarks are beside Client for MS Networks, File and
> Print Sharing for MS NW, Internet protocol
> 4.. Booted up in Safe Mode with Networking
> 5.. Ran NetStat -a (See attached)
> 6.. Ran TCPView (See Attached)
> 7.. Ran FPORT (See Attached)
> 8.. Ran TDIMON (see attached)
> 9.. Added the following to the registry:
> 10..
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
> 11.. "MaxPacketSize"=dword:00000001
> 12.. Specifically opened port 5679 in Windows Firewall
> 13.. Ran NetSH Winsock Reset
> 14.. Do an in place upgrade to Windows XP with SP 2
> 15.. Verified that the DHCP Client Service is running on the PC
> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
> "Windows Mobile Device #xx" where xx seems to vary depending on which usb
> port you are plugged in to.
> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
> up with an IP address of 169.254.2.2 and the DHCP server listed at
> 169.254.2.1
> 19.. Run "Route print" as command prompt to verify that there are routes
> there for the 169.254.2.2 interface.
>
>

Ditto here. I hear MS gives out a lot of perks to beta testers. Maybe we
all should ask for some for beta testing the WM5 and Activesync 4.1......
"Fredrik Caesar" <fredrik AT caesar DOT dyns DOT net> wrote in message
news:%...
>I am also experiencing the same problem
>
> It usually works the first time, then when you disconnect the USB cable
> and reconnects activesync cannot reconnect.
>
> I can solve the problem (workaround) by restarting my Windows Mobile
> device every time i want to connect it to my desktop computer. What a nice
> feature.
>
> "ckelsoe" <> wrote in message
> news:...
>>I have checked and Activesync is listed in the exceptions as ActiveSync
>>Application, ActiveSync Connection Manager, ActiveSynd RAPI Manager, and
>>ActiveSync Service.The scope has been changed to Any Computer as an
>>alternative to the default custom list.
>>
>>
>> "Chris De Herrera" <> wrote in message
>> news:...
>>> Hi,
>>> Did you setup all the firewall rules for ActiveSync 4.1? See
>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm #1.
>>>
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> ActiveSync 4.x Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>>
>>> "ckelsoe" <> wrote in message
>>> news:...
>>>> Here is what I have done to try to resolve this issue. Any feedback
>>>> would be appreciated.
>>>>
>>>> Environment:
>>>>
>>>> Windows XP with SP 2 and all patches / updates
>>>>
>>>> Connected to network, not connected to domain
>>>>
>>>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>>>
>>>> I-MATE K-JAM Phone with WM 5.0
>>>>
>>>>
>>>>
>>>> Symptom: ActiveSync shows it is connecting but never connects.
>>>>
>>>>
>>>>
>>>> Observations:
>>>>
>>>> 1.. Setting the Tray notification on the Windows Mobile based Device
>>>> shows a connection.
>>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>>>> 3.. The device shows the following message after a time: "Unable to
>>>> obtain a server assigned IP Address". Changing to a static ip on the
>>>> device makes no difference.
>>>> 4.. User is administrator
>>>> 5.. Tried 8 different USB ports including those directly attached to
>>>> the motherboard.
>>>> 6.. The device shows up as connected in the Network Connections area.
>>>> 7.. Followed steps at
>>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally
>>>> remove ActiveSync and try again.
>>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>>>> phone.
>>>>
>>>>
>>>>
>>>>
>>>> Things I have done to attempt to resolve:
>>>>
>>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>>>> between uninstalls and reinstalls.
>>>> 2.. Run WinsockFix -
>>>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>>>> 3.. Verified that checkmarks are beside Client for MS Networks, File
>>>> and Print Sharing for MS NW, Internet protocol
>>>> 4.. Booted up in Safe Mode with Networking
>>>> 5.. Ran NetStat -a (See attached)
>>>> 6.. Ran TCPView (See Attached)
>>>> 7.. Ran FPORT (See Attached)
>>>> 8.. Ran TDIMON (see attached)
>>>> 9.. Added the following to the registry:
>>>> 10..
>>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>>>> 11.. "MaxPacketSize"=dword:00000001
>>>> 12.. Specifically opened port 5679 in Windows Firewall
>>>> 13.. Ran NetSH Winsock Reset
>>>> 14.. Do an in place upgrade to Windows XP with SP 2
>>>> 15.. Verified that the DHCP Client Service is running on the PC
>>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>>>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters"
>>>> as "Windows Mobile Device #xx" where xx seems to vary depending on
>>>> which usb port you are plugged in to.
>>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx"
>>>> shows up with an IP address of 169.254.2.2 and the DHCP server listed
>>>> at 169.254.2.1
>>>> 19.. Run "Route print" as command prompt to verify that there are
>>>> routes there for the 169.254.2.2 interface.
>>>>
>>>>
>>>
>>>
>>
>>
>
>

If you could give just a slightly more-detailed description it might help
narrow the problem down. Are you connecting the device using the USB cable
that came with it? Are you connecting it *directly*, *not* through a USB
hub, to the PC's USB port?

