Administrator

Hi.
We're on a network and all the pcs only have one user and therefore I am
administrator of all.
One pc now won't let me access stuff. When I try and go into Windows
defender or Manage windows start up programs, a window comes up saying
"contact Administrator". ??
Can't access folder options either.

There's a virus on it (darn kids) which I'm trying to get rid of (despite
having McAfee, Windows defender, Ad-Aware and Stinger). Could it be the
virus causing this? which is hard of course to get rid of if I can't have
any access to security files.

Any advice?
Jen

Jen

Do the following and then report back

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/ Run it in both Safe and in Normal mode

MalwareBytes
http://www.malwarebytes.com/ Run this in Normal mode ONLY not in Safe mode

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx



--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"Dingbat" <askingmany@questions> wrote in message
news:6B5A6911-793C-43BA-8100-...
> Hi.
> We're on a network and all the pcs only have one user and therefore I am
> administrator of all.
> One pc now won't let me access stuff. When I try and go into Windows defender or
> Manage windows start up programs, a window comes up saying "contact
> Administrator". ??
> Can't access folder options either.
>
> There's a virus on it (darn kids) which I'm trying to get rid of (despite having
> McAfee, Windows defender, Ad-Aware and Stinger). Could it be the virus causing
> this? which is hard of course to get rid of if I can't have any access to security
> files.
>
> Any advice?
> Jen
>
>
>

What makes you think the PC is infected?

"Dingbat" <askingmany@questions> wrote in message
news:6B5A6911-793C-43BA-8100-...
> Hi.
> We're on a network and all the pcs only have one user and therefore I am
> administrator of all.
> One pc now won't let me access stuff. When I try and go into Windows
> defender or Manage windows start up programs, a window comes up saying
> "contact Administrator". ??
> Can't access folder options either.
>
> There's a virus on it (darn kids) which I'm trying to get rid of (despite
> having McAfee, Windows defender, Ad-Aware and Stinger). Could it be the
> virus causing this? which is hard of course to get rid of if I can't have
> any access to security files.
>
> Any advice?
> Jen
>
>
>

Thank you Peter
I'm afraid when I try and install them a window says 'Windows installer has
stopped working'
How can I get round this?
J


"Peter Foldes" <> wrote in message
news:#UG0xCF#...
> Jen
>
> Do the following and then report back
>
> Download, install, run, update and perform a full scan (separately) with
> the
> following two applications (freeware versions are the ones to use for
> this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/ Run it in both Safe and in Normal mode
>
> MalwareBytes
> http://www.malwarebytes.com/ Run this in Normal mode ONLY not in Safe
> mode
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
> http://www.microsoft.com/protect
>
> "Dingbat" <askingmany@questions> wrote in message
> news:6B5A6911-793C-43BA-8100-...
>> Hi.
>> We're on a network and all the pcs only have one user and therefore I am
>> administrator of all.
>> One pc now won't let me access stuff. When I try and go into Windows
>> defender or Manage windows start up programs, a window comes up saying
>> "contact Administrator". ??
>> Can't access folder options either.
>>
>> There's a virus on it (darn kids) which I'm trying to get rid of
>> (despite having McAfee, Windows defender, Ad-Aware and Stinger). Could it
>> be the virus causing this? which is hard of course to get rid of if I
>> can't have any access to security files.
>>
>> Any advice?
>> Jen
>>
>>
>>
>

McAfee pops up with Trojan found not to mention the incredibly poor
performance
J


"Bob" <> wrote in message
news:ht442b$40j$...
> What makes you think the PC is infected?
>
> "Dingbat" <askingmany@questions> wrote in message
> news:6B5A6911-793C-43BA-8100-...
>> Hi.
>> We're on a network and all the pcs only have one user and therefore I am
>> administrator of all.
>> One pc now won't let me access stuff. When I try and go into Windows
>> defender or Manage windows start up programs, a window comes up saying
>> "contact Administrator". ??
>> Can't access folder options either.
>>
>> There's a virus on it (darn kids) which I'm trying to get rid of
>> (despite having McAfee, Windows defender, Ad-Aware and Stinger). Could
>> it be the virus causing this? which is hard of course to get rid of if I
>> can't have any access to security files.
>>
>> Any advice?
>> Jen
>>
>>
>>
>

yep I do

"meerkat" <> wrote in message
news:1QgJn.14162$2...
>
> "Dingbat" <askingmany@questions> wrote in message
> news:ubQqjeF%...
>>
>> McAfee pops up with Trojan found not to mention the incredibly poor
>> performance
>> J
>>
>>
>> "Bob" <> wrote in message
>> news:ht442b$40j$...
>>> What makes you think the PC is infected?
>>>
>>> "Dingbat" <askingmany@questions> wrote in message
>>> news:6B5A6911-793C-43BA-8100-...
>>>> Hi.
>>>> There's a virus on it (darn kids) which I'm trying to get rid
>>>> of...%> )
>
>>>> Any advice?
>>>> Jen
>>>>
> Hi Jen, you might be able to attack it with a Linux based CD.
> I`ve just today, D/loaded the latest version of F-Secures latest
> rescue CD for use.
> It comes as an ISO file and you burn it to a CD yourself.
> Have you got a machine that can burn ISO files to CD ??.
>
> --
> bw..meerkat
>
>
>

Does McAfee give you the option to delete the Trojan?


