all i get is a blank screen

when i launch windows update, all i get is a blank white screen, below the
header / address bar and at the bottom of the page on the left, it says
DONE.. anyone know how i can go about fixing this issue without having to
reload windows?? running xp home, with sp2 installed.

Jerry,
Why dont you try unloading sp2 and see if that works. I know when i
installed sp2 all I had was problems. When I unloaded it my problems were
solved. I will never load sp2 or any other one again. Hope this works for
you.



pumpkin



"jerry" wrote:

> when i launch windows update, all i get is a blank white screen, below the
> header / address bar and at the bottom of the page on the left, it says
> DONE.. anyone know how i can go about fixing this issue without having to
> reload windows?? running xp home, with sp2 installed.

Similar to Jerry, I've been getting windows updates (auto or "manually"
going to the site) and then suddenly that stopped and now I too get the
white screen. This is also true on our other home pc. The two machines
have a router in common but somehow don't think that's the problem. I
have xp home and sp2 installed but sp2 hasn't given me any problems at
all. Have they both been "zapped" of their verification file or some
registry file, perhaps? wilhem

Jerry, Pumpkin, Wilhelm, & others, I hope this helps: I had problem of blank
screen on EVERY IE window, all my windows Help & Support attempts, etc. I
finally was able to search via an old computer just before giving up all
hope of fixing this short of total format & reinstall of my otherwise
healthy laptop. Then I found article KB902932 online (search for this and
save the file; you may need it again!)

I tried the first section of fixes (re-registering 8 DLLs via the Start/Run
command) and it totally fixed my problems. I now am quite sure the problem
came as a result of the Optional software "Update for WindowsXP KB912945,"
done on my laptop on April 4th. The WindowsUpdate _History page_ shows it as
"installed succesfully," but it still shows as "downloaded; ready to
install" on the list of Optional Software Updates when I go to WindowsUpdate
now.

I did some checking and read the log file generated on my computer about the
KB912945 update (which apparently did install?), and noticed a correlation
between files it copied and the DLLs that had to be re-registered on my
machine to repair the blank screen and other problems. The following files
are involved with both the above mentioned KB articles:
urlmon.dll
shdocvw.dll
mshtml.dll
browseui.dll
In addition to these, 4 others have to be fixed, but I don't see them on the
log of the suspect update file. Maybe I'm grasping at straws, but the timing
of the failure and the fact that the History at WinUpdate saying it
installed successfully doesn't make sense when it still comes up as an
update to choose in the Optional Software section at the site, nor does it
make sense that it says it's already downloaded; ready to install.
I probably am going to gamble and download the full file separately from the
KB article page and try to install it manually from the Run command line. If
it screws things up again, I'll be back to fixing the DLLs again, but
hopefully it will work. I hope it was just a corrupted file that somehow
still tried to install itself.

I do hope this fixes your problems as well as it did mine. I think there are
probably going to be a lot of folks in our situation if MS doesn't catch
this quickly and correct what is going wrong, either with the download of
the fix or else in it's installation procedures, I don't know which.

Good luck to you (and all of us!)
--
Reply to group. Spammers suck...
Off to ride the mountains, D H
"jerry" <> wrote in message
news:8CF312D0-08B2-4F50-9616-...
> when i launch windows update, all i get is a blank white screen, below the
> header / address bar and at the bottom of the page on the left, it says
> DONE.. anyone know how i can go about fixing this issue without having to
> reload windows?? running xp home, with sp2 installed.

I have since my previous post installed the _manually_ downloaded file for
KB91945 and restarted. The restart failed on boot up, hanging with no
activity, so I forced a shut down and started again. All seems fine now as
far as browsing, accessing SystemRestore, etc.

At the WindowsUpdate site, it no longer offers the file under
OptionalSoftware updates, yet the History section shows it as having
installed on Apr 4, as before, though I know it was unsuccessful until just
now, Apr 8th.

At least it didn't mess things up again!

--
Reply to group. Spammers suck...
Off to ride the mountains, D H
"D H" <> wrote in message
news:uLdlU$...
> Jerry, Pumpkin, Wilhelm, & others, I hope this helps: I had problem of
> blank screen on EVERY IE window, all my windows Help & Support attempts,
> etc. I finally was able to search via an old computer just before giving
> up all hope of fixing this short of total format & reinstall of my
> otherwise healthy laptop. Then I found article KB902932 online (search for
> this and save the file; you may need it again!)
>
> I tried the first section of fixes (re-registering 8 DLLs via the
> Start/Run command) and it totally fixed my problems. I now am quite sure
> the problem came as a result of the Optional software "Update for
> WindowsXP KB912945," done on my laptop on April 4th. The WindowsUpdate
> _History page_ shows it as "installed succesfully," but it still shows as
> "downloaded; ready to install" on the list of Optional Software Updates
> when I go to WindowsUpdate now.
>
> I did some checking and read the log file generated on my computer about
> the KB912945 update (which apparently did install?), and noticed a
> correlation between files it copied and the DLLs that had to be
> re-registered on my machine to repair the blank screen and other problems.
> The following files are involved with both the above mentioned KB
> articles:
> urlmon.dll
> shdocvw.dll
> mshtml.dll
> browseui.dll
> In addition to these, 4 others have to be fixed, but I don't see them on
> the log of the suspect update file. Maybe I'm grasping at straws, but the
> timing of the failure and the fact that the History at WinUpdate saying it
> installed successfully doesn't make sense when it still comes up as an
> update to choose in the Optional Software section at the site, nor does it
> make sense that it says it's already downloaded; ready to install.
> I probably am going to gamble and download the full file separately from
> the KB article page and try to install it manually from the Run command
> line. If it screws things up again, I'll be back to fixing the DLLs again,
> but hopefully it will work. I hope it was just a corrupted file that
> somehow still tried to install itself.
>
> I do hope this fixes your problems as well as it did mine. I think there
> are probably going to be a lot of folks in our situation if MS doesn't
> catch this quickly and correct what is going wrong, either with the
> download of the fix or else in it's installation procedures, I don't know
> which.
>
> Good luck to you (and all of us!)
> --
> Reply to group. Spammers suck...
> Off to ride the mountains, D H
> "jerry" <> wrote in message
> news:8CF312D0-08B2-4F50-9616-...
>> when i launch windows update, all i get is a blank white screen, below
>> the
>> header / address bar and at the bottom of the page on the left, it says
>> DONE.. anyone know how i can go about fixing this issue without having
>> to
>> reload windows?? running xp home, with sp2 installed.
>
>