ActiveSync 4.x stuck in "Retrieving settings"

Hi,

I have the problem that after establishing the connection between my
WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving Settings".

I have no personal firewall installed and my WinXP SP2 firewall is disabled.

Any ideas?

I can ping the device so the IP connection works...


--
Martin Bodenstedt

(www.die-bodenstedts.de / www.maboko.de)

I have exactly the same problem on a first time connect. I have disabled
Sygate and checked Windows Firewall. It is infuriating.

Anyone any ideas???

CCC.

"Martin Bodenstedt" wrote:

> Hi,
>
> I have the problem that after establishing the connection between my
> WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving Settings".
>
> I have no personal firewall installed and my WinXP SP2 firewall is disabled.
>
> Any ideas?
>
> I can ping the device so the IP connection works...
>
>
> --
> Martin Bodenstedt
>
> (www.die-bodenstedts.de / www.maboko.de)
>

That does sound like the firewall. You might try actually *removing*
Sygate, as I have no idea what "disable" might do (they might decide that
disable means don't allow any incoming traffic from new devices).

You can also verify that you're plugging the AS cable directly into the PC's
USB port and not a hub, that you've tried a couple of cables, if you have
them, etc., but I'm betting on the packets being blocked.

Paul T.

"CCCustard" <> wrote in message
news:B4787001-191E-4307-853F-...
>I have exactly the same problem on a first time connect. I have disabled
> Sygate and checked Windows Firewall. It is infuriating.
>
> Anyone any ideas???
>
> CCC.
>
> "Martin Bodenstedt" wrote:
>
>> Hi,
>>
>> I have the problem that after establishing the connection between my
>> WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving Settings".
>>
>> I have no personal firewall installed and my WinXP SP2 firewall is
>> disabled.
>>
>> Any ideas?
>>
>> I can ping the device so the IP connection works...
>>
>>
>> --
>> Martin Bodenstedt
>>
>> (www.die-bodenstedts.de / www.maboko.de)
>>

Hi Paul,

I've set Sygate to "allow all". What does packets being blocked mean?

CCC.

"Paul G. Tobey [eMVP]" wrote:

> That does sound like the firewall. You might try actually *removing*
> Sygate, as I have no idea what "disable" might do (they might decide that
> disable means don't allow any incoming traffic from new devices).
>
> You can also verify that you're plugging the AS cable directly into the PC's
> USB port and not a hub, that you've tried a couple of cables, if you have
> them, etc., but I'm betting on the packets being blocked.
>
> Paul T.
>
> "CCCustard" <> wrote in message
> news:B4787001-191E-4307-853F-...
> >I have exactly the same problem on a first time connect. I have disabled
> > Sygate and checked Windows Firewall. It is infuriating.
> >
> > Anyone any ideas???
> >
> > CCC.
> >
> > "Martin Bodenstedt" wrote:
> >
> >> Hi,
> >>
> >> I have the problem that after establishing the connection between my
> >> WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving Settings".
> >>
> >> I have no personal firewall installed and my WinXP SP2 firewall is
> >> disabled.
> >>
> >> Any ideas?
> >>
> >> I can ping the device so the IP connection works...
> >>
> >>
> >> --
> >> Martin Bodenstedt
> >>
> >> (www.die-bodenstedts.de / www.maboko.de)
> >>
>
>
>

Paul:

I started with this thread, which put onto a possible issue with the SyGate
firewall. I then followed the manufacturer suggestion and went to the Windows
Mobile ActiveSync4 site (www.microsoft.com/windowsmobile/activesync4). There
I found a help page for configuring the SyGate firewall
(http://www.microsoft.com/windowsmobi...nc/sygate.mspx). I
implemented the settings as described. I also selected 'Record this traffic
in "Packet Log"'. I saw a massive amount of back & forth traffic in the
packet log, all allowed, but my Pocket PC device still sticks on "Retrieving
Settings". Can you think of anything else to try?

Bruce

"CCCustard" wrote:

> Hi Paul,
>
> I've set Sygate to "allow all". What does packets being blocked mean?
>
> CCC.
>
> "Paul G. Tobey [eMVP]" wrote:
>
> > That does sound like the firewall. You might try actually *removing*
> > Sygate, as I have no idea what "disable" might do (they might decide that
> > disable means don't allow any incoming traffic from new devices).
> >
> > You can also verify that you're plugging the AS cable directly into the PC's
> > USB port and not a hub, that you've tried a couple of cables, if you have
> > them, etc., but I'm betting on the packets being blocked.
> >
> > Paul T.
> >
> > "CCCustard" <> wrote in message
> > news:B4787001-191E-4307-853F-...
> > >I have exactly the same problem on a first time connect. I have disabled
> > > Sygate and checked Windows Firewall. It is infuriating.
> > >
> > > Anyone any ideas???
> > >
> > > CCC.
> > >
> > > "Martin Bodenstedt" wrote:
> > >
> > >> Hi,
> > >>
> > >> I have the problem that after establishing the connection between my
> > >> WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving Settings".
> > >>
> > >> I have no personal firewall installed and my WinXP SP2 firewall is
> > >> disabled.
> > >>
> > >> Any ideas?
> > >>
> > >> I can ping the device so the IP connection works...
> > >>
> > >>
> > >> --
> > >> Martin Bodenstedt
> > >>
> > >> (www.die-bodenstedts.de / www.maboko.de)
> > >>
> >
> >
> >

I discovered something this morning when I examined the Sygate security log.
Even though the advanced rules are set to allow all 4 ActiveSync programs to
run, Sygate logged the following "Application Hijacking has been detected
The application: C:\Program Files\Microsoft ActiveSync\wcescomm.exe try to
launch another application: C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe". I'm going to contact Sygate and see what they have
to offer.

