ActiveSync Mail Item Cannot be Opened, Deleted or Moved

Hello,

I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail item that
cannot be opened, moved, deleted or replied to. The Today screen shows
'ActiveSync: 1 Unread Message', however I cannot delete this message.

The message does not exist on the PC, and I have tried to deleting the
partnership and starting again using the Wizard. The Accounts > Clear
ActiveSync command is disabled so I cannot do that.

Any ideas on how I can delete the message that refuses to be deleted?

Regards,
Betty.

Hi Betty,

Could you try syncing after unchecking the Inbox under Tools -> Options in
Activesync, then check the Inbox and proceed to sync. Post back your
results.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"Betty Smith" <> wrote in message
news:76B91042-2FFF-4A48-9B91-...
> Hello,
>
> I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail item that
> cannot be opened, moved, deleted or replied to. The Today screen shows
> 'ActiveSync: 1 Unread Message', however I cannot delete this message.
>
> The message does not exist on the PC, and I have tried to deleting the
> partnership and starting again using the Wizard. The Accounts > Clear
> ActiveSync command is disabled so I cannot do that.
>
> Any ideas on how I can delete the message that refuses to be deleted?
>
> Regards,
> Betty.

Hello Raj,

Thanks for your reply. I went into AS and unchecked the Inbox as you
recommended. I then performed a sync with no results. I then rechecked the
Inbox and synced, with no success.

Do you know is there anyway you can manually delete a Folder list (or
database file) to remove the reference to the mystery email?

Thanks,
Betty.

==========

"Raj Pillai" wrote:

> Hi Betty,
>
> Could you try syncing after unchecking the Inbox under Tools -> Options in
> Activesync, then check the Inbox and proceed to sync. Post back your
> results.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
> "Betty Smith" <> wrote in message
> news:76B91042-2FFF-4A48-9B91-...
> > Hello,
> >
> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail item that
> > cannot be opened, moved, deleted or replied to. The Today screen shows
> > 'ActiveSync: 1 Unread Message', however I cannot delete this message.
> >
> > The message does not exist on the PC, and I have tried to deleting the
> > partnership and starting again using the Wizard. The Accounts > Clear
> > ActiveSync command is disabled so I cannot do that.
> >
> > Any ideas on how I can delete the message that refuses to be deleted?
> >
> > Regards,
> > Betty.
>
>
>

Hi Betty,

Yes, I think I have found a work around to find the offending mail but it
involves a fair bit of work and will need attention to detail. If you want
to give it a try I suggest you drop me a mail. Or else give me a few days,
I will try to write it all and post it here.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"Betty Smith" <> wrote in message
news:248B7967-D2F9-44E8-A780-...
> Hello Raj,
>
> Thanks for your reply. I went into AS and unchecked the Inbox as you
> recommended. I then performed a sync with no results. I then rechecked the
> Inbox and synced, with no success.
>
> Do you know is there anyway you can manually delete a Folder list (or
> database file) to remove the reference to the mystery email?
>
> Thanks,
> Betty.
>
> ==========
>
> "Raj Pillai" wrote:
>
>> Hi Betty,
>>
>> Could you try syncing after unchecking the Inbox under Tools -> Options
>> in
>> Activesync, then check the Inbox and proceed to sync. Post back your
>> results.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>> "Betty Smith" <> wrote in message
>> news:76B91042-2FFF-4A48-9B91-...
>> > Hello,
>> >
>> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail item
>> > that
>> > cannot be opened, moved, deleted or replied to. The Today screen shows
>> > 'ActiveSync: 1 Unread Message', however I cannot delete this message.
>> >
>> > The message does not exist on the PC, and I have tried to deleting the
>> > partnership and starting again using the Wizard. The Accounts > Clear
>> > ActiveSync command is disabled so I cannot do that.
>> >
>> > Any ideas on how I can delete the message that refuses to be deleted?
>> >
>> > Regards,
>> > Betty.
>>
>>
>>

Hello Raj,

I am happy to wait for you to post it, that way anyone else who experiences
a similar issue may benefit. If you would rather use direct e-mail let me
know.

Thanks,
Betty.

