All messenger content gone missing

Hello, I have the following problem, well a friend of mine has the problem,
you see, all was working fine on her laptop with Windows Vista, she went to
take a nap leaving the laptop on and the messenger only, during her nap her
internet connection dropped off and when she returned and got online in the
Windows Live Messenger all the content except the default emoticons was gone
missing, even the winks, backgrounds and display pictures that come with the
WLM.

Also on the change display picture the option that says Don't show a picture
is clicked and grayed out, another thing I noticed (we did a remote
assistance session) when I clicked on the buttons to use emoticons, winks and
backgrounds and they open the little menu with the last emoticons, winks and
backgrounds you used, the offers above them to get new ones aren't showing
neither, only one or two appear but the rest doesn't appears, if I click on
more to open say the winks site that opens on a little window, the site it
never opens just stays on that little animation signaling is loading.

Also when I clicked on the offers that are visible which were some free ones
and tried to install them I got an error saying they couldn't be installed.

On her normal browser we can open websites, the file transfer of the
messenger also works, she sent me some screenshots without problem.

I tried everything, uninstall, deleting registry settings and reinstall,
previous backup of her content since the content physically is there, I used
an utility to back it up without problems, I even used System Restore and
nothing.

Please any help you can give me will be really appreciated.

Thanks

Hi Daniel,

Have you tried the simpliest of all fixes?

Sign out of Windows Live Messenger and sign back in? Was the computer
rebooted before you uninstalled and use System Restore to test / check
operations before you did everything?

Seems to me that lots of people do what is more difficult first, instead
of trying the simpliest of approaches, first.


--
thecreator

"Daniel" <> wrote in message
news:E3B45E19-8C9B-4D5D-B959-...
> Hello, I have the following problem, well a friend of mine has the
> problem,
> you see, all was working fine on her laptop with Windows Vista, she went
> to
> take a nap leaving the laptop on and the messenger only, during her nap
> her
> internet connection dropped off and when she returned and got online in
> the
> Windows Live Messenger all the content except the default emoticons was
> gone
> missing, even the winks, backgrounds and display pictures that come with
> the
> WLM.
>
> Also on the change display picture the option that says Don't show a
> picture
> is clicked and grayed out, another thing I noticed (we did a remote
> assistance session) when I clicked on the buttons to use emoticons, winks
> and
> backgrounds and they open the little menu with the last emoticons, winks
> and
> backgrounds you used, the offers above them to get new ones aren't showing
> neither, only one or two appear but the rest doesn't appears, if I click
> on
> more to open say the winks site that opens on a little window, the site it
> never opens just stays on that little animation signaling is loading.
>
> Also when I clicked on the offers that are visible which were some free
> ones
> and tried to install them I got an error saying they couldn't be
> installed.
>
> On her normal browser we can open websites, the file transfer of the
> messenger also works, she sent me some screenshots without problem.
>
> I tried everything, uninstall, deleting registry settings and reinstall,
> previous backup of her content since the content physically is there, I
> used
> an utility to back it up without problems, I even used System Restore and
> nothing.
>
> Please any help you can give me will be really appreciated.
>
> Thanks

Yes I did that, but I'm thinking that maybe it also has to do with their
internet connection, call me crazy but my friend actually girlfriend told me
that the same happened to her sister on her own computer both live in the
same house and use the same internet connection, the problem started after
the connection dropped off and then returned, so what's the odds that two
people on the same house on different computers got exactly the same problem?
mostly when even the content that comes with the msn can't be accessed as
well?

What is more, the offers you see when you click on the button to add a
smilie, wink or background aren't showing neither, just two and if I click on
them it looks like they gonna install but no, I end getting a message that
the content couldn't be installed.

"thecreator" wrote:

> Hi Daniel,
>
> Have you tried the simpliest of all fixes?
>
> Sign out of Windows Live Messenger and sign back in? Was the computer
> rebooted before you uninstalled and use System Restore to test / check
> operations before you did everything?
>
> Seems to me that lots of people do what is more difficult first, instead
> of trying the simpliest of approaches, first.
>
>
> --
> thecreator

Hi Daniel,

Is there a Router involved? Is the Date and Time on the Router set to
the correct Date and Time? Is UPnP enabled on the Router? Is the Universal
Plug and Play Device Host Startup Type set to Automatic in Services?