Bruce

"Bruce Wilkinson" wrote:

> Paul:
>
> I started with this thread, which put onto a possible issue with the SyGate
> firewall. I then followed the manufacturer suggestion and went to the Windows
> Mobile ActiveSync4 site (www.microsoft.com/windowsmobile/activesync4). There
> I found a help page for configuring the SyGate firewall
> (http://www.microsoft.com/windowsmobi...nc/sygate.mspx). I
> implemented the settings as described. I also selected 'Record this traffic
> in "Packet Log"'. I saw a massive amount of back & forth traffic in the
> packet log, all allowed, but my Pocket PC device still sticks on "Retrieving
> Settings". Can you think of anything else to try?
>
> Bruce
>
> "CCCustard" wrote:
>
> > Hi Paul,
> >
> > I've set Sygate to "allow all". What does packets being blocked mean?
> >
> > CCC.
> >
> > "Paul G. Tobey [eMVP]" wrote:
> >
> > > That does sound like the firewall. You might try actually *removing*
> > > Sygate, as I have no idea what "disable" might do (they might decide that
> > > disable means don't allow any incoming traffic from new devices).
> > >
> > > You can also verify that you're plugging the AS cable directly into the PC's
> > > USB port and not a hub, that you've tried a couple of cables, if you have
> > > them, etc., but I'm betting on the packets being blocked.
> > >
> > > Paul T.
> > >
> > > "CCCustard" <> wrote in message
> > > news:B4787001-191E-4307-853F-...
> > > >I have exactly the same problem on a first time connect. I have disabled
> > > > Sygate and checked Windows Firewall. It is infuriating.
> > > >
> > > > Anyone any ideas???
> > > >
> > > > CCC.
> > > >
> > > > "Martin Bodenstedt" wrote:
> > > >
> > > >> Hi,
> > > >>
> > > >> I have the problem that after establishing the connection between my
> > > >> WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving Settings".
> > > >>
> > > >> I have no personal firewall installed and my WinXP SP2 firewall is
> > > >> disabled.
> > > >>
> > > >> Any ideas?
> > > >>
> > > >> I can ping the device so the IP connection works...
> > > >>
> > > >>
> > > >> --
> > > >> Martin Bodenstedt
> > > >>
> > > >> (www.die-bodenstedts.de / www.maboko.de)
> > > >>
> > >
> > >
> > >

Yes, that must be allowed in order for AS to work.

Paul T.

"Bruce Wilkinson" <> wrote in
message news:5D218D62-7FB8-49BA-9CF1-...
>I discovered something this morning when I examined the Sygate security
>log.
> Even though the advanced rules are set to allow all 4 ActiveSync programs
> to
> run, Sygate logged the following "Application Hijacking has been detected
> The application: C:\Program Files\Microsoft ActiveSync\wcescomm.exe try
> to
> launch another application: C:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe". I'm going to contact Sygate and see what they
> have
> to offer.
>
> Bruce
>
> "Bruce Wilkinson" wrote:
>
>> Paul:
>>
>> I started with this thread, which put onto a possible issue with the
>> SyGate
>> firewall. I then followed the manufacturer suggestion and went to the
>> Windows
>> Mobile ActiveSync4 site (www.microsoft.com/windowsmobile/activesync4).
>> There
>> I found a help page for configuring the SyGate firewall
>> (http://www.microsoft.com/windowsmobi...nc/sygate.mspx). I
>> implemented the settings as described. I also selected 'Record this
>> traffic
>> in "Packet Log"'. I saw a massive amount of back & forth traffic in the
>> packet log, all allowed, but my Pocket PC device still sticks on
>> "Retrieving
>> Settings". Can you think of anything else to try?
>>
>> Bruce
>>
>> "CCCustard" wrote:
>>
>> > Hi Paul,
>> >
>> > I've set Sygate to "allow all". What does packets being blocked mean?
>> >
>> > CCC.
>> >
>> > "Paul G. Tobey [eMVP]" wrote:
>> >
>> > > That does sound like the firewall. You might try actually *removing*
>> > > Sygate, as I have no idea what "disable" might do (they might decide
>> > > that
>> > > disable means don't allow any incoming traffic from new devices).
>> > >
>> > > You can also verify that you're plugging the AS cable directly into
>> > > the PC's
>> > > USB port and not a hub, that you've tried a couple of cables, if you
>> > > have
>> > > them, etc., but I'm betting on the packets being blocked.
>> > >
>> > > Paul T.
>> > >
>> > > "CCCustard" <> wrote in message
>> > > news:B4787001-191E-4307-853F-...
>> > > >I have exactly the same problem on a first time connect. I have
>> > > >disabled
>> > > > Sygate and checked Windows Firewall. It is infuriating.
>> > > >
>> > > > Anyone any ideas???
>> > > >
>> > > > CCC.
>> > > >
>> > > > "Martin Bodenstedt" wrote:
>> > > >
>> > > >> Hi,
>> > > >>
>> > > >> I have the problem that after establishing the connection between
>> > > >> my
>> > > >> WM5.0 device over USB ActiveSync 4.1 gets stuck at "Retrieving
>> > > >> Settings".
>> > > >>
>> > > >> I have no personal firewall installed and my WinXP SP2 firewall is
>> > > >> disabled.
>> > > >>
>> > > >> Any ideas?
>> > > >>
>> > > >> I can ping the device so the IP connection works...
>> > > >>
>> > > >>
>> > > >> --
>> > > >> Martin Bodenstedt
>> > > >>
>> > > >> (www.die-bodenstedts.de / www.maboko.de)
>> > > >>
>> > >
>> > >
>> > >