Advanced Option will not complete successfully with IE7

I'm running XP Pro with all updates applied and IE7. When I go into Windows
Update and select Change Settings and then tick the box to notify me of
updates to betas and other code I get a screen back instantly which says "The
website has encountered a problem and cannot display the page you are trying
to view." and that's it - I just cannot get IE7 to accept my request to be
notified about these additional updates.

Just in case it is relevant I also have the problem whereby almost every web
page in IE7 gives me an error and says things like "Done, but with errors on
page" - I get a variety of error codes if I look at the messages in more
detail. I don't get any of these problems with errors on web pages when using
Firefox.
--
Bernard

Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities...plorer.general

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

Bernard wrote:
> I'm running XP Pro with all updates applied and IE7. When I go into
> Windows
> Update and select Change Settings and then tick the box to notify me of
> updates to betas and other code I get a screen back instantly which says
> "The website has encountered a problem and cannot display the page you are
> trying to view." and that's it - I just cannot get IE7 to accept my
> request
> to be notified about these additional updates.
>
> Just in case it is relevant I also have the problem whereby almost every
> web
> page in IE7 gives me an error and says things like "Done, but with errors
> on
> page" - I get a variety of error codes if I look at the messages in more
> detail. I don't get any of these problems with errors on web pages when
> using Firefox.

We may be splitting hairs on this but I regard this as a Windows Update
question and issue and therefore I believe it is being posted in the correct
forum. It's a Windows Update function that does not work after all. If you're
telling me you know its an IE7 problem I would be grateful if you could
explain in more detail what the problem is and point me at the solution. By
mentioning IE7 I'm just following good practice in describing my environment
accurately.
--
Bernard


"PA Bear" wrote:

> Those with IE7-specific questions or comments are asked to post to and seek
> support in this newsgroup: microsoft.public.internetexplorer.general
>
> On the web:
> http://www.microsoft.com/communities...plorer.general
>
> In your newsreader:
> news://msnews.microsoft.com/microsof...plorer.general
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> Bernard wrote:
> > I'm running XP Pro with all updates applied and IE7. When I go into
> > Windows
> > Update and select Change Settings and then tick the box to notify me of
> > updates to betas and other code I get a screen back instantly which says
> > "The website has encountered a problem and cannot display the page you are
> > trying to view." and that's it - I just cannot get IE7 to accept my
> > request
> > to be notified about these additional updates.
> >
> > Just in case it is relevant I also have the problem whereby almost every
> > web
> > page in IE7 gives me an error and says things like "Done, but with errors
> > on
> > page" - I get a variety of error codes if I look at the messages in more
> > detail. I don't get any of these problems with errors on web pages when
> > using Firefox.
>
>

X-post to IE General

1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and do NOT reinstall IE7, does this behavior persist? If not, do
NOT reinstall IE7.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Required reading IMHO before reinstalling IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.]

Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


Bernard wrote:
> We may be splitting hairs on this but I regard this as a Windows Update
> question and issue and therefore I believe it is being posted in the
> correct
> forum. It's a Windows Update function that does not work after all. If
> you're telling me you know its an IE7 problem I would be grateful if you
> could explain in more detail what the problem is and point me at the
> solution. By mentioning IE7 I'm just following good practice in describing
> my environment accurately.
>
>> Those with IE7-specific questions or comments are asked to post to and
>> seek
>> support in this newsgroup: microsoft.public.internetexplorer.general
>>
>> On the web:
>> http://www.microsoft.com/communities...plorer.general
>>
>> In your newsreader:
>> news://msnews.microsoft.com/microsof...plorer.general
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.org/
>>
>> Bernard wrote:
>>> I'm running XP Pro with all updates applied and IE7. When I go into
>>> Windows
>>> Update and select Change Settings and then tick the box to notify me of
>>> updates to betas and other code I get a screen back instantly which says
>>> "The website has encountered a problem and cannot display the page you
>>> are
>>> trying to view." and that's it - I just cannot get IE7 to accept my
>>> request
>>> to be notified about these additional updates.
>>>
>>> Just in case it is relevant I also have the problem whereby almost every
>>> web
>>> page in IE7 gives me an error and says things like "Done, but with
>>> errors
>>> on
>>> page" - I get a variety of error codes if I look at the messages in more
>>> detail. I don't get any of these problems with errors on web pages when
>>> using Firefox.

