Activesync 4.5, WM 6 and Outlook 2007 Diagnosis…

Seeking advice from the Pros on getting my Tilt to sync with Outlook 2007.
Bought the Tilt (loved it until I ran into this challenge), installed Outlook
2007 Trial and Activesync 4.5, running on Windows XP. I know many have had
issues and I have spent the better part of the last two days researching
these issues and trying a variety of the recommendations. Below is a summary
of what I have done so far:

ï‚· Removed and reinstalled both Activesync 4.5 and Outlook 2007 several times
to no avail
ï‚· Deactived Windows Firewall and Norton Firewall completely (as well as
those areas specific to Activesync in Norton)
 Before Activesync, "Sync" and "Explore" are visible and selectable –
Schedule is not selectable
ï‚· "Sync" starts the sync and "Explore" allows me to see the contents of the
Tilt
ï‚· During Activesync, "Stop" and "Explore" are visible, but Schedule is not
selectable.
ï‚· After a long syncing process/delay, I get the ever-present Support Code:
85010014
ï‚· I have deselected all sync folders and activesync completes with no errors
– but there isn’t anything actually being "synced" in this process.
ï‚· Regardless of the folder I select (i.e. Calendar, Contacts, Email, etc.)
the error above is the result.
 Deactivated "Enable advanced network functionality" under Settings –
Connections – USB to PC
ï‚· Ran Activesync Troubleshooter and it returns the "Norton Personal Firewall
has been detected" message. I followed the full directions on this linked
page.
ï‚· Ran Outlook diagnostics application, no errors found.
ï‚· Ran scanpst.exe on Outlook PST files.
ï‚· Deleted the PDA under Activesync and added it again.
ï‚· Can "sync" music from Windows Media Player to Tilt, but not through
Activesync as the Setup Must be Completed/Partnership error results.
ï‚·
All of the above have accomplished nothing. I am not a techno-genius, but my
thoughts are that there could be an issue with the "connection" between
Activesync and Outlook 2007. I am not entirely clear on the hook between the
Outlook "Profile" and the Activesync "Friendly Name" titles. In addition, I
am unclear on the "scripting" issues that have been discussed in other
forums. In deactivating both Windows Firewall and Norton Personal Firewall, I
would hope the scripting issue would be covered.

So, that’s the saga…any ideas and/or input would be greatly appreciated! I
so desperately want to love the Tilt, but if I can get it to sync with my
Outlook data, it doesn’t serve a great purpose!

Thanks in advance…Later…Away…

Hi,
Check and see if there are existing partnerships on the Tilt. If 2 already
exist then it won't sync. You will have to delete an existing partnership
to setup a new one.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

"Away..." <Away...@discussions.microsoft.com> wrote in message
news:E3B958D9-A511-4F22-95C0-...
> Seeking advice from the Pros on getting my Tilt to sync with Outlook 2007.
> Bought the Tilt (loved it until I ran into this challenge), installed
> Outlook
> 2007 Trial and Activesync 4.5, running on Windows XP. I know many have had
> issues and I have spent the better part of the last two days researching
> these issues and trying a variety of the recommendations. Below is a
> summary
> of what I have done so far:
>
> ? Removed and reinstalled both Activesync 4.5 and Outlook 2007 several
> times
> to no avail
> ? Deactived Windows Firewall and Norton Firewall completely (as well as
> those areas specific to Activesync in Norton)
> ? Before Activesync, "Sync" and "Explore" are visible and selectable -
> Schedule is not selectable
> ? "Sync" starts the sync and "Explore" allows me to see the contents of
> the
> Tilt
> ? During Activesync, "Stop" and "Explore" are visible, but Schedule is not
> selectable.
> ? After a long syncing process/delay, I get the ever-present Support Code:
> 85010014
> ? I have deselected all sync folders and activesync completes with no
> errors
> - but there isn't anything actually being "synced" in this process.
> ? Regardless of the folder I select (i.e. Calendar, Contacts, Email, etc.)
> the error above is the result.
> ? Deactivated "Enable advanced network functionality" under Settings -
> Connections - USB to PC
> ? Ran Activesync Troubleshooter and it returns the "Norton Personal
> Firewall
> has been detected" message. I followed the full directions on this linked
> page.
> ? Ran Outlook diagnostics application, no errors found.
> ? Ran scanpst.exe on Outlook PST files.
> ? Deleted the PDA under Activesync and added it again.
> ? Can "sync" music from Windows Media Player to Tilt, but not through
> Activesync as the Setup Must be Completed/Partnership error results.
> ?
> All of the above have accomplished nothing. I am not a techno-genius, but
> my
> thoughts are that there could be an issue with the "connection" between
> Activesync and Outlook 2007. I am not entirely clear on the hook between
> the
> Outlook "Profile" and the Activesync "Friendly Name" titles. In addition,
> I
> am unclear on the "scripting" issues that have been discussed in other
> forums. In deactivating both Windows Firewall and Norton Personal
> Firewall, I
> would hope the scripting issue would be covered.
>
> So, that's the saga.any ideas and/or input would be greatly appreciated! I
> so desperately want to love the Tilt, but if I can get it to sync with my
> Outlook data, it doesn't serve a great purpose!
>
> Thanks in advance.Later.Away.

