AppHangB1

Hello guys!

I'm far to be an anti-Microsoft but I have an issue that is REALLY p***ing
me off now. Here it is:

I use Vista on a kick-ass PC and it runs quite smoothly, except for one
thing: Windows Live Messenger.

When I got my brand new pc in April, with a clean install of Vista, Windows
Live Messenger used to run perfectly for a few months. But since August, I
cannot use WLM anymore. Whenever I launch it and enter my login, I try to
connect and it opens the contact list screen normally, but only for a couple
of seconds. After that, it just hangs and I completely lose control on it.

If I wait, it just disconnects after a few minutes, then it tries to
reconnect ... and the same thing happens.

Of course, I tried to re-install and to repair WLM, I checked the settings
of my firewall (even tried to inactive it) and I checked my router (it can't
come from my wi-fi lan because I can use the exact same version of WLM with
the same user account on my laptop ... which, btw, is still on XP ).

When I check the Application Log in the Event Viewer of the Computer
Management panel, I see that:

The program msnmsgr.exe version 8.1.178.0 stopped interacting with Windows
and was closed. To see if more information about the problem is available,
check the problem history in the Problem Reports and Solutions control panel.
Process ID: f2c Start Time: 01c8023bc9b528b0 Termination Time: 28


And when I look at the Problem Reports and Solutions panel, I can see a
bunch of problems listed for Messenger. When I look at the details, I get
this:


Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: msnmsgr.exe
Application Version: 8.1.178.0
Application Timestamp: 45b12d6a
Hang Signature: 453c
Hang Type: 2048
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Hang Signature 1: ceb49b4d69476a93f69e067d64a38751
Additional Hang Signature 2: 4b9b
Additional Hang Signature 3: 83ef07bdd8f04bc8e02e1037d54579ad
Additional Hang Signature 4: 453c
Additional Hang Signature 5: ceb49b4d69476a93f69e067d64a38751
Additional Hang Signature 6: 4b9b
Additional Hang Signature 7: 83ef07bdd8f04bc8e02e1037d54579ad

Extra information about the problem
Bucket ID: 16802286

-----------------------------------------

I looked on several website for this kind of issue and I saw I'm not the
only one, but I haven't found anyone who solved this issue.

Anyone here?

Thank you in advance!

have you tried to update messenger to the latest version 8.5?
k.




"Thyren" <> wrote in message
news:0713EF99-5FA2-471F-A625-...
> Hello guys!
>
> I'm far to be an anti-Microsoft but I have an issue that is REALLY p***ing
> me off now. Here it is:
>
> I use Vista on a kick-ass PC and it runs quite smoothly, except for one
> thing: Windows Live Messenger.
>
> When I got my brand new pc in April, with a clean install of Vista,
> Windows
> Live Messenger used to run perfectly for a few months. But since August, I
> cannot use WLM anymore. Whenever I launch it and enter my login, I try to
> connect and it opens the contact list screen normally, but only for a
> couple
> of seconds. After that, it just hangs and I completely lose control on it.
>
> If I wait, it just disconnects after a few minutes, then it tries to
> reconnect ... and the same thing happens.
>
> Of course, I tried to re-install and to repair WLM, I checked the settings
> of my firewall (even tried to inactive it) and I checked my router (it
> can't
> come from my wi-fi lan because I can use the exact same version of WLM
> with
> the same user account on my laptop ... which, btw, is still on XP ).
>
> When I check the Application Log in the Event Viewer of the Computer
> Management panel, I see that:
>
> The program msnmsgr.exe version 8.1.178.0 stopped interacting with Windows
> and was closed. To see if more information about the problem is available,
> check the problem history in the Problem Reports and Solutions control
> panel.
> Process ID: f2c Start Time: 01c8023bc9b528b0 Termination Time: 28
>
>
> And when I look at the Problem Reports and Solutions panel, I can see a
> bunch of problems listed for Messenger. When I look at the details, I get
> this:
>
>
> Description
> A problem caused this program to stop interacting with Windows.
>
> Problem signature
> Problem Event Name: AppHangB1
> Application Name: msnmsgr.exe
> Application Version: 8.1.178.0
> Application Timestamp: 45b12d6a
> Hang Signature: 453c
> Hang Type: 2048
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 4105
> Additional Hang Signature 1: ceb49b4d69476a93f69e067d64a38751
> Additional Hang Signature 2: 4b9b
> Additional Hang Signature 3: 83ef07bdd8f04bc8e02e1037d54579ad
> Additional Hang Signature 4: 453c
> Additional Hang Signature 5: ceb49b4d69476a93f69e067d64a38751
> Additional Hang Signature 6: 4b9b
> Additional Hang Signature 7: 83ef07bdd8f04bc8e02e1037d54579ad
>
> Extra information about the problem
> Bucket ID: 16802286
>
> -----------------------------------------
>
> I looked on several website for this kind of issue and I saw I'm not the
> only one, but I haven't found anyone who solved this issue.
>
> Anyone here?
>
> Thank you in advance!
>
>
>
>
>

