I am trying to install SP3 and I keep getting the same error messa

I am trying to install SP3 and I keep getting this same error message. It
says it cannot find a file called a9usbikf.sys and I cannot find anything
online or anything about it ANYWHERE. Help please?

Your computer is infested with hijackware!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1

Also available via...

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Tink wrote:
> I am trying to install SP3 and I keep getting this same error message. It
> says it cannot find a file called a9usbikf.sys and I cannot find anything
> online or anything about it ANYWHERE. Help please?

Tink wrote:
> I am trying to install SP3 and I keep getting this same error
> message. It says it cannot find a file called a9usbikf.sys and I
> cannot find anything online or anything about it ANYWHERE. Help
> please?

SP3 for what?

I'll *assume* SP3 for Windows XP.

First - before anything else - answer this:

Do you have an HP branded computer with an AMD processor?
(If so - answer and wait. If not, answer and continue with the steps.)

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you'll install SP3 shortly, but not now.)

Reboot and ...

Download/install this:
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

Now for SP3...

1) Download the full SP3 installation file.

Windows XP Service Pack 3 Network Installation Package for
IT Professionals and Developers (works just as well for you.)
http://www.microsoft.com/downloads/d...8-1E1555D4F3D4

You are just saving it right now - not running it yet.

2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes. If you are following
along, you have already done this!

3) CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

4) Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.

6) Reboot right before you try to install SP3.

7) Disconnect from the internet before installing (physically disconnect -
pull the network cable or disable the router/modem.)

8) Disable your antivirus and antispyware applications when you are about to
install SP3. Usually right-click on the icon in the taskbar gives you
a choice to do so.

Install SP3 by running the downloaded executable. Reboot when requested to
do so. Logon and let the machine 'settle' for about 10 minutes. Reboot.
Give it 5 minutes after logon to 'settle' - reboot.

After that - there will be more updates.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if you
have more issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Shenan

What's the deal with HP, AMD computers? Wait for what?

The laptop I have been getting the 646 errors with the past two months is a
Compaq V 6500 series. Vista HP SP2 and Office 2003.

Is there an acknowledged bug with these machines? Source?