You should be able to leave the XP firewall turned on. Depending on when
you turned it off, you might want to turn it back on, make sure that Allow
Exceptions is checked, and reinstall AS 4.1, then see what happens, too.

Paul T.

"John" <> wrote in message
news:...
> Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it. (XP
> Pro /Sp2, all firewall soft unloaded)
> Activesync 4.1 UK downloaded on 31.12.2005 installed after complete
> removal of Activesync 4.0.
>
> USB device is recognized and drivers loaded (Medion USB mobile - so it
> sounds OK)
>
> But Activesync won't ever find a device, no matter what USB-port I tried -
> even on a second PC (my lap running a french XP Pro /SP2 with FW disabled
> for the test).
>
> MICROSOFT can U hear me - I am starting to get really frustrated: this is
> between MS Mobile 5 and MS XP, theres no third party - so get the problem
> solved!
>
> regards
>
> John
>
> "ckelsoe" <> wrote in message
> news:...
>> Here is what I have done to try to resolve this issue. Any feedback would
>> be appreciated.
>>
>> Environment:
>>
>> Windows XP with SP 2 and all patches / updates
>>
>> Connected to network, not connected to domain
>>
>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>
>> I-MATE K-JAM Phone with WM 5.0
>>
>>
>>
>> Symptom: ActiveSync shows it is connecting but never connects.
>>
>>
>>
>> Observations:
>>
>> 1.. Setting the Tray notification on the Windows Mobile based Device
>> shows a connection.
>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>> 3.. The device shows the following message after a time: "Unable to
>> obtain a server assigned IP Address". Changing to a static ip on the
>> device makes no difference.
>> 4.. User is administrator
>> 5.. Tried 8 different USB ports including those directly attached to the
>> motherboard.
>> 6.. The device shows up as connected in the Network Connections area.
>> 7.. Followed steps at
>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
>> ActiveSync and try again.
>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>> phone.
>>
>>
>>
>>
>> Things I have done to attempt to resolve:
>>
>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>> between uninstalls and reinstalls.
>> 2.. Run WinsockFix -
>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>> 3.. Verified that checkmarks are beside Client for MS Networks, File and
>> Print Sharing for MS NW, Internet protocol
>> 4.. Booted up in Safe Mode with Networking
>> 5.. Ran NetStat -a (See attached)
>> 6.. Ran TCPView (See Attached)
>> 7.. Ran FPORT (See Attached)
>> 8.. Ran TDIMON (see attached)
>> 9.. Added the following to the registry:
>> 10..
>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>> 11.. "MaxPacketSize"=dword:00000001
>> 12.. Specifically opened port 5679 in Windows Firewall
>> 13.. Ran NetSH Winsock Reset
>> 14.. Do an in place upgrade to Windows XP with SP 2
>> 15.. Verified that the DHCP Client Service is running on the PC
>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
>> "Windows Mobile Device #xx" where xx seems to vary depending on which usb
>> port you are plugged in to.
>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
>> up with an IP address of 169.254.2.2 and the DHCP server listed at
>> 169.254.2.1
>> 19.. Run "Route print" as command prompt to verify that there are routes
>> there for the 169.254.2.2 interface.
>>
>>
>
>

alrightly, you ask - here is what I have done and still do not have as
working...

Environment:

Windows XP with SP 2 and all patches / updates

Connected to network, not connected to domain

Static IP Assigned (changed to dynamic as part of diagnostics)

I-MATE K-JAM Phone with WM 5.0



Symptom: ActiveSync shows it is connecting but never connects.



