ActiveSync takes forever to connect

Handheld model: HP IPAQ RX3115
Handheld OS: Pocket PC 2003 Pro
PC OS: Win2K, SP4
ActiveSync: 3.7.1
Mail/Calendar: Lotus Notes 5.0
3rd Party Conduit: Intellisync 5.01.02

When I initially connect my handheld to my PC, ActiveSync
attempts to connect. Intellisync is not running at all.
The initial connection with ActiveSync each time i
physically connect my handheld take 7 - 10 minutes. Every
time. Even when all files are synchronized. In the
meantime, the ActiceSync box pops up on my screen and sits
there all greyed out (mousing over gives an hourglass)
taking up lots of memory.

Once the initial connection is made, everything works
fine. Synchronization both through ActiveSync and
Intellisync work fine. Why is it taking so very long to
successfully connect?

D. Meeks

D. Meeks wrote:

> Handheld model: HP IPAQ RX3115
> Handheld OS: Pocket PC 2003 Pro
> PC OS: Win2K, SP4
> ActiveSync: 3.7.1
> Mail/Calendar: Lotus Notes 5.0
> 3rd Party Conduit: Intellisync 5.01.02
>
> When I initially connect my handheld to my PC, ActiveSync
> attempts to connect. Intellisync is not running at all.
> The initial connection with ActiveSync each time i
> physically connect my handheld take 7 - 10 minutes. Every
> time. Even when all files are synchronized. In the
> meantime, the ActiceSync box pops up on my screen and sits
> there all greyed out (mousing over gives an hourglass)
> taking up lots of memory.
>
> Once the initial connection is made, everything works
> fine. Synchronization both through ActiveSync and
> Intellisync work fine. Why is it taking so very long to
> successfully connect?

What sync options do you have selected under Tools -> Options? Do you
have Outlook on your computer at all? Can you try reinstalling
ActiveSync?

--
Rob Borek
MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://mvp.support.microsoft.com

>-----Original Message-----
>D. Meeks wrote:
>
>> Handheld model: HP IPAQ RX3115
>> Handheld OS: Pocket PC 2003 Pro
>> PC OS: Win2K, SP4
>> ActiveSync: 3.7.1
>> Mail/Calendar: Lotus Notes 5.0
>> 3rd Party Conduit: Intellisync 5.01.02
>>
>> When I initially connect my handheld to my PC,
ActiveSync
>> attempts to connect. Intellisync is not running at all.
>> The initial connection with ActiveSync each time i
>> physically connect my handheld take 7 - 10 minutes.
Every
>> time. Even when all files are synchronized. In the
>> meantime, the ActiceSync box pops up on my screen and
sits
>> there all greyed out (mousing over gives an hourglass)
>> taking up lots of memory.
>>
>> Once the initial connection is made, everything works
>> fine. Synchronization both through ActiveSync and
>> Intellisync work fine. Why is it taking so very long to
>> successfully connect?
>
>What sync options do you have selected under Tools ->
Options? Do you
>have Outlook on your computer at all? Can you try
reinstalling
>ActiveSync?
>
>--
>Rob Borek
>MCP, Microsoft MVP - Mobile Devices
>Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>What is an MVP? http://mvp.support.microsoft.com
>.
>

Syncing options originally included Images, Favorites, and
Files. Thinking one of these might be the problem, I
removed them all until none of the options were chosen. No
difference. I do have Outlook 2002 installed on my PC (it
came with the IPAQ), but since this is a work computer and
all email and calendar functions are handled through Lotus
Notes, I have not set up any profiles on Outlook. Might
this be the problem?

Thanks for your help.

Dave Meeks

D. Meeks wrote:

> Syncing options originally included Images, Favorites, and
> Files. Thinking one of these might be the problem, I
> removed them all until none of the options were chosen. No
> difference. I do have Outlook 2002 installed on my PC (it
> came with the IPAQ), but since this is a work computer and
> all email and calendar functions are handled through Lotus
> Notes, I have not set up any profiles on Outlook. Might
> this be the problem?

You can try setting up a profile in Outlook to see if it'll help.

Also, there is (by default) no Images sync option - do you have a
third-party imaging product installed that installed this option?

--
Rob Borek
MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://mvp.support.microsoft.com

>
>You can try setting up a profile in Outlook to see if
it'll help.
>
>Also, there is (by default) no Images sync option - do
you have a
>third-party imaging product installed that installed this
option?
>

Yes, I imagine this is something that came with the IPAQ.
I didn't think of it before, but it is probably part of
the HP Image Zone software.

I have created the profile in Outlook, and it has made no
difference. It still takes 6-8 minutes to even see the
little green wheel spinning in the desktop app. Before
that, it's just a grey box that the Task Manager
identifies as "Not Responding".

Other ideas? Could it be arguing with an antivirus or
firewall software for any reason?

D. Meeks

D. Meeks wrote:

>
> >
> > You can try setting up a profile in Outlook to see if
> it'll help.
> >
> > Also, there is (by default) no Images sync option - do
> you have a
> > third-party imaging product installed that installed this
> option?
> >
>
> Yes, I imagine this is something that came with the IPAQ.
> I didn't think of it before, but it is probably part of
> the HP Image Zone software.
>
> I have created the profile in Outlook, and it has made no
> difference. It still takes 6-8 minutes to even see the
> little green wheel spinning in the desktop app. Before
> that, it's just a grey box that the Task Manager
> identifies as "Not Responding".
>
> Other ideas? Could it be arguing with an antivirus or
> firewall software for any reason?

Which firewall software are you using? Try disabling it and see if it
helps - it could be that the firewall software is blocking some of the
TCP/IP connections (as ActiveSync uses TCP/IP to communicate with the
Pocket PC).

--
Rob Borek
MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://mvp.support.microsoft.com