Audio does not work on other end of video call

I have 3 or 4 people that I have tried to setup video calls thru messenger
and only one of them can hear me clearly. One can hear me but I have to
yell. Another cannot hardly hear me at all and is choppy.

The video portion works fantastic on both ends, as well I can hear everyone
crystal clear. I also know that the other party's systems seem to be working
well because I can actually hear their pc's making noise when I type a
message or when they play something. So I don't think they have speaker
issues.

Does anyone know what the problem could be?

Everyone is using DSL so they should have a good strong service. Like I
said, the video comes in great on both ends.

Greetings Gerald,

For testing purposes try just doing an Audio call without the Video and see if that changes
anything.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Gerald" <> wrote in message
news:BCBD370A-B37E-4D1E-9DAB-...
> I have 3 or 4 people that I have tried to setup video calls thru messenger
> and only one of them can hear me clearly. One can hear me but I have to
> yell. Another cannot hardly hear me at all and is choppy.
>
> The video portion works fantastic on both ends, as well I can hear everyone
> crystal clear. I also know that the other party's systems seem to be working
> well because I can actually hear their pc's making noise when I type a
> message or when they play something. So I don't think they have speaker
> issues.
>
> Does anyone know what the problem could be?
>
> Everyone is using DSL so they should have a good strong service. Like I
> said, the video comes in great on both ends.

"Jonathan Kay [MVP]" wrote:

> Greetings Gerald,
>
> For testing purposes try just doing an Audio call without the Video and see if that changes
> anything.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Gerald" <> wrote in message
> news:BCBD370A-B37E-4D1E-9DAB-...
> > I have 3 or 4 people that I have tried to setup video calls thru messenger
> > and only one of them can hear me clearly. One can hear me but I have to
> > yell. Another cannot hardly hear me at all and is choppy.
> >
> > The video portion works fantastic on both ends, as well I can hear everyone
> > crystal clear. I also know that the other party's systems seem to be working
> > well because I can actually hear their pc's making noise when I type a
> > message or when they play something. So I don't think they have speaker
> > issues.
> >
> > Does anyone know what the problem could be?
> >
> > Everyone is using DSL so they should have a good strong service. Like I
> > said, the video comes in great on both ends.
>
>
> .
>

I have a similar problem on my new 10" Asus netbook (XP home). Incoming
audio during video or audio only calls is very choppy/garbled on my end.
Video is great on both ends and the other people's audio is always clear. It
seems the issue is only with streaming audio from the other users mic. Audio
from winks comes in clear. If the other party uses the audio record tool and
sends it via WLM chat window it comes in crystal clear on my end.
Things I've tried with the exact same results:
-did audio and video set-up several times
-tried with multiple people in multiple states
-my other pc (vista) has no issues using wlm 9 with contacts above
-tried with other pc on my home network (uverse 6 MB) - pc wlm works great
-tried both wireless and wired connections (uverse 6 MB)
-updated RealTek HD driver
-uninstalled and reinstalled WLM 2009 (twice)
-shut down Avg antivirus and other processes (CPU never at 100%)
-tried WLM 8.5 using compatibility work around, but audio didn't work at all
-tested speakers and mic with several programs and everything worked great
-tried Yahoo messenger video/audio chat and it works great on both ends

Any help would be greatly appreciated. Does WLM handle streaming audio
differenetly than sent audio files (winks, recorded audio,...)?

I'd rather not have to swith to Yahoo Messenger. If I did the parents and
in-laws would also have to change & that would be like teaching them a new
language.

Thanks,
Matt


"Jonathan Kay [MVP]" wrote:

> Greetings Gerald,
>
> For testing purposes try just doing an Audio call without the Video and see if that changes
> anything.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Gerald" <> wrote in message
> news:BCBD370A-B37E-4D1E-9DAB-...
> > I have 3 or 4 people that I have tried to setup video calls thru messenger
> > and only one of them can hear me clearly. One can hear me but I have to
> > yell. Another cannot hardly hear me at all and is choppy.
> >
> > The video portion works fantastic on both ends, as well I can hear everyone
> > crystal clear. I also know that the other party's systems seem to be working
> > well because I can actually hear their pc's making noise when I type a
> > message or when they play something. So I don't think they have speaker
> > issues.
> >
> > Does anyone know what the problem could be?
> >
> > Everyone is using DSL so they should have a good strong service. Like I
> > said, the video comes in great on both ends.
>
>
> .
>

