The August 20th Updates hang my comuter

I downloaded the 8 security updates on August 10th and now my computer takes
over 5 minutes to shut down. Help. How can I remove these updates?

I would also suggest running a disk cleanup and checkdisk:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default...&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default...&Product=winxp

4 Ways to Speed Up Your Computer's Performance
http://www.microsoft.com/atwork/getstarted/speed.mspx


Afterward, install the following:

User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/d...displaylang=en

What's User Profile Hive Cleanup Service (UPHClean)?
http://www.windowsitpro.com/Articles...rticleID=42257

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

"legrandsiecle" wrote:

| I downloaded the 8 security updates on August 10th and now my computer takes
| over 5 minutes to shut down. Help. How can I remove these updates?

Windows version?

What 8 updates did you install? Was one of them the Malicious Software
Removal Tool and when it ran, did it say it found something?

Sounds like hijackware that one or more of the updates revealed, to me.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


legrandsiecle wrote:
> I downloaded the 8 security updates on August 10th and now my computer
> takes over 5 minutes to shut down. Help. How can I remove these updates?

Sorry Carey, I did everything you suggested and my computer still doesn't
want to shut down. First it says it can't close ccApp and then it hangs
there and perhaps it eventually will shut down, but after 8 minutes I have to
hit the reset button!

"Carey Frisch [MVP]" wrote:

> I would also suggest running a disk cleanup and checkdisk:
>
> Description of the Disk Cleanup Tool in Windows XP
> http://support.microsoft.com/default...&Product=winxp
>
> How to Perform Disk Error Checking in Windows XP
> http://support.microsoft.com/default...&Product=winxp
>
> 4 Ways to Speed Up Your Computer's Performance
> http://www.microsoft.com/atwork/getstarted/speed.mspx
>
>
> Afterward, install the following:
>
> User Profile Hive Cleanup Service
> http://www.microsoft.com/downloads/d...displaylang=en
>
> What's User Profile Hive Cleanup Service (UPHClean)?
> http://www.windowsitpro.com/Articles...rticleID=42257
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> -------------------------------------------------------------------------------------------
>
> "legrandsiecle" wrote:
>
> | I downloaded the 8 security updates on August 10th and now my computer takes
> | over 5 minutes to shut down. Help. How can I remove these updates?
>

OK, I sent my logfile in for inspection. I hope this solves my problem. I'm
pretty sure it's these new updates. I never had this problem before I
downloaded them. When you say "when the Malicious Software Removal Tool ran"
what do you mean? I never seen it run. It just installed it and that was
it. I can't even find it on my computer.

"PA Bear" wrote:

> Windows version?
>
> What 8 updates did you install? Was one of them the Malicious Software
> Removal Tool and when it ran, did it say it found something?
>
> Sounds like hijackware that one or more of the updates revealed, to me.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/archive/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
>
> When all else fails, HijackThis v1.99.1
> (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware. **Post
> your log to http://forums.spywareinfo.com/,
> http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
> for expert analysis, not here.**
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> legrandsiecle wrote:
> > I downloaded the 8 security updates on August 10th and now my computer
> > takes over 5 minutes to shut down. Help. How can I remove these updates?
>
>

meh im having problems as well from these 9 updates...

"legrandsiecle" wrote:

> OK, I sent my logfile in for inspection. I hope this solves my problem. I'm
> pretty sure it's these new updates. I never had this problem before I
> downloaded them. When you say "when the Malicious Software Removal Tool ran"
> what do you mean? I never seen it run. It just installed it and that was
> it. I can't even find it on my computer.
>
> "PA Bear" wrote:
>
> > Windows version?
> >
> > What 8 updates did you install? Was one of them the Malicious Software
> > Removal Tool and when it ran, did it say it found something?
> >
> > Sounds like hijackware that one or more of the updates revealed, to me.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
> > It will help you to both identify and remove any hijackware/spyware. **Post
> > your log to http://forums.spywareinfo.com/,
> > http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
> > for expert analysis, not here.**
> >
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > legrandsiecle wrote:
> > > I downloaded the 8 security updates on August 10th and now my computer
> > > takes over 5 minutes to shut down. Help. How can I remove these updates?
> >
> >

I'm still having the same problem. How can I remove the updates? They don't
show in Add/Remove Programs. I should have followed the Golden Rule - wait 2
weeks before downloading any upgrades to see if there are any problems.

