ActiveSync support/Error code 85010014

Hello friends,
I used to be able to sync my mobile phone to my dell laptop but since i have
upgraded to the latest version of windows i have hit a problem.

I have tried to sync my orange E650 phone to my computer and it nearly does
it but
then eventually it flags an error code.
"ActiveSync encountered a problem on the desktop.
Support code: 85010014."

I have Windows Mobile 6 standard on the phone and i have uninstalled and
again installed ActiveSync 4.5 on the laptop and in Microsoft office outlook
2003 i have tried detect and repair which seems to work ok but when trying to
sync, it again comes up with the same support code.

Can you please help as i have limited understanding of what to do next.

Thank you.

chris

I looked at the connection settings and it was set to 'allow USB connections'
and 'This computer is connected to the internet ' rather than to 'work
network'
I turned off the firewall and tried again but same error code.
chris

"Todd Allcock" wrote:

> If, in the connection settings, there's an option for USB-to-PC, select it
> and uncheck the "Enable Advanced Network Functionality" box, and then try
> syncing again.
>
>
> "jafatherheart" <> wrote in message
> news:4C6E55A6-88C0-47B9-BAAD-...
> > Hello friends,
> > I used to be able to sync my mobile phone to my dell laptop but since i
> > have
> > upgraded to the latest version of windows i have hit a problem.
> >
> > I have tried to sync my orange E650 phone to my computer and it nearly
> > does
> > it but
> > then eventually it flags an error code.
> > "ActiveSync encountered a problem on the desktop.
> > Support code: 85010014."
> >
> > I have Windows Mobile 6 standard on the phone and i have uninstalled and
> > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > outlook
> > 2003 i have tried detect and repair which seems to work ok but when trying
> > to
> > sync, it again comes up with the same support code.
> >
> > Can you please help as i have limited understanding of what to do next.
> >
> > Thank you.
> >
> > chris
> >
>
>

Hi Todd,
tried creating a new windows user log in and then syncing and it worked but
does not on my normal windows log in.
chris

"Todd Allcock" wrote:

> If, in the connection settings, there's an option for USB-to-PC, select it
> and uncheck the "Enable Advanced Network Functionality" box, and then try
> syncing again.
>
>
> "jafatherheart" <> wrote in message
> news:4C6E55A6-88C0-47B9-BAAD-...
> > Hello friends,
> > I used to be able to sync my mobile phone to my dell laptop but since i
> > have
> > upgraded to the latest version of windows i have hit a problem.
> >
> > I have tried to sync my orange E650 phone to my computer and it nearly
> > does
> > it but
> > then eventually it flags an error code.
> > "ActiveSync encountered a problem on the desktop.
> > Support code: 85010014."
> >
> > I have Windows Mobile 6 standard on the phone and i have uninstalled and
> > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > outlook
> > 2003 i have tried detect and repair which seems to work ok but when trying
> > to
> > sync, it again comes up with the same support code.
> >
> > Can you please help as i have limited understanding of what to do next.
> >
> > Thank you.
> >
> > chris
> >
>
>

Hi Todd,
Sorry about that, as i said i am a beginner, but keen.
OK i found that and unchecked the "Enable Advanced Network Functionality"
box and tried Syncing again but it quickly came back with the same error code.
I am eager to find the answer so thank you for your help.
chris

"Todd Allcock" wrote:

> I meant the connection settings on the phone, not the computer. There
> should be an entry called "USB-to-PC."
>
>
> At 10 Oct 2009 03:55:01 -0700 jafatherheart wrote:
> > I looked at the connection settings and it was set to 'allow USB
> connections'
> > and 'This computer is connected to the internet ' rather than to 'work
> > network'
> > I turned off the firewall and tried again but same error code.
> > chris
> >
> > "Todd Allcock" wrote:
> >
> > > If, in the connection settings, there's an option for USB-to-PC, select
> it
> > > and uncheck the "Enable Advanced Network Functionality" box, and then
> try
> > > syncing again.
> > >
> > >
> > > "jafatherheart" <> wrote in
> message
> > > news:4C6E55A6-88C0-47B9-BAAD-...
> > > > Hello friends,
> > > > I used to be able to sync my mobile phone to my dell laptop but since
> i
> > > > have
> > > > upgraded to the latest version of windows i have hit a problem.
> > > >
> > > > I have tried to sync my orange E650 phone to my computer and it
> nearly
> > > > does
> > > > it but
> > > > then eventually it flags an error code.
> > > > "ActiveSync encountered a problem on the desktop.
> > > > Support code: 85010014."
> > > >
> > > > I have Windows Mobile 6 standard on the phone and i have uninstalled
> and
> > > > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > > > outlook
> > > > 2003 i have tried detect and repair which seems to work ok but when
> trying
> > > > to
> > > > sync, it again comes up with the same support code.
> > > >
> > > > Can you please help as i have limited understanding of what to do next.
>
> > > >
> > > > Thank you.
> > > >
> > > > chris
> > > >
> > >
> > >
>
>