> No, I don't think I won't UN-install IEEE. Although I've been hesitant to
> disconnect add-on, as I had such good luck with MYIE2. I seems to do the
> trick though.

Be precise, please: Are you telling me that things are better when starting
IE7 in No Add-ons mode?

> You mentioned #2 below, without me reading at this time, will it sacfrice
> functionality?

Read it.
--
~PA Bear


Curt Christianson wrote:
> Hi Robber,
>
> No, I don't think I won't UN-install IEEE. Although I've been hesitant to
> disconnect add-on, as I had such good luck with MYIE2. I seems to do the
> trick though.
>
> You mentioned #2 below, without me reading at this time, will it sacfrice
> functionality?
>
> "Your Steely eyed missile man" "Apollo 13; I think it was Ed Harris
> HT.,
> Curt
>
> Windows Support Center
> www.aumha.org
> Practically Nerved,...
> http://dundats.mvps.org/Index.htm
>
> "PA Bear" <> wrote in message
> news:...
>> X-post to IE General
>>
>> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
>> start IE7 in No Add-ons mode:
>>
>> Right-click on the blue IE desktop icon and select Start without Add-ons;
>> or
>>
>> Start > (All) Programs > Accessories > System Tools > Internet Explorer
>> (No
>> add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6),
>>> (b)
>> all toolbars and (c) all third-party Windows Themes (including Window
>> Blinds) and do NOT reinstall IE7, does this behavior persist? If not, do
>> NOT reinstall IE7.
>>
>> Uninstalling IE7
>> http://www.ie-vista.com/kbase2.html
>>
>> How to uninstall Internet Explorer 7:
>> http://support.microsoft.com/kb/927177
>>
>> IE7 (Un)Installation and Anti-Malware Applications:
>>
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>
>> 4. Required reading IMHO before reinstalling IE7:
>>
>> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
>> http://www.ie-vista.com/known_issues.html#pre-install
>>
>> [And I strongly recommend using
>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>> installation source, not Automatic/Windows Update.]
>>
>> Make *certain* that you check in at Windows Update immediately after
>> reinstalling IE7 to install any critical updates offered. If Optional
>> Updates category offers Root Certificates update, I recommend installing
>> it
>> to take full advantage of IE7's additional security.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.org/
>>
>>
>> Bernard wrote:
>>> We may be splitting hairs on this but I regard this as a Windows Update
>>> question and issue and therefore I believe it is being posted in the
>>> correct
>>> forum. It's a Windows Update function that does not work after all. If
>>> you're telling me you know its an IE7 problem I would be grateful if you
>>> could explain in more detail what the problem is and point me at the
>>> solution. By mentioning IE7 I'm just following good practice in
>>> describing
>>> my environment accurately.
>>>
>>>> Those with IE7-specific questions or comments are asked to post to and
>>>> seek
>>>> support in this newsgroup: microsoft.public.internetexplorer.general
>>>>
>>>> On the web:
>>>>
> http://www.microsoft.com/communities...plorer.general
>>>>
>>>> In your newsreader:
>>>> news://msnews.microsoft.com/microsof...plorer.general
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.org/
>>>>
>>>> Bernard wrote:
>>>>> I'm running XP Pro with all updates applied and IE7. When I go into
>>>>> Windows
>>>>> Update and select Change Settings and then tick the box to notify me
>>>>> of
>>>>> updates to betas and other code I get a screen back instantly which
>>>>> says
>>>>> "The website has encountered a problem and cannot display the page you
>>>>> are
>>>>> trying to view." and that's it - I just cannot get IE7 to accept my
>>>>> request
>>>>> to be notified about these additional updates.
>>>>>
>>>>> Just in case it is relevant I also have the problem whereby almost
>>>>> every
>>>>> web
>>>>> page in IE7 gives me an error and says things like "Done, but with
>>>>> errors
>>>>> on
>>>>> page" - I get a variety of error codes if I look at the messages in
>>>>> more
>>>>> detail. I don't get any of these problems with errors on web pages
>>>>> when
>>>>> using Firefox.

