Auto Update Failed - Looping "

Tried to autoupdate on the 12th but it failed somewhere in the installation
portion. Explorer crashed, and I got a pop up window asking to send an error
report, stating: "Automatic Updates has encountered a problem and needs to
close. We are sorry for the inconvenience. if you were in the middle of
something, the information you were working on might be lost. Please tell
Microsoft about this problem... ...to see what this error report contains,
click here." Then the three buttons, Debug, Send Error Report and Don't
Send. The problem is at that point it's caught in a loop and the pop up
keeps coming back. Debug does nothing. The pop up comes back. Send Error
Report sends the report, and when you hit close on the report send pop up, it
closes, and the pop up comes back. Don't Send closed the error popup window,
and then it pops back up again.

When I try to shutdown the machine, I get a clue to where the error is.. In
the middle of the shutdown, I get an error popup stating an error with
wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory
at 0x18830604. The memory could not be "read".'

I've tried closing wuauclt.exe thru Task Manager, but it simply restarts
itself. Even searched the harddrive, found the wuauclt.exe program, renamed
it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe.

Have a month old HP Pavilion running XP preloaded with SP2, and it was
running perfectly fine until I tried the update. Any suggestions?

Read the following article thoroughly, then follow
the steps outlined to perform a "non-destructive"
recovery operation.
http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en

If a "non-destructive" recovery will not work, then you'll have
to resort to a "destructive recovery" which will reformat the
drive, thus wiping it clean of all files before Windows XP is
reinstalled.

Obtaining HP Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/d...cname=bph07143

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?Â*id=827315

Download Ad-aware SE and scan your PC for the presence of spÂ*yware:
http://www.download.com/3000-2144-10...age&tag=button

Symantec Security Check
http://security.symantec.com/sÂ*scv6...ie&venÂ*id=sym

Microsoft Windows AntiSpyware
http://www.microsoft.com/downloads/d...displaylang=en

3 Simple Steps to Help Ensure the Protection of Your PC
http://www.microsoft.com/athomÂ*e/se...default.mspÂ*x

Utilize the following maintenance programs, at least monthly,
to maintain the optimum performance of Windows XP:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default...&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default...&Product=winxp

HOW TO: Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/default...&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/secu...xp/choose.mspx

-------------------------------------------------------------------------------------------

"Footpm" wrote:

| Tried to autoupdate on the 12th but it failed somewhere in the installation
| portion. Explorer crashed, and I got a pop up window asking to send an error
| report, stating: "Automatic Updates has encountered a problem and needs to
| close. We are sorry for the inconvenience. if you were in the middle of
| something, the information you were working on might be lost. Please tell
| Microsoft about this problem... ...to see what this error report contains,
| click here." Then the three buttons, Debug, Send Error Report and Don't
| Send. The problem is at that point it's caught in a loop and the pop up
| keeps coming back. Debug does nothing. The pop up comes back. Send Error
| Report sends the report, and when you hit close on the report send pop up, it
| closes, and the pop up comes back. Don't Send closed the error popup window,
| and then it pops back up again.
|
| When I try to shutdown the machine, I get a clue to where the error is.. In
| the middle of the shutdown, I get an error popup stating an error with
| wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory
| at 0x18830604. The memory could not be "read".'
|
| I've tried closing wuauclt.exe thru Task Manager, but it simply restarts
| itself. Even searched the harddrive, found the wuauclt.exe program, renamed
| it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe.
|
| Have a month old HP Pavilion running XP preloaded with SP2, and it was
| running perfectly fine until I tried the update. Any suggestions?

Sounds like you might have some corrupted RAM. You could try scanning your
memory with GoldMem.

--
Ben B. [US]

