ActiveSync Errors after August Update

I posted the following message in the Windows Update discussion and then
discovered this group. I see that I am not alone in having sync troubles
after installing the latest WindowsXP security updates. It looks as if the
boys at MS have inadvertently broken something needed to make AS run
properly. Perhaps, if MS support is monitoring this group, they can come up
with a fix to this new problem:

"I have a Treo 700w using ActiveSync to synchronize with Outlook 2003 on my
desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
problems with ActiveSync until I installed the latest (August) Windows
updates. Now no sync can be completed -- after long wait while ActiveSync
reports that it is "looking for changes", I receive an error message (no
error code) saying that there has been an error, synchronization has failed,
try again. Also, ActiveSync no longer recognizes my Outlook contacts as data
that can be synced. I have (1) checked that my firewall had appropriate
permissions for ActiveSync components, (2) turned off my firewall, (3) turned
off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
deleted and reinitiated the partnership between my Treo and desktop, and (6)
kicked tires -- no joy!! Anyone else seen this behavior or know of a possible
fix.

Thanks."

Hi,
Have you tried uninstalling Outlook and reinstalling it? In some cases this
fixes the problem you described.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"JPG" <> wrote in message
news:CBF47AA6-4B90-488D-BDBF-...
>I posted the following message in the Windows Update discussion and then
> discovered this group. I see that I am not alone in having sync troubles
> after installing the latest WindowsXP security updates. It looks as if the
> boys at MS have inadvertently broken something needed to make AS run
> properly. Perhaps, if MS support is monitoring this group, they can come
> up
> with a fix to this new problem:
>
> "I have a Treo 700w using ActiveSync to synchronize with Outlook 2003 on
> my
> desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
> problems with ActiveSync until I installed the latest (August) Windows
> updates. Now no sync can be completed -- after long wait while ActiveSync
> reports that it is "looking for changes", I receive an error message (no
> error code) saying that there has been an error, synchronization has
> failed,
> try again. Also, ActiveSync no longer recognizes my Outlook contacts as
> data
> that can be synced. I have (1) checked that my firewall had appropriate
> permissions for ActiveSync components, (2) turned off my firewall, (3)
> turned
> off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
> deleted and reinitiated the partnership between my Treo and desktop, and
> (6)
> kicked tires -- no joy!! Anyone else seen this behavior or know of a
> possible
> fix.
>
> Thanks."
>
>

Outlook is working fine and ActiveSync was working without any problems until
the latest Windows updates were installed. Wouldn't want to mess with my
Outlook installation, with risk of losing all my settings, email setup and
data, unless that was absolutely necessary. I'd rather switch to another sync
application first. Do you know if Hotsync or PocketMirror work with the 700w?

"Chris De Herrera" wrote:

> Hi,
> Have you tried uninstalling Outlook and reinstalling it? In some cases this
> fixes the problem you described.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>
> "JPG" <> wrote in message
> news:CBF47AA6-4B90-488D-BDBF-...
> >I posted the following message in the Windows Update discussion and then
> > discovered this group. I see that I am not alone in having sync troubles
> > after installing the latest WindowsXP security updates. It looks as if the
> > boys at MS have inadvertently broken something needed to make AS run
> > properly. Perhaps, if MS support is monitoring this group, they can come
> > up
> > with a fix to this new problem:
> >
> > "I have a Treo 700w using ActiveSync to synchronize with Outlook 2003 on
> > my
> > desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
> > problems with ActiveSync until I installed the latest (August) Windows
> > updates. Now no sync can be completed -- after long wait while ActiveSync
> > reports that it is "looking for changes", I receive an error message (no
> > error code) saying that there has been an error, synchronization has
> > failed,
> > try again. Also, ActiveSync no longer recognizes my Outlook contacts as
> > data
> > that can be synced. I have (1) checked that my firewall had appropriate
> > permissions for ActiveSync components, (2) turned off my firewall, (3)
> > turned
> > off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
> > deleted and reinitiated the partnership between my Treo and desktop, and
> > (6)
> > kicked tires -- no joy!! Anyone else seen this behavior or know of a
> > possible
> > fix.
> >
> > Thanks."
> >
> >
>
>
>