Hi, Matt.
I am wondering what model of Asus netbook you have. I have 3 Asus
1005HA-PU1X with XP home. I have exactly the same problem you have for WLM
v8.5 and V14. I have contacted Asus support, they said they have Windows
Live Messenger running without problem. It is hard to believe that is true.
The Skype is running fine. Asus support told me to upgrade the BIOS which I
did but no help.
Best Regards,
Stan

"Matt_15" wrote:

> I have a similar problem on my new 10" Asus netbook (XP home). Incoming
> audio during video or audio only calls is very choppy/garbled on my end.
> Video is great on both ends and the other people's audio is always clear. It
> seems the issue is only with streaming audio from the other users mic. Audio
> from winks comes in clear. If the other party uses the audio record tool and
> sends it via WLM chat window it comes in crystal clear on my end.
> Things I've tried with the exact same results:
> -did audio and video set-up several times
> -tried with multiple people in multiple states
> -my other pc (vista) has no issues using wlm 9 with contacts above
> -tried with other pc on my home network (uverse 6 MB) - pc wlm works great
> -tried both wireless and wired connections (uverse 6 MB)
> -updated RealTek HD driver
> -uninstalled and reinstalled WLM 2009 (twice)
> -shut down Avg antivirus and other processes (CPU never at 100%)
> -tried WLM 8.5 using compatibility work around, but audio didn't work at all
> -tested speakers and mic with several programs and everything worked great
> -tried Yahoo messenger video/audio chat and it works great on both ends
>
> Any help would be greatly appreciated. Does WLM handle streaming audio
> differenetly than sent audio files (winks, recorded audio,...)?
>
> I'd rather not have to swith to Yahoo Messenger. If I did the parents and
> in-laws would also have to change & that would be like teaching them a new
> language.
>
> Thanks,
> Matt
>
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings Gerald,
> >
> > For testing purposes try just doing an Audio call without the Video and see if that changes
> > anything.
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger
> > MSN Messenger/Windows Messenger
> > MessengerGeek Blog: http://www.messengergeek.com
> > Messenger Resources: http://messenger.jonathankay.com
> > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> > --
> >
> >
> > "Gerald" <> wrote in message
> > news:BCBD370A-B37E-4D1E-9DAB-...
> > > I have 3 or 4 people that I have tried to setup video calls thru messenger
> > > and only one of them can hear me clearly. One can hear me but I have to
> > > yell. Another cannot hardly hear me at all and is choppy.
> > >
> > > The video portion works fantastic on both ends, as well I can hear everyone
> > > crystal clear. I also know that the other party's systems seem to be working
> > > well because I can actually hear their pc's making noise when I type a
> > > message or when they play something. So I don't think they have speaker
> > > issues.
> > >
> > > Does anyone know what the problem could be?
> > >
> > > Everyone is using DSL so they should have a good strong service. Like I
> > > said, the video comes in great on both ends.
> >
> >
> > .
> >

I have exact problem as Matt mentioned, I am using lenovo netbook s10-2, the
common thing i see is the RealTek HD, will this sound card driver not
compatible with WLM 9? However there is no update driver than the one i
currently have.

"Stan" wrote:

> Hi, Matt.
> I am wondering what model of Asus netbook you have. I have 3 Asus
> 1005HA-PU1X with XP home. I have exactly the same problem you have for WLM
> v8.5 and V14. I have contacted Asus support, they said they have Windows
> Live Messenger running without problem. It is hard to believe that is true.
> The Skype is running fine. Asus support told me to upgrade the BIOS which I
> did but no help.
> Best Regards,
> Stan
>
> "Matt_15" wrote:
>
> > I have a similar problem on my new 10" Asus netbook (XP home). Incoming
> > audio during video or audio only calls is very choppy/garbled on my end.
> > Video is great on both ends and the other people's audio is always clear. It
> > seems the issue is only with streaming audio from the other users mic. Audio
> > from winks comes in clear. If the other party uses the audio record tool and
> > sends it via WLM chat window it comes in crystal clear on my end.
> > Things I've tried with the exact same results:
> > -did audio and video set-up several times
> > -tried with multiple people in multiple states
> > -my other pc (vista) has no issues using wlm 9 with contacts above
> > -tried with other pc on my home network (uverse 6 MB) - pc wlm works great
> > -tried both wireless and wired connections (uverse 6 MB)
> > -updated RealTek HD driver
> > -uninstalled and reinstalled WLM 2009 (twice)
> > -shut down Avg antivirus and other processes (CPU never at 100%)
> > -tried WLM 8.5 using compatibility work around, but audio didn't work at all
> > -tested speakers and mic with several programs and everything worked great
> > -tried Yahoo messenger video/audio chat and it works great on both ends
> >
> > Any help would be greatly appreciated. Does WLM handle streaming audio
> > differenetly than sent audio files (winks, recorded audio,...)?
> >
> > I'd rather not have to swith to Yahoo Messenger. If I did the parents and
> > in-laws would also have to change & that would be like teaching them a new
> > language.
> >
> > Thanks,
> > Matt
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> > > Greetings Gerald,
> > >
> > > For testing purposes try just doing an Audio call without the Video and see if that changes
> > > anything.
> > >
> > > --
> > > Jonathan Kay
> > > Microsoft MVP - Windows Live Messenger
> > > MSN Messenger/Windows Messenger
> > > MessengerGeek Blog: http://www.messengergeek.com
> > > Messenger Resources: http://messenger.jonathankay.com
> > > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> > > --
> > >
> > >
> > > "Gerald" <> wrote in message
> > > news:BCBD370A-B37E-4D1E-9DAB-...
> > > > I have 3 or 4 people that I have tried to setup video calls thru messenger
> > > > and only one of them can hear me clearly. One can hear me but I have to
> > > > yell. Another cannot hardly hear me at all and is choppy.
> > > >
> > > > The video portion works fantastic on both ends, as well I can hear everyone
> > > > crystal clear. I also know that the other party's systems seem to be working
> > > > well because I can actually hear their pc's making noise when I type a
> > > > message or when they play something. So I don't think they have speaker
> > > > issues.
> > > >
> > > > Does anyone know what the problem could be?
> > > >
> > > > Everyone is using DSL so they should have a good strong service. Like I
> > > > said, the video comes in great on both ends.
> > >
> > >
> > > .
> > >