Observations:

1.. Setting the Tray notification on the Windows Mobile based Device shows
a connection.
2.. Running Ethereal shows that the port 5679 is unreachable.
3.. The device shows the following message after a time: "Unable to obtain
a server assigned IP Address". Changing to a static ip on the device makes
no difference.
4.. User is administrator
5.. Tried 8 different USB ports including those directly attached to the
motherboard.
6.. The device shows up as connected in the Network Connections area.
7.. Followed steps at
http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
ActiveSync and try again.
8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.
Things I have done to attempt to resolve:

1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
between uninstalls and reinstalls.
2.. Run WinsockFix -
http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
3.. Verified that checkmarks are beside Client for MS Networks, File and
Print Sharing for MS NW, Internet protocol
4.. Booted up in Safe Mode with Networking
5.. Ran NetStat -a (See attached)
6.. Ran TCPView (See Attached)
7.. Ran FPORT (See Attached)
8.. Ran TDIMON (see attached)
9.. Added the following to the registry:
10..
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
11.. "MaxPacketSize"=dword:00000001
12.. Specifically opened port 5679 in Windows Firewall
13.. Ran NetSH Winsock Reset
14.. Do an in place upgrade to Windows XP with SP 2
15.. Verified that the DHCP Client Service is running on the PC
16.. Ping from desktop to 169.254.2.1 (PPC) was successful
17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
"Windows Mobile Device #xx" where xx seems to vary depending on which usb
port you are plugged in to.
18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows up
with an IP address of 169.254.2.2 and the DHCP server listed at 169.254.2.1
19.. Run "Route print" as command prompt to verify that there are routes
there for the 169.254.2.2 interface.
20.. Disabled antivirus (NOD32)
21.. Uninstalled portions of VS2005 that may related to SmartDevices
programming just in case. Made no difference.


"Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
wrote in message news:%...
> If you could give just a slightly more-detailed description it might help
> narrow the problem down. Are you connecting the device using the USB
> cable that came with it? Are you connecting it *directly*, *not* through
> a USB hub, to the PC's USB port?
>
> You should be able to leave the XP firewall turned on. Depending on when
> you turned it off, you might want to turn it back on, make sure that Allow
> Exceptions is checked, and reinstall AS 4.1, then see what happens, too.
>
> Paul T.
>
> "John" <> wrote in message
> news:...
>> Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it. (XP
>> Pro /Sp2, all firewall soft unloaded)
>> Activesync 4.1 UK downloaded on 31.12.2005 installed after complete
>> removal of Activesync 4.0.
>>
>> USB device is recognized and drivers loaded (Medion USB mobile - so it
>> sounds OK)
>>
>> But Activesync won't ever find a device, no matter what USB-port I
>> tried - even on a second PC (my lap running a french XP Pro /SP2 with FW
>> disabled for the test).
>>
>> MICROSOFT can U hear me - I am starting to get really frustrated: this is
>> between MS Mobile 5 and MS XP, theres no third party - so get the problem
>> solved!
>>
>> regards
>>
>> John
>>
>> "ckelsoe" <> wrote in message
>> news:...
>>> Here is what I have done to try to resolve this issue. Any feedback
>>> would be appreciated.
>>>
>>> Environment:
>>>
>>> Windows XP with SP 2 and all patches / updates
>>>
>>> Connected to network, not connected to domain
>>>
>>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>>
>>> I-MATE K-JAM Phone with WM 5.0
>>>
>>>
>>>
>>> Symptom: ActiveSync shows it is connecting but never connects.
>>>
>>>
>>>
>>> Observations:
>>>
>>> 1.. Setting the Tray notification on the Windows Mobile based Device
>>> shows a connection.
>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>>> 3.. The device shows the following message after a time: "Unable to
>>> obtain a server assigned IP Address". Changing to a static ip on the
>>> device makes no difference.
>>> 4.. User is administrator
>>> 5.. Tried 8 different USB ports including those directly attached to
>>> the motherboard.
>>> 6.. The device shows up as connected in the Network Connections area.
>>> 7.. Followed steps at
>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
>>> ActiveSync and try again.
>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>>> phone.
>>>
>>>
>>>
>>>
>>> Things I have done to attempt to resolve:
>>>
>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>>> between uninstalls and reinstalls.
>>> 2.. Run WinsockFix -
>>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>>> 3.. Verified that checkmarks are beside Client for MS Networks, File
>>> and Print Sharing for MS NW, Internet protocol
>>> 4.. Booted up in Safe Mode with Networking
>>> 5.. Ran NetStat -a (See attached)
>>> 6.. Ran TCPView (See Attached)
>>> 7.. Ran FPORT (See Attached)
>>> 8.. Ran TDIMON (see attached)
>>> 9.. Added the following to the registry:
>>> 10..
>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>>> 11.. "MaxPacketSize"=dword:00000001
>>> 12.. Specifically opened port 5679 in Windows Firewall
>>> 13.. Ran NetSH Winsock Reset
>>> 14.. Do an in place upgrade to Windows XP with SP 2
>>> 15.. Verified that the DHCP Client Service is running on the PC
>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
>>> "Windows Mobile Device #xx" where xx seems to vary depending on which
>>> usb port you are plugged in to.
>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
>>> up with an IP address of 169.254.2.2 and the DHCP server listed at
>>> 169.254.2.1
>>> 19.. Run "Route print" as command prompt to verify that there are
>>> routes there for the 169.254.2.2 interface.
>>>
>>>
>>
>>
>
>

OK, here are a few comments.

