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ActiveSync...Problems, problems, problems

 
 
John
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      12-16-2008
Active Sync has to be the most frustrating, most ridiculously unreliable
piece of software that I have ever used.

I've been using ActiveSync 4.5 for a year now with Outlook 2002 and XP SP2
to synch an iPaq 111. I'm connecting directly to the PC through USB, no hub.
I rountinely receive a constant stream of random problems. Here's a summary:

1. Plug in the iPaq and ActiveSync doesn't even recognize that it's been
plugged in. The little cirlce with the arrows sits happily greyed out in the
tray, doing nothing. Sometimes the charging light comes on on the iPaq when
it is not recognized by ActiveSync, sometimes it doesn't. When this error
occurs, I have to shut down and restart my PC and everything's back to
normal, until next time.

2. Sometimes I'll receive a dialog box that the iPaq was not able to connect
to ActiveSync and that I can go through the troubleshooter to find the
problem. That's a lot of help, because I'll go through the troubleshooter
only to have it run through it's test and provide no information whatsoever.
I usually cancel the option to go through the troubleshooter because it
doesn't provide any error codes or insight into the problem.

3. Syncing notes...what fun! When I make a change to a Note, either on the
PDA or on the PC and then try to sync, I am told there's an Unresolved Item.
I am given the Attention Required: Resolve Items link and I click on it. The
iPaq begins syncing again and all seems good, right. I'll leave the iPaq
connected, making no changes on either the iPaq or PC and after a couple
rounds of syncing, the Unresolved Item is back! Remember, I haven't made any
changes, it's just Unresolved..again. To fix that problem, I've unchecked
the sync option for Notes, so I won't get the error anymore, but I also won't
have the benefit of having my Notes sync. Isn't having that stuff syncing
the whole point of sync?

I have read the other posts on this board. I have gone to the device, gone
to Start>Settings>Connections>USB to PC and unchecked the "Enable advanced
network functionality" box. I don't receive the "can't connect, would you
like to troubleshoot" dialog as often, but it still happens frequently.

There's probably more that I can't think of at the moment, but these seem to
be the most frustrating and most frequent. Does anyone have any ideas? Does
anymore from Microsoft read this board to see the litany of problems users
experience with this product?

Thanks in advance

John

 
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jss
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      12-16-2008

"John" <> wrote in message
news:BA1A2398-446A-42B5-A5A4-...
> Active Sync has to be the most frustrating, most ridiculously unreliable
> piece of software that I have ever used.
>
> I've been using ActiveSync 4.5 for a year now with Outlook 2002 and XP SP2
> to synch an iPaq 111. I'm connecting directly to the PC through USB, no
> hub.
> I rountinely receive a constant stream of random problems. Here's a
> summary:
>
> 1. Plug in the iPaq and ActiveSync doesn't even recognize that it's been
> plugged in. The little cirlce with the arrows sits happily greyed out in
> the
> tray, doing nothing. Sometimes the charging light comes on on the iPaq
> when
> it is not recognized by ActiveSync, sometimes it doesn't. When this error
> occurs, I have to shut down and restart my PC and everything's back to
> normal, until next time.
>
> 2. Sometimes I'll receive a dialog box that the iPaq was not able to
> connect
> to ActiveSync and that I can go through the troubleshooter to find the
> problem. That's a lot of help, because I'll go through the troubleshooter
> only to have it run through it's test and provide no information
> whatsoever.
> I usually cancel the option to go through the troubleshooter because it
> doesn't provide any error codes or insight into the problem.
>
> 3. Syncing notes...what fun! When I make a change to a Note, either on
> the
> PDA or on the PC and then try to sync, I am told there's an Unresolved
> Item.
> I am given the Attention Required: Resolve Items link and I click on it.
> The
> iPaq begins syncing again and all seems good, right. I'll leave the iPaq
> connected, making no changes on either the iPaq or PC and after a couple
> rounds of syncing, the Unresolved Item is back! Remember, I haven't made
> any
> changes, it's just Unresolved..again. To fix that problem, I've unchecked
> the sync option for Notes, so I won't get the error anymore, but I also
> won't
> have the benefit of having my Notes sync. Isn't having that stuff syncing
> the whole point of sync?
>
> I have read the other posts on this board. I have gone to the device,
> gone
> to Start>Settings>Connections>USB to PC and unchecked the "Enable advanced
> network functionality" box. I don't receive the "can't connect, would you
> like to troubleshoot" dialog as often, but it still happens frequently.
>
> There's probably more that I can't think of at the moment, but these seem
> to
> be the most frustrating and most frequent. Does anyone have any ideas?
> Does
> anymore from Microsoft read this board to see the litany of problems users
> experience with this product?
>
> Thanks in advance
>
> John
>