Not sure if you are running the Realtek HD Audio Codec, but if you are, this
worked for me when I had no outbound mic audio on my ASUS 1005HA Netbook web
cam in Windows Live Messenger ----

Click START then RUN then MSCONFIG. Once in there, select the
START UP tab. Once in the start up tab you should put a check mark in the
box next to the RTHDCPL (specifically RTHDCPL.exe is the Realtek Audio
Control Panel Program) command line. This will make it start up the next time
you restart windows. Note - I have an ASUS 1005HA netbook that runs the same
Realtek HD Audio codec as some of these other netbooks having the same issues
with Windows Messenger Live. I accidentally turned this off when I first
purchased my computer and I should not have. Reboot the PC and then try
messenger video chat again and see if your netbook mic can be heard now! It
worked for me.

P.S. If that does not do it, try downloading the newest HD Audio Codec (just
realeased on 4/6/2010) from Realteks web site. I used the .exe version of the
new codec and it installed right over the old codec that came pre-loaded on
my computer dated May of 2009. By the way, I have a 1.6 gig ASUS ATOM Netbook
model 1005HA just like a lot of people. The only thing I wished I had done
differently was not download the new codec at the same time as I restarted
the PC after checking the command in msconfig. So I am not 100% sure which
was the culprit. Someone else please try the msconfig issue first and then
post here and let me know how it worked for you before downloading the new
codec just relased.

Oh yeh, here is the download site. Make sure and then choose High Def Codec
Software:

http://www.realtek.com.tw/DOWNLOADS

Steve
Vancouver, WA



sp_yum wrote:

I have exact problem as Matt mentioned, I am using lenovo netbook s10-2,
01-Jan-10

I have exact problem as Matt mentioned, I am using lenovo netbook s10-2, th
common thing i see is the RealTek HD, will this sound card driver no
compatible with WLM 9? However there is no update driver than the one
currently have

"Stan" wrote:

Previous Posts In This Thread:

On Sunday, November 15, 2009 1:29 PM
Gerald wrote:

Audio does not work on other end of video call
I have 3 or 4 people that I have tried to setup video calls thru messenge
and only one of them can hear me clearly. One can hear me but I have t
yell. Another cannot hardly hear me at all and is choppy

The video portion works fantastic on both ends, as well I can hear everyon
crystal clear. I also know that the other party's systems seem to be workin
well because I can actually hear their pc's making noise when I type
message or when they play something. So I do not think they have speake
issues

Does anyone know what the problem could be

Everyone is using DSL so they should have a good strong service. Like
said, the video comes in great on both ends.