"Raj Pillai" wrote:

> Hi Betty,
>
> Yes, I think I have found a work around to find the offending mail but it
> involves a fair bit of work and will need attention to detail. If you want
> to give it a try I suggest you drop me a mail. Or else give me a few days,
> I will try to write it all and post it here.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
> "Betty Smith" <> wrote in message
> news:248B7967-D2F9-44E8-A780-...
> > Hello Raj,
> >
> > Thanks for your reply. I went into AS and unchecked the Inbox as you
> > recommended. I then performed a sync with no results. I then rechecked the
> > Inbox and synced, with no success.
> >
> > Do you know is there anyway you can manually delete a Folder list (or
> > database file) to remove the reference to the mystery email?
> >
> > Thanks,
> > Betty.
> >
> > ==========
> >
> > "Raj Pillai" wrote:
> >
> >> Hi Betty,
> >>
> >> Could you try syncing after unchecking the Inbox under Tools -> Options
> >> in
> >> Activesync, then check the Inbox and proceed to sync. Post back your
> >> results.
> >>
> >> --
> >> Regards,
> >> Raj Pillai
> >> Microsoft MVP - Mobile Devices
> >> http://www.pocketpcfaq.com/raj
> >>
> >>
> >> "Betty Smith" <> wrote in message
> >> news:76B91042-2FFF-4A48-9B91-...
> >> > Hello,
> >> >
> >> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail item
> >> > that
> >> > cannot be opened, moved, deleted or replied to. The Today screen shows
> >> > 'ActiveSync: 1 Unread Message', however I cannot delete this message.
> >> >
> >> > The message does not exist on the PC, and I have tried to deleting the
> >> > partnership and starting again using the Wizard. The Accounts > Clear
> >> > ActiveSync command is disabled so I cannot do that.
> >> >
> >> > Any ideas on how I can delete the message that refuses to be deleted?
> >> >
> >> > Regards,
> >> > Betty.
> >>
> >>
> >>
>
>
>

Hi Betty,

Ofcourse I would be posting the contents here too for others to benefit!!
If you are willing to wait, thats fine with me.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"Betty Smith" <> wrote in message
news:A0871A02-AD9F-4FA5-BAEB-...
> Hello Raj,
>
> I am happy to wait for you to post it, that way anyone else who
> experiences
> a similar issue may benefit. If you would rather use direct e-mail let me
> know.
>
> Thanks,
> Betty.
>
> "Raj Pillai" wrote:
>
>> Hi Betty,
>>
>> Yes, I think I have found a work around to find the offending mail but it
>> involves a fair bit of work and will need attention to detail. If you
>> want
>> to give it a try I suggest you drop me a mail. Or else give me a few
>> days,
>> I will try to write it all and post it here.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>> "Betty Smith" <> wrote in message
>> news:248B7967-D2F9-44E8-A780-...
>> > Hello Raj,
>> >
>> > Thanks for your reply. I went into AS and unchecked the Inbox as you
>> > recommended. I then performed a sync with no results. I then rechecked
>> > the
>> > Inbox and synced, with no success.
>> >
>> > Do you know is there anyway you can manually delete a Folder list (or
>> > database file) to remove the reference to the mystery email?
>> >
>> > Thanks,
>> > Betty.
>> >
>> > ==========
>> >
>> > "Raj Pillai" wrote:
>> >
>> >> Hi Betty,
>> >>
>> >> Could you try syncing after unchecking the Inbox under Tools ->
>> >> Options
>> >> in
>> >> Activesync, then check the Inbox and proceed to sync. Post back your
>> >> results.
>> >>
>> >> --
>> >> Regards,
>> >> Raj Pillai
>> >> Microsoft MVP - Mobile Devices
>> >> http://www.pocketpcfaq.com/raj
>> >>
>> >>
>> >> "Betty Smith" <> wrote in message
>> >> news:76B91042-2FFF-4A48-9B91-...
>> >> > Hello,
>> >> >
>> >> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail
>> >> > item
>> >> > that
>> >> > cannot be opened, moved, deleted or replied to. The Today screen
>> >> > shows
>> >> > 'ActiveSync: 1 Unread Message', however I cannot delete this
>> >> > message.
>> >> >
>> >> > The message does not exist on the PC, and I have tried to deleting
>> >> > the
>> >> > partnership and starting again using the Wizard. The Accounts >
>> >> > Clear
>> >> > ActiveSync command is disabled so I cannot do that.
>> >> >
>> >> > Any ideas on how I can delete the message that refuses to be
>> >> > deleted?
>> >> >
>> >> > Regards,
>> >> > Betty.
>> >>
>> >>
>> >>
>>
>>
>>