I've seen many of these problems on my palm 800w (WM 6.1). I've given up on
syncing Outlook (without exchange) on two pcs. I use a Palm Zire 31 for
that.

I too am amazed that the usual 'fixes' proposed are barely even workarounds:
"well then, just don't sync notes, or tasks, or whatever".

What I expect will happen is that MS will stop supporting Activesync to help
force people to Vista, which by many accounts doesn't work well either. If
there is an AS 5x, they will remove many features that they can't get to
work and say "this behavior is by design".


 
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John
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      12-17-2008
Todd:

Thanks for your reply.

I disabled the Network Functionality checkoux long ago. Doing so reduced
the incidence of the iPAQ not being recognized, but didn't make it go away
completely.

I've checked to see if Notes were syncing without Notes being selected in
the Options. Of course, they aren't.

If I recheck Notes and ignore the warning, AS stops syncing when it
encounters the Unresolved Items. I would have to watch AS and click the
Resolve Items link each time it appears to allow AS to sync. I'm not
prepared to sit here and click to let the software do it's job that it should
be doing without me clicking to eliminate a phantom warning.

(P.S. This is my second attempt to post this message. The first time I
clicked POST, the Forum returned an error and I had to shut down and reopen
the Forum...way to go Microsoft!)

Thanks

John

"Todd Allcock" wrote:

> Try diabling "Enable Advanced Network Functionality" in Start / Settings /
> Connections(Tab) / USB-to-PC.
>
> That might fix the problem of Activesync not recognizing the device. Once
> we've got that working, we can attack the notes sync issue! ;-)
>
> Kidding aside, pretend for a moment that the "Unresolved Items" warning
> doesn't appear. To the best of your knowledge, are the Notes actually
> syncronizing? Add/change a note on the device and (a different one) on the
> PC and sync, noting if changes are syncing in both directions. If so, I'd
> be tempted to ignore the message. My prior WinMo device (a T-Mobile MDA)
> consistently told me 3 files were unresolved at every sync. I never figured
> out which files it was talking about, and every file on the device seemed to
> sync just fine. I even deleted every file in the PC's sync folder, created
> a new partnership and freshly resynced the files from the device to the
> "empty" PC. I STILL got the unresolved items warning! (The message would
> even go away for a few seconds and then come back, just like you described.)
> Eventually I just ignored the message, since it didn't seem to actually be
> effecting anything, and only paid attention when the number increased (i.e.,
> I just treated my usual "3 items" as "zero" and only paid attention when it
> rose to 4 or higher!)
>
>
> "John" <> wrote in message
> news:BA1A2398-446A-42B5-A5A4-...
> > Active Sync has to be the most frustrating, most ridiculously unreliable
> > piece of software that I have ever used.
> >
> > I've been using ActiveSync 4.5 for a year now with Outlook 2002 and XP SP2
> > to synch an iPaq 111. I'm connecting directly to the PC through USB, no
> > hub.
> > I rountinely receive a constant stream of random problems. Here's a
> > summary:
> >
> > 1. Plug in the iPaq and ActiveSync doesn't even recognize that it's been
> > plugged in. The little cirlce with the arrows sits happily greyed out in
> > the
> > tray, doing nothing. Sometimes the charging light comes on on the iPaq
> > when
> > it is not recognized by ActiveSync, sometimes it doesn't. When this error
> > occurs, I have to shut down and restart my PC and everything's back to
> > normal, until next time.
> >
> > 2. Sometimes I'll receive a dialog box that the iPaq was not able to
> > connect
> > to ActiveSync and that I can go through the troubleshooter to find the
> > problem. That's a lot of help, because I'll go through the troubleshooter
> > only to have it run through it's test and provide no information
> > whatsoever.
> > I usually cancel the option to go through the troubleshooter because it
> > doesn't provide any error codes or insight into the problem.
> >
> > 3. Syncing notes...what fun! When I make a change to a Note, either on
> > the
> > PDA or on the PC and then try to sync, I am told there's an Unresolved
> > Item.
> > I am given the Attention Required: Resolve Items link and I click on it.
> > The
> > iPaq begins syncing again and all seems good, right. I'll leave the iPaq
> > connected, making no changes on either the iPaq or PC and after a couple
> > rounds of syncing, the Unresolved Item is back! Remember, I haven't made
> > any
> > changes, it's just Unresolved..again. To fix that problem, I've unchecked
> > the sync option for Notes, so I won't get the error anymore, but I also
> > won't
> > have the benefit of having my Notes sync. Isn't having that stuff syncing
> > the whole point of sync?
> >
> > I have read the other posts on this board. I have gone to the device,
> > gone
> > to Start>Settings>Connections>USB to PC and unchecked the "Enable advanced
> > network functionality" box. I don't receive the "can't connect, would you
> > like to troubleshoot" dialog as often, but it still happens frequently.
> >
> > There's probably more that I can't think of at the moment, but these seem
> > to
> > be the most frustrating and most frequent. Does anyone have any ideas?
> > Does
> > anymore from Microsoft read this board to see the litany of problems users
> > experience with this product?

>
>
>
>

 
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John
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      12-17-2008

The sync completes, even with Notes sync active. However, if I make any
more changes on the PC while the PDA is connected, those changes wouldn't
automatically get picked up by the PDA because AS is stalled while waiting
for me to deal with a non-existant problem. I would have to go to AS after
making the change, click the Resolve Items link, let it go through it's
motions, then I could disconnect, having a sync'd device.

John

"Todd Allcock" wrote:

>
> Interesting. Perhaps that's peculiar to Notes syncing? In my "unresolved"
> file sync issue, syncing completes before it tells me I have this
> (apparently non-existant) problem. Or, perhaps, it's simply because AS
> syncs files last, and my syncing would've been interrupted if any sync
> categories were still pending...
>
> Sorry, I don't know where to go from here, other than deleting and
> recreating the partnership, which will lose any changes on the device since
> the last successful sync.
>
>
> At 17 Dec 2008 05:12:06 -0800 John wrote:
>
> > I disabled the Network Functionality checkoux long ago. Doing so reduced
> > the incidence of the iPAQ not being recognized, but didn't make it go

> away
> > completely.
> >
> > I've checked to see if Notes were syncing without Notes being selected in
> > the Options. Of course, they aren't.
> > If I recheck Notes and ignore the warning, AS stops syncing when it
> > encounters the Unresolved Items. I would have to watch AS and click the
> > Resolve Items link each time it appears to allow AS to sync. I'm not
> > prepared to sit here and click to let the software do it's job that it

> should
> > be doing without me clicking to eliminate a phantom warning.
> >
> >
> > "Todd Allcock" wrote:
> >
> > > Try diabling "Enable Advanced Network Functionality" in Start /

> Settings /
> > > Connections(Tab) / USB-to-PC.
> > >
> > > That might fix the problem of Activesync not recognizing the device.