Your configuration matches mine on both computers with which I synchronize
*exactly*. They both use static IPs and neither is part of a domain. This
suggests to me that some component of the system, other than the OS and
ActiveSync, is responsible for the problem. If it were me, I'd do a check
with the computer manufacturer and, of course, Microsoft Update, to see if
there are any driver updates, especially for USB. AS4.1 installs some USB
updates because of problems found with 4.0 in that area. Another thing that
you might try is removing the USB drivers for your USB root hub, installing
ActiveSync, then allowing Windows to find it again.

I guess that, to be more specific, here are the steps that I'd look at.
You've probably done some of them, but it might be worth one more attempt
before you go through the hassle of dumping the phone:

1. Inspect %tmp%\activesync.log. This indicates what the installer did when
you installed ActiveSync. It's possible that there was some sort of a
problem which was identified here, but not elsewhere.

2. Plug the device in and delete all references to it from the Device
Manager. We want to, as much as possible, make sure that Windows is seeing
the device as new the next time we install it. Remove the device. Also
delete any existing partnerships that might be lingering around in AS.
Since you completely killed the old version, I'd be surprised if there were
any, but you might search the registry for the device name (from the old
partnership, if you remember that), and make sure that there's nothing still
there. You might also, if you want to be very aggressive, uninstall
ActiveSync and delete all folders that are AS-related from the hard disk.

3. We should have a 'clean' surface for the device to arrive now. Connect
it. You should see the following in roughly this order: a) found new
hardware bubble, b) various driver install bubbles and RNDIS bubble, c) icon
in the system tray for the new 'network adapter' with the 'acquiring network
address' appearance and tip. If I understand you, this is where things fail
right now (although the address appears to be getting assigned). If they
fail there again, I'm thinking that there is a handshake problem between AS
on the device and the desktop, which comes down to ports not being
accessible. Perhaps some vestige of an old firewall or even the Windows
firewall blocking access to some ports.

Another thing that might go wrong here is if you are using any Virtual
Private Networking. I don't do this, but I've heard that some such clients
route everything to the VPN, which would be a problem, since AS wants to get
a DHCP address from the device (not from the VPN network), and AS sends
various types of network messages to various ports during the establishment
of a connection. Both UDP and TCP messages are sent, so you've got to be
sure that both datagrams and streams work.

You might also check the settings for the types of connections that the
device is going to allow on the device AS application itself (Menu |
Connections). Obviously, you want USB enabled.

If everything seems to be set correctly, but no connection is established,
MS recommends grabbing some network traces. It's pretty hard to give a
step-by-step on this, but you want to see any and all UDP and TCP packets
sent on the RNDIS interface. If you don't see any UDP, this might indicate
that something is redirecting them to another interface, so you might check
and see if UDP packets from the desktop machine *are* going out another
interface. You might also check the %tmp%\wce*.log files to see if any of
them show a process starting but not completing. The one that looks the
most promising to me is wcescomm.log. It doesn't get many entries, but it
should show the RNDIS adapter appearing.

4. Green ActiveSync icon should start spinning. You're on to the next
problem ;-)

Paul T.

