I have the same problem as Trainspotter and others had with installing
KB890830, except I get a bluescreen
when trying to install.
I get Page_fault_in_nonpaged_area etc.
My log when following your instructions in your answer to Trainspotter is
pasted below (I got the bluescreen immediately following the last entry - I
presume):
I would be most grateful for help with this.
/TH
519 2005-06-16
00:25:19+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2005-06-16 00:27:30+0200 1040 9ec WU client succeeds
CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
{B225E17E-9EBE-4FB5-A637-6AF0C735CA2F}
2005-06-16 00:27:30+0200 1040 420 WU client executing call
{B225E17E-9EBE-4FB5-A637-6AF0C735CA2F} of type Install call
2005-06-16 00:27:30+0200 1040 420 validate updates before Install
2005-06-16 00:27:31+0200 1040 420 prune update list before Install
2005-06-16 00:27:31+0200 1040 420 setting system restore point
2005-06-16 00:27:35+0200 1040 344 WU client calls back to install call
{B225E17E-9EBE-4FB5-A637-6AF0C735CA2F} with code Call progress and error 0
2005-06-16 00:27:35+0200 1040 420 WU client starts install in user context
2005-06-16 00:27:36+0200 1040 420 WU client is installing update
{493A484C-F4F0-4BAC-9D48-4318E05F6727}.100
2005-06-16 00:31:45+0200 1052 788 Service Main starts
2005-06-16 00:31:45+0200 1052 788 Using BatchFlushAge = 20485.
2005-06-16 00:31:45+0200 1052 788 Using SamplingValue = 772.
2005-06-16 00:31:45+0200 1052 788 Successfully loaded event namespace
dictionary.
2005-06-16 00:31:45+0200 1052 788 Successfully loaded client event namespace
descriptor.
2005-06-16 00:31:45+0200 1052 788 Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
2005-06-16 00:31:45+0200 1052 788 Successfully initialized NT event logger.
2005-06-16 00:31:46+0200 1052 788 Successfully initialized event uploader 0.
2005-06-16 00:31:46+0200 1052 788 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4E0C6A 45-921F-40C3-9CC0-8BC668290AE2}.bin for writing.
2005-06-16 00:31:46+0200 1052 788 Successfully initialized event uploader 1.
2005-06-16 00:31:46+0200 1052 788 WU client with version 5.4.3790.2182
successfully initialized
2005-06-16 00:31:46+0200 1052 788 Service status is now SERVICE_RUNNING
2005-06-16 00:31:52+0200 1052 420 Service received connect notification
2005-06-16 00:32:31+0200 1052 788 start delayed initialization of WU client
2005-06-16 00:32:31+0200 3404 d50 Trying to make out of proc datastore active
2005-06-16 00:32:32+0200 3404 d50 Out of proc datastore is now active
2005-06-16 00:32:32+0200 1052 788 Client Call Recorder finished delayed
initialization
2005-06-16 00:32:32+0200 1052 788 Setting AU scheduled install time to
2005-06-16 01:00:00
2005-06-16 00:32:32+0200 1052 788 OS Version = 5.1.2600.2.0.66304
2005-06-16 00:32:33+0200 1052 788 Computer Brand = Dell Computer Corporation
2005-06-16 00:32:33+0200 1052 788 Computer Model = Dimension 4550
2005-06-16 00:32:33+0200 1052 788 Bios Revision = A02
2005-06-16 00:32:33+0200 1052 788 Bios Name = Default System BIOS
2005-06-16 00:32:33+0200 1052 788 Bios Release Date = 2002-10-02T00:00:00
2005-06-16 00:32:33+0200 1052 788 Locale ID = 1053
2005-06-16 00:32:33+0200 1052 788 ClientVersion: iuengine.dll = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuapi.dll = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuauclt.exe = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuauclt1.exe = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuaucpl.cpl = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuaueng.dll = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuaueng1.dll = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wuauserv.dll = 5.4.3790.2180
2005-06-16 00:32:33+0200 1052 788 ClientVersion: wucltui.dll = 5.4.3790.2182
2005-06-16 00:32:33+0200 1052 788 AU finished delayed initialization
2005-06-16 00:32:38+0200 1052 3ec REPORT EVENT:
{73671BCD-1797-4E6A-9079-AA4730D5C8EB} 520 2005-06-16
00:32:32+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on den 16 juni 2005 at 03:00: - Säkerhetsuppdatering för Windows XP
(KB896428) - Säkerhetsuppdatering för Windows XP (KB893066) -
Säkerhetsuppdatering för Windows XP (KB890046) - Windows Verktyget
Borttagning av skadlig programvara - Juni 2005 (KB890830) -
Säkerhetsuppdatering för Windows XP (KB896358) - Kumulativ
säkerhetsuppdatering för Internet Explorer för Windows XP Service Pack 2
(KB883939) - Säkerhetsuppdatering för Windows XP (KB896422)
2005-06-16 00:32:38+0200 1052 3ec Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{BF9EF6 01-B9DC-452E-873E-35D793B4BAAC}.bin for writing.
