activesync recognizes my iPAQ as guest

Hi folks,

I hope that someone can help. I have an iPAQ 4155, with Windows Mobile
2003 and Active sync 3.7.1. I had no problems initially (I have owned
it for about 3 months, I'd guess, but over the past few weeks, I have
had an increasing number of instances where it does not properly sync
with my pc. Most recently, I've been starting up my activesync, and
opening it, so see that the partnership is correctly specified (as
something other than guest, and the name that I'm using). As soon as I
put my iPAQ in the cradle, it connects, but does so as guest. I am thus
unable to synchronize.

I have tried various combinations of soft rebooting my iPAQ, restarting
my pc, using task manager to end wcesmgr.exe and wcescomm.exe, and
registering .dll files (per other threads in this group). But nothing
seems to consistently work. At times, it will inexplicably recognize
the correct name and synchronize, but if I come back later in the day
and reset my iPAQ in the cradle, it connects as 'guest' again. I have
done a hard reset (twice in the past two weeks, I'd estimate).
Unfortunately, then I have to reinstall a bunch of software, and start
up another partnership profile (I don't know how to get it to recognize
one that already exists).

I have read that there can be problems with antivirus software. My
office uses Symantec AntiVirus Corporate Edition, and version 8.00.9374
is currently installed on my pc. I have requested an upgrade from my IT
folks, but don't know how long it will take for that to happen.

Any suggestions?

On Tue, 16 Nov 2004 18:11:24 -0500, Sandy Eyster <>
wrote:

>Hi folks,
>
>I hope that someone can help. I have an iPAQ 4155, with Windows Mobile
>2003 and Active sync 3.7.1. I had no problems initially (I have owned
>it for about 3 months, I'd guess, but over the past few weeks, I have
>had an increasing number of instances where it does not properly sync
>with my pc. Most recently, I've been starting up my activesync, and
>opening it, so see that the partnership is correctly specified (as
>something other than guest, and the name that I'm using). As soon as I
>put my iPAQ in the cradle, it connects, but does so as guest. I am thus
> unable to synchronize.
>
>I have tried various combinations of soft rebooting my iPAQ, restarting
>my pc, using task manager to end wcesmgr.exe and wcescomm.exe, and
>registering .dll files (per other threads in this group). But nothing
>seems to consistently work. At times, it will inexplicably recognize
>the correct name and synchronize, but if I come back later in the day
>and reset my iPAQ in the cradle, it connects as 'guest' again. I have
>done a hard reset (twice in the past two weeks, I'd estimate).
>Unfortunately, then I have to reinstall a bunch of software, and start
>up another partnership profile (I don't know how to get it to recognize
>one that already exists).
>
>I have read that there can be problems with antivirus software. My
>office uses Symantec AntiVirus Corporate Edition, and version 8.00.9374
>is currently installed on my pc. I have requested an upgrade from my IT
>folks, but don't know how long it will take for that to happen.

An upgrade of Symantec Antivirus is definitely needed - that version
causes some problems with ActiveSync.

Also take a look at http://www.cewindows.net/faqs/activesync/guest.htm
for some further suggestions (such as reinstalling IE).

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

I tried the reinstallation of IE, but no luck. I cannot upgrade
Symantec, but will continue pursuing that angle. Any other suggestions?

Rob Borek [MS MVP] wrote:
> On Tue, 16 Nov 2004 18:11:24 -0500, Sandy Eyster <>
> wrote:
>
>
>>Hi folks,
>>
>>I hope that someone can help. I have an iPAQ 4155, with Windows Mobile
>>2003 and Active sync 3.7.1. I had no problems initially (I have owned
>>it for about 3 months, I'd guess, but over the past few weeks, I have
>>had an increasing number of instances where it does not properly sync
>>with my pc. Most recently, I've been starting up my activesync, and
>>opening it, so see that the partnership is correctly specified (as
>>something other than guest, and the name that I'm using). As soon as I
>>put my iPAQ in the cradle, it connects, but does so as guest. I am thus
>> unable to synchronize.
>>
>>I have tried various combinations of soft rebooting my iPAQ, restarting
>>my pc, using task manager to end wcesmgr.exe and wcescomm.exe, and
>>registering .dll files (per other threads in this group). But nothing
>>seems to consistently work. At times, it will inexplicably recognize
>>the correct name and synchronize, but if I come back later in the day
>>and reset my iPAQ in the cradle, it connects as 'guest' again. I have
>>done a hard reset (twice in the past two weeks, I'd estimate).
>>Unfortunately, then I have to reinstall a bunch of software, and start
>>up another partnership profile (I don't know how to get it to recognize
>>one that already exists).
>>
>>I have read that there can be problems with antivirus software. My
>>office uses Symantec AntiVirus Corporate Edition, and version 8.00.9374
>>is currently installed on my pc. I have requested an upgrade from my IT
>>folks, but don't know how long it will take for that to happen.
>
>
> An upgrade of Symantec Antivirus is definitely needed - that version
> causes some problems with ActiveSync.
>
> Also take a look at http://www.cewindows.net/faqs/activesync/guest.htm
> for some further suggestions (such as reinstalling IE).
>

On Tue, 16 Nov 2004 19:59:52 -0500, Sandy Eyster <>
wrote:

>I tried the reinstallation of IE, but no luck. I cannot upgrade
>Symantec, but will continue pursuing that angle. Any other suggestions?

I'd pursue the upgrade of Symantec AntiVirus first, to get that out of
the way.

Also, are you running any firewall software?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

"Rob Borek [MS MVP]" <> schreef in bericht
news:...
> On Tue, 16 Nov 2004 19:59:52 -0500, Sandy Eyster <>
> wrote:
>
> >I tried the reinstallation of IE, but no luck. I cannot upgrade
> >Symantec, but will continue pursuing that angle. Any other suggestions?
>
> I'd pursue the upgrade of Symantec AntiVirus first, to get that out of
> the way.
>
> Also, are you running any firewall software?
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

Dear all,

Had the same problem. Now it´s solved!

I removed Active sync AND used the program Registry Mechanic!!

It found several Active Sync issues that were stil in my Registry.

After a reboot I installed Active Sync and everything is working fine!!

So my message to you people who have Active Sync problems i.e. Guest issues,
do use an extra Registery cleaner.

Regards,

Ron