--
thecreator

"Daniel" <> wrote in message
news:619895B4-A498-4EDE-9AD4-...
> Yes I did that, but I'm thinking that maybe it also has to do with their
> internet connection, call me crazy but my friend actually girlfriend told
> me
> that the same happened to her sister on her own computer both live in the
> same house and use the same internet connection, the problem started after
> the connection dropped off and then returned, so what's the odds that two
> people on the same house on different computers got exactly the same
> problem?
> mostly when even the content that comes with the msn can't be accessed as
> well?
>
> What is more, the offers you see when you click on the button to add a
> smilie, wink or background aren't showing neither, just two and if I click
> on
> them it looks like they gonna install but no, I end getting a message that
> the content couldn't be installed.
>
> "thecreator" wrote:
>
>> Hi Daniel,
>>
>> Have you tried the simpliest of all fixes?
>>
>> Sign out of Windows Live Messenger and sign back in? Was the computer
>> rebooted before you uninstalled and use System Restore to test / check
>> operations before you did everything?
>>
>> Seems to me that lots of people do what is more difficult first,
>> instead
>> of trying the simpliest of approaches, first.
>>
>>
>> --
>> thecreator

There must be one since another friend of hers made a little network there
for three computers, but I don't know if also her internet modem can be
altered by the internet provider, you see the internet provider put the modem
is an external one

The UPnP seems to be active since the msn on the connection info says she is
connected through a UPnP port restricted NAT (User)

"thecreator" wrote:

> Hi Daniel,
>
> Is there a Router involved? Is the Date and Time on the Router set to
> the correct Date and Time? Is UPnP enabled on the Router? Is the Universal
> Plug and Play Device Host Startup Type set to Automatic in Services?
>
>
> --
> thecreator

Hi Daniel,

Okay, which version of Windows Live Messenger is installed. The latest
is Build 8.5.1302.1018.


--
thecreator

"Daniel" <> wrote in message
news:9BBB2407-31AA-4C72-9403-...
> There must be one since another friend of hers made a little network there
> for three computers, but I don't know if also her internet modem can be
> altered by the internet provider, you see the internet provider put the
> modem
> is an external one
>
> The UPnP seems to be active since the msn on the connection info says she
> is
> connected through a UPnP port restricted NAT (User)
>
> "thecreator" wrote:
>
>> Hi Daniel,
>>
>> Is there a Router involved? Is the Date and Time on the Router set to
>> the correct Date and Time? Is UPnP enabled on the Router? Is the
>> Universal
>> Plug and Play Device Host Startup Type set to Automatic in Services?
>>
>>
>> --
>> thecreator

having the same problem. tried everything. I believe its the router. I have a
us robitics router and i have the problem on all computers on my lan.

"Daniel" wrote:

> Hello, I have the following problem, well a friend of mine has the problem,
> you see, all was working fine on her laptop with Windows Vista, she went to
> take a nap leaving the laptop on and the messenger only, during her nap her
> internet connection dropped off and when she returned and got online in the
> Windows Live Messenger all the content except the default emoticons was gone
> missing, even the winks, backgrounds and display pictures that come with the
> WLM.
>
> Also on the change display picture the option that says Don't show a picture
> is clicked and grayed out, another thing I noticed (we did a remote
> assistance session) when I clicked on the buttons to use emoticons, winks and
> backgrounds and they open the little menu with the last emoticons, winks and
> backgrounds you used, the offers above them to get new ones aren't showing
> neither, only one or two appear but the rest doesn't appears, if I click on
> more to open say the winks site that opens on a little window, the site it
> never opens just stays on that little animation signaling is loading.
>
> Also when I clicked on the offers that are visible which were some free ones
> and tried to install them I got an error saying they couldn't be installed.
>
> On her normal browser we can open websites, the file transfer of the
> messenger also works, she sent me some screenshots without problem.
>
> I tried everything, uninstall, deleting registry settings and reinstall,
> previous backup of her content since the content physically is there, I used
> an utility to back it up without problems, I even used System Restore and
> nothing.
>
> Please any help you can give me will be really appreciated.
>
> Thanks