"ckelsoe" <> wrote in message
news:%...
> alrightly, you ask - here is what I have done and still do not have as
> working...
>
> Environment:
>
> Windows XP with SP 2 and all patches / updates
>
> Connected to network, not connected to domain
>
> Static IP Assigned (changed to dynamic as part of diagnostics)
>
> I-MATE K-JAM Phone with WM 5.0
>
>
>
> Symptom: ActiveSync shows it is connecting but never connects.
>
>
>
> Observations:
>
> 1.. Setting the Tray notification on the Windows Mobile based Device
> shows a connection.
> 2.. Running Ethereal shows that the port 5679 is unreachable.
> 3.. The device shows the following message after a time: "Unable to
> obtain a server assigned IP Address". Changing to a static ip on the
> device makes no difference.
> 4.. User is administrator
> 5.. Tried 8 different USB ports including those directly attached to the
> motherboard.
> 6.. The device shows up as connected in the Network Connections area.
> 7.. Followed steps at
> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
> ActiveSync and try again.
> 8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.
> Things I have done to attempt to resolve:
>
> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
> between uninstalls and reinstalls.
> 2.. Run WinsockFix -
> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
> 3.. Verified that checkmarks are beside Client for MS Networks, File and
> Print Sharing for MS NW, Internet protocol
> 4.. Booted up in Safe Mode with Networking
> 5.. Ran NetStat -a (See attached)
> 6.. Ran TCPView (See Attached)
> 7.. Ran FPORT (See Attached)
> 8.. Ran TDIMON (see attached)
> 9.. Added the following to the registry:
> 10..
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
> 11.. "MaxPacketSize"=dword:00000001
> 12.. Specifically opened port 5679 in Windows Firewall
> 13.. Ran NetSH Winsock Reset
> 14.. Do an in place upgrade to Windows XP with SP 2
> 15.. Verified that the DHCP Client Service is running on the PC
> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
> "Windows Mobile Device #xx" where xx seems to vary depending on which usb
> port you are plugged in to.
> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
> up with an IP address of 169.254.2.2 and the DHCP server listed at
> 169.254.2.1
> 19.. Run "Route print" as command prompt to verify that there are routes
> there for the 169.254.2.2 interface.
> 20.. Disabled antivirus (NOD32)
> 21.. Uninstalled portions of VS2005 that may related to SmartDevices
> programming just in case. Made no difference.
>
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> wrote in message news:%...
>> If you could give just a slightly more-detailed description it might help
>> narrow the problem down. Are you connecting the device using the USB
>> cable that came with it? Are you connecting it *directly*, *not* through
>> a USB hub, to the PC's USB port?
>>
>> You should be able to leave the XP firewall turned on. Depending on when
>> you turned it off, you might want to turn it back on, make sure that
>> Allow Exceptions is checked, and reinstall AS 4.1, then see what happens,
>> too.
>>
>> Paul T.
>>
>> "John" <> wrote in message
>> news:...
>>> Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it. (XP
>>> Pro /Sp2, all firewall soft unloaded)
>>> Activesync 4.1 UK downloaded on 31.12.2005 installed after complete
>>> removal of Activesync 4.0.
>>>
>>> USB device is recognized and drivers loaded (Medion USB mobile - so it
>>> sounds OK)
>>>
>>> But Activesync won't ever find a device, no matter what USB-port I
>>> tried - even on a second PC (my lap running a french XP Pro /SP2 with FW
>>> disabled for the test).
>>>
>>> MICROSOFT can U hear me - I am starting to get really frustrated: this
>>> is between MS Mobile 5 and MS XP, theres no third party - so get the
>>> problem solved!
>>>
>>> regards
>>>
>>> John
>>>
>>> "ckelsoe" <> wrote in message
>>> news:...
>>>> Here is what I have done to try to resolve this issue. Any feedback
>>>> would be appreciated.
>>>>
>>>> Environment:
>>>>
>>>> Windows XP with SP 2 and all patches / updates
>>>>
>>>> Connected to network, not connected to domain
>>>>
>>>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>>>
>>>> I-MATE K-JAM Phone with WM 5.0
>>>>
>>>>
>>>>
>>>> Symptom: ActiveSync shows it is connecting but never connects.
>>>>
>>>>
>>>>
>>>> Observations:
>>>>
>>>> 1.. Setting the Tray notification on the Windows Mobile based Device
>>>> shows a connection.
>>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>>>> 3.. The device shows the following message after a time: "Unable to
>>>> obtain a server assigned IP Address". Changing to a static ip on the
>>>> device makes no difference.
>>>> 4.. User is administrator
>>>> 5.. Tried 8 different USB ports including those directly attached to
>>>> the motherboard.
>>>> 6.. The device shows up as connected in the Network Connections area.
>>>> 7.. Followed steps at
>>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally
>>>> remove ActiveSync and try again.
>>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>>>> phone.
>>>>
>>>>
>>>>
>>>>
>>>> Things I have done to attempt to resolve:
>>>>
>>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>>>> between uninstalls and reinstalls.
>>>> 2.. Run WinsockFix -
>>>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>>>> 3.. Verified that checkmarks are beside Client for MS Networks, File
>>>> and Print Sharing for MS NW, Internet protocol
>>>> 4.. Booted up in Safe Mode with Networking
>>>> 5.. Ran NetStat -a (See attached)
>>>> 6.. Ran TCPView (See Attached)
>>>> 7.. Ran FPORT (See Attached)
>>>> 8.. Ran TDIMON (see attached)
>>>> 9.. Added the following to the registry:
>>>> 10..
>>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>>>> 11.. "MaxPacketSize"=dword:00000001
>>>> 12.. Specifically opened port 5679 in Windows Firewall
>>>> 13.. Ran NetSH Winsock Reset
>>>> 14.. Do an in place upgrade to Windows XP with SP 2
>>>> 15.. Verified that the DHCP Client Service is running on the PC
>>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>>>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters"
>>>> as "Windows Mobile Device #xx" where xx seems to vary depending on
>>>> which usb port you are plugged in to.
>>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx"
>>>> shows up with an IP address of 169.254.2.2 and the DHCP server listed
>>>> at 169.254.2.1
>>>> 19.. Run "Route print" as command prompt to verify that there are
>>>> routes there for the 169.254.2.2 interface.
>>>>
>>>>
>>>
>>>
>>
>>
>
>

