Address BCBA5BD0 base at BCB68000 DateStamp 402816ae Savrt.sys

Trying to use WU on a Win2000 computer.

The screen turns blue and I get following message:

*** STOP: 0x000000IE (0xC0000005, 0xBCBA5BD0, 0X00000000, 0X000009C0)
KMODE_EXCEPTION_NOT_HANDLED

*** Address BCBA5BD0 base at BCB68000 DateStamp 402816ae - savrt.sys

And then some Danish text: starting to store the physical memmory. Storing
of physical memory completed. Contact your local administrator....

Can anyone help me?

You might like to review the below...the problem file SAVRT.SYS seems to be a
Symantec Virus Scanner file. Given what it's saying below (which I haven't
read indepth) it maybe you can turn off network virus scanning to solve the
problem. I turn it off by default on the machine on my network which run
Symantec AV software. Failing this I'd uninstall your AV software do the
Windows Update and the reinstalling the Symantec software followed by
updating it, i.e. run LiveUpdate.

"Please be aware that this issue can occur if the Symantec Redirector is not
updated in your computer. I suggest that you please update Symantec
Redirector in your computer. Symantec Redirector (Symredir) is a set of
shared network drivers that allow Norton AntiVirus and other Norton products
to filter incoming and outgoing data for malicious or undesired content.

The Redirector intercepts data coming into, or leaving your computer, and
redirects it to a temporary location on your hard drive where it processes
the data, and then sends the data to its intended destination. For
information on this subject, please refer to the document provided below
that will assist you in updating Symantec Redirector files in your computer.
Please click on the link provided below to view the document:

Title: 'How to update the Symantec Redirector files'
Document ID: 2002051610084213
> Web URL:
http://service1.symantec.com/Suppor..002051610084213

I also suggest that you please update Symevent files in your computer.
Several files make up the module known as Symevent. Symevent is used by many
different Symantec programs in all versions of Windows and is updated
periodically. Symevent files are low-level drivers that are used by many
different Symantec programs in all versions of Windows, and they are updated
periodically. When you install current Symantec software, these files will
normally be updated. For information on this subject, please refer to the
document provided below:

Title: 'How to update the Symevent files'
Document ID: 1998081213371213
> Web URL:
http://service1.symantec.com/Suppor..998081213371213
[vbcol=seagreen]
Ardna"