AU disabled

Hi guys, I am a WSUS newbie and having problems with a couple of clients (w2k
servers). For some reason they stopped reporting into WSUS server (they have
an informational warning in WSUS admin console that they have not reported
status in 28 days or more).
I have tried the obvious stuff like restarting Automatic update service and
running client diags and they appear to pass OK but in the windowsupdate.log
it seems that AU updates are disabled - see log extract below:

2006-10-25 13:49:13 3748 1454 Service ** START ** Service: Service startup
2006-10-25 13:49:13 3748 1454 Service *********
2006-10-25 13:49:13 3748 1454 Agent * WU client version 5.8.0.2607
2006-10-25 13:49:13 3748 1454 Agent * SusClientId =
'9ada2ec8-dfde-42e1-91c6-b9865d749d8c'
2006-10-25 13:49:13 3748 1454 Agent * Base directory:
C:\WINNT\SoftwareDistribution
2006-10-25 13:49:13 3748 1454 Agent * Access type: No proxy
2006-10-25 13:49:13 3748 1454 Agent * Network state: Connected
2006-10-25 13:49:22 3748 1460 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-10-25 13:49:22 3748 1460 Agent *********** Agent: Initializing global
settings cache ***********
2006-10-25 13:49:22 3748 1460 Agent * WSUS server: http://WSUSS01.xxxxx.com
2006-10-25 13:49:22 3748 1460 Agent * WSUS status server:
http://WSUSS01.xxxxx.com
2006-10-25 13:49:22 3748 1460 Agent * Target group: prod
2006-10-25 13:49:22 3748 1460 Agent * Windows Update access disabled: No
2006-10-25 13:49:23 3748 1460 DnldMgr Download manager restoring 0 downloads
2006-10-25 13:49:23 3748 1460 AU ########### AU: Initializing Automatic
Updates ###########
2006-10-25 13:49:23 3748 1460 AU # AU disabled through Policy
2006-10-25 13:49:23 3748 1460 AU # AU is disabled, not initializing any
handlers


they have no specific policy applied that i can find that other working
servers have not and have tried
secedit /refreshpolicy machine_policy and retarting auto update service
again but makes no difference.
Have searched around the forums and Google etc but no joy
Any ideas of where to look?

Perhaps try the WSUS Newsgroup
http://www.microsoft.com/technet/com...pdate_services


crossposted for convenience.
--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"neil smith" <> wrote in message
news:E457874D-AE07-4E7C-B1F3-...
| Hi guys, I am a WSUS newbie and having problems with a couple of clients (w2k
| servers). For some reason they stopped reporting into WSUS server (they have
| an informational warning in WSUS admin console that they have not reported
| status in 28 days or more).
| I have tried the obvious stuff like restarting Automatic update service and
| running client diags and they appear to pass OK but in the windowsupdate.log
| it seems that AU updates are disabled - see log extract below:
|
| 2006-10-25 13:49:13 3748 1454 Service ** START ** Service: Service startup
| 2006-10-25 13:49:13 3748 1454 Service *********
| 2006-10-25 13:49:13 3748 1454 Agent * WU client version 5.8.0.2607
| 2006-10-25 13:49:13 3748 1454 Agent * SusClientId =
| '9ada2ec8-dfde-42e1-91c6-b9865d749d8c'
| 2006-10-25 13:49:13 3748 1454 Agent * Base directory:
| C:\WINNT\SoftwareDistribution
| 2006-10-25 13:49:13 3748 1454 Agent * Access type: No proxy
| 2006-10-25 13:49:13 3748 1454 Agent * Network state: Connected
| 2006-10-25 13:49:22 3748 1460 Agent *********** Agent: Initializing Windows
| Update Agent ***********
| 2006-10-25 13:49:22 3748 1460 Agent *********** Agent: Initializing global
| settings cache ***********
| 2006-10-25 13:49:22 3748 1460 Agent * WSUS server: http://WSUSS01.xxxxx.com
| 2006-10-25 13:49:22 3748 1460 Agent * WSUS status server:
| http://WSUSS01.xxxxx.com
| 2006-10-25 13:49:22 3748 1460 Agent * Target group: prod
| 2006-10-25 13:49:22 3748 1460 Agent * Windows Update access disabled: No
| 2006-10-25 13:49:23 3748 1460 DnldMgr Download manager restoring 0 downloads
| 2006-10-25 13:49:23 3748 1460 AU ########### AU: Initializing Automatic
| Updates ###########
| 2006-10-25 13:49:23 3748 1460 AU # AU disabled through Policy
| 2006-10-25 13:49:23 3748 1460 AU # AU is disabled, not initializing any
| handlers
|
|
| they have no specific policy applied that i can find that other working
| servers have not and have tried
| secedit /refreshpolicy machine_policy and retarting auto update service
| again but makes no difference.
| Have searched around the forums and Google etc but no joy
| Any ideas of where to look?

> "neil smith" <> wrote in message
> news:E457874D-AE07-4E7C-B1F3-...

This one is really as easy as it looks...

> | 2006-10-25 13:49:23 3748 1460 AU # AU disabled through Policy
> | 2006-10-25 13:49:23 3748 1460 AU # AU is disabled, not initializing any
> | handlers

Automatic Updates has been disabled by policy.

> | they have no specific policy applied that i can find that other working
> | servers have not and have tried
> | secedit /refreshpolicy machine_policy and retarting auto update service
> | again but makes no difference.
> | Have searched around the forums and Google etc but no joy
> | Any ideas of where to look?

Export and post the registry key and subkeys from:
HKLM\Software\Policies\Microsoft\Windows\WindowsUp date

but since it's being reported as "disabled through policy", the most likely
cause is that you've either applied an undesirable GPO,
or you've misconfigured the GPO that is being correctly applied.

--
Lawrence Garvin, M.S., MVP-Software Distribution
Everything you need for WSUS is at
http://technet2.microsoft.com/window...s/default.mspx
And, everything else is at
http://wsusinfo.onsitechsolutions.com
.....