Hi Betty,

I have put up the information on http://www.pocketpcfaq.com/raj/Unread.html.
Hope the information is easy to understand and follow. Do let me know if it
helps.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"Betty Smith" <> wrote in message
news:A0871A02-AD9F-4FA5-BAEB-...
> Hello Raj,
>
> I am happy to wait for you to post it, that way anyone else who
> experiences
> a similar issue may benefit. If you would rather use direct e-mail let me
> know.
>
> Thanks,
> Betty.
>
> "Raj Pillai" wrote:
>
>> Hi Betty,
>>
>> Yes, I think I have found a work around to find the offending mail but it
>> involves a fair bit of work and will need attention to detail. If you
>> want
>> to give it a try I suggest you drop me a mail. Or else give me a few
>> days,
>> I will try to write it all and post it here.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>> "Betty Smith" <> wrote in message
>> news:248B7967-D2F9-44E8-A780-...
>> > Hello Raj,
>> >
>> > Thanks for your reply. I went into AS and unchecked the Inbox as you
>> > recommended. I then performed a sync with no results. I then rechecked
>> > the
>> > Inbox and synced, with no success.
>> >
>> > Do you know is there anyway you can manually delete a Folder list (or
>> > database file) to remove the reference to the mystery email?
>> >
>> > Thanks,
>> > Betty.
>> >
>> > ==========
>> >
>> > "Raj Pillai" wrote:
>> >
>> >> Hi Betty,
>> >>
>> >> Could you try syncing after unchecking the Inbox under Tools ->
>> >> Options
>> >> in
>> >> Activesync, then check the Inbox and proceed to sync. Post back your
>> >> results.
>> >>
>> >> --
>> >> Regards,
>> >> Raj Pillai
>> >> Microsoft MVP - Mobile Devices
>> >> http://www.pocketpcfaq.com/raj
>> >>
>> >>
>> >> "Betty Smith" <> wrote in message
>> >> news:76B91042-2FFF-4A48-9B91-...
>> >> > Hello,
>> >> >
>> >> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail
>> >> > item
>> >> > that
>> >> > cannot be opened, moved, deleted or replied to. The Today screen
>> >> > shows
>> >> > 'ActiveSync: 1 Unread Message', however I cannot delete this
>> >> > message.
>> >> >
>> >> > The message does not exist on the PC, and I have tried to deleting
>> >> > the
>> >> > partnership and starting again using the Wizard. The Accounts >
>> >> > Clear
>> >> > ActiveSync command is disabled so I cannot do that.
>> >> >
>> >> > Any ideas on how I can delete the message that refuses to be
>> >> > deleted?
>> >> >
>> >> > Regards,
>> >> > Betty.
>> >>
>> >>
>> >>
>>
>>
>>

Hello Raj,

You have solved the problem. I followed your instructions and the mystery
email is now gone. The information is easy to understand and follow, even I
could do it.

Thank you for all your assistance, it is much appreciated.

Best regards,
Betty.

"Raj Pillai" wrote:

> Hi Betty,
>
> I have put up the information on http://www.pocketpcfaq.com/raj/Unread.html.
> Hope the information is easy to understand and follow. Do let me know if it
> helps.
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
> "Betty Smith" <> wrote in message
> news:A0871A02-AD9F-4FA5-BAEB-...
> > Hello Raj,
> >
> > I am happy to wait for you to post it, that way anyone else who
> > experiences
> > a similar issue may benefit. If you would rather use direct e-mail let me
> > know.
> >
> > Thanks,
> > Betty.
> >
> > "Raj Pillai" wrote:
> >
> >> Hi Betty,
> >>
> >> Yes, I think I have found a work around to find the offending mail but it
> >> involves a fair bit of work and will need attention to detail. If you
> >> want
> >> to give it a try I suggest you drop me a mail. Or else give me a few
> >> days,
> >> I will try to write it all and post it here.
> >>
> >> --
> >> Regards,
> >> Raj Pillai
> >> Microsoft MVP - Mobile Devices
> >> http://www.pocketpcfaq.com/raj
> >>
> >>
> >> "Betty Smith" <> wrote in message
> >> news:248B7967-D2F9-44E8-A780-...
> >> > Hello Raj,
> >> >
> >> > Thanks for your reply. I went into AS and unchecked the Inbox as you
> >> > recommended. I then performed a sync with no results. I then rechecked
> >> > the
> >> > Inbox and synced, with no success.
> >> >
> >> > Do you know is there anyway you can manually delete a Folder list (or
> >> > database file) to remove the reference to the mystery email?
> >> >
> >> > Thanks,
> >> > Betty.
> >> >
> >> > ==========
> >> >
> >> > "Raj Pillai" wrote:
> >> >
> >> >> Hi Betty,
> >> >>
> >> >> Could you try syncing after unchecking the Inbox under Tools ->
> >> >> Options
> >> >> in
> >> >> Activesync, then check the Inbox and proceed to sync. Post back your
> >> >> results.
> >> >>
> >> >> --
> >> >> Regards,
> >> >> Raj Pillai
> >> >> Microsoft MVP - Mobile Devices
> >> >> http://www.pocketpcfaq.com/raj
> >> >>
> >> >>
> >> >> "Betty Smith" <> wrote in message
> >> >> news:76B91042-2FFF-4A48-9B91-...
> >> >> > Hello,
> >> >> >
> >> >> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail
> >> >> > item
> >> >> > that
> >> >> > cannot be opened, moved, deleted or replied to. The Today screen
> >> >> > shows
> >> >> > 'ActiveSync: 1 Unread Message', however I cannot delete this
> >> >> > message.
> >> >> >
> >> >> > The message does not exist on the PC, and I have tried to deleting
> >> >> > the
> >> >> > partnership and starting again using the Wizard. The Accounts >
> >> >> > Clear
> >> >> > ActiveSync command is disabled so I cannot do that.
> >> >> >
> >> >> > Any ideas on how I can delete the message that refuses to be
> >> >> > deleted?
> >> >> >
> >> >> > Regards,
> >> >> > Betty.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
>