Hello Again Chris!

Another hour...another board...aye?

There is only the one partnership on the Tilt, been there...

Get some sleep...I'm about to :-)

Thanks Again...Later...Away...

"Chris De Herrera" wrote:

> Hi,
> Check and see if there are existing partnerships on the Tilt. If 2 already
> exist then it won't sync. You will have to delete an existing partnership
> to setup a new one.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
> "Away..." <Away...@discussions.microsoft.com> wrote in message
> news:E3B958D9-A511-4F22-95C0-...
> > Seeking advice from the Pros on getting my Tilt to sync with Outlook 2007.
> > Bought the Tilt (loved it until I ran into this challenge), installed
> > Outlook
> > 2007 Trial and Activesync 4.5, running on Windows XP. I know many have had
> > issues and I have spent the better part of the last two days researching
> > these issues and trying a variety of the recommendations. Below is a
> > summary
> > of what I have done so far:
> >
> > ? Removed and reinstalled both Activesync 4.5 and Outlook 2007 several
> > times
> > to no avail
> > ? Deactived Windows Firewall and Norton Firewall completely (as well as
> > those areas specific to Activesync in Norton)
> > ? Before Activesync, "Sync" and "Explore" are visible and selectable -
> > Schedule is not selectable
> > ? "Sync" starts the sync and "Explore" allows me to see the contents of
> > the
> > Tilt
> > ? During Activesync, "Stop" and "Explore" are visible, but Schedule is not
> > selectable.
> > ? After a long syncing process/delay, I get the ever-present Support Code:
> > 85010014
> > ? I have deselected all sync folders and activesync completes with no
> > errors
> > - but there isn't anything actually being "synced" in this process.
> > ? Regardless of the folder I select (i.e. Calendar, Contacts, Email, etc.)
> > the error above is the result.
> > ? Deactivated "Enable advanced network functionality" under Settings -
> > Connections - USB to PC
> > ? Ran Activesync Troubleshooter and it returns the "Norton Personal
> > Firewall
> > has been detected" message. I followed the full directions on this linked
> > page.
> > ? Ran Outlook diagnostics application, no errors found.
> > ? Ran scanpst.exe on Outlook PST files.
> > ? Deleted the PDA under Activesync and added it again.
> > ? Can "sync" music from Windows Media Player to Tilt, but not through
> > Activesync as the Setup Must be Completed/Partnership error results.
> > ?
> > All of the above have accomplished nothing. I am not a techno-genius, but
> > my
> > thoughts are that there could be an issue with the "connection" between
> > Activesync and Outlook 2007. I am not entirely clear on the hook between
> > the
> > Outlook "Profile" and the Activesync "Friendly Name" titles. In addition,
> > I
> > am unclear on the "scripting" issues that have been discussed in other
> > forums. In deactivating both Windows Firewall and Norton Personal
> > Firewall, I
> > would hope the scripting issue would be covered.
> >
> > So, that's the saga.any ideas and/or input would be greatly appreciated! I
> > so desperately want to love the Tilt, but if I can get it to sync with my
> > Outlook data, it doesn't serve a great purpose!
> >
> > Thanks in advance.Later.Away.
>
>
>