Most of the previous couple of replies just passed me by, anyway I just tried
PA Bear's suggestion to start IE without add-ons and the result was
interesting but not what I expected. I started it from the right click on the
icon as you suggested. IE came up with a page saying it was running without
add-ons (fair enough), and a yellow bar at the top saying that add-ons were
disabled. A right mouse click on this yellow bar gives me two options (About
add-ons and More information). Both of these just put me into a help page.
Below the yellow bar in the body of the page there is a hot spot for 'check
for the latest Windows updates' - if I click on this I get a Welcome to
Microsoft Update page with 3 bullet points saying the following

1. Right-click the Internet Explorer Information Bar. It's located just
below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

However if I right click on the yellow bar I do not get the option to
install the ActiveX Control, I just get the same two options as before.

On this page there is a further line which says "Note: If the Information
Bar doesn't appear, or if you've installed the control but still can't use
the website, take these steps to solve the problem. " with the latter phrase
being a hotspot - I followed this and it took me to two possible solutions
including signing on as an adminsitrator (whiich I already was) and telling
me to install the ActiveX control, which I could not!
So I seem to have stumbled at the first hurdle - I'll take a look at the
blogs in your Point 1 next.
--
Bernard


"PA Bear" wrote:

> > No, I don't think I won't UN-install IEEE. Although I've been hesitant to
> > disconnect add-on, as I had such good luck with MYIE2. I seems to do the
> > trick though.
>
> Be precise, please: Are you telling me that things are better when starting
> IE7 in No Add-ons mode?
>
> > You mentioned #2 below, without me reading at this time, will it sacfrice
> > functionality?
>
> Read it.
> --
> ~PA Bear
>
>
> Curt Christianson wrote:
> > Hi Robber,
> >
> > No, I don't think I won't UN-install IEEE. Although I've been hesitant to
> > disconnect add-on, as I had such good luck with MYIE2. I seems to do the
> > trick though.
> >
> > You mentioned #2 below, without me reading at this time, will it sacfrice
> > functionality?
> >
> > "Your Steely eyed missile man" "Apollo 13; I think it was Ed Harris
> > HT.,
> > Curt
> >
> > Windows Support Center
> > www.aumha.org
> > Practically Nerved,...
> > http://dundats.mvps.org/Index.htm
> >
> > "PA Bear" <> wrote in message
> > news:...
> >> X-post to IE General
> >>
> >> 1. Does this behavior persist if you start IE7 in No Add-ons mode? To
> >> start IE7 in No Add-ons mode:
> >>
> >> Right-click on the blue IE desktop icon and select Start without Add-ons;
> >> or
> >>
> >> Start > (All) Programs > Accessories > System Tools > Internet Explorer
> >> (No
> >> add-ons).
> >>
> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>
> >>> 3. If you uninstall (a) IE7 (which automatically returns you to IE6),
> >>> (b)
> >> all toolbars and (c) all third-party Windows Themes (including Window
> >> Blinds) and do NOT reinstall IE7, does this behavior persist? If not, do
> >> NOT reinstall IE7.
> >>
> >> Uninstalling IE7
> >> http://www.ie-vista.com/kbase2.html
> >>
> >> How to uninstall Internet Explorer 7:
> >> http://support.microsoft.com/kb/927177
> >>
> >> IE7 (Un)Installation and Anti-Malware Applications:
> >>
> > http://blogs.msdn.com/ie/archive/200...lications.aspx
> >>
> >> 4. Required reading IMHO before reinstalling IE7:
> >>
> >> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> >> http://www.ie-vista.com/known_issues.html#pre-install
> >>
> >> [And I strongly recommend using
> >> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> >> installation source, not Automatic/Windows Update.]
> >>
> >> Make *certain* that you check in at Windows Update immediately after
> >> reinstalling IE7 to install any critical updates offered. If Optional
> >> Updates category offers Root Certificates update, I recommend installing
> >> it
> >> to take full advantage of IE7's additional security.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.org/
> >>
> >>
> >> Bernard wrote:
> >>> We may be splitting hairs on this but I regard this as a Windows Update
> >>> question and issue and therefore I believe it is being posted in the
> >>> correct
> >>> forum. It's a Windows Update function that does not work after all. If
> >>> you're telling me you know its an IE7 problem I would be grateful if you
> >>> could explain in more detail what the problem is and point me at the
> >>> solution. By mentioning IE7 I'm just following good practice in
> >>> describing
> >>> my environment accurately.
> >>>
> >>>> Those with IE7-specific questions or comments are asked to post to and
> >>>> seek
> >>>> support in this newsgroup: microsoft.public.internetexplorer.general
> >>>>
> >>>> On the web:
> >>>>
> > http://www.microsoft.com/communities...plorer.general
> >>>>
> >>>> In your newsreader:
> >>>> news://msnews.microsoft.com/microsof...plorer.general
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.org/
> >>>>
> >>>> Bernard wrote:
> >>>>> I'm running XP Pro with all updates applied and IE7. When I go into
> >>>>> Windows
> >>>>> Update and select Change Settings and then tick the box to notify me
> >>>>> of
> >>>>> updates to betas and other code I get a screen back instantly which
> >>>>> says
> >>>>> "The website has encountered a problem and cannot display the page you
> >>>>> are
> >>>>> trying to view." and that's it - I just cannot get IE7 to accept my
> >>>>> request
> >>>>> to be notified about these additional updates.
> >>>>>
> >>>>> Just in case it is relevant I also have the problem whereby almost
> >>>>> every
> >>>>> web
> >>>>> page in IE7 gives me an error and says things like "Done, but with
> >>>>> errors
> >>>>> on
> >>>>> page" - I get a variety of error codes if I look at the messages in
> >>>>> more
> >>>>> detail. I don't get any of these problems with errors on web pages
> >>>>> when
> >>>>> using Firefox.
>
>