On Sunday, November 15, 2009 11:56 PM
Jonathan Kay [MVP] wrote:

Greetings Gerald,For testing purposes try just doing an Audio call without the
Greetings Gerald

For testing purposes try just doing an Audio call without the Video and see if that change
anything

-
Jonathan Ka
Microsoft MVP - Windows Live Messenge
MSN Messenger/Windows Messenge
MessengerGeek Blog: http://www.messengergeek.co
Messenger Resources: http://messenger.jonathankay.co
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citatio
--

On Thursday, November 19, 2009 10:02 AM
Matt_15 wrote:

"Jonathan Kay [MVP]" wrote:
"Jonathan Kay [MVP]" wrote:

On Thursday, November 19, 2009 10:46 AM
Matt_15 wrote:

I have a similar problem on my new 10" Asus netbook (XP home).
I have a similar problem on my new 10" Asus netbook (XP home). Incomin
audio during video or audio only calls is very choppy/garbled on my end
Video is great on both ends and the other people's audio is always clear. I
seems the issue is only with streaming audio from the other users mic. Audi
from winks comes in clear. If the other party uses the audio record tool an
sends it via WLM chat window it comes in crystal clear on my end.
Things I have tried with the exact same results:
-did audio and video set-up several times
-tried with multiple people in multiple states
-my other pc (vista) has no issues using wlm 9 with contacts above
-tried with other pc on my home network (uverse 6 MB) - pc wlm works great
-tried both wireless and wired connections (uverse 6 MB)
-updated RealTek HD driver
-uninstalled and reinstalled WLM 2009 (twice)
-shut down Avg antivirus and other processes (CPU never at 100%)
-tried WLM 8.5 using compatibility work around, but audio did not work at all
-tested speakers and mic with several programs and everything worked great
-tried Yahoo messenger video/audio chat and it works great on both ends

Any help would be greatly appreciated. Does WLM handle streaming audio
differenetly than sent audio files (winks, recorded audio,...)?

I'd rather not have to swith to Yahoo Messenger. If I did the parents and
in-laws would also have to change & that would be like teaching them a new
language.

Thanks,
Matt


"Jonathan Kay [MVP]" wrote:

On Wednesday, December 09, 2009 10:18 PM
Stan wrote:

Hi, Matt.I am wondering what model of Asus netbook you have.
Hi, Matt.
I am wondering what model of Asus netbook you have. I have 3 Asus
1005HA-PU1X with XP home. I have exactly the same problem you have for WLM
v8.5 and V14. I have contacted Asus support, they said they have Windows
Live Messenger running without problem. It is hard to believe that is true.
The Skype is running fine. Asus support told me to upgrade the BIOS which I
did but no help.
Best Regards,
Stan

"Matt_15" wrote:

On Friday, January 01, 2010 1:30 AM
sp_yum wrote:

I have exact problem as Matt mentioned, I am using lenovo netbook s10-2,
I have exact problem as Matt mentioned, I am using lenovo netbook s10-2, the
common thing i see is the RealTek HD, will this sound card driver not
compatible with WLM 9? However there is no update driver than the one i
currently have.

"Stan" wrote:


Submitted via EggHeadCafe - Software Developer Portal of Choice
Break the Roles in SharePoint Lists
http://www.eggheadcafe.com/tutorials...in-sharep.aspx

Greetings,

I don't know this for a fact with regards to your particular driver, but a lot of these
implement echo cancellation and other nice VoIP audio features within their always-running
executable. So that said, usually nowadays you do gain some benefit by running it.

