All updates Failed

When I go to update my computer, which hasn't been updated in a long time. I
get a complete list of the updates I need but the file size for each one of
them is 0 KB. And the total download size is 0 KB. That in itself i know is
inaccurate. When i click download and install, every update fails and I've
tried 4 times with the same results every time. Any suggestions? Thanks,

Try renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Try WU again after a reboot.

Otherwise
On the WU Website, select your history of updates - now click on failed update (red mark)
and see if there is an error code.
If there is an error code, write it down and post back or in the alternative, do a search
for the error code.

--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


"Allen" <> wrote in message
news:1FF5307B-9985-439B-B774-...
| When I go to update my computer, which hasn't been updated in a long time. I
| get a complete list of the updates I need but the file size for each one of
| them is 0 KB. And the total download size is 0 KB. That in itself i know is
| inaccurate. When i click download and install, every update fails and I've
| tried 4 times with the same results every time. Any suggestions? Thanks,
|

Hi TaurArian,

I tried what you said and when i went back to the updates it showed file
sizes for all of the updates and downloaded them all. When it went to install
them I got the same failed to download message. then when i try again without
going through the steps you told me i get the 0 KB download size again. I
went to the history and all i get is this

"You have not yet installed updates from this website or by turning on
automatic updating on your computer. To select and install updates now, go to
our Home page."

I've get no error code messages and I even tried downloading and installing
them one at a time and none of the updates will install. Any more ideas?
Thanks for your help.

Allen

"TaurArian [MS-MVP]" wrote:

> Try renaming the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Try WU again after a reboot.
>
> Otherwise
> On the WU Website, select your history of updates - now click on failed update (red mark)
> and see if there is an error code.
> If there is an error code, write it down and post back or in the alternative, do a search
> for the error code.
>
> --
>
> ====================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Backup and data recovery: http://www.acronis.com/
> Enhancing file system performance: http://www.diskeeper.com/defrag.asp
>
>
> "Allen" <> wrote in message
> news:1FF5307B-9985-439B-B774-...
> | When I go to update my computer, which hasn't been updated in a long time. I
> | get a complete list of the updates I need but the file size for each one of
> | them is 0 KB. And the total download size is 0 KB. That in itself i know is
> | inaccurate. When i click download and install, every update fails and I've
> | tried 4 times with the same results every time. Any suggestions? Thanks,
> |
>
>
>

Need to look to see if any clues in the update log

How to view the Update log in Windows

Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy and
paste the error codes into this thread so someone may be able to assist you. On the other
hand, you may be able to find the error code and other suggestions by searching the
Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

See if this is relevant:
You Cannot Install Some Updates or Programs
http://support.microsoft.com/kb/822798

--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


"Allen" <> wrote in message
news:36BAD609-66AA-4422-87A6-...
| Hi TaurArian,
|
| I tried what you said and when i went back to the updates it showed file
| sizes for all of the updates and downloaded them all. When it went to install
| them I got the same failed to download message. then when i try again without
| going through the steps you told me i get the 0 KB download size again. I
| went to the history and all i get is this
|
| "You have not yet installed updates from this website or by turning on
| automatic updating on your computer. To select and install updates now, go to
| our Home page."
|
| I've get no error code messages and I even tried downloading and installing
| them one at a time and none of the updates will install. Any more ideas?
| Thanks for your help.
|
| Allen
|
| "TaurArian [MS-MVP]" wrote:
|
| > Try renaming the SoftwareDistribution folder
| >
| > Click Start, Choose Run.
| > In the Run box, type services.msc.
| > Click OK.
| > Right-click the Automatic Updates service.
| > Click Stop.
| > Stopping the service will take a moment.
| >
| > Rename the "SoftwareDistribution" folder:
| > a. Click Start, click Run, type %systemroot%, and then click OK.
| > b. Right-click the SoftwareDistribution folder, and then click Rename.
| > c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
| >
| > Click Start. Choose Run.
| > In the Run box, type services.msc.
| > Click OK.
| > Right-click the Automatic Updates service.
| > Click Start.
| > Starting the service will take a moment.
| >
| > Try WU again after a reboot.
| >
| > Otherwise
| > On the WU Website, select your history of updates - now click on failed update (red
mark)
| > and see if there is an error code.
| > If there is an error code, write it down and post back or in the alternative, do a
search
| > for the error code.
| >
| > --
| >
| > ====================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Backup and data recovery: http://www.acronis.com/
| > Enhancing file system performance: http://www.diskeeper.com/defrag.asp
| >
| >
| > "Allen" <> wrote in message
| > news:1FF5307B-9985-439B-B774-...
| > | When I go to update my computer, which hasn't been updated in a long time. I
| > | get a complete list of the updates I need but the file size for each one of
| > | them is 0 KB. And the total download size is 0 KB. That in itself i know is
| > | inaccurate. When i click download and install, every update fails and I've
| > | tried 4 times with the same results every time. Any suggestions? Thanks,
| > |
| >
| >
| >