"Bernard" <> wrote in message
news:67198E6C-96BF-4AC9-8950-...
> Most of the previous couple of replies just passed me by, anyway I just
> tried
> PA Bear's suggestion to start IE without add-ons and the result was
> interesting but not what I expected. I started it from the right click on
> the
> icon as you suggested. IE came up with a page saying it was running
> without
> add-ons (fair enough), and a yellow bar at the top saying that add-ons
> were
> disabled. A right mouse click on this yellow bar gives me two options
> (About
> add-ons and More information). Both of these just put me into a help
> page.
> Below the yellow bar in the body of the page there is a hot spot for
> 'check
> for the latest Windows updates' - if I click on this I get a Welcome to
> Microsoft Update page with 3 bullet points saying the following
>
> 1. Right-click the Internet Explorer Information Bar. It's located just
> below the address bar.
> 2. In the right-click menu, click Install ActiveX Control.
> 3. In the Security Warning dialog box, click Install.
>
> However if I right click on the yellow bar I do not get the option to
> install the ActiveX Control, I just get the same two options as before.
>
> On this page there is a further line which says "Note: If the Information
> Bar doesn't appear, or if you've installed the control but still can't use
> the website, take these steps to solve the problem. " with the latter
> phrase
> being a hotspot - I followed this and it took me to two possible solutions
> including signing on as an adminsitrator (whiich I already was) and
> telling
> me to install the ActiveX control, which I could not!
> So I seem to have stumbled at the first hurdle - I'll take a look at the
> blogs in your Point 1 next.


1. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. See this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737

2. This can also be caused by malware on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

Thanks Frank for the suggestion about malware - I don't think I have a
problem with this - I've got Norton AV installed and up to date with regular
scans, plus ZoneAlarm pro and I also run Lavasoft Ad-Aware - but you never
know.

Anyway it seems that Point 2 from PA Bear has resolved the problem (just for
the benefit of others let me say I did try disabling all the Add-ons in PA
Bear's Point 1, but that had no effect) - resetting the IE settings seems to
have cured it - not 100% sure because you don't seem to get a very strong
signal back from IE when you check the Advanced Options box and it accepts it
- I'm assuming 'done' at the bottom means it accepted it - together with the
fact that I do not get a message saying it could not do it! Furthermore a few
other little glitches like not being able to see Forum posts in the
right-hand pane (I had to double click on each post to view it in a separate
window) seem to have been cured as well by the reset.