"Footpm" <> wrote in message
news:AF16D53E-88CD-4E50-8B56-...
> Tried to autoupdate on the 12th but it failed somewhere in the
> installation
> portion. Explorer crashed, and I got a pop up window asking to send an
> error
> report, stating: "Automatic Updates has encountered a problem and needs to
> close. We are sorry for the inconvenience. if you were in the middle of
> something, the information you were working on might be lost. Please tell
> Microsoft about this problem... ...to see what this error report
> contains,
> click here." Then the three buttons, Debug, Send Error Report and Don't
> Send. The problem is at that point it's caught in a loop and the pop up
> keeps coming back. Debug does nothing. The pop up comes back. Send
> Error
> Report sends the report, and when you hit close on the report send pop up,
> it
> closes, and the pop up comes back. Don't Send closed the error popup
> window,
> and then it pops back up again.
>
> When I try to shutdown the machine, I get a clue to where the error is..
> In
> the middle of the shutdown, I get an error popup stating an error with
> wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced
> memory
> at 0x18830604. The memory could not be "read".'
>
> I've tried closing wuauclt.exe thru Task Manager, but it simply restarts
> itself. Even searched the harddrive, found the wuauclt.exe program,
> renamed
> it temp_wuauclt.exe, but it respawned itself as another copy of
> wuauclt.exe.
>
> Have a month old HP Pavilion running XP preloaded with SP2, and it was
> running perfectly fine until I tried the update. Any suggestions?
>

Forgot to mention a couple more details describing the problems during
shutdown.. imbedded below.

"Footpm" wrote:

> Tried to autoupdate on the 12th but it failed somewhere in the installation
> portion. Explorer crashed, and I got a pop up window asking to send an error
> report, stating: "Automatic Updates has encountered a problem and needs to
> close. We are sorry for the inconvenience. if you were in the middle of
> something, the information you were working on might be lost. Please tell
> Microsoft about this problem... ...to see what this error report contains,
> click here." Then the three buttons, Debug, Send Error Report and Don't
> Send. The problem is at that point it's caught in a loop and the pop up
> keeps coming back. Debug does nothing. The pop up comes back. Send Error
> Report sends the report, and when you hit close on the report send pop up, it
> closes, and the pop up comes back. Don't Send closed the error popup window,
> and then it pops back up again.
>
> When I try to shutdown the machine, I get a clue to where the error is.. In
> the middle of the shutdown, I get an error popup stating an error with
> wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory
> at 0x18830604. The memory could not be "read".'

On this pop up, hitting OK supposedly terminates the program, hitting CANCEL
supposedly sends you to debug (?can't remember for sure.. supposed to send
you somewhere) but debug does nothing. OK closes the window, but then it
reappears a second or three later with the exact same message. Have to hit
OK several times (6 or 7) before the shutdown procedure will finally skip
past it and actually shut down the machine.

Upon restarting the machine, the "Automatic Updates has encountered a
problem and needs to close.." pop ups start all over again.

> I've tried closing wuauclt.exe thru Task Manager, but it simply restarts
> itself. Even searched the harddrive, found the wuauclt.exe program, renamed
> it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe

(with no effect on the popups)

>
> Have a month old HP Pavilion running XP preloaded with SP2, and it was
> running perfectly fine until I tried the update. Any suggestions?
>

Wow... that's not encouraging.. But thanks, I'll give it a go..

"Carey Frisch [MVP]" wrote:

> Read the following article thoroughly, then follow
> the steps outlined to perform a "non-destructive"
> recovery operation.
> http://h10025.www1.hp.com/ewfrf/wc/d...3&dlc=en〈=en
>
> If a "non-destructive" recovery will not work, then you'll have
> to resort to a "destructive recovery" which will reformat the
> drive, thus wiping it clean of all files before Windows XP is
> reinstalled.
>
> Obtaining HP Recovery CDs
> http://h10025.www1.hp.com/ewfrf/wc/d...cname=bph07143
>
> Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/?Â*id=827315
>
> Download Ad-aware SE and scan your PC for the presence of spÂ*yware:
> http://www.download.com/3000-2144-10...age&tag=button
>
> Symantec Security Check
> http://security.symantec.com/sÂ*scv6...ie&venÂ*id=sym
>
> Microsoft Windows AntiSpyware
> http://www.microsoft.com/downloads/d...displaylang=en
>
> 3 Simple Steps to Help Ensure the Protection of Your PC
> http://www.microsoft.com/athomÂ*e/se...default.mspÂ*x
>
> Utilize the following maintenance programs, at least monthly,
> to maintain the optimum performance of Windows XP:
>
> Description of the Disk Cleanup Tool in Windows XP
> http://support.microsoft.com/default...&Product=winxp
>
> How to Perform Disk Error Checking in Windows XP
> http://support.microsoft.com/default...&Product=winxp
>
> HOW TO: Analyze and Defragment a Disk in Windows XP
> http://support.microsoft.com/default...&Product=winxp
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/secu...xp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Footpm" wrote:
>
> | Tried to autoupdate on the 12th but it failed somewhere in the installation
> | portion. Explorer crashed, and I got a pop up window asking to send an error
> | report, stating: "Automatic Updates has encountered a problem and needs to
> | close. We are sorry for the inconvenience. if you were in the middle of
> | something, the information you were working on might be lost. Please tell
> | Microsoft about this problem... ...to see what this error report contains,
> | click here." Then the three buttons, Debug, Send Error Report and Don't
> | Send. The problem is at that point it's caught in a loop and the pop up
> | keeps coming back. Debug does nothing. The pop up comes back. Send Error
> | Report sends the report, and when you hit close on the report send pop up, it
> | closes, and the pop up comes back. Don't Send closed the error popup window,
> | and then it pops back up again.
> |
> | When I try to shutdown the machine, I get a clue to where the error is.. In
> | the middle of the shutdown, I get an error popup stating an error with
> | wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory
> | at 0x18830604. The memory could not be "read".'
> |
> | I've tried closing wuauclt.exe thru Task Manager, but it simply restarts
> | itself. Even searched the harddrive, found the wuauclt.exe program, renamed
> | it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe.
> |
> | Have a month old HP Pavilion running XP preloaded with SP2, and it was
> | running perfectly fine until I tried the update. Any suggestions?
>
>