I would like to create a new windows user login and copy all my files etc
from my old windows user login. i have windows xp (home edition) installed
and i wonder which is the best way to get the good files across but not the
source of the active sync error.

"Todd Allcock" wrote:

> I meant the connection settings on the phone, not the computer. There
> should be an entry called "USB-to-PC."
>
>
> At 10 Oct 2009 03:55:01 -0700 jafatherheart wrote:
> > I looked at the connection settings and it was set to 'allow USB
> connections'
> > and 'This computer is connected to the internet ' rather than to 'work
> > network'
> > I turned off the firewall and tried again but same error code.
> > chris
> >
> > "Todd Allcock" wrote:
> >
> > > If, in the connection settings, there's an option for USB-to-PC, select
> it
> > > and uncheck the "Enable Advanced Network Functionality" box, and then
> try
> > > syncing again.
> > >
> > >
> > > "jafatherheart" <> wrote in
> message
> > > news:4C6E55A6-88C0-47B9-BAAD-...
> > > > Hello friends,
> > > > I used to be able to sync my mobile phone to my dell laptop but since
> i
> > > > have
> > > > upgraded to the latest version of windows i have hit a problem.
> > > >
> > > > I have tried to sync my orange E650 phone to my computer and it
> nearly
> > > > does
> > > > it but
> > > > then eventually it flags an error code.
> > > > "ActiveSync encountered a problem on the desktop.
> > > > Support code: 85010014."
> > > >
> > > > I have Windows Mobile 6 standard on the phone and i have uninstalled
> and
> > > > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > > > outlook
> > > > 2003 i have tried detect and repair which seems to work ok but when
> trying
> > > > to
> > > > sync, it again comes up with the same support code.
> > > >
> > > > Can you please help as i have limited understanding of what to do next.
>
> > > >
> > > > Thank you.
> > > >
> > > > chris
> > > >
> > >
> > >
>
>

hey you two to solve this problem what i did was delete all devices in
sync then uninstalled it. then i went and downloaded a new copy and
reinstalled it and this took care of the problem i had completely i was not
able to connect and sync my phone either and this worked if you have anymore
questions feel free to email me at . peace






"jafatherheart" wrote:

> Hi Todd,
> tried creating a new windows user log in and then syncing and it worked but
> does not on my normal windows log in.
> chris
>
> "Todd Allcock" wrote:
>
> > If, in the connection settings, there's an option for USB-to-PC, select it
> > and uncheck the "Enable Advanced Network Functionality" box, and then try
> > syncing again.
> >
> >
> > "jafatherheart" <> wrote in message
> > news:4C6E55A6-88C0-47B9-BAAD-...
> > > Hello friends,
> > > I used to be able to sync my mobile phone to my dell laptop but since i
> > > have
> > > upgraded to the latest version of windows i have hit a problem.
> > >
> > > I have tried to sync my orange E650 phone to my computer and it nearly
> > > does
> > > it but
> > > then eventually it flags an error code.
> > > "ActiveSync encountered a problem on the desktop.
> > > Support code: 85010014."
> > >
> > > I have Windows Mobile 6 standard on the phone and i have uninstalled and
> > > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > > outlook
> > > 2003 i have tried detect and repair which seems to work ok but when trying
> > > to
> > > sync, it again comes up with the same support code.
> > >
> > > Can you please help as i have limited understanding of what to do next.
> > >
> > > Thank you.
> > >
> > > chris

yup, biohazard's fix worked for me...Thanks!