Here is the last of the log. I found one error code and am currently looking
it up but no luck so far.




This is the last log file
*************
2007-01-25 18:11:00 1096 fc Agent ** START ** Agent: Installing updates
[CallerId = WindowsUpdate]
2007-01-25 18:11:00 1096 fc Agent *********
2007-01-25 18:11:00 1096 fc Agent * Updates to install = 39
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{6917A042-BA50-4723-A0C3-3783A8DDC28B}.10
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{A8528137-1CA1-4B24-9F16-F218AFCEB9C2}.10
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{BB758AAA-8024-44D0-8434-73CEFE8CA80B}.10
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{7FDD1A1D-8612-434C-A890-F6616EA3B6CB}.10
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{B5503E2C-ADAF-494B-B3F7-15E893F84273}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{A85CAEC1-6DBA-4A4D-876F-4A25B34CAB41}.100
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{C94437C9-5C05-47C9-9891-424A9C01D1FF}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{6726D7B4-F60E-4DF8-BA17-738FB076DB94}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{8C6B7628-95CF-4450-8F60-136A70B930C5}.104
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{5D84D164-FCDA-45F3-B5EA-2C8A2DEBDF8E}.104
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{AEB1A4FF-32D5-4060-A066-0018410F5A7C}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{FC8F1BBD-DD42-4393-8180-35B5E588CBA0}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{9785760A-3232-40E0-8F2A-03FB932BF3CA}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{3D8965DF-E1E7-4E24-B0FC-F2DCBFBF8B9D}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{30F7CA70-29FF-4C41-85C0-F9B56C68387E}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{5E3E3F8E-E92C-4190-8D16-B6C137ABF668}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{0B0C5180-371F-4F70-97D3-BF7601811F89}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{21F35B64-BD50-43CF-B7AF-F269E648AA3F}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{9608001E-2D54-4C54-B795-ACBCAC1A9930}.110
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{A0D01D5D-F278-4B29-A18D-B9BC158FDD62}.110
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{21EADC6D-588B-4CD8-BC76-6B97F89FA145}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{A35FCE05-AC17-487A-9860-BFE4D3FA45FD}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{FD8054CE-C8D8-4C5C-93D3-B98C707BFE0F}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{0A416DD6-C1E7-4EBD-AE23-21EC083D2991}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{09C1F073-C82F-400A-BB9B-1559BC8DFC64}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{0BA9006D-33C2-4F03-B48B-B72EA36A5F27}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{486A2F5E-3ACF-4B15-8776-4E47E07880E7}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{478F8041-61DF-4B9E-95CF-9E3A6F47369B}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{C8F8E983-CE29-4854-B00A-4B25EC26B60F}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{E3A17DD1-620E-48DC-ABDE-3BD60A1B0987}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{0CFFD50B-C7A8-44DC-9A35-78ADF3A2B30B}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{E3A79FF7-EF3D-44F4-A28D-F2BDA3351911}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{7BFBB4AB-9E7D-4DB0-AC1B-E02468044CD4}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{38A5BADC-96D2-411A-94FF-1EA39116F587}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{4A6505DB-DA98-4CCF-A9A2-75BE74A992B8}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{E9EE8140-57BD-428A-960B-A5F19389C57A}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{8B900358-5017-4990-B413-BD149F9FE9C5}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{57B100A6-B84D-4B15-BB00-BCE92758F7E4}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{57B6D040-1F22-492E-B91A-41D5289F4A25}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{93633CB1-C8A0-4CF8-8187-A1E84532A711}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{9D934975-26EF-428A-AD87-7CFD2549843A}.100
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{AD7FCD29-02EF-40B1-9C65-6D05DEE9B5F2}.100