2005-06-16 00:32:47+0200 1052 788 AU received event of 1
2005-06-16 00:32:47+0200 1052 788 Successfully launched client for directive 5
"Pat Walters [MSFT]" skrev:
> "Train spotter",
>
> We need a little more information. Would you mind running through another
> attempted installation on the Windows Update website and sending us back the
> results? Here's how:
>
> Conventions:
> - In these instructions, keys on the keyboard are wrapped, such as: <Enter>, so
> an instruction of: Type: cmd <Enter> means type the three letters cmd and then
> press <Enter>.
> - Combinations such as <Ctrl>+<S> and <Ctrl>+<Shift>+<End> mean to press and
> hold the keys in order while then pressing the last key. For example, press the
> <Ctrl> key and hold, then press the <Shift> key and hold, and then press the
> <End> key as if you were typing a single letter of the alphabet.
>
>
> On Windows XP:
> 1. Close all Internet browsers
> 2. Open a single Internet Explorer window.
> 3. In the Internet Explorer window, click Tools
> 4. Click Windows Update
> 5. When you reach the Windows Update site, click Custom Install
> 6. Click Review and Install Updates
> 7. When presented with multiple updates, uncheck all of them except for one
> update (your choice)
> 8. Look down at the System clock and note the time (hour and minute.) Let the
> minute move forward one, so that there is no other activity associated with this
> attempt.
> 9. Click Install. Wait for Windows Update to fail. If it succeeds, reply back
> and let us know.
> 10. Assuming it failed somewhere in steps 4-7 or 9, Click Start
> 11. Click Run
> 12. Type: %WINDIR%\WindowsUpdate.log <Enter> (note there is no space between
> windows and update, and there is no need for quotes.)
> 13. When the log opens, scroll down to the first line of the hour and minute you
> memorized in step 8.
> 14. Click at the very beginning of that matching line to place the cursor there,
> and press <Ctrl>+<Shift>+<End>. This should highlight the entire log from the
> cursor to the end.
> 15. Press <Ctrl>+<C> to copy the selected text
> 16. Reply to this posting.
> 17. When that window opens, Tell us what update you attempted to install, and
> where it failed from your observation. Was it simply going to the Windows
> Update website, or after clicking Custom Install, or after the presentation of
> possible updates, or during the installation of the update?
> 18. After this, on a new line, Type: Log entries follow: <Enter>
> 19. Press <Ctrl>+<V> to paste the copied, selected text from steps 14-15.
> 20. Verify the text pasted into your reply.
> 21. Post the reply, and we'll take a look at the failure.
>
>
> Sincerely,
>
>
> Pat Walters [MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights. Use
> of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm"
>
> "Train spotter" <Train > wrote in message
> news:4C1C324F-963E-4376-A8B5-...
> > Hi guys im having no luck with instaling this tool every attempt has failed.
> > Any ideas
> > as I have had no such problems with other updates, Im running xp home edit.
> > Can anyone shead some light for me
>
>
>
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