Bill



"Shenan Stanley" <> wrote in message
news:#...
> Tink wrote:
>> I am trying to install SP3 and I keep getting this same error
>> message. It says it cannot find a file called a9usbikf.sys and I
>> cannot find anything online or anything about it ANYWHERE. Help
>> please?
>
> SP3 for what?
>
> I'll *assume* SP3 for Windows XP.
>
> First - before anything else - answer this:
>
> Do you have an HP branded computer with an AMD processor?
> (If so - answer and wait. If not, answer and continue with the steps.)
>
> Fix your file/registry permissions...
>
> Ignore the title and follow the sub-section under "Advanced
> Troubleshooting"
> titled, "Method 1: Reset the registry and the file permissions"
> http://support.microsoft.com/kb/949377
> *will take time
> (** Ignore the last step - you'll install SP3 shortly, but not now.)
>
> Reboot and ...
>
> Download/install this:
> http://support.microsoft.com/kb/290301
>
> After installing, do the following:
>
> Start button --> RUN --> type in:
> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
> --> Click OK.
> (The quotation marks and percentage signs and spacing should be exact.)
>
> Download, install, run, update and perform a full scan (separately) with
> the
> following two applications (freeware versions are the ones to use for
> this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> Reboot.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> and...
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to the
> root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click
> on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Then follow the instructions here:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> Reboot.
>
> Now for SP3...
>
> 1) Download the full SP3 installation file.
>
> Windows XP Service Pack 3 Network Installation Package for
> IT Professionals and Developers (works just as well for you.)
> http://www.microsoft.com/downloads/d...8-1E1555D4F3D4
>
> You are just saving it right now - not running it yet.
>
> 2) Ensure (as well as plausible) you have no spyware/malware by doing a
> full
> scan with SuperAntiSpyware and MalwareBytes. If you are following
> along, you have already done this!
>
> 3) CHKDSK
> How to scan your disks for errors
> http://support.microsoft.com/kb/315265
> * will take time and a reboot
>
> 4) Defragment
> How to Defragment your hard drives
> http://support.microsoft.com/kb/314848
> * will take time
>
> 5) Ensure your hardware drivers are up to date (from the hardware
> manufacturer's respective web pages.) Never get hardware drivers
> for hardware that was not created/sold by Microsoft from Microsoft.
>
> 6) Reboot right before you try to install SP3.
>
> 7) Disconnect from the internet before installing (physically disconnect -
> pull the network cable or disable the router/modem.)
>
> 8) Disable your antivirus and antispyware applications when you are about
> to
> install SP3. Usually right-click on the icon in the taskbar gives you
> a choice to do so.
>
> Install SP3 by running the downloaded executable. Reboot when requested
> to
> do so. Logon and let the machine 'settle' for about 10 minutes. Reboot.
> Give it 5 minutes after logon to 'settle' - reboot.
>
> After that - there will be more updates.
>
> Log on as an user with administrative rights and open Internet Explorer
> and visit http://windowsupdate.microsoft.com/ and select to do a
> CUSTOM scan...
>
> Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time. Rebooting as needed.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones or
> "Windows Live" ones for now. I would completely avoid the
> Optional Hardware updates. Also - I do not see any urgent need to install
> Internet Explorer 8 at this time.
>
> Seriously - do all that. This is like antibiotics - don't skip a single
> step, don't quit because you think things will be okay now - go through
> until the end, until you have done everything given in the order given.
> If
> you have a problem with a step come ask and let someone here get you
> through that step. If you don't understand how to do a step, come back
> and
> ask here about that step and let someone walk you through it.
>
> Then - when done - let everyone here know if it worked for you - or if you
> have more issues.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

Bill wrote:
> Shenan
>
> What's the deal with HP, AMD computers? Wait for what?
>
> The laptop I have been getting the 646 errors with the past two
> months is a Compaq V 6500 series. Vista HP SP2 and Office 2003.
>
> Is there an acknowledged bug with these machines? Source?

If you are referencing my,
"Do you have an HP branded computer with an AMD processor?
(If so - answer and wait. If not, answer and continue with the steps.)"

It should be pointed out this post is about Windows XP and SP3 - nothing
else.

- not all HP machines with AMD processors will be affected.
- the ones that are were imaged from the factory with a intel-based
installation of Windows XP prior to SP3's release.
- HP has a fix.

Prevent it by applying the patch:
http://h10025.www1.hp.com:80/ewfrf/w...tem=pv-60484-2

Already have the problem, follow the instructions:
http://h10025.www1.hp.com/ewfrf/wc/d...name=c01457284

As for your issue - I would suggest a new post with your system details
around your issue. I personally would uninstall any third party firewalls
you are running, even uninstall your AntiVirus software and perform a scan
with MalwareBytes and SuperAntiSpyware (individually.) After you do all
that - try your update again and get a stand-alone AntiVirus software
installed - something like Avira or eSet NOD32...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Bill wrote:
> Shenan
>
> What's the deal with HP, AMD computers? Wait for what?
>
> The laptop I have been getting the 646 errors with the past two
> months is a Compaq V 6500 series. Vista HP SP2 and Office 2003.
>
> Is there an acknowledged bug with these machines? Source?

Shenan Stanley wrote:
> If you are referencing my,
> "Do you have an HP branded computer with an AMD processor?
> (If so - answer and wait. If not, answer and continue with the
> steps.)"

Oh - and the "wait" - "wait for someone to come by and tell you what you can
do/what the issue is." Why muddle an already long post with something most
people will not have to deal with.

Now is a great time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:

Search using Google!
http://www.google.com/
(How-to: http://www.google.com/intl/en/help/basics.html )

Example:
http://www.google.com/search?q=HP+AMD+Windows+XP+SP3

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html