I had the version 8.1 installed and I didn't know there was a newer version,
So I just installed the version 8.5, but it does EXACTLY the same thing :-(

Any other idea?

"kashmiri" wrote:

> have you tried to update messenger to the latest version 8.5?
> k.
>
>
>

have you found a resolution to this problem? i am having the same problem
with a clean install of Vista on a new machine.

"Thyren" wrote:

> I had the version 8.1 installed and I didn't know there was a newer version,
> So I just installed the version 8.5, but it does EXACTLY the same thing :-(
>
> Any other idea?
>
> "kashmiri" wrote:
>
> > have you tried to update messenger to the latest version 8.5?
> > k.
> >
> >
> >

Hi Petakin,

Unfortunately, I still haven't :-(

I requested help from Microsoft official support and after several days of
testings, debugging, deleting of registry keys ... , they kept asking me the
same questions and wanted me to do things I had already done dozens of times,
so I finally gave up, and I use gmail chat instead... with only a couple of
people :-/

I could use webmessenger, but it's really not that good.

If anyone had found a solution for this, I would be thrilled, but it seems
to me that MS can't even figure it out themselves, so it's gonna be tough I
guess...

good luck!



"petakin" wrote:

> have you found a resolution to this problem? i am having the same problem
> with a clean install of Vista on a new machine.
>
> "Thyren" wrote:
>
> > I had the version 8.1 installed and I didn't know there was a newer version,
> > So I just installed the version 8.5, but it does EXACTLY the same thing :-(
> >
> > Any other idea?
> >
> > "kashmiri" wrote:
> >
> > > have you tried to update messenger to the latest version 8.5?
> > > k.
> > >
> > >
> > >

My specific problem was that Messenger could not sign on--and if it managed
to sign on, the connection was broken. i have FOUND a solution! In Windows
firewall, i opened the TCP ports 443 and 1863. this feature also may use TCP
port 80. This information was on http://support.microsoft.com/kb/927847--in
case your problem is different. that page has a list of ports and URLS that
the different messenger features may need.

Hope this helps.

"Thyren" wrote:

> Hi Petakin,
>
> Unfortunately, I still haven't :-(
>
> I requested help from Microsoft official support and after several days of
> testings, debugging, deleting of registry keys ... , they kept asking me the
> same questions and wanted me to do things I had already done dozens of times,
> so I finally gave up, and I use gmail chat instead... with only a couple of
> people :-/
>
> I could use webmessenger, but it's really not that good.
>
> If anyone had found a solution for this, I would be thrilled, but it seems
> to me that MS can't even figure it out themselves, so it's gonna be tough I
> guess...
>
> good luck!
>
>
>
> "petakin" wrote:
>
> > have you found a resolution to this problem? i am having the same problem
> > with a clean install of Vista on a new machine.
> >
> > "Thyren" wrote:
> >
> > > I had the version 8.1 installed and I didn't know there was a newer version,
> > > So I just installed the version 8.5, but it does EXACTLY the same thing :-(
> > >
> > > Any other idea?
> > >
> > > "kashmiri" wrote:
> > >
> > > > have you tried to update messenger to the latest version 8.5?
> > > > k.
> > > >
> > > >
> > > >