"Footpm" <> wrote in message
news:2FDBB570-A302-44EC-A05F-...
> Forgot to mention a couple more details describing the problems during
> shutdown.. imbedded below.
>
> "Footpm" wrote:
>
>> Tried to autoupdate on the 12th but it failed somewhere in the installation
>> portion. Explorer crashed, and I got a pop up window asking to send an error
>> report, stating: "Automatic Updates has encountered a problem and needs to
>> close. We are sorry for the inconvenience. if you were in the middle of
>> something, the information you were working on might be lost. Please tell
>> Microsoft about this problem... ...to see what this error report contains,
>> click here." Then the three buttons, Debug, Send Error Report and Don't
>> Send. The problem is at that point it's caught in a loop and the pop up
>> keeps coming back. Debug does nothing. The pop up comes back. Send Error
>> Report sends the report, and when you hit close on the report send pop up, it
>> closes, and the pop up comes back. Don't Send closed the error popup window,
>> and then it pops back up again.
>>
>> When I try to shutdown the machine, I get a clue to where the error is.. In
>> the middle of the shutdown, I get an error popup stating an error with
>> wuauclt.exe and the statement: 'Instruction at 0x606cf5a1 referenced memory
>> at 0x18830604. The memory could not be "read".'

Depends.exe indicates that that crash is somewhere in esent.dll
The description of that module is: Server Database Storage Engine
This suggests that that the simplest and most appropriate thing to do
would be to guess that some files in the SoftwareDistribution folder
were corrupt and therefore clear them out using any of the commonly
suggested methods.


>
> On this pop up, hitting OK supposedly terminates the program, hitting CANCEL
> supposedly sends you to debug (?can't remember for sure.. supposed to send
> you somewhere) but debug does nothing.

That probably means that you don't have a debug abend handler
installed. The simplest one to have would be drwtsn32.
To activate it, Run...

drwtsn32 -i


> OK closes the window, but then it
> reappears a second or three later with the exact same message.

That probably means that the wuauserv service needs to be stopped
to prevent wuauclt.exe from being restarted.


> Have to hit
> OK several times (6 or 7) before the shutdown procedure will finally skip
> past it and actually shut down the machine.
>
> Upon restarting the machine, the "Automatic Updates has encountered a
> problem and needs to close.." pop ups start all over again.
>
>> I've tried closing wuauclt.exe thru Task Manager, but it simply restarts
>> itself. Even searched the harddrive, found the wuauclt.exe program, renamed
>> it temp_wuauclt.exe, but it respawned itself as another copy of wuauclt.exe

That wouldn't help if you didn't also rename the copy in DllCache.


>
> (with no effect on the popups)
>
>>
>> Have a month old HP Pavilion running XP preloaded with SP2, and it was
>> running perfectly fine until I tried the update. Any suggestions?

Sorry for being so late to this one. My suggestion would be
as I mentioned to clear the SoftwareDistribution subdirectories.
See the troubleshooter for directions. In order to break out of
the loop I think it would have been useful to have stopped the
Automatic Updates service temporarily.


FWIW

Robert Aldwinckle
---