They test like crazy, but there are a huge number of combinations with all
of the versions of everything which are floating around and MS typically
doesn't test as extensively with older devices, older OSes, etc. Think
about all of the pieces that MS does not control that are involved in AS:
USB hardware (computer vendor), USB drivers (hub vendor, computer vendor,
MS), TCP/IP stack (MS, firewall vendor, VPN vendor, etc., etc.), mobile
device USB (mobile device vendor, MS).

The MVPs have been beating on MS to seed us with newer devices so that they
can get a more broad test of things. This is troublesome, of course,
because it's the device vendor that builds the operating system for his
device, *not* Microsoft. Some of this is happening and MS had a *lot* of
beta testers for AS4.1 from this program. In theory, the quality of the
device itself is up to the OEM, but of course, you see "Microsoft" all over
the OS, so you blame them, not the device vendor (and the device vendor does
the same, when you call support). MS knows that the AS experience is
poor-to-mediocre for many people and they are working on that.

I'm an end-customer too and I know what you mean!

Paul T.

"guillaume riviere" <> wrote in message
news: oups.com...
> Hi, I got the same kind problem with my new o2 atom,
> I solve it with the recomendations on microsoft web site:
>
> (The default installation do not configure the network connection
> to this device, that mean no one try/test it before they sell it)
>
> http://www.microsoft.com/windowsmobi...c/default.mspx
>
> I really got a lot of problem with windows 5.0, did they
> test this software ? do you need to be an IT engineer to use this ?
>
> I mean, when i pay a device this price, it should have been
> tested/patched
> and well design for end user customer.
>
> Gui.
>
> Paul G. Tobey [eMVP] wrote:
>> OK, here are a few comments.
>>
>> Your configuration matches mine on both computers with which I
>> synchronize
>> *exactly*. They both use static IPs and neither is part of a domain.
>> This
>> suggests to me that some component of the system, other than the OS and
>> ActiveSync, is responsible for the problem. If it were me, I'd do a
>> check
>> with the computer manufacturer and, of course, Microsoft Update, to see
>> if
>> there are any driver updates, especially for USB. AS4.1 installs some
>> USB
>> updates because of problems found with 4.0 in that area. Another thing
>> that
>> you might try is removing the USB drivers for your USB root hub,
>> installing
>> ActiveSync, then allowing Windows to find it again.
>>
>> I guess that, to be more specific, here are the steps that I'd look at.
>> You've probably done some of them, but it might be worth one more attempt
>> before you go through the hassle of dumping the phone:
>>
>> 1. Inspect %tmp%\activesync.log. This indicates what the installer did
>> when
>> you installed ActiveSync. It's possible that there was some sort of a
>> problem which was identified here, but not elsewhere.
>>
>> 2. Plug the device in and delete all references to it from the Device
>> Manager. We want to, as much as possible, make sure that Windows is
>> seeing
>> the device as new the next time we install it. Remove the device. Also
>> delete any existing partnerships that might be lingering around in AS.
>> Since you completely killed the old version, I'd be surprised if there
>> were
>> any, but you might search the registry for the device name (from the old
>> partnership, if you remember that), and make sure that there's nothing
>> still
>> there. You might also, if you want to be very aggressive, uninstall
>> ActiveSync and delete all folders that are AS-related from the hard disk.
>>
>> 3. We should have a 'clean' surface for the device to arrive now.
>> Connect
>> it. You should see the following in roughly this order: a) found new
>> hardware bubble, b) various driver install bubbles and RNDIS bubble, c)
>> icon
>> in the system tray for the new 'network adapter' with the 'acquiring
>> network
>> address' appearance and tip. If I understand you, this is where things
>> fail
>> right now (although the address appears to be getting assigned). If they
>> fail there again, I'm thinking that there is a handshake problem between
>> AS
>> on the device and the desktop, which comes down to ports not being
>> accessible. Perhaps some vestige of an old firewall or even the Windows
>> firewall blocking access to some ports.
>>
>> Another thing that might go wrong here is if you are using any Virtual