So thanks PA Bear, I'll keep my fingers crossed that it has gone and Frank,
I'll also look further into the malware points you raised to see if there is
anything lurking around.
--
Bernard


"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "Bernard" <> wrote in message
> news:67198E6C-96BF-4AC9-8950-...
> > Most of the previous couple of replies just passed me by, anyway I just
> > tried
> > PA Bear's suggestion to start IE without add-ons and the result was
> > interesting but not what I expected. I started it from the right click on
> > the
> > icon as you suggested. IE came up with a page saying it was running
> > without
> > add-ons (fair enough), and a yellow bar at the top saying that add-ons
> > were
> > disabled. A right mouse click on this yellow bar gives me two options
> > (About
> > add-ons and More information). Both of these just put me into a help
> > page.
> > Below the yellow bar in the body of the page there is a hot spot for
> > 'check
> > for the latest Windows updates' - if I click on this I get a Welcome to
> > Microsoft Update page with 3 bullet points saying the following
> >
> > 1. Right-click the Internet Explorer Information Bar. It's located just
> > below the address bar.
> > 2. In the right-click menu, click Install ActiveX Control.
> > 3. In the Security Warning dialog box, click Install.
> >
> > However if I right click on the yellow bar I do not get the option to
> > install the ActiveX Control, I just get the same two options as before.
> >
> > On this page there is a further line which says "Note: If the Information
> > Bar doesn't appear, or if you've installed the control but still can't use
> > the website, take these steps to solve the problem. " with the latter
> > phrase
> > being a hotspot - I followed this and it took me to two possible solutions
> > including signing on as an adminsitrator (whiich I already was) and
> > telling
> > me to install the ActiveX control, which I could not!
> > So I seem to have stumbled at the first hurdle - I'll take a look at the
> > blogs in your Point 1 next.
>
>
> 1. Tools | Internet Options | Advanced
> Scroll to the bottom and click Reset Internet Explorer Settings. See this
> article first:
> How to use Reset Internet Explorer Settings (RIES):
> http://support.microsoft.com/kb/923737
>
> 2. This can also be caused by malware on the computer: Help with malware
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
> whose ads for
> malware don't identify the malware as such and try to convince you that you
> owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and see
> what else is being carried along. Don't install any extras you're not sure
> of.
>
> You might also try the steps here:
> "Internet Explorer stops responding, stops working, or restarts"
> http://support.microsoft.com/gp/pc_ie_intro
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email
>

If RIES fixed the problem, it was most likely caused by NAV and/or ZA
(and/or Ad-Aware Pro's Ad-Watch) running in the background when IE7 was
installed.

Required reading IMHO before installing IE7:

Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
http://www.ie-vista.com/known_issues.html#pre-install

[And I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update. Make *certain* that you
check in at Windows Update immediately after installing IE7 and install any
critical updates offered. If Optional Updates category offers Root
Certificates update, I recommend installing it to take full advantage of
IE7's additional security.]

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/200...lications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