"legrandsiecle" wrote:

> I downloaded the 8 security updates on August 10th and now my computer takes
> over 5 minutes to shut down. Help. How can I remove these updates?

yup i agree im gonna start waiting next time

"legrandsiecle" wrote:

> I'm still having the same problem. How can I remove the updates? They don't
> show in Add/Remove Programs. I should have followed the Golden Rule - wait 2
> weeks before downloading any upgrades to see if there are any problems.
>
> "legrandsiecle" wrote:
>
> > I downloaded the 8 security updates on August 10th and now my computer takes
> > over 5 minutes to shut down. Help. How can I remove these updates?

ccApp is a Norton module so maybe whatever Norton application you're running
is related to your Windows Update problem, too.

Try running Norton LiveUpdate manually & repeatedly till you get the "No
additional updates available" prompt.

Symantec Service & Support
http://www.symantec.com/techsupp/index.html
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


legrandsiecle wrote:
> Sorry Carey, I did everything you suggested and my computer still doesn't
> want to shut down. First it says it can't close ccApp and then it hangs
> there and perhaps it eventually will shut down, but after 8 minutes I
> have to hit the reset button!
>
> "Carey Frisch [MVP]" wrote:
>
> > I would also suggest running a disk cleanup and checkdisk:
> >
> > Description of the Disk Cleanup Tool in Windows XP
> > http://support.microsoft.com/default...&Product=winxp
> >
> > How to Perform Disk Error Checking in Windows XP
> > http://support.microsoft.com/default...&Product=winxp
> >
> > 4 Ways to Speed Up Your Computer's Performance
> > http://www.microsoft.com/atwork/getstarted/speed.mspx
> >
> >
> > Afterward, install the following:
> >
> > User Profile Hive Cleanup Service
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > What's User Profile Hive Cleanup Service (UPHClean)?
> > http://www.windowsitpro.com/Articles...rticleID=42257
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows XP - Shell/User
> > Microsoft Newsgroups
> >
> > -------------------------------------------------------------------------------------------
> >
> > "legrandsiecle" wrote:
> >
> > > I downloaded the 8 security updates on August 10th and now my
> > > computer takes over 5 minutes to shut down. Help. How can I remove
> > > these updates?

See http://support.microsoft.com/?kbid=890830. It downloads, runs and then
"goes away" if it doesn't find anything.

I was wondering if maybe it *had* found something...
--
~PA Bear


legrandsiecle wrote:
> OK, I sent my logfile in for inspection. I hope this solves my problem.
> I'm pretty sure it's these new updates. I never had this problem before I
> downloaded them. When you say "when the Malicious Software Removal Tool
> ran" what do you mean? I never seen it run. It just installed it and
> that was it. I can't even find it on my computer.
>
> "PA Bear" wrote:
>
> > Windows version?
> >
> > What 8 updates did you install? Was one of them the Malicious Software
> > Removal Tool and when it ran, did it say it found something?
> >
> > Sounds like hijackware that one or more of the updates revealed, to me.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
> > use. It will help you to both identify and remove any
> > hijackware/spyware. **Post your log to http://forums.spywareinfo.com/,
> > http://castlecops.com/forum67.html or
> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
> >
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > legrandsiecle wrote:
> > > I downloaded the 8 security updates on August 10th and now my computer
> > > takes over 5 minutes to shut down. Help. How can I remove these
> > > updates?