Well besides making it work that is.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Steve Pierce" wrote in message news:...
> Not sure if you are running the Realtek HD Audio Codec, but if you are, this
> worked for me when I had no outbound mic audio on my ASUS 1005HA Netbook web
> cam in Windows Live Messenger ----
>
> Click START then RUN then MSCONFIG. Once in there, select the
> START UP tab. Once in the start up tab you should put a check mark in the
> box next to the RTHDCPL (specifically RTHDCPL.exe is the Realtek Audio
> Control Panel Program) command line. This will make it start up the next time
> you restart windows. Note - I have an ASUS 1005HA netbook that runs the same
> Realtek HD Audio codec as some of these other netbooks having the same issues
> with Windows Messenger Live. I accidentally turned this off when I first
> purchased my computer and I should not have. Reboot the PC and then try
> messenger video chat again and see if your netbook mic can be heard now! It
> worked for me.
>
> P.S. If that does not do it, try downloading the newest HD Audio Codec (just
> realeased on 4/6/2010) from Realteks web site. I used the .exe version of the
> new codec and it installed right over the old codec that came pre-loaded on
> my computer dated May of 2009. By the way, I have a 1.6 gig ASUS ATOM Netbook
> model 1005HA just like a lot of people. The only thing I wished I had done
> differently was not download the new codec at the same time as I restarted
> the PC after checking the command in msconfig. So I am not 100% sure which
> was the culprit. Someone else please try the msconfig issue first and then
> post here and let me know how it worked for you before downloading the new
> codec just relased.
>
> Oh yeh, here is the download site. Make sure and then choose High Def Codec
> Software:
>
> http://www.realtek.com.tw/DOWNLOADS
>
> Steve
> Vancouver, WA
>
>
>
> sp_yum wrote:
>
> I have exact problem as Matt mentioned, I am using lenovo netbook s10-2,
> 01-Jan-10
>
> I have exact problem as Matt mentioned, I am using lenovo netbook s10-2, the
> common thing i see is the RealTek HD, will this sound card driver not
> compatible with WLM 9? However there is no update driver than the one i
> currently have.
>
> "Stan" wrote:
>
> Previous Posts In This Thread:
>
> On Sunday, November 15, 2009 1:29 PM
> Gerald wrote:
>
> Audio does not work on other end of video call
> I have 3 or 4 people that I have tried to setup video calls thru messenger
> and only one of them can hear me clearly. One can hear me but I have to
> yell. Another cannot hardly hear me at all and is choppy.
>
> The video portion works fantastic on both ends, as well I can hear everyone
> crystal clear. I also know that the other party's systems seem to be working
> well because I can actually hear their pc's making noise when I type a
> message or when they play something. So I do not think they have speaker
> issues.
>
> Does anyone know what the problem could be?
>
> Everyone is using DSL so they should have a good strong service. Like I
> said, the video comes in great on both ends.
>
> On Sunday, November 15, 2009 11:56 PM
> Jonathan Kay [MVP] wrote:
>
> Greetings Gerald,For testing purposes try just doing an Audio call without the
> Greetings Gerald,
>
> For testing purposes try just doing an Audio call without the Video and see if that changes
> anything.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> On Thursday, November 19, 2009 10:02 AM
> Matt_15 wrote:
>
> "Jonathan Kay [MVP]" wrote:
> "Jonathan Kay [MVP]" wrote:
>
> On Thursday, November 19, 2009 10:46 AM
> Matt_15 wrote:
>
> I have a similar problem on my new 10" Asus netbook (XP home).
> I have a similar problem on my new 10" Asus netbook (XP home). Incoming
> audio during video or audio only calls is very choppy/garbled on my end.
> Video is great on both ends and the other people's audio is always clear. It
> seems the issue is only with streaming audio from the other users mic. Audio
> from winks comes in clear. If the other party uses the audio record tool and
> sends it via WLM chat window it comes in crystal clear on my end.
> Things I have tried with the exact same results:
> -did audio and video set-up several times
> -tried with multiple people in multiple states
> -my other pc (vista) has no issues using wlm 9 with contacts above
> -tried with other pc on my home network (uverse 6 MB) - pc wlm works great
> -tried both wireless and wired connections (uverse 6 MB)
> -updated RealTek HD driver
> -uninstalled and reinstalled WLM 2009 (twice)
> -shut down Avg antivirus and other processes (CPU never at 100%)
> -tried WLM 8.5 using compatibility work around, but audio did not work at all
> -tested speakers and mic with several programs and everything worked great
> -tried Yahoo messenger video/audio chat and it works great on both ends
>
> Any help would be greatly appreciated. Does WLM handle streaming audio
> differenetly than sent audio files (winks, recorded audio,...)?
>
> I'd rather not have to swith to Yahoo Messenger. If I did the parents and
> in-laws would also have to change & that would be like teaching them a new
> language.
>
> Thanks,
> Matt
>
>
> "Jonathan Kay [MVP]" wrote:
>
> On Wednesday, December 09, 2009 10:18 PM
> Stan wrote:
>
> Hi, Matt.I am wondering what model of Asus netbook you have.
> Hi, Matt.
> I am wondering what model of Asus netbook you have. I have 3 Asus
> 1005HA-PU1X with XP home. I have exactly the same problem you have for WLM
> v8.5 and V14. I have contacted Asus support, they said they have Windows
> Live Messenger running without problem. It is hard to believe that is true.
> The Skype is running fine. Asus support told me to upgrade the BIOS which I
> did but no help.
> Best Regards,
> Stan
>
> "Matt_15" wrote:
>
> On Friday, January 01, 2010 1:30 AM
> sp_yum wrote:
>
> I have exact problem as Matt mentioned, I am using lenovo netbook s10-2,
> I have exact problem as Matt mentioned, I am using lenovo netbook s10-2, the
> common thing i see is the RealTek HD, will this sound card driver not
> compatible with WLM 9? However there is no update driver than the one i
> currently have.
>
> "Stan" wrote:
>
>
> Submitted via EggHeadCafe - Software Developer Portal of Choice
> Break the Roles in SharePoint Lists
> http://www.eggheadcafe.com/tutorials...in-sharep.aspx