Bernard wrote:
> Thanks Frank for the suggestion about malware - I don't think I have a
> problem with this - I've got Norton AV installed and up to date with
> regular
> scans, plus ZoneAlarm pro and I also run Lavasoft Ad-Aware - but you never
> know.
>
> Anyway it seems that Point 2 from PA Bear has resolved the problem (just
> for
> the benefit of others let me say I did try disabling all the Add-ons in PA
> Bear's Point 1, but that had no effect) - resetting the IE settings seems
> to
> have cured it - not 100% sure because you don't seem to get a very strong
> signal back from IE when you check the Advanced Options box and it accepts
> it - I'm assuming 'done' at the bottom means it accepted it - together
> with
> the fact that I do not get a message saying it could not do it!
> Furthermore
> a few other little glitches like not being able to see Forum posts in the
> right-hand pane (I had to double click on each post to view it in a
> separate
> window) seem to have been cured as well by the reset.
>
> So thanks PA Bear, I'll keep my fingers crossed that it has gone and
> Frank,
> I'll also look further into the malware points you raised to see if there
> is
> anything lurking around.
>
>> "Bernard" <> wrote in message
>> news:67198E6C-96BF-4AC9-8950-...
>>> Most of the previous couple of replies just passed me by, anyway I just
>>> tried
>>> PA Bear's suggestion to start IE without add-ons and the result was
>>> interesting but not what I expected. I started it from the right click
>>> on
>>> the
>>> icon as you suggested. IE came up with a page saying it was running
>>> without
>>> add-ons (fair enough), and a yellow bar at the top saying that add-ons
>>> were
>>> disabled. A right mouse click on this yellow bar gives me two options
>>> (About
>>> add-ons and More information). Both of these just put me into a help
>>> page.
>>> Below the yellow bar in the body of the page there is a hot spot for
>>> 'check
>>> for the latest Windows updates' - if I click on this I get a Welcome to
>>> Microsoft Update page with 3 bullet points saying the following
>>>
>>> 1. Right-click the Internet Explorer Information Bar. It's located just
>>> below the address bar.
>>> 2. In the right-click menu, click Install ActiveX Control.
>>> 3. In the Security Warning dialog box, click Install.
>>>
>>> However if I right click on the yellow bar I do not get the option to
>>> install the ActiveX Control, I just get the same two options as before.
>>>
>>> On this page there is a further line which says "Note: If the
>>> Information
>>> Bar doesn't appear, or if you've installed the control but still can't
>>> use
>>> the website, take these steps to solve the problem. " with the latter
>>> phrase
>>> being a hotspot - I followed this and it took me to two possible
>>> solutions
>>> including signing on as an adminsitrator (whiich I already was) and
>>> telling
>>> me to install the ActiveX control, which I could not!
>>> So I seem to have stumbled at the first hurdle - I'll take a look at the
>>> blogs in your Point 1 next.
>>
>>
>> 1. Tools | Internet Options | Advanced
>> Scroll to the bottom and click Reset Internet Explorer Settings. See
>> this
>> article first:
>> How to use Reset Internet Explorer Settings (RIES):
>> http://support.microsoft.com/kb/923737
>>
>> 2. This can also be caused by malware on the computer: Help with malware
>> All MS-MVP Sites.
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/darnit.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>
>> Unexplained computer behavior may be caused by deceptive software.
>> http://support.microsoft.com/kb/827315
>>
>> So How Did I Get Infected Anyway?
>> For quite a few people it's by installing programs like Messenger Plus,
>> whose ads for
>> malware don't identify the malware as such and try to convince you that
>> you
>> owe it to the author. See also:
>> http://www.wilderssecurity.com/showthread.php?t=27971
>> Don't ever do a "default" install of anything. Always choose Custom and
>> see what else is being carried along. Don't install any extras you're
>> not
>> sure of.
>>
>> You might also try the steps here:
>> "Internet Explorer stops responding, stops working, or restarts"
>> http://support.microsoft.com/gp/pc_ie_intro
>>
>> --
>> Frank Saunders MS-MVP IE,OE/WM
>> www.fjsmjs.com
>> Do not send email

I'm going to have to take a while to read through the items you mention. You
may well be right about NAV and/or ZA running at the time I ran the update
that installed IE7 - almost certainly they were. Now that it seems to be
working do you think there is likely to be any further problems due to other
registry keys being missing? I don't really want to have to uninstall it (and
NAV, ZA etc) and then redo it all unless I really have to.
--
Bernard


"PA Bear" wrote:

> If RIES fixed the problem, it was most likely caused by NAV and/or ZA
> (and/or Ad-Aware Pro's Ad-Watch) running in the background when IE7 was
> installed.
>
> Required reading IMHO before installing IE7:
>
> Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER!
> http://www.ie-vista.com/known_issues.html#pre-install
>
> [And I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update. Make *certain* that you
> check in at Windows Update immediately after installing IE7 and install any
> critical updates offered. If Optional Updates category offers Root
> Certificates update, I recommend installing it to take full advantage of
> IE7's additional security.]
>
> IEBlog : IE7 Installation and Anti-Malware Applications
> http://blogs.msdn.com/ie/archive/200...lications.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
>
> Bernard wrote:
> > Thanks Frank for the suggestion about malware - I don't think I have a
> > problem with this - I've got Norton AV installed and up to date with
> > regular
> > scans, plus ZoneAlarm pro and I also run Lavasoft Ad-Aware - but you never
> > know.
> >
> > Anyway it seems that Point 2 from PA Bear has resolved the problem (just
> > for
> > the benefit of others let me say I did try disabling all the Add-ons in PA
> > Bear's Point 1, but that had no effect) - resetting the IE settings seems
> > to
> > have cured it - not 100% sure because you don't seem to get a very strong
> > signal back from IE when you check the Advanced Options box and it accepts
> > it - I'm assuming 'done' at the bottom means it accepted it - together
> > with
> > the fact that I do not get a message saying it could not do it!
> > Furthermore
> > a few other little glitches like not being able to see Forum posts in the
> > right-hand pane (I had to double click on each post to view it in a
> > separate
> > window) seem to have been cured as well by the reset.
> >
> > So thanks PA Bear, I'll keep my fingers crossed that it has gone and
> > Frank,
> > I'll also look further into the malware points you raised to see if there
> > is
> > anything lurking around.
> >
> >> "Bernard" <> wrote in message
> >> news:67198E6C-96BF-4AC9-8950-...
> >>> Most of the previous couple of replies just passed me by, anyway I just
> >>> tried
> >>> PA Bear's suggestion to start IE without add-ons and the result was
> >>> interesting but not what I expected. I started it from the right click
> >>> on
> >>> the
> >>> icon as you suggested. IE came up with a page saying it was running
> >>> without
> >>> add-ons (fair enough), and a yellow bar at the top saying that add-ons
> >>> were
> >>> disabled. A right mouse click on this yellow bar gives me two options
> >>> (About
> >>> add-ons and More information). Both of these just put me into a help
> >>> page.
> >>> Below the yellow bar in the body of the page there is a hot spot for
> >>> 'check
> >>> for the latest Windows updates' - if I click on this I get a Welcome to
> >>> Microsoft Update page with 3 bullet points saying the following
> >>>
> >>> 1. Right-click the Internet Explorer Information Bar. It's located just
> >>> below the address bar.
> >>> 2. In the right-click menu, click Install ActiveX Control.
> >>> 3. In the Security Warning dialog box, click Install.
> >>>
> >>> However if I right click on the yellow bar I do not get the option to
> >>> install the ActiveX Control, I just get the same two options as before.
> >>>
> >>> On this page there is a further line which says "Note: If the
> >>> Information
> >>> Bar doesn't appear, or if you've installed the control but still can't
> >>> use
> >>> the website, take these steps to solve the problem. " with the latter
> >>> phrase
> >>> being a hotspot - I followed this and it took me to two possible
> >>> solutions
> >>> including signing on as an adminsitrator (whiich I already was) and
> >>> telling
> >>> me to install the ActiveX control, which I could not!
> >>> So I seem to have stumbled at the first hurdle - I'll take a look at the
> >>> blogs in your Point 1 next.
> >>
> >>
> >> 1. Tools | Internet Options | Advanced
> >> Scroll to the bottom and click Reset Internet Explorer Settings. See
> >> this
> >> article first:
> >> How to use Reset Internet Explorer Settings (RIES):
> >> http://support.microsoft.com/kb/923737
> >>
> >> 2. This can also be caused by malware on the computer: Help with malware
> >> All MS-MVP Sites.
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://www.elephantboycomputers.com/...moving_Malware
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/darnit.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >>
> >> Unexplained computer behavior may be caused by deceptive software.
> >> http://support.microsoft.com/kb/827315
> >>
> >> So How Did I Get Infected Anyway?
> >> For quite a few people it's by installing programs like Messenger Plus,
> >> whose ads for
> >> malware don't identify the malware as such and try to convince you that
> >> you
> >> owe it to the author. See also:
> >> http://www.wilderssecurity.com/showthread.php?t=27971
> >> Don't ever do a "default" install of anything. Always choose Custom and
> >> see what else is being carried along. Don't install any extras you're
> >> not
> >> sure of.
> >>
> >> You might also try the steps here:
> >> "Internet Explorer stops responding, stops working, or restarts"
> >> http://support.microsoft.com/gp/pc_ie_intro
> >>
> >> --
> >> Frank Saunders MS-MVP IE,OE/WM
> >> www.fjsmjs.com
> >> Do not send email
>
>