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{BE74A7D0-F160-4DFB-A726-6A2C2A900218}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{931C88B2-880C-4AB8-B621-C0EC850EFABB}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{B579FB77-61A7-42DA-85D7-9ABE9BC32CC6}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{2945EA25-A8A7-4B01-892F-720770C34B63}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{994BE5EA-EDB8-4589-9B87-B7C3BF395E7E}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{166BB7CC-B108-4EEC-809A-1E9684E26527}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{5BB212C2-DD41-427A-A2C9-B723D7FFE8D2}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{96F72BC4-776E-4702-8153-2C7C14B839C6}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{91D6CD5E-F161-4766-94C1-B26C74222683}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{B7036BD5-20D4-4506-9781-6F25E1E0425C}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{D215BFF6-A748-4474-B477-B10E4099DE8F}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{F9CD13B1-3CBE-4FD6-A723-7FD61B2D95ED}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{F12451F5-3F5D-46DC-9718-ECBC7BB6304F}.105
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{5284D270-35B9-4860-ADEC-E84CAB21569B}.105
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{7BC46D48-2A20-4151-BE47-EF0AEFFA7B81}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{603ADD6E-037E-47CF-A8F4-143A798D799D}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{2047D1C8-619D-4D22-9351-97D912F33EB7}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{BFE0DE23-241E-43BF-86C9-EB3B0C5EC4B3}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{27996BF9-F60F-46C4-877C-38EEE1CE622B}.101
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{042BAB24-06DE-4ABC-89F0-3260E5C234EF}.101
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{ABF412CF-9140-4B4E-B872-79EA51AD4722}.106
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{2644F769-79EC-4A3D-90B4-F30759BA1D57}.106
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{9BAB8D53-1376-48BE-AD51-C1A135809461}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{B17D04C5-9CD4-4683-816F-51A8F9AF3BC1}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{BB97F537-935D-40AE-B75B-A31B59C367AA}.106
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{73BEFCF9-7339-44BD-A26F-FA628102E1C2}.106
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{5ACB5EDD-7A6C-48A9-92D5-59290D47AF36}.102
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{EB3A662E-4DF6-4214-8F22-4CE29C6A5BED}.102
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{F31E7790-2316-4885-9981-9424A93CD5B0}.104
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{DD5C429C-038C-4B2D-B671-E5DB6A12F71A}.104
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{0A0362E5-0384-4D20-8D39-5F002E3199A1}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{11890950-31A6-4063-8C2B-66735DA2EBCA}.103
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{54888560-BBF3-4161-93A2-5863EF11E799}.100
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{FCEC4D64-479C-4881-A1D1-E42277FEB0CA}.100
2007-01-25 18:11:00 1096 fc Agent * Title = <NULL>
2007-01-25 18:11:00 1096 fc Agent * UpdateId =
{A7E3289B-B15B-4633-AA82-52A2125DEFD8}.103
2007-01-25 18:11:00 1096 fc Agent * Bundles 1 updates:
2007-01-25 18:11:00 1096 fc Agent *
{C4884B6B-30E6-46D5-B68E-CBDF0E582E0F}.103
2007-01-25 18:11:04 1096 458 Report REPORT EVENT:
{EE6870BE-EC1A-4DEA-9B68-BEEC809EB1CF} 2007-01-25
18:10:59-0800 1 162 101 {A7E3289B-B15B-4633-AA82-52A2125DEFD8} 103 0 WindowsUpdate Success Content Download Download succeeded.
2007-01-25 18:11:05 1096 fc Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2007-01-25 18:11:05 1096 fc Agent * WARNING: Exit code = 0x80240020
2007-01-25 18:11:05 1096 fc Agent *********
2007-01-25 18:11:05 1096 fc Agent ** END ** Agent: Installing updates
[CallerId = WindowsUpdate]
2007-01-25 18:11:05 1096 fc Agent *************
2007-01-25 18:11:05 1096 fc Agent WARNING: WU client failed installing
updates with error 0x80240020
2007-01-25 18:11:05 2604 9e8 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2007-01-25 18:11:05 2604 9e8 COMAPI - Install call failed
2007-01-25 18:11:05 2604 9e8 COMAPI - Reboot required = No
2007-01-25 18:11:05 2604 9e8 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2007-01-25 18:11:05 2604 9e8 COMAPI ---------
2007-01-25 18:11:05 2604 9e8 COMAPI -- END -- COMAPI: Install [ClientId =
WindowsUpdate]
2007-01-25 18:11:05 2604 9e8 COMAPI -------------
2007-01-25 18:11:06 2604 a30 COMAPI WARNING: Operation failed due to earlier
error, hr=80240020