"Dingbat" <askingmany@questions> wrote in message
news:ubQqjeF%...
>
> McAfee pops up with Trojan found not to mention the incredibly poor
> performance
> J
>
>
> "Bob" <> wrote in message
> news:ht442b$40j$...
>> What makes you think the PC is infected?
>>
>> "Dingbat" <askingmany@questions> wrote in message
>> news:6B5A6911-793C-43BA-8100-...
>>> Hi.
>>> We're on a network and all the pcs only have one user and therefore I
>>> am administrator of all.
>>> One pc now won't let me access stuff. When I try and go into Windows
>>> defender or Manage windows start up programs, a window comes up saying
>>> "contact Administrator". ??
>>> Can't access folder options either.
>>>
>>> There's a virus on it (darn kids) which I'm trying to get rid of
>>> (despite having McAfee, Windows defender, Ad-Aware and Stinger). Could
>>> it be the virus causing this? which is hard of course to get rid of if I
>>> can't have any access to security files.
>>>
>>> Any advice?
>>> Jen
>>>
>>>
>>>
>>

Yes it say it deleted it and I need to reboot but then it does it again and
again


"Bob" <> wrote in message
news:ht4gpk$g58$...
> Does McAfee give you the option to delete the Trojan?
>
>
> "Dingbat" <askingmany@questions> wrote in message
> news:ubQqjeF%...
>>
>> McAfee pops up with Trojan found not to mention the incredibly poor
>> performance
>> J
>>
>>
>> "Bob" <> wrote in message
>> news:ht442b$40j$...
>>> What makes you think the PC is infected?
>>>
>>> "Dingbat" <askingmany@questions> wrote in message
>>> news:6B5A6911-793C-43BA-8100-...
>>>> Hi.
>>>> We're on a network and all the pcs only have one user and therefore I
>>>> am administrator of all.
>>>> One pc now won't let me access stuff. When I try and go into Windows
>>>> defender or Manage windows start up programs, a window comes up saying
>>>> "contact Administrator". ??
>>>> Can't access folder options either.
>>>>
>>>> There's a virus on it (darn kids) which I'm trying to get rid of
>>>> (despite having McAfee, Windows defender, Ad-Aware and Stinger). Could
>>>> it be the virus causing this? which is hard of course to get rid of if
>>>> I can't have any access to security files.
>>>>
>>>> Any advice?
>>>> Jen
>>>>
>>>>
>>>>
>>>
>

Ok I managed to restore to an earlier point. It only gave me one choice.
Anyhow that enabled me to install the 2 software Peter you suggested and
YAY! running sooooooooooo much better and McAfee not popping up.
A bit annoying that I got more out of free software than I did out of 50 odd
pounds of Antivirus security PLUS when I tried to get help online, was told
I had to pay a sum for their Virus Removal section to deal with it!!! Not
good.

Thank you for your help
J

"Dingbat" <askingmany@questions> wrote in message
news:eJVtodF#...
> Thank you Peter
> I'm afraid when I try and install them a window says 'Windows installer
> has stopped working'
> How can I get round this?
> J
>
>
> "Peter Foldes" <> wrote in message
> news:#UG0xCF#...
>> Jen
>>
>> Do the following and then report back
>>
>> Download, install, run, update and perform a full scan (separately) with
>> the
>> following two applications (freeware versions are the ones to use for
>> this):
>>
>> SuperAntiSpyware
>> http://www.superantispyware.com/ Run it in both Safe and in Normal mode
>>
>> MalwareBytes
>> http://www.malwarebytes.com/ Run this in Normal mode ONLY not in Safe
>> mode
>>
>> After performing a full scan with one and then the other and removing
>> whatever they both find completely, you may uninstall these products,
>> if you wish.
>>
>> Download and run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>>
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>> http://www.microsoft.com/protect
>>
>> "Dingbat" <askingmany@questions> wrote in message
>> news:6B5A6911-793C-43BA-8100-...
>>> Hi.
>>> We're on a network and all the pcs only have one user and therefore I
>>> am administrator of all.
>>> One pc now won't let me access stuff. When I try and go into Windows
>>> defender or Manage windows start up programs, a window comes up saying
>>> "contact Administrator". ??
>>> Can't access folder options either.
>>>
>>> There's a virus on it (darn kids) which I'm trying to get rid of
>>> (despite having McAfee, Windows defender, Ad-Aware and Stinger). Could
>>> it be the virus causing this? which is hard of course to get rid of if I
>>> can't have any access to security files.
>>>
>>> Any advice?
>>> Jen
>>>
>>>
>>>
>>