>> Private Networking. I don't do this, but I've heard that some such
>> clients
>> route everything to the VPN, which would be a problem, since AS wants to
>> get
>> a DHCP address from the device (not from the VPN network), and AS sends
>> various types of network messages to various ports during the
>> establishment
>> of a connection. Both UDP and TCP messages are sent, so you've got to be
>> sure that both datagrams and streams work.
>>
>> You might also check the settings for the types of connections that the
>> device is going to allow on the device AS application itself (Menu |
>> Connections). Obviously, you want USB enabled.
>>
>> If everything seems to be set correctly, but no connection is
>> established,
>> MS recommends grabbing some network traces. It's pretty hard to give a
>> step-by-step on this, but you want to see any and all UDP and TCP packets
>> sent on the RNDIS interface. If you don't see any UDP, this might
>> indicate
>> that something is redirecting them to another interface, so you might
>> check
>> and see if UDP packets from the desktop machine *are* going out another
>> interface. You might also check the %tmp%\wce*.log files to see if any
>> of
>> them show a process starting but not completing. The one that looks the
>> most promising to me is wcescomm.log. It doesn't get many entries, but
>> it
>> should show the RNDIS adapter appearing.
>>
>> 4. Green ActiveSync icon should start spinning. You're on to the next
>> problem ;-)
>>
>> Paul T.
>>
>> "ckelsoe" <> wrote in message
>> news:%...
>> > alrightly, you ask - here is what I have done and still do not have as
>> > working...
>> >
>> > Environment:
>> >
>> > Windows XP with SP 2 and all patches / updates
>> >
>> > Connected to network, not connected to domain
>> >
>> > Static IP Assigned (changed to dynamic as part of diagnostics)
>> >
>> > I-MATE K-JAM Phone with WM 5.0
>> >
>> >
>> >
>> > Symptom: ActiveSync shows it is connecting but never connects.
>> >
>> >
>> >
>> > Observations:
>> >
>> > 1.. Setting the Tray notification on the Windows Mobile based Device
>> > shows a connection.
>> > 2.. Running Ethereal shows that the port 5679 is unreachable.
>> > 3.. The device shows the following message after a time: "Unable to
>> > obtain a server assigned IP Address". Changing to a static ip on the
>> > device makes no difference.
>> > 4.. User is administrator
>> > 5.. Tried 8 different USB ports including those directly attached to
>> > the
>> > motherboard.
>> > 6.. The device shows up as connected in the Network Connections area.
>> > 7.. Followed steps at
>> > http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally
>> > remove
>> > ActiveSync and try again.
>> > 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>> > phone.
>> > Things I have done to attempt to resolve:
>> >
>> > 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>> > between uninstalls and reinstalls.
>> > 2.. Run WinsockFix -
>> > http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>> > 3.. Verified that checkmarks are beside Client for MS Networks, File
>> > and
>> > Print Sharing for MS NW, Internet protocol
>> > 4.. Booted up in Safe Mode with Networking
>> > 5.. Ran NetStat -a (See attached)
>> > 6.. Ran TCPView (See Attached)
>> > 7.. Ran FPORT (See Attached)
>> > 8.. Ran TDIMON (see attached)
>> > 9.. Added the following to the registry:
>> > 10..
>> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>> > 11.. "MaxPacketSize"=dword:00000001
>> > 12.. Specifically opened port 5679 in Windows Firewall
>> > 13.. Ran NetSH Winsock Reset
>> > 14.. Do an in place upgrade to Windows XP with SP 2
>> > 15.. Verified that the DHCP Client Service is running on the PC
>> > 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>> > 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters"
>> > as
>> > "Windows Mobile Device #xx" where xx seems to vary depending on which
>> > usb
>> > port you are plugged in to.
>> > 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx"
>> > shows
>> > up with an IP address of 169.254.2.2 and the DHCP server listed at
>> > 169.254.2.1
>> > 19.. Run "Route print" as command prompt to verify that there are
>> > routes
>> > there for the 169.254.2.2 interface.
>> > 20.. Disabled antivirus (NOD32)
>> > 21.. Uninstalled portions of VS2005 that may related to SmartDevices
>> > programming just in case. Made no difference.
>> >
>> >
>> > "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT
>> > com>