Hello Betty,

Thanks for your feedback. Glad your problem is solved.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


"Betty Smith" <> wrote in message
news:7B7F2464-F07A-439D-8802-...
> Hello Raj,
>
> You have solved the problem. I followed your instructions and the mystery
> email is now gone. The information is easy to understand and follow, even
> I
> could do it.
>
> Thank you for all your assistance, it is much appreciated.
>
> Best regards,
> Betty.
>
> "Raj Pillai" wrote:
>
>> Hi Betty,
>>
>> I have put up the information on
>> http://www.pocketpcfaq.com/raj/Unread.html.
>> Hope the information is easy to understand and follow. Do let me know if
>> it
>> helps.
>>
>> --
>> Regards,
>> Raj Pillai
>> Microsoft MVP - Mobile Devices
>> http://www.pocketpcfaq.com/raj
>>
>>
>> "Betty Smith" <> wrote in message
>> news:A0871A02-AD9F-4FA5-BAEB-...
>> > Hello Raj,
>> >
>> > I am happy to wait for you to post it, that way anyone else who
>> > experiences
>> > a similar issue may benefit. If you would rather use direct e-mail let
>> > me
>> > know.
>> >
>> > Thanks,
>> > Betty.
>> >
>> > "Raj Pillai" wrote:
>> >
>> >> Hi Betty,
>> >>
>> >> Yes, I think I have found a work around to find the offending mail but
>> >> it
>> >> involves a fair bit of work and will need attention to detail. If you
>> >> want
>> >> to give it a try I suggest you drop me a mail. Or else give me a few
>> >> days,
>> >> I will try to write it all and post it here.
>> >>
>> >> --
>> >> Regards,
>> >> Raj Pillai
>> >> Microsoft MVP - Mobile Devices
>> >> http://www.pocketpcfaq.com/raj
>> >>
>> >>
>> >> "Betty Smith" <> wrote in message
>> >> news:248B7967-D2F9-44E8-A780-...
>> >> > Hello Raj,
>> >> >
>> >> > Thanks for your reply. I went into AS and unchecked the Inbox as you
>> >> > recommended. I then performed a sync with no results. I then
>> >> > rechecked
>> >> > the
>> >> > Inbox and synced, with no success.
>> >> >
>> >> > Do you know is there anyway you can manually delete a Folder list
>> >> > (or
>> >> > database file) to remove the reference to the mystery email?
>> >> >
>> >> > Thanks,
>> >> > Betty.
>> >> >
>> >> > ==========
>> >> >
>> >> > "Raj Pillai" wrote:
>> >> >
>> >> >> Hi Betty,
>> >> >>
>> >> >> Could you try syncing after unchecking the Inbox under Tools ->
>> >> >> Options
>> >> >> in
>> >> >> Activesync, then check the Inbox and proceed to sync. Post back
>> >> >> your
>> >> >> results.
>> >> >>
>> >> >> --
>> >> >> Regards,
>> >> >> Raj Pillai
>> >> >> Microsoft MVP - Mobile Devices
>> >> >> http://www.pocketpcfaq.com/raj
>> >> >>
>> >> >>
>> >> >> "Betty Smith" <> wrote in
>> >> >> message
>> >> >> news:76B91042-2FFF-4A48-9B91-...
>> >> >> > Hello,
>> >> >> >
>> >> >> > I am using AS 3.7.1 with Outlook 2003. I have an ActiveSync mail
>> >> >> > item
>> >> >> > that
>> >> >> > cannot be opened, moved, deleted or replied to. The Today screen
>> >> >> > shows
>> >> >> > 'ActiveSync: 1 Unread Message', however I cannot delete this
>> >> >> > message.
>> >> >> >
>> >> >> > The message does not exist on the PC, and I have tried to
>> >> >> > deleting
>> >> >> > the
>> >> >> > partnership and starting again using the Wizard. The Accounts >
>> >> >> > Clear
>> >> >> > ActiveSync command is disabled so I cannot do that.
>> >> >> >
>> >> >> > Any ideas on how I can delete the message that refuses to be
>> >> >> > deleted?
>> >> >> >
>> >> >> > Regards,
>> >> >> > Betty.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
>>