Allen, are you logged in as an Administrator?

Error messages that you may receive when you try to download and install updates from the
Windows Update Web site, from the Microsoft Update Web site, or from a WSUS server:
"0x800704DD," "0x80240020," or both
http://support.microsoft.com/?kbid=910341

When accessing the Update site, you receive the 0x80240020 error.
http://update.microsoft.com/windowsu...=en&IsMu=False

--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


"Allen" <> wrote in message
news:5CD15DB3-52A8-4886-AA58-...
| Here is the last of the log. I found one error code and am currently looking
| it up but no luck so far.
|
|
|
|
|

Holy Smokes it worked! I went to the first page you recommended and opened it
up. Followed the instructions and found that the entire SensLogn key was
missing. i didn't have one of those entries in my registry. So after typing
them all in and following your initial procedure my updates worked. Thank you
so much for your help. Boy that was frustrating. Sincerely,

Allen
>

Sorry i didn't get back to you last night. I fell asleep at the computer half
way through the procedure that worked. thanks again

Pleased it all worked out for you.
K

--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


"Allen" <> wrote in message
news:C14006F9-12E0-474F-80E1-...
| Sorry i didn't get back to you last night. I fell asleep at the computer half
| way through the procedure that worked. thanks again

This i will try. I tried renaming the folder before using a different
approach and was unable to do so. Thanks. Hope this works for me.

"TaurArian [MS-MVP]" wrote:

> Try renaming the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Try WU again after a reboot.
>
> Otherwise
> On the WU Website, select your history of updates - now click on failed update (red mark)
> and see if there is an error code.
> If there is an error code, write it down and post back or in the alternative, do a search
> for the error code.
>
> --
>
> ====================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Backup and data recovery: http://www.acronis.com/
> Enhancing file system performance: http://www.diskeeper.com/defrag.asp
>
>
> "Allen" <> wrote in message
> news:1FF5307B-9985-439B-B774-...
> | When I go to update my computer, which hasn't been updated in a long time. I
> | get a complete list of the updates I need but the file size for each one of
> | them is 0 KB. And the total download size is 0 KB. That in itself i know is
> | inaccurate. When i click download and install, every update fails and I've
> | tried 4 times with the same results every time. Any suggestions? Thanks,
> |
>
>
>