Hi,
HotSync only works with Palm OS devices so it won't work with Windows
Mobile. There is a version of PocketMirror for Windows Mobile. Another
alternative is Intellisync.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"JPG" <> wrote in message
news:42A82B71-5264-49B9-BAFB-...
> Outlook is working fine and ActiveSync was working without any problems
> until
> the latest Windows updates were installed. Wouldn't want to mess with my
> Outlook installation, with risk of losing all my settings, email setup and
> data, unless that was absolutely necessary. I'd rather switch to another
> sync
> application first. Do you know if Hotsync or PocketMirror work with the
> 700w?
>
> "Chris De Herrera" wrote:
>
>> Hi,
>> Have you tried uninstalling Outlook and reinstalling it? In some cases
>> this
>> fixes the problem you described.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>
>> "JPG" <> wrote in message
>> news:CBF47AA6-4B90-488D-BDBF-...
>> >I posted the following message in the Windows Update discussion and then
>> > discovered this group. I see that I am not alone in having sync
>> > troubles
>> > after installing the latest WindowsXP security updates. It looks as if
>> > the
>> > boys at MS have inadvertently broken something needed to make AS run
>> > properly. Perhaps, if MS support is monitoring this group, they can
>> > come
>> > up
>> > with a fix to this new problem:
>> >
>> > "I have a Treo 700w using ActiveSync to synchronize with Outlook 2003
>> > on
>> > my
>> > desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
>> > problems with ActiveSync until I installed the latest (August) Windows
>> > updates. Now no sync can be completed -- after long wait while
>> > ActiveSync
>> > reports that it is "looking for changes", I receive an error message
>> > (no
>> > error code) saying that there has been an error, synchronization has
>> > failed,
>> > try again. Also, ActiveSync no longer recognizes my Outlook contacts as
>> > data
>> > that can be synced. I have (1) checked that my firewall had appropriate
>> > permissions for ActiveSync components, (2) turned off my firewall, (3)
>> > turned
>> > off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
>> > deleted and reinitiated the partnership between my Treo and desktop,
>> > and
>> > (6)
>> > kicked tires -- no joy!! Anyone else seen this behavior or know of a
>> > possible
>> > fix.
>> >
>> > Thanks."
>> >
>> >
>>
>>
>>

Send the log files from the device to astell <at> microsoft <dot> com.

Paul T.

<> wrote in message
news: ups.com...
> You aren't the only one, this fault seems to be a direct result of some
> security patching in the latest release. It currently has me unable to
> synch any of my phones across the air to my exchange server .. I sure
> hope that M$ put out a patch to fix this post haste!!!
>
> Currently running Exchange 2003 SP2 with Windows 2003 SP2, all I can
> get is a message on the device saying 'Sychronizing folders' then it
> disappears. Error message has a support code of 0x80072EFD
>
> JPG wrote:
>> I posted the following message in the Windows Update discussion and then
>> discovered this group. I see that I am not alone in having sync troubles
>> after installing the latest WindowsXP security updates. It looks as if
>> the
>> boys at MS have inadvertently broken something needed to make AS run
>> properly. Perhaps, if MS support is monitoring this group, they can come
>> up
>> with a fix to this new problem:
>>
>> "I have a Treo 700w using ActiveSync to synchronize with Outlook 2003 on
>> my
>> desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
>> problems with ActiveSync until I installed the latest (August) Windows
>> updates. Now no sync can be completed -- after long wait while ActiveSync
>> reports that it is "looking for changes", I receive an error message (no
>> error code) saying that there has been an error, synchronization has
>> failed,
>> try again. Also, ActiveSync no longer recognizes my Outlook contacts as
>> data
>> that can be synced. I have (1) checked that my firewall had appropriate
>> permissions for ActiveSync components, (2) turned off my firewall, (3)
>> turned
>> off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
>> deleted and reinitiated the partnership between my Treo and desktop, and
>> (6)
>> kicked tires -- no joy!! Anyone else seen this behavior or know of a
>> possible
>> fix.
>>
>> Thanks."
>

Same problem here - when I over the air sync my Q, it see data but no changes
occour - this seems to have started between 8.18.2006 and 8.21.2006

"" wrote:

> You aren't the only one, this fault seems to be a direct result of some
> security patching in the latest release. It currently has me unable to
> synch any of my phones across the air to my exchange server .. I sure
> hope that M$ put out a patch to fix this post haste!!!
>
> Currently running Exchange 2003 SP2 with Windows 2003 SP2, all I can
> get is a message on the device saying 'Sychronizing folders' then it
> disappears. Error message has a support code of 0x80072EFD
>
> JPG wrote:
> > I posted the following message in the Windows Update discussion and then
> > discovered this group. I see that I am not alone in having sync troubles
> > after installing the latest WindowsXP security updates. It looks as if the
> > boys at MS have inadvertently broken something needed to make AS run
> > properly. Perhaps, if MS support is monitoring this group, they can come up
> > with a fix to this new problem:
> >
> > "I have a Treo 700w using ActiveSync to synchronize with Outlook 2003 on my
> > desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
> > problems with ActiveSync until I installed the latest (August) Windows
> > updates. Now no sync can be completed -- after long wait while ActiveSync
> > reports that it is "looking for changes", I receive an error message (no
> > error code) saying that there has been an error, synchronization has failed,
> > try again. Also, ActiveSync no longer recognizes my Outlook contacts as data
> > that can be synced. I have (1) checked that my firewall had appropriate
> > permissions for ActiveSync components, (2) turned off my firewall, (3) turned
> > off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
> > deleted and reinitiated the partnership between my Treo and desktop, and (6)
> > kicked tires -- no joy!! Anyone else seen this behavior or know of a possible
> > fix.
> >
> > Thanks."
>
>

I have been working with an ActiveSync support tech at MS and my problem was
caused by excessive 0 byte files created by the Palm software which I was
running on my Treo. If you are using a Treo 700w, you should check the
Windows\Temp folder on your device and see if there are many 0 byte files (I
had over 3,000). The following steps solved my problem:
(1) deleted all of the 0 byte files (it took several hours to delete them
all in my case)
(2) eliminated the sync partnership between your Treo and desktop
(3) recreated the sync partnership

I was then able to synchronize all data types as before the problem began.

Palm has an update of the Treo 700w software (from version 1.03 to version
1.10.

Hope this information is helpful.

"J Merritt" wrote:

> Same problem here - when I over the air sync my Q, it see data but no changes
> occour - this seems to have started between 8.18.2006 and 8.21.2006
>
> "" wrote:
>
> > You aren't the only one, this fault seems to be a direct result of some
> > security patching in the latest release. It currently has me unable to
> > synch any of my phones across the air to my exchange server .. I sure
> > hope that M$ put out a patch to fix this post haste!!!
> >
> > Currently running Exchange 2003 SP2 with Windows 2003 SP2, all I can
> > get is a message on the device saying 'Sychronizing folders' then it
> > disappears. Error message has a support code of 0x80072EFD
> >
> > JPG wrote:
> > > I posted the following message in the Windows Update discussion and then
> > > discovered this group. I see that I am not alone in having sync troubles
> > > after installing the latest WindowsXP security updates. It looks as if the
> > > boys at MS have inadvertently broken something needed to make AS run
> > > properly. Perhaps, if MS support is monitoring this group, they can come up
> > > with a fix to this new problem:
> > >
> > > "I have a Treo 700w using ActiveSync to synchronize with Outlook 2003 on my
> > > desktop. Desktop is an HP running WindowsXP and ActiveSync 4.2. Had no
> > > problems with ActiveSync until I installed the latest (August) Windows
> > > updates. Now no sync can be completed -- after long wait while ActiveSync
> > > reports that it is "looking for changes", I receive an error message (no
> > > error code) saying that there has been an error, synchronization has failed,
> > > try again. Also, ActiveSync no longer recognizes my Outlook contacts as data
> > > that can be synced. I have (1) checked that my firewall had appropriate
> > > permissions for ActiveSync components, (2) turned off my firewall, (3) turned
> > > off antivirus software, (4) uninstalled and reinstalled ActiveSync, (5)
> > > deleted and reinitiated the partnership between my Treo and desktop, and (6)
> > > kicked tires -- no joy!! Anyone else seen this behavior or know of a possible
> > > fix.
> > >
> > > Thanks."
> >
> >