> Once
> > > we've got that working, we can attack the notes sync issue! ;-)
> > >
> > > Kidding aside, pretend for a moment that the "Unresolved Items" warning
> > > doesn't appear. To the best of your knowledge, are the Notes actually
> > > syncronizing? Add/change a note on the device and (a different one) on

> the
> > > PC and sync, noting if changes are syncing in both directions. If so,

> I'd
> > > be tempted to ignore the message. My prior WinMo device (a T-Mobile

> MDA)
> > > consistently told me 3 files were unresolved at every sync. I never

> figured
> > > out which files it was talking about, and every file on the device

> seemed to
> > > sync just fine. I even deleted every file in the PC's sync folder,

> created
> > > a new partnership and freshly resynced the files from the device to the
> > > "empty" PC. I STILL got the unresolved items warning! (The message

> would
> > > even go away for a few seconds and then come back, just like you

> described.)
> > > Eventually I just ignored the message, since it didn't seem to actually

> be
> > > effecting anything, and only paid attention when the number increased

> (i.e.,
> > > I just treated my usual "3 items" as "zero" and only paid attention

> when it
> > > rose to 4 or higher!)
> > >
> > >
> > > "John" <> wrote in message
> > > news:BA1A2398-446A-42B5-A5A4-...
> > > > Active Sync has to be the most frustrating, most ridiculously

> unreliable
> > > > piece of software that I have ever used.
> > > >
> > > > I've been using ActiveSync 4.5 for a year now with Outlook 2002 and

> XP SP2
> > > > to synch an iPaq 111. I'm connecting directly to the PC through USB,

> no
> > > > hub.
> > > > I rountinely receive a constant stream of random problems. Here's a
> > > > summary:
> > > >
> > > > 1. Plug in the iPaq and ActiveSync doesn't even recognize that it's

> been
> > > > plugged in. The little cirlce with the arrows sits happily greyed

> out in
> > > > the
> > > > tray, doing nothing. Sometimes the charging light comes on on the

> iPaq
> > > > when
> > > > it is not recognized by ActiveSync, sometimes it doesn't. When this

> error
> > > > occurs, I have to shut down and restart my PC and everything's back to
> > > > normal, until next time.
> > > >
> > > > 2. Sometimes I'll receive a dialog box that the iPaq was not able to
> > > > connect
> > > > to ActiveSync and that I can go through the troubleshooter to find the
> > > > problem. That's a lot of help, because I'll go through the

> troubleshooter
> > > > only to have it run through it's test and provide no information
> > > > whatsoever.
> > > > I usually cancel the option to go through the troubleshooter because

> it
> > > > doesn't provide any error codes or insight into the problem.
> > > >
> > > > 3. Syncing notes...what fun! When I make a change to a Note, either

> on
> > > > the
> > > > PDA or on the PC and then try to sync, I am told there's an

> Unresolved
> > > > Item.
> > > > I am given the Attention Required: Resolve Items link and I click on

> it.
> > > > The
> > > > iPaq begins syncing again and all seems good, right. I'll leave the

> iPaq
> > > > connected, making no changes on either the iPaq or PC and after a

> couple
> > > > rounds of syncing, the Unresolved Item is back! Remember, I haven't

> made
> > > > any
> > > > changes, it's just Unresolved..again. To fix that problem, I've

> unchecked
> > > > the sync option for Notes, so I won't get the error anymore, but I

> also
> > > > won't
> > > > have the benefit of having my Notes sync. Isn't having that stuff

> syncing
> > > > the whole point of sync?
> > > >
> > > > I have read the other posts on this board. I have gone to the device,
> > > > gone
> > > > to Start>Settings>Connections>USB to PC and unchecked the "Enable

> advanced
> > > > network functionality" box. I don't receive the "can't connect,

> would you
> > > > like to troubleshoot" dialog as often, but it still happens frequently.

>
> > > >
> > > > There's probably more that I can't think of at the moment, but these

> seem
> > > > to
> > > > be the most frustrating and most frequent. Does anyone have any

> ideas?
> > > > Does
> > > > anymore from Microsoft read this board to see the litany of problems

> users
> > > > experience with this product?
> > >
> > >
> > >
> > >

>
>

 
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