>> > wrote in message news:%...
>> >> If you could give just a slightly more-detailed description it might
>> >> help
>> >> narrow the problem down. Are you connecting the device using the USB
>> >> cable that came with it? Are you connecting it *directly*, *not*
>> >> through
>> >> a USB hub, to the PC's USB port?
>> >>
>> >> You should be able to leave the XP firewall turned on. Depending on
>> >> when
>> >> you turned it off, you might want to turn it back on, make sure that
>> >> Allow Exceptions is checked, and reinstall AS 4.1, then see what
>> >> happens,
>> >> too.
>> >>
>> >> Paul T.
>> >>
>> >> "John" <> wrote in message
>> >> news:...
>> >>> Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it.
>> >>> (XP
>> >>> Pro /Sp2, all firewall soft unloaded)
>> >>> Activesync 4.1 UK downloaded on 31.12.2005 installed after complete
>> >>> removal of Activesync 4.0.
>> >>>
>> >>> USB device is recognized and drivers loaded (Medion USB mobile - so
>> >>> it
>> >>> sounds OK)
>> >>>
>> >>> But Activesync won't ever find a device, no matter what USB-port I
>> >>> tried - even on a second PC (my lap running a french XP Pro /SP2 with
>> >>> FW
>> >>> disabled for the test).
>> >>>
>> >>> MICROSOFT can U hear me - I am starting to get really frustrated:
>> >>> this
>> >>> is between MS Mobile 5 and MS XP, theres no third party - so get the
>> >>> problem solved!
>> >>>
>> >>> regards
>> >>>
>> >>> John
>> >>>
>> >>> "ckelsoe" <> wrote in message
>> >>> news:...
>> >>>> Here is what I have done to try to resolve this issue. Any feedback
>> >>>> would be appreciated.
>> >>>>
>> >>>> Environment:
>> >>>>
>> >>>> Windows XP with SP 2 and all patches / updates
>> >>>>
>> >>>> Connected to network, not connected to domain
>> >>>>
>> >>>> Static IP Assigned (changed to dynamic as part of diagnostics)
>> >>>>
>> >>>> I-MATE K-JAM Phone with WM 5.0
>> >>>>
>> >>>>
>> >>>>
>> >>>> Symptom: ActiveSync shows it is connecting but never connects.
>> >>>>
>> >>>>
>> >>>>
>> >>>> Observations:
>> >>>>
>> >>>> 1.. Setting the Tray notification on the Windows Mobile based
>> >>>> Device
>> >>>> shows a connection.
>> >>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>> >>>> 3.. The device shows the following message after a time: "Unable to
>> >>>> obtain a server assigned IP Address". Changing to a static ip on the
>> >>>> device makes no difference.
>> >>>> 4.. User is administrator
>> >>>> 5.. Tried 8 different USB ports including those directly attached
>> >>>> to
>> >>>> the motherboard.
>> >>>> 6.. The device shows up as connected in the Network Connections
>> >>>> area.
>> >>>> 7.. Followed steps at
>> >>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally
>> >>>> remove ActiveSync and try again.
>> >>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>> >>>> phone.
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>> Things I have done to attempt to resolve:
>> >>>>
>> >>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots
>> >>>> in
>> >>>> between uninstalls and reinstalls.
>> >>>> 2.. Run WinsockFix -
>> >>>> http://www.softpedia.com/get/Tweak/N...nSockFix.shtml.
>> >>>> 3.. Verified that checkmarks are beside Client for MS Networks,
>> >>>> File
>> >>>> and Print Sharing for MS NW, Internet protocol
>> >>>> 4.. Booted up in Safe Mode with Networking
>> >>>> 5.. Ran NetStat -a (See attached)
>> >>>> 6.. Ran TCPView (See Attached)
>> >>>> 7.. Ran FPORT (See Attached)
>> >>>> 8.. Ran TDIMON (see attached)
>> >>>> 9.. Added the following to the registry:
>> >>>> 10..
>> >>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Lsa\Kerberos\Parameters]
>> >>>> 11.. "MaxPacketSize"=dword:00000001
>> >>>> 12.. Specifically opened port 5679 in Windows Firewall
>> >>>> 13.. Ran NetSH Winsock Reset
>> >>>> 14.. Do an in place upgrade to Windows XP with SP 2
>> >>>> 15.. Verified that the DHCP Client Service is running on the PC
>> >>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>> >>>> 17.. Run Start / Run / devmgmt.msc and look under "Network
>> >>>> Adapters"
>> >>>> as "Windows Mobile Device #xx" where xx seems to vary depending on
>> >>>> which usb port you are plugged in to.
>> >>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx"
>> >>>> shows up with an IP address of 169.254.2.2 and the DHCP server
>> >>>> listed
>> >>>> at 169.254.2.1
>> >>>> 19.. Run "Route print" as command prompt to verify that there are
>> >>>> routes there for the 169.254.2.2 interface.
>> >>>>
>> >>>>
>> >>>
>> >>>
>> >>
>> >>
>> >
>> >
>