ActiveSync Message on new BlackJack Phone

My Samsung Blackjack phone was working fine for the first week, then suddenly
it stopped. I think after i got a new sim card from Cingular. I now see the
following message.... ActiveSync was unable to reach the server. Check that
the server address and proxy server settings are correct. Support
Code:80072f78

Now what do I do? I have AS4.2 loaded. I haven't even been able to find the
support code number anywhere.

Please help......
--
Thanks

I see the message on my ActiveSync Window on the PC, main window under
Connected: Exchange Server: View Status and then on the BlackJack Active
Sync: Menu:Status Results. I have the data connection package also for
using the BlackJack as my network card to use with my PC when I am off of my
company network, too.
--
Thanks


"JasperM" wrote:

> On Mar 5, 12:38 pm, Stuckpipe <Stuckp...@discussions.microsoft.com>
> wrote:
> > My Samsung Blackjack phone was working fine for the first week, then suddenly
> > it stopped. I think after i got a new sim card from Cingular. I now see the
> > following message.... ActiveSync was unable to reach the server. Check that
> > the server address and proxy server settings are correct. Support
> > Code:80072f78
> >
> > Now what do I do? I have AS4.2 loaded. I haven't even been able to find the
> > support code number anywhere.
> >
> > Please help......
> > --
> > Thanks
>
> Are you seeing this message on the BlackJack or on the PC? If you are
> seeing it on the BlackJack and are trying to sync with an exchange
> server, can you access any internet pages with internet explorer? I
> would check to make sure data plan is enabled on the new SIM card.
>
> -JasperM
>
>

I will try again. I heard I need to go into Security setting on the
BlackJack and clear it out there to obtain a factory fresh device meaning I
will loose any software I have loaded.

Should I reload ActiveSync 4.5 also?
--
Thanks


"JasperM" wrote:

> On Mar 5, 2:01 pm, Stuckpipe <Stuckp...@discussions.microsoft.com>
> wrote:
> > I see the message on my ActiveSync Window on the PC, main window under
> > Connected: Exchange Server: View Status and then on the BlackJack Active
> > Sync: Menu:Status Results. I have the data connection package also for
> > using the BlackJack as my network card to use with my PC when I am off of my
> > company network, too.
> > --
> > Thanks
> >
> > "JasperM" wrote:
> > > On Mar 5, 12:38 pm, Stuckpipe <Stuckp...@discussions.microsoft.com>
> > > wrote:
> > > > My Samsung Blackjack phone was working fine for the first week, then suddenly
> > > > it stopped. I think after i got a new sim card from Cingular. I now see the
> > > > following message.... ActiveSync was unable to reach the server. Check that
> > > > the server address and proxy server settings are correct. Support
> > > > Code:80072f78
> >
> > > > Now what do I do? I have AS4.2 loaded. I haven't even been able to find the
> > > > support code number anywhere.
> >
> > > > Please help......
> > > > --
> > > > Thanks
> >
> > > Are you seeing this message on the BlackJack or on the PC? If you are
> > > seeing it on the BlackJack and are trying to sync with an exchange
> > > server, can you access any internet pages with internet explorer? I
> > > would check to make sure data plan is enabled on the new SIM card.
> >
> > > -JasperM
>
> I would attempt to setup the partnership again. You might even need
> to delete the partnership and redo the entire process. Its odd it
> happened after the SIM but its work a try.
>
> -JasperM
>
>