ActiveSync 4.5 syncing error and support code 85010014

I've just purchased a HTC Mogul pocket PC. I have Microsoft Outlook 2003,
Windows XP Professional SP2, ActiveSync 4.5 and Windows Mobile 6.0.
ActiveSync installed fine but when I try to sync for the first time, I get
the support code 85010014 and no information has synced with my Mogul. I've
uninstalled, re-installed, downloaded a version from microsoft.com and
installed but I still can't get the syncing to work. Any suggestions?

Did you find a fix for this? I have the exact same issue

"Stoneman" wrote:

> I've just purchased a HTC Mogul pocket PC. I have Microsoft Outlook 2003,
> Windows XP Professional SP2, ActiveSync 4.5 and Windows Mobile 6.0.
> ActiveSync installed fine but when I try to sync for the first time, I get
> the support code 85010014 and no information has synced with my Mogul. I've
> uninstalled, re-installed, downloaded a version from microsoft.com and
> installed but I still can't get the syncing to work. Any suggestions?

Not yet. I've checked my McAfee configuration and it seems to be correct. I
don't know what to try next.

"Monte Ellis" wrote:

> Did you find a fix for this? I have the exact same issue
>
> "Stoneman" wrote:
>
> > I've just purchased a HTC Mogul pocket PC. I have Microsoft Outlook 2003,
> > Windows XP Professional SP2, ActiveSync 4.5 and Windows Mobile 6.0.
> > ActiveSync installed fine but when I try to sync for the first time, I get
> > the support code 85010014 and no information has synced with my Mogul. I've
> > uninstalled, re-installed, downloaded a version from microsoft.com and
> > installed but I still can't get the syncing to work. Any suggestions?

Here is what worked for me. I removed Outlook from my office install. I
didn't delete the pst file or anything. I then added Outlook back into my
Office install and everything synced. Hope this helps.

"Stoneman" wrote:

> Not yet. I've checked my McAfee configuration and it seems to be correct. I
> don't know what to try next.
>
> "Monte Ellis" wrote:
>
> > Did you find a fix for this? I have the exact same issue
> >
> > "Stoneman" wrote:
> >
> > > I've just purchased a HTC Mogul pocket PC. I have Microsoft Outlook 2003,
> > > Windows XP Professional SP2, ActiveSync 4.5 and Windows Mobile 6.0.
> > > ActiveSync installed fine but when I try to sync for the first time, I get
> > > the support code 85010014 and no information has synced with my Mogul. I've
> > > uninstalled, re-installed, downloaded a version from microsoft.com and
> > > installed but I still can't get the syncing to work. Any suggestions?

Found another string that told me to run a "detect and repair" on my Outlook
2003 (in the help menu) & evrything is syncing now & the error is gone.
You'll probably need your original Outlook disk to complete the fix.

Good Luck...
RichG

"Monte Ellis" wrote:

> Here is what worked for me. I removed Outlook from my office install. I
> didn't delete the pst file or anything. I then added Outlook back into my
> Office install and everything synced. Hope this helps.
>
> "Stoneman" wrote:
>
> > Not yet. I've checked my McAfee configuration and it seems to be correct. I
> > don't know what to try next.
> >
> > "Monte Ellis" wrote:
> >
> > > Did you find a fix for this? I have the exact same issue
> > >
> > > "Stoneman" wrote:
> > >
> > > > I've just purchased a HTC Mogul pocket PC. I have Microsoft Outlook 2003,
> > > > Windows XP Professional SP2, ActiveSync 4.5 and Windows Mobile 6.0.
> > > > ActiveSync installed fine but when I try to sync for the first time, I get
> > > > the support code 85010014 and no information has synced with my Mogul. I've
> > > > uninstalled, re-installed, downloaded a version from microsoft.com and
> > > > installed but I still